CBSE Class 12 Retail Operations Question Paper 2019

SET-4
Series BVM H$moS> Z§.
Code No.
267
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð >na
Roll No. Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 8 h¢ &
 àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na {bI| &
 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >33 àíZ h¢ &
 H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| &
 Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU nydm©• _|
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo Am¡a
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
 Please check that this question paper contains 8 printed pages.
 Code number given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
 Please check that this question paper contains 33 questions.
 Please write down the Serial Number of the question before
attempting it.
 15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

IwXam g§{H«$`m
RETAIL OPERATIONS

{ZYm©[aV g_` : 3 KÊQ>o A{YH$V_ A§H$ : 60
Time allowed : 3 hours Maximum Marks : 60

267 1 P.T.O.

gm_mÝ` {ZX}e :
(i) Bg àíZ-nÌ _| 33 àíZ em{_b h¢ {OZ_| go Aä`Wu H$mo {g\©$ 25 àíZ H$aZo H$s µOê$aV
h¡ &
(ii) àíZ-nÌ Xmo IÊS>m| _| {d^m{OV h¡ &
IÊS> A
 ~hþ{dH$ënr` àíZ /[aº ñWmZ ^[aE /grYo àíZ : Hw$b 12 àíZ em{_b h¢ Omo
1 – 1 A§H$ Ho$ h¢ & BZ_| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE &

 A{V bKw CÎmar` àíZ : BZ_| Hw$b 7 àíZ em{_b h¢, àË`oH$ 2 A§H$ Ho$ h¢ & BZ_| go
{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE &
 bKw CÎmar` àíZ : BZ_| Hw$b 7 àíZ em{_b h¢, àË`oH$ 3 A§H$ Ho$ h¢ & BZ_| go
{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE &
IÊS> ~
XrK© CÎmar` /{Z~ÝYmË_H$ àíZ : BZ_| Hw$b 7 àíZ em{_b h¢, àË`oH$ 5 A§H$ Ho$ h¢ & BZ_|
go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE &
General Instructions :
(i) This question paper contains 33 questions out of which the candidate
needs to attempt only 25 questions.

(ii) Question paper is divided into two sections.

SECTION A

 Multiple choice questions / Fill in the blanks/Direct questions :
contains total 12 questions of 1 mark each. Answer any 10 questions.

 Very short answer type questions : contains total 7 questions of
2 marks each. Answer any 5 questions.

 Short answer type questions : contains total 7 questions of 3 marks
each. Answer any 5 questions.
SECTION B
Long answer / Essay type questions : contains total 7 questions of 5 marks
each. Answer any 5 questions.

267 2

IÊS> A
SECTION A

{H$Ýht Xg àíZm| Ho$ CÎma Xr{OE : 110=10
Answer any ten questions :

1. `{X Amn AnZr H$bm Am¡a {eën ñd`§ ~ZmVo h¢, Vmo BgHo$ {bE {ZåZ{b{IV _mbgyMr H$s
Amdí`H$Vm hmoVr h¡ :
(H$) dm{UÁ` _mbgyMr (I) {d{Z_m©U _mbgyMr
(J) ~\$a _mbgyMr (K) Cn`w©º$ _| go H$moB© Zht
If you make your own arts and crafts, then following inventory is
required :
(a) Merchandise inventory (b) Manufacturing inventory
(c) Buffer inventory (d) None of the above

2. ^ÊS>ma/_mb H$m à~§Y {ZåZ H$s ì`dñWm H$aZo Ho$ {bE `h {H$`m OmVm h¡ :
(H$) ZwH$gmZ H$mo H$_ H$aZo Ho$ {bE (I) Hw$ebVm ~‹T>mZo Ho$ {bE
(J) bm^ H$mo A{YH$V_ H$aZo Ho$ {bE (K) Cn`w©º$ g^r
Stocks must be managed in order to
(a) Minimize losses (b) Improve efficiency
(c) Maximize profits (d) All of the above

3. à^mdr J¥h ì`dñWm H$m n[aUm_ hmoVm h¡
(H$) gm_{J«`m| Ho$ àdmh H$mo AmgmZ ~ZmZm
(I) ñWmZ H$m A{YH$ à^mdr Cn`moJ
(J) ñdÀN>Vm H$s AÀN>r pñW{V
(K) Cn`w©º$ g^r
Effective housekeeping results in
(a) Ease in the flow of materials
(b) More effective use of space
(c) Better hygienic conditions
(d) All of the above
267 3 P.T.O.

