CBSE Class 12 Question Paper 2023 Office Procedures Practices
Get here CBSE Class 12 Question Paper 2023 for Office Procedures Practices. Download 12th Class Office Procedures Practices Solved Question Paper. Solution is provided in separate pdf under Marking Scheme category.
More Detail
Latest News
Finished viewing? Save it for later —
Download CBSE Class 12 Question Paper 2023 Office Procedures Practices (PDF · 16 pages)Downloaded 8 times
About CBSE Class 12 Question Paper 2023 Office Procedures Practices
CBSE Class 12 Question Paper 2023 Office Procedures Practices is available here for free download. Published by CBSE for Class 12, this question paper can be viewed online or downloaded as a PDF (16 pages). Candidates preparing for Class 12 can use CBSE Class 12 Question Paper 2023 Office Procedures Practices to understand the exam pattern, the type of questions asked, and the overall difficulty level.
Frequently Asked Questions
How can I download CBSE Class 12 Question Paper 2023 Office Procedures Practices?
Open this page and click the Download button to save CBSE Class 12 Question Paper 2023 Office Procedures Practices as a PDF. It is completely free on AglaSem Docs.
Is CBSE Class 12 Question Paper 2023 Office Procedures Practices free to download?
Yes. CBSE Class 12 Question Paper 2023 Office Procedures Practices can be viewed online and downloaded as a PDF free of cost on AglaSem Docs.
How many pages does CBSE Class 12 Question Paper 2023 Office Procedures Practices have?
CBSE Class 12 Question Paper 2023 Office Procedures Practices contains 16 pages, which you can read online or download together as a single PDF.
Where can I find more Class 12 study material?
You can find more Class 12 question papers, sample papers, syllabus, and answer keys on AglaSem Docs.
CBSE Class 12 Question Paper 2023 Office Procedures Practices – Text
Read the full text of this question paper below — useful to quickly search, copy and reference the content online without downloading the PDF.
📄 View text version (16 pages)
Page 1
Qu e st i o n
P a p e r
2023
P a p e r
2023
Page 2
Series FGHE Set-4
àíZ-nÌ H$moS>
Q.P. Code 348
amob Z§.
Roll No.
H$m`m©b` à{H«$`mE± VWm Aä`mg/ì`dhma
OFFICE PROCEDURES & PRACTICES
:3 : 60
Time allowed : 3 hours Maximum Marks : 60
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ &
àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ-nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$
_wI-n¥>ð> na {bI| &
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >24 àíZ h¢ &
H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$
Adí` {bI| &
Bg àíZ-nÌ 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db
àíZ- -nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
Please check that this question paper contains 15 printed pages.
Q.P. Code given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
Please check that this question paper contains 24 questions.
Please write down the serial number of the question in the
answer-book before attempting it.
15 minute time has been allotted to read this question paper. The
question paper will be distributed at 10.15 a.m. From 10.15 a.m. to
10.30 a.m., the students will read the question paper only and will not
write any answer on the answer-book during this period.
*
348 Page 1 of 15 P.T.O.
àíZ-nÌ H$moS>
Q.P. Code 348
amob Z§.
Roll No.
H$m`m©b` à{H«$`mE± VWm Aä`mg/ì`dhma
OFFICE PROCEDURES & PRACTICES
:3 : 60
Time allowed : 3 hours Maximum Marks : 60
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ &
àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ-nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$
_wI-n¥>ð> na {bI| &
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >24 àíZ h¢ &
H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$
Adí` {bI| &
Bg àíZ-nÌ 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db
àíZ- -nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
Please check that this question paper contains 15 printed pages.
Q.P. Code given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
Please check that this question paper contains 24 questions.
Please write down the serial number of the question in the
answer-book before attempting it.
15 minute time has been allotted to read this question paper. The
question paper will be distributed at 10.15 a.m. From 10.15 a.m. to
10.30 a.m., the students will read the question paper only and will not
write any answer on the answer-book during this period.
