ICSE Class 10 Question Paper 2025 Cashier

CASHIER

Maximum Marks: 100

Time allowed: Two hours

1. Answers to this Paper must be written on the paper provided separately.

2. You will not be allowed to write during the first 15 minutes.

3. This time is to be spent in reading the question paper.

4. The time given at the head of this Paper is the time allowed for writing the answers.

5. Attempt all questions from Section A and any four questions from Section B.

6. The intended marks for questions or parts of questions are given in brackets[ ].

Instruction for the Supervising Examiner

Kindly read aloud the Instructions given above to all the candidates present in the
Examination Hall.

This Paper consists of 11 printed pages and 1 blank page.
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SECTION A (40 Marks)
(Attempt all questions from this Section.)

Question 1 [20]

Choose the correct answers to the questions from the given options.

(Do not copy the question, write the correct answers only.)

(i) In communication, the means by which the information is sent is known as:

(a) Channel

(b) Receiver

(c) Feedback

(d) Sender

(ii) Which of the following is not a type of verbal communication?

(a) Interpersonal communication

(b) Written communication

(c) Gestures

(d) Small group communication

(iii) Sentences that are used to express strong feelings are:

(a) Declarative Sentences

(b) Interrogative Sentences

(c) Exclamatory Sentences

(d) Imperative Sentences

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(iv) Which of the following is NOT a method to manage stress?

(a) Proper time management

(b) Procrastination

(c) Physical exercises

(d) Positivity

(v) Assertion (A): Self-awareness helps us in improving our confidence.

Reason (R): We come to know what we need to do and can plan better.

(a) Both (A) and (R) are true and (R) is the correct explanation of (A).

(b) Both (A) and (R) are true but (R) is not the correct explanation of (A).

(c) (A) is true but (R) is false.

(d) (A) is false but (R) is true.

(vi) ‘SPACE BAR’ is a kind of:

(a) Control Key

(b) Command Key

(c) Navigation Key

(d) Windows Key

(vii) Which one is NOT a way to protect data of the computer?

(a) Install Antivirus and Firewall

(b) Use passwords

(c) Use pirated software

(d) Encrypt data

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(viii) Which of the following is NOT a quality of an entrepreneur?

(a) Trying new ideas

(b) Patience

(c) Confidence

(d) Risk free approach

(ix) Which of the following is NOT a common myth about entrepreneurs?

(a) Entrepreneurs are made not born.

(b) Only person with big business is an entrepreneur.

(c) A person needs lot of money to start a Business.

(d) Every business idea needs to be unique or special.

(x) Which of the following best describes constructive feedback?

(a) Feedback that is only positive

(b) Feedback that is negative and critical

(c) Feedback that is specific, actionable, and aimed at improvement

(d) Feedback that is vague and general

(xi) Customers requirement and feedback can be used as a:

(a) duty

(b) skill

(c) responsibility

(d) source of setting goals

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(xii) While dealing with an angry customer a Cashier should:

(a) remain calm

(b) take it personally

(c) raise the issue immediately

(d) ask for apology

(xiii) Voter Identity card is issued by:

(a) The Unique Identification Authority of India (UIDAI)

(b) Election Commission of India

(c) Registrar of the Municipal Corporation

(d) Transport department

(xiv) The instrument, issued by creditor, for ordering debtor to pay the required
amount in a certain stipulated time is called:

(a) Promissory note

(b) Loan

(c) Line of credit

(d) Bill of exchange

(xv) What is the primary objective of green skills?

(a) To increase industrial production

(b) To promote sustainable development

(c) To reduce labour costs

(d) To enhance marketing strategies

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(xvi) Bankers’ cheque, pay orders, at par cheque that include interest or share
warrants, repayments, orders, gift cheque etc. are the types of:

(a) online banking-based solutions

(b) mobile payments

(c) traditional payment system

(d) electronic payments

(xvii) Which of the following is an example of hardware?

(a) MS Word

(b) Operating System

(c) Keyboard

(d) Browser

(xviii) Assertion (A): The retailer should use manual guidelines and instructions for
lifting and handling equipment.