4. {ZåZ{b{IV _| go H$m¡Z-gm J¥h ì`dñWm CnH$aU Zht h¡ ?
(H$) _m°n (I) Q>o´
(J) Pm‹Sz> (K) \w$hma (ñào)
Out of the these, which is not a housekeeping equipment ?
(a) Mops (b) Tray
(c) Brooms (d) Spray

5. Amny{V©H$Vm© àm`: _________ Ho$ gmW g_mZmWu ê$n go Cn`moJ {H$`m OmVm h¡ naÝVw `h
EH$ Am§V[aH$ H§$nZr g§gmYZ H$m ^r C„oI H$a gH$Vm h¡ &
(H$) {dH«o$Vm (I) WmoH$ {dH«o$Vm
(J) \w$Q>H$a {dH«o$Vm (K) CËnmXH$
Supplier is often used synonymously with __________ but may also refer
to an internal company resource.
(a) Vendor (b) Wholesaler
(c) Retailer (d) Producer

6. _________ ûm¥§Ibm _| A§{V_ ì`{º$ h¡ Omo J«mhH$m| H$mo CËnmXm| Am¡a godmAm| H$mo ~oMVm h¡ &
(H$) EO§oQ> (I) \w$Q>H$a {dH«o$Vm
(J) {dH«o$Vm (S>rba) (K) CËnmXH$
____________ is a last person in the chain who sells the products and
services to the customers.
(a) Agent (b) Retailer
(c) Dealer (d) Manufacturer

7. BZ_| go H$m¡Z-gr boIm§H$Z n[anmQ>r Zht h¡ ?
(H$) gmaVm (^m¡{VH$Ëd)
(I) g§J{V
(J) ê${‹T>dm{XVm
(K) µJ¡a-àH$Q>rH$aU
Which is not an Accounting convention ?
(a) Materiality
(b) Consistency
(c) Conservatism
(d) Non-disclosure

267 4

8. {ZåZ{b{IV _| go H$m¡Z-gr boIm§H$Z H$s gr_m h¡ ?
(H$) H$nQ> VWm Mmoar H$s H$_ g§^mdZm (I) g^r KQ>ZmAm| H$m boIm Zht H$aVm
(J) àboIr gmú` (K) n[agån{Îm`m| na {Z`§ÌU àXmZ H$aVm h¡
Which of the following is a limitation of accounting ?
(a) Less scope for fraud and theft (b) Does not record all events
(c) Documentary evidence (d) Provides control over assets

9. {ZåZ{b{IV _| go "nH$Zm' {H$gH$s EH$ {H«$`m h¡ ?
(H$) Cn^moº$m n¡Ho$µÁS> dñVw Amny{V© ûm¥§Ibm
(I) S>oar CËnmX Amny{V© ûm¥§Ibm
(J) Cn^moº$m {Q>H$mD$ dñVwE± VWm gyMZm àm¡Úmo{JH$s Amny{V© ûm¥§Ibm
(K) Cn`w©º$ g^r
‘Ripening’ is an activity of
(a) Consumer Packaged Goods Supply Chain
(b) Dairy Products Supply Chain
(c) Consumer Durables and Information Technology Supply Chain
(d) All of the above

10. E\$.E_.gr.Or. H$m {dñV¥V ê$n h¡ ______________ &
FMCG stand for ______________ .

11. _mbgyMr aIZo H$m {ZåZ{b{IV _| go AmYma^yV H$maU H$m¡Z-gm h¡ ?
(H$) g_` (I) A{ZpíMVVm
(J) bmJV à^mderbVm (K) Cn`w©º$ g^r
Which of the following is the basic reason for keeping an inventory ?
(a) Time (b) Uncertainty
(c) Cost effectiveness (d) All of the above

12. `{X \w$Q>H$a ì`mnma ñQ>moa _| ~ma§~ma {dH«$` hmoVm h¡, Vmo {ZåZ{b{IV _| go H$m¡Z-gr _mbgyMr
{Z`ÝÌU {d{Y H$m Cn`moJ {H$`m OmEJm ?
(H$) {dH«$` {~ÝXþ {d{Y (I) gVV {d{Y
(J) Amd{YH$ {d{Y (K) Cn`w©º$ _| go H$moB© Zht
If the retail store has frequent sales, then which of the following
inventory control methods will be used ?
(a) Point of Sales method (b) Perpetual method
(c) Periodic method (d) None of the above

267 5 P.T.O.

{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 25=10
Attempt any 5 questions.

13. boIm§H$Z H$s {H$Ýht Mma gr_mAm| H$s gyMr ~ZmBE &
List any four limitations of accounting.