*
348 Page 1 of 15 P.T.O.
Page 3
:
(i)
(ii) 24 :
(iii)
(iv) (6 + 18) = 24 3
(6 + 11) = 17
(v)
(vi) : 30 :
(a) 6
(b)
(c)
(d) /
(vii) : 30 :
(a) 18
(b) 11
(c)
(d) /
IÊS> H$ $
(dñVw{ZîR> àíZ) (30 A§H$)
1. amoµOJma H$m¡eb na {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & 4 1=4
(i) {d{^Þ n[apñW{V`m| _| AnZr ^mdZmAm|, {dMmam| Am¡a ì`dhma H$mo à^mdr T>§J go
{Z`§{ÌV H$aZo H$s j_Vm ________ H$hbmVr h¡ &
(ii) ñàoS>erQ> _| nyar dH©$erQ> H$m M`Z H$aZo Ho$ {bE ________ &
(iii) H${R>Z n[apñW{V`m| _| ^r {H$gr H$m`© H$mo H$aZo H$s j_Vm H$mo ________ H$hVo h¢ &
348 Page 2 of 15
(i)
(ii) 24 :
(iii)
(iv) (6 + 18) = 24 3
(6 + 11) = 17
(v)
(vi) : 30 :
(a) 6
(b)
(c)
(d) /
(vii) : 30 :
(a) 18
(b) 11
(c)
(d) /
IÊS> H$ $
(dñVw{ZîR> àíZ) (30 A§H$)
1. amoµOJma H$m¡eb na {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & 4 1=4
(i) {d{^Þ n[apñW{V`m| _| AnZr ^mdZmAm|, {dMmam| Am¡a ì`dhma H$mo à^mdr T>§J go
{Z`§{ÌV H$aZo H$s j_Vm ________ H$hbmVr h¡ &
(ii) ñàoS>erQ> _| nyar dH©$erQ> H$m M`Z H$aZo Ho$ {bE ________ &
(iii) H${R>Z n[apñW{V`m| _| ^r {H$gr H$m`© H$mo H$aZo H$s j_Vm H$mo ________ H$hVo h¢ &
348 Page 2 of 15
Page 4
General Instructions :
(i) Please read the instructions carefully.
(ii) This question paper consists of 24 questions in two Sections : Section A
and Section B.
(iii) Section A has Objective type questions whereas Section B contains
Subjective type questions.
(iv) Out of the given (6 + 18) = 24 questions, a candidate has to answer
(6 + 11) = 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct
order.
(vi) Section A : Objective Type Questions (30 marks) :
(a) This section has 6 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section B : Subjective Type Questions (30 marks) :
(a) This section has 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
Section A
(Objective Type Questions) (30 Marks)
1. Answer any 4 questions out of the given 6 questions on employability
skills. 4 1=4
(i) The ability to control one s emotions, thoughts and behaviour
effectively in different situations is called __________.
(ii) To select an entire worksheet in a spreadsheet, one must click the
___________.
(iii) The ability to continue to do something, even when it is difficult is
called _________.
348 Page 3 of 15 P.T.O.
(i) Please read the instructions carefully.
(ii) This question paper consists of 24 questions in two Sections : Section A
and Section B.
(iii) Section A has Objective type questions whereas Section B contains
Subjective type questions.
(iv) Out of the given (6 + 18) = 24 questions, a candidate has to answer
(6 + 11) = 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct
order.
(vi) Section A : Objective Type Questions (30 marks) :
(a) This section has 6 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section B : Subjective Type Questions (30 marks) :
(a) This section has 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
Section A
(Objective Type Questions) (30 Marks)
1. Answer any 4 questions out of the given 6 questions on employability
skills. 4 1=4
(i) The ability to control one s emotions, thoughts and behaviour
effectively in different situations is called __________.
(ii) To select an entire worksheet in a spreadsheet, one must click the
___________.
(iii) The ability to continue to do something, even when it is difficult is
called _________.
348 Page 3 of 15 P.T.O.
Page 5
(iv) EH$ ì`{º$ H$m _mZZm h¡ {H$ O~ dh AnZm ì`dgm` ewê$ H$aoJm, Vmo CgHo$ nmg EH$
Q>r_ Ho$ gmW H$m_ H$aZo H$s j_Vm Zht hmoJr & {Og ~mYm H$m dh gm_Zm H$a ahm h¡
dh ________ h¡ &
(v) Hw$. e_m© AÝ` H$_©Mm[a`m| go H$åß`yQ>a gh^m{JVm H$aVr h¡ Am¡a dh MmhVr h¡ {H$
H$moB© AÝ` CZHo$ {H$E H$m`m] H$mo ImobH$a n[adV©Z Z H$a gHo$ & Amn Hw$. e_m© H$mo
?