Reason (R): Each and every lifting and handling equipment functions
differently and it is easy to fix problems.

(a) Both (A) and (R) are true and (R) is the correct explanation of (A).

(b) Both (A) and (R) are true but (R) is not the correct explanation of (A).

(c) (A) is true but (R) is false.

(d) (A) is false but (R) is true.

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(xix) Mops, cleaners, micro-fiber and scrubber dryer machine play important role in:

(a) hygiene of a store

(b) health of employees in a store

(c) safety of employees in a store

(d) decoration of store

(xx) To persuade or intimidate, aggressively dominate others in an organisation is
called:

(a) Discrimination

(b) Harassment

(c) Enmity

(d) Bullying

Question 2
(i) Fill in the blanks: [5]

(a) The process of converting waste materials into new materials and objects
is known as ___________.

(b) An entrepreneur is someone who takes the ___________ to start and
manage a business venture.

(c) The main software that manages a computer's resources and allows other
programs to run is called the ___________.

(d) __________ is simply the force within you that drives you to do things.

(e) The ___________ is the part of a computer that processes all the
instructions from hardware and software.

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(ii) State whether True or False. [5]

(a) Adjectives are the words that show action.

(b) The CPU has an internal fan to keep it cool.

(c) Self-employed people are those who start businesses to satisfy the needs
of people.

(d) Value statements are the list of principles and ethics to which a company
adheres.

(e) The maximum amount of money one is allowed to borrow is known as
Cash Limit.

Question 3

(i) What is maintenance schedule of a computer and how frequently should it be [2]
done?

(ii) What is meant by credit rights and credit obligations? [2]

(iii) What are age restricted products? [2]

(iv) What is meant by Stock control system? [2]

(v) How is a cleaning scheduled planned in a retail store? [2]

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SECTION B (60 Marks)
(Answer any four questions from this Section.)

Question 4

(i) Why is sustainable development important? [5]
Explain any three problems related to sustainable development.

(ii) Describe any five functions of an entrepreneur and provide examples of each. [5]

(iii) Explain any four types of barriers to effective communication and the ways to [5]
overcome them.

Question 5

(i) What are credit transactions? [5]
Discuss any four risks a company faces when offering credits.

(ii) “Customers expect a safe, convenient and affordable globalised payment [5]
platform.”
In light of the above, explain any five acceptable ways for customers to make
payments.

(iii) What is meant by reconciliation of customer accounts? [5]
Outline all the steps involved in accurately reconciling customer accounts.

Question 6

(i) What is meant by returning goods? [5]
Describe company’s procedure for return and replacement of goods.

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(ii) What are refund payments? [5]
Explain the process of refund payment in detail.

(iii) Describe company’s policies and procedures for verifying the item ownership. [5]
Explain the consequences of failing to check the ownership.

Question 7

(i) Describe the consequences for a business that fails to comply with regulations [5]
and norms for sale of age-restricted products. Discuss the potential legal actions
that can be taken against the firm.

(ii) What are company policies and procedures for sale of age restricted products? [5]
Include details on the retailer’s policies and procedures for these sales as well.

(iii) Explain the types of age proof verification accepted by the company. [5]
Elucidate the company policies for refusing sale of age restricted products.

Question 8

(i) What is meant by accidents and emergencies at retail stores? [5]
Describe the ways to identify such potential accidents and emergencies.

(ii) Describe the potential hazards in a retail store. [5]
List the safety equipment and common safety concern associated with retail
environments.

(iii) What is meant by harassment at work place? [5]
Outline all the possible methods to prevent harassment at workplace.

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Question 9

(i) Every right implies a responsibility; every opportunity an obligation, every [5]
possession, a duty.
In light of the above statement, explain rights and responsibilities of employees
in an organisation.
(ii) Describe the skills needed to achieve goals. [5]
How is attainment of these goals monitored?

(iii) Ramesh has joined as a ‘Cashier’ in a multinational retail store. [5]
Describe the ways in which he can support the team work. Also state the ways
in which he can support the organisation.

sw

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