14. H«$` nwñVH$ Š`m h¡ ?
What is purchase book ?

15. Amny{V© ûm¥§Ibm à~§Y _| WmoH$ ì`mnmar H$s ^y{_H$m H$m C„oI H$s{OE &
State the role of wholesaler in SCM.

16. IVaZmH$ gm_{J«`m| Ho$ {d{^Þ àH$mam| H$s gyMr ~ZmBE &
List the different types of hazard materials.

17. _mbgyMr {Z`§ÌU àUmbr _| Cn`moJ {H$E OmZo dmbo CnH$aUm| H$s gyMr ~ZmBE &
List the equipments used in inventory control system.

18. Amny{V© ûm¥§Ibm à~§Y Ho$ VhV J«mhH$ H$mo amOm Ho$ ê$n _| Š`m| _mZm OmVm h¡ ?
Why is a customer treated as a king under SCM ?

19. gË`mnZ {JZVr H$m AW© Š`m h¡ ?
What is meant by verification count ?

{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 35=15
Attempt any 5 questions.

20. _mbgyMr {Z`§ÌU H$s gVV {d{Y H$s {ddoMZm H$s{OE &
Discuss the perpetual method of inventory control.

21. {ZOr gwajm JmS>© H$s ^y{_H$m VWm H$m`mªo Ho$ ~rM A§Va ñnîQ> H$s{OE &
Differentiate between roles and functions of private security guard.

22. IwXam _| l{_H$m| Ho$ {bE g§^m{dV IVao Š`m h¢ ?
What are the potential hazards for workers in retail ?
267 6

23. J¥h ì`dñWm n`©dojH$ Ho$ CÎmaXm{`Ëdm| H$s {ddoMZm H$s{OE &
Discuss responsibilities of housekeeping supervisor.

24. _mbJmoXm_r Ho$ g_` {Z_m©Vm Ûmam gm_Zm H$s OmZo dmbr g_ñ`mE± Š`m h¢ ?
What are the problems faced by the producer at the time of warehousing ?

25. Amny{V© ûm¥§Ibm à~§Y H$s H$moB© VrZ gr_mE± Xr{OE &
Give any three limitations of supply chain management.

26. gwajm n`©dojH$ H$s XjVmAm| H$mo g_PmBE &
Explain the competencies of security supervisor.

IÊS> ~
SECTION B

{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 55=25
Attempt any 5 questions.

27. amoH$‹S> nwñVH$ eof VWm nmg ~wH$ eof _| AÝVa Ho$ {H$Ýht N>: H$maUm| H$m C„oI H$s{OE &
State any six reasons of difference between Cash Book balance and Pass
Book balance.

28. \w$Q>H$a {~qbJ H$s {H$Ýht N>: {deofVmAm| H$m C„oI H$s{OE &
State any six features of retail billing.

29. _mbgyMr à~§YZ H$m Š`m _hÎd h¡ ? à^mdr _mbgyMr à~§YZ H$s Amdí`H$Vm H$s ì`m»`m
H$s{OE &
What is the significance of inventory management ? Explain the need for
effective inventory management.

30. amoµOZm_Mo Ho$ Cn-{d^mOZ Ho$ _hÎd Ho$ {H$Ýht N>: {~ÝXþAm| H$m C„oI H$s{OE &
State any six points of importance of sub-division of journal.

267 7 P.T.O.

31. {ZåZ{b{IV eof go, 31 {Xgå~a, 2018 H$mo g_mßV df© Ho$ {bE _wHo$e H$m ì`mnm[aH$ ImVm
~ZmBE &
< <
Amapå^H$ ñQ>m°H$ 1-1-2018 7,000MmbZ nmda 1,880
Jm‹S>r ^m‹S>m 1,750 {dH«$` 35,600
H«$` 20,000 doVZ 2,200
_OXÿar 5,608 {dH«$` dmngr 550
H«$` dmngr 799 ñQ>m°H$ 31-12-2018 14,780

From the following balances, prepare the Trading account of Mukesh for
the year ending 31st December, 2018.
< <
Opening Stock 1-1-2018 7,000 Motive Power 1,880
Carriage 1,750 Sales 35,600
Purchases 20,000 Salaries 2,200
Wages 5,608 Sales returns 550

Purchase Returns 799 Stock 31-12-2018 14,780

32. IwXam {dH«o$VmAm| Ho$ {bE IwXam Amny{V© ûm¥§Ibm Š`m| _hÎdnyU© h¡ ? g_PmBE &
Why is retail supply chain important for retailers ? Explain.

33. "{\$ŠgMa _¡n H$s g¥OZVm' H$mo _mbgyMr {Z`ÝÌU Ho$ EH$ MaU Ho$ ê$n _| g§jon _|
g_PmBE &
Briefly explain ‘Creating Fixture Map’ as a step in inventory control.

267 8