(vi) Omo ì`{º$ Amgnmg Ho$ bmoJm| go ~mVMrV H$aZm ngÝX H$aVo h¢, Am_Vm¡a na ~mVyZr
hmoVo h¢, XmoñVr H$a boVo h¢ Am¡a {H$gr ^r g_mamoh H$mo Ord§V ~Zm gH$Vo h¢, CZ_|
AmË_{dídmg hmoVm h¡ Am¡a dh ________ H$hbmVo h¢ &
2. {XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) Amn AnZm g_` {H$g àH$ma ì`VrV H$aVo h¢ Bg ~mV na {Z`§ÌU H$s ^mdZm H$mo
________ H$hVo h¢ &
(ii) {d{^Þ àH$ma Ho$ ________ g§Xoe ^oOZm Am¡a àmßV H$aZm S>mH$ H$hbmVm h¡ &
(iii) {H$gr H${R>Z n[apñW{V H$mo ghr Am¡a gH$mamË_H$ VarHo$ go g§^mbZo H$s j_Vm
________ H$hbmVr h¡ &
(a) g_` H$s nm~§Xr (b) MVwamB©
(c) {eï>mMma (d) gh`moJ H$s ^mdZm
(iv) \$m_© `mÌm Ho$ ________ ^am OmVm h¡ &
(v) ~¡R>H$ Ho$ Xm¡amZ gXñ`m| Ho$ ~rM hñVmja Ho$ {bE Kw_mE/Kw_mB© OmZo dmbm/dmbr >
________ nÌH$/erQ> H$hbmVm/Vr h¡ &
(vi) g§doXZerb ànÌ {OZH$s A~ Amdí`H$Vm Z hmo, H$mo Zï> H$aZo Ho$ {bE à`moJ hmoZo
dmbm CnH$aU ________ H$hbmVm h¡ &
(vii) {Xdm{b`m hmoZo H$m AW© h¡ ì`dgm` _| g\$b hmoZm & (ghr/µJbV)
348 Page 4 of 15
Q>r_ Ho$ gmW H$m_ H$aZo H$s j_Vm Zht hmoJr & {Og ~mYm H$m dh gm_Zm H$a ahm h¡
dh ________ h¡ &
(v) Hw$. e_m© AÝ` H$_©Mm[a`m| go H$åß`yQ>a gh^m{JVm H$aVr h¡ Am¡a dh MmhVr h¡ {H$
H$moB© AÝ` CZHo$ {H$E H$m`m] H$mo ImobH$a n[adV©Z Z H$a gHo$ & Amn Hw$. e_m© H$mo
?
(vi) Omo ì`{º$ Amgnmg Ho$ bmoJm| go ~mVMrV H$aZm ngÝX H$aVo h¢, Am_Vm¡a na ~mVyZr
hmoVo h¢, XmoñVr H$a boVo h¢ Am¡a {H$gr ^r g_mamoh H$mo Ord§V ~Zm gH$Vo h¢, CZ_|
AmË_{dídmg hmoVm h¡ Am¡a dh ________ H$hbmVo h¢ &
2. {XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) Amn AnZm g_` {H$g àH$ma ì`VrV H$aVo h¢ Bg ~mV na {Z`§ÌU H$s ^mdZm H$mo
________ H$hVo h¢ &
(ii) {d{^Þ àH$ma Ho$ ________ g§Xoe ^oOZm Am¡a àmßV H$aZm S>mH$ H$hbmVm h¡ &
(iii) {H$gr H${R>Z n[apñW{V H$mo ghr Am¡a gH$mamË_H$ VarHo$ go g§^mbZo H$s j_Vm
________ H$hbmVr h¡ &
(a) g_` H$s nm~§Xr (b) MVwamB©
(c) {eï>mMma (d) gh`moJ H$s ^mdZm
(iv) \$m_© `mÌm Ho$ ________ ^am OmVm h¡ &
(v) ~¡R>H$ Ho$ Xm¡amZ gXñ`m| Ho$ ~rM hñVmja Ho$ {bE Kw_mE/Kw_mB© OmZo dmbm/dmbr >
________ nÌH$/erQ> H$hbmVm/Vr h¡ &
(vi) g§doXZerb ànÌ {OZH$s A~ Amdí`H$Vm Z hmo, H$mo Zï> H$aZo Ho$ {bE à`moJ hmoZo
dmbm CnH$aU ________ H$hbmVm h¡ &
(vii) {Xdm{b`m hmoZo H$m AW© h¡ ì`dgm` _| g\$b hmoZm & (ghr/µJbV)
348 Page 4 of 15
Page 6
(iv) A person believes that he will not have the ability to work with a
team when he starts his business. The barrier he is facing is
__________.
(v) Ms. Sharma is sharing the computer with other staff and she may
not want anyone else to open and make changes to her work. What
solution would you suggest to Ms. Sharma ?
(vi) Individuals who love interacting with people around, are generally
talkative, can make friends and make any gathering lively, are
confident and called ___________.
2. Answer any 5 out of the given 7 questions. 5 1=5
(i) Getting a feeling of control over how your time is spent is called
____________.
(ii) Sending and receiving of ____________ communication of various
types is termed as Mail.
(iii) The ability to handle a difficult situation in a right and positive
manner is called ___________.
(a) Punctuality (b) Tactfulness
(c) Courtesy (d) Cooperative Attitude
(iv) Tour Claim Form is filled once the journey ___________.
(v) A sheet circulated amongst members during a meeting for obtaining
signatures is called ___________ sheet.
(vi) A device used to destroy sensitive papers that are no longer required
is called _____________.
(vii) Bankrupt means great success in business. (True/False)
348 Page 5 of 15 P.T.O.
team when he starts his business. The barrier he is facing is
__________.
(v) Ms. Sharma is sharing the computer with other staff and she may
not want anyone else to open and make changes to her work. What
solution would you suggest to Ms. Sharma ?
(vi) Individuals who love interacting with people around, are generally
talkative, can make friends and make any gathering lively, are
confident and called ___________.
2. Answer any 5 out of the given 7 questions. 5 1=5
(i) Getting a feeling of control over how your time is spent is called
____________.
(ii) Sending and receiving of ____________ communication of various
types is termed as Mail.
(iii) The ability to handle a difficult situation in a right and positive
manner is called ___________.
(a) Punctuality (b) Tactfulness
(c) Courtesy (d) Cooperative Attitude
(iv) Tour Claim Form is filled once the journey ___________.
(v) A sheet circulated amongst members during a meeting for obtaining
signatures is called ___________ sheet.
(vi) A device used to destroy sensitive papers that are no longer required
is called _____________.
(vii) Bankrupt means great success in business. (True/False)
348 Page 5 of 15 P.T.O.
Page 7
3. {XE JE 7 àíZm| _| go {H$Ýht 6 àíZm| Ho$ CÎma Xr{OE & 6 1=6
(i) g{Md H$mo hmb _| hþE amOZr{VH$, Am{W©H$ VWm gm_m{OH$ joÌm| _| hþE {dH$mg H$m
kmZ VWm amï´>r` Am¡a A§Vam©ï´>r` KQ>ZmAm| Ho$ ~mao _| OmJê$H$ hmoZm Mm{hE &
(ghr/µJbV)
(ii) ì`dgm` Ho$ g§MmbZ Ho$ Xm¡amZ CËnÞ `m àmßV OmZH$mar {Ogo {dÎmr`, H$mZyZr,
Eo{Vhm{gH$ `m àemg{ZH$ Amdí`H$VmAm| H$mo nyam H$aZo Ho$ {bE ì`dpñWV {H$`m
OmVm h¡ dh g§ñWm Ho$ ________ H$hbmVo h¢ &
(iii) ?
(iv) EH$ ì`{º$ H$s {H$gr Xoe H$s `mÌm Ho$ {bE nmÌVm Ho$ AYrZ, {ZYm©[aV àmê$n _|
Amdí`H$ XñVmdoµOm| VWm {ZYm©[aV ewëH$ Ho$ ^wJVmZ na Cg Xoe H$m
gr{_V g_` Ho$ {bE ________ àXmZ H$aVm h¡ &
(v) S>mH$ Ûmam ^oOo OmZo dmbo nÌm| na {Q>H$Q> A§H$Z Ho$ {bE à`moJ hmoZo dmbr _erZ
________ _erZ H$hbmVr h¡ &
(vi) O~ EH$ g§ñWm \$mBbm| Ho$ dJuH$aU H$s ________ nÕ{V H$m à`moJ H$aVr h¡, V~
AZwH«$_{UH$m ~ZmZm Amdí`H$ hmoVm h¡ &
(vii) {ZUm©`H$ _V {H$go H$hVo h¢ ?
4. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) hdmB© {Q>H$Q> Am°ZbmBZ Zht ~wH$ {H$E Om gH$Vo & (ghr/µJbV)
(ii) Cg XñVmdoµO na {bIr JB© am{e H$m ^wJVmZ H$aZo H$m {ZX}e XoZo dmbm XñVmdoµO
________ H$hbmVm h¡ &
(a) AmhaU nMu (b) AmodaS´>mâQ>
(c) _m±J nÌ (d) O_m nMu
348 Page 6 of 15
(i) g{Md H$mo hmb _| hþE amOZr{VH$, Am{W©H$ VWm gm_m{OH$ joÌm| _| hþE {dH$mg H$m
kmZ VWm amï´>r` Am¡a A§Vam©ï´>r` KQ>ZmAm| Ho$ ~mao _| OmJê$H$ hmoZm Mm{hE &
(ghr/µJbV)
(ii) ì`dgm` Ho$ g§MmbZ Ho$ Xm¡amZ CËnÞ `m àmßV OmZH$mar {Ogo {dÎmr`, H$mZyZr,
Eo{Vhm{gH$ `m àemg{ZH$ Amdí`H$VmAm| H$mo nyam H$aZo Ho$ {bE ì`dpñWV {H$`m
OmVm h¡ dh g§ñWm Ho$ ________ H$hbmVo h¢ &
(iii) ?
(iv) EH$ ì`{º$ H$s {H$gr Xoe H$s `mÌm Ho$ {bE nmÌVm Ho$ AYrZ, {ZYm©[aV àmê$n _|
Amdí`H$ XñVmdoµOm| VWm {ZYm©[aV ewëH$ Ho$ ^wJVmZ na Cg Xoe H$m
gr{_V g_` Ho$ {bE ________ àXmZ H$aVm h¡ &
(v) S>mH$ Ûmam ^oOo OmZo dmbo nÌm| na {Q>H$Q> A§H$Z Ho$ {bE à`moJ hmoZo dmbr _erZ
________ _erZ H$hbmVr h¡ &
(vi) O~ EH$ g§ñWm \$mBbm| Ho$ dJuH$aU H$s ________ nÕ{V H$m à`moJ H$aVr h¡, V~
AZwH«$_{UH$m ~ZmZm Amdí`H$ hmoVm h¡ &
(vii) {ZUm©`H$ _V {H$go H$hVo h¢ ?
4. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) hdmB© {Q>H$Q> Am°ZbmBZ Zht ~wH$ {H$E Om gH$Vo & (ghr/µJbV)
(ii) Cg XñVmdoµO na {bIr JB© am{e H$m ^wJVmZ H$aZo H$m {ZX}e XoZo dmbm XñVmdoµO
________ H$hbmVm h¡ &
(a) AmhaU nMu (b) AmodaS´>mâQ>
(c) _m±J nÌ (d) O_m nMu
348 Page 6 of 15
Page 8
3. Answer any 6 out of the given 7 questions. 6 1=6
(i) A secretary should have knowledge of recent developments in
political, economic and social fields and have an awareness of
national and international events. (True/False)
(ii) Any information generated or received in the course of conducting
business, which is maintained in order to meet the financial, legal,
historical or administrative needs of the organisation is termed as
_______.
(iii) What is bank locker facility ?
(iv) The High Commission of a country grants _________ to an individual
who seeks permission to travel to that country subject to eligibility
and on application made in prescribed format, with necessary
documents and payment of requisite fees for a specified time.
(v) The machine used to affix stamps on a letter to be sent through post
is called ___________ machine.
(vi) Preparing an index is essential when an organisation is following
______________ method of classification of files.
(vii) What is casting vote ?
4. Answer any 5 out of the given 6 questions. 5 1=5
(i) Air tickets cannot be booked online. (True/False)
(ii) A document directing to pay the amount written on that document is
called __________.
(a) Withdrawal form (b) Overdraft
(c) Demand Draft (d) Pay-in-slip
348 Page 7 of 15 P.T.O.
(i) A secretary should have knowledge of recent developments in
political, economic and social fields and have an awareness of
national and international events. (True/False)
(ii) Any information generated or received in the course of conducting
business, which is maintained in order to meet the financial, legal,
historical or administrative needs of the organisation is termed as
_______.
(iii) What is bank locker facility ?
(iv) The High Commission of a country grants _________ to an individual
who seeks permission to travel to that country subject to eligibility
and on application made in prescribed format, with necessary
documents and payment of requisite fees for a specified time.
(v) The machine used to affix stamps on a letter to be sent through post
is called ___________ machine.
(vi) Preparing an index is essential when an organisation is following
______________ method of classification of files.
(vii) What is casting vote ?
4. Answer any 5 out of the given 6 questions. 5 1=5
(i) Air tickets cannot be booked online. (True/False)
(ii) A document directing to pay the amount written on that document is
called __________.
(a) Withdrawal form (b) Overdraft
(c) Demand Draft (d) Pay-in-slip
348 Page 7 of 15 P.T.O.
Page 9
(iii) g§ñWm go ~mha OmZo dmbr S>mH$ H$m [aH$m°S>© aIZo Ho$ {bE à`wº$ a{OñQ>a
_________ H$hbmVr h¡ &
(iv) _______
àñVmd H$hbmVm h¡ &
(v) H$mS>© AZwH«$_{UH$m H$s EH$ hm{Z `o h¡ {H$ ________ &
(vi) dh ã`mO Xa, Omo EH$ H|$Ðr` ~¢H$ dm{UpÁ`H$ ~¢H$m| Am¡a AÝ` _Ü`ñWm| H$mo {XE JE
G Um| Am¡a A{J«_ am{e na boVm h¡, ________ H$hbmVr h¡ &
5. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) ________ H$m¡eb _| _hmaV hmoZm, g{Md Ho$ {bE Amdí`H$ `mo½`Vm h¡ &
(a) ~mobZo Ho$ (b) g{Mdr`
(c) Ho$ (d) gåàofU
(ii) g^m Ho$ ñWJZ ?
(iii) hdmB© AÈ>o na `m Am°ZbmBZ MoH$-BZ H$aVo g_` E`abmBZ Ûmam àXmZ {H$`m OmZo
dmbm XñVmdoµO Omo {H$gr `mÌr H$mo
Ho$ {bE {d_mZ _________ H$hbmVm h¡ &
(iv) ?
(v) EH$ ßbmpñQ>H$ ^wJVmZ H$mS>© Omo H$mS>©
àXmZ H$aVm h¡ {OgHo$ Ûmam ZH$X {ZH$mgr `m IarXmar `m {H$gr AÝ` boZXoZ Ho$
^wJVmZ Ho$ {bE grYo J«mhH$ Ho$ ~¢H$ ImVo go n¡gm H$mQ> {b`m OmVm h¡, Cgo
_________ H$mS>© H$hm OmVm h¡ &
(a) n¡Z H$mS>© (b) H«o${S>Q> H$mS>©
(c) S>o{~Q> H$mS>© (d) AmYma H$mS>©
(vi) g§JR>Z go ^oOr JB© S>mH$ na ZµOa aIZo VWm _oqbJ IMm] H$m ã`m¡am àmßV H$aZo Ho$
{bE à`moJ H$s OmZo dmbr gw{dYm _________ h¡ &
(a) S>mH$ Ho$ {bE VamOy (b) nVm {bIZo dmbr _erZ
(c) VmobZo dmbr _erZ (d) _ob EH$mC§qQ>J gm°âQ>do`a
348 Page 8 of 15
_________ H$hbmVr h¡ &
(iv) _______
àñVmd H$hbmVm h¡ &
(v) H$mS>© AZwH«$_{UH$m H$s EH$ hm{Z `o h¡ {H$ ________ &
(vi) dh ã`mO Xa, Omo EH$ H|$Ðr` ~¢H$ dm{UpÁ`H$ ~¢H$m| Am¡a AÝ` _Ü`ñWm| H$mo {XE JE
G Um| Am¡a A{J«_ am{e na boVm h¡, ________ H$hbmVr h¡ &
5. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) ________ H$m¡eb _| _hmaV hmoZm, g{Md Ho$ {bE Amdí`H$ `mo½`Vm h¡ &
(a) ~mobZo Ho$ (b) g{Mdr`
(c) Ho$ (d) gåàofU
(ii) g^m Ho$ ñWJZ ?
(iii) hdmB© AÈ>o na `m Am°ZbmBZ MoH$-BZ H$aVo g_` E`abmBZ Ûmam àXmZ {H$`m OmZo
dmbm XñVmdoµO Omo {H$gr `mÌr H$mo
Ho$ {bE {d_mZ _________ H$hbmVm h¡ &
(iv) ?
(v) EH$ ßbmpñQ>H$ ^wJVmZ H$mS>© Omo H$mS>©
àXmZ H$aVm h¡ {OgHo$ Ûmam ZH$X {ZH$mgr `m IarXmar `m {H$gr AÝ` boZXoZ Ho$
^wJVmZ Ho$ {bE grYo J«mhH$ Ho$ ~¢H$ ImVo go n¡gm H$mQ> {b`m OmVm h¡, Cgo
_________ H$mS>© H$hm OmVm h¡ &
(a) n¡Z H$mS>© (b) H«o${S>Q> H$mS>©
(c) S>o{~Q> H$mS>© (d) AmYma H$mS>©
(vi) g§JR>Z go ^oOr JB© S>mH$ na ZµOa aIZo VWm _oqbJ IMm] H$m ã`m¡am àmßV H$aZo Ho$
{bE à`moJ H$s OmZo dmbr gw{dYm _________ h¡ &
(a) S>mH$ Ho$ {bE VamOy (b) nVm {bIZo dmbr _erZ
(c) VmobZo dmbr _erZ (d) _ob EH$mC§qQ>J gm°âQ>do`a
348 Page 8 of 15
Page 10
(iii) A register used to record all outgoing mail of the organisation is
called ____________.
(iv) A proposal to alter a motion by adding or deleting words is called
_____________ motion.
(v) One of the disadvantages of Card Indexing is ____________.
(vi) The rate of interest which the central bank charges on loans and
advances it extends to commercial banks and other intermediaries is
called ________________.
5. Answer any 5 out of the given 6 questions. 5 1=5
(i) Mastery of _______ skills is an essential qualification for a Secretary.
(a) Speaking (b) Secretarial
(c) Reading (d) Communication
(ii)
(iii) A document provided by the airline during check-in at the airport or
online, granting permission to a passenger to enter the airport and
board the airplane for a particular flight is called _________.
(iv) What is Overseas Travel ?
(v) A plastic payment card that provides the cardholder electronic
access to his or her account through which money is deducted
payment of a purchase made, amongst other uses is called
__________ card.
(a) Pan Card (b) Credit Card
(c) Debit Card (d) Aadhar card
(vi) The facility for keeping a check on mail sent from the organisation
and keeping track on mail expenses is called ______________.
(a) Mailing scales (b) Addressing machine
(c) Weighing machine (d) Mail accounting software
348 Page 9 of 15 P.T.O.
called ____________.
(iv) A proposal to alter a motion by adding or deleting words is called
_____________ motion.
(v) One of the disadvantages of Card Indexing is ____________.
(vi) The rate of interest which the central bank charges on loans and
advances it extends to commercial banks and other intermediaries is
called ________________.
5. Answer any 5 out of the given 6 questions. 5 1=5
(i) Mastery of _______ skills is an essential qualification for a Secretary.
(a) Speaking (b) Secretarial
(c) Reading (d) Communication
(ii)
(iii) A document provided by the airline during check-in at the airport or
online, granting permission to a passenger to enter the airport and
board the airplane for a particular flight is called _________.
(iv) What is Overseas Travel ?
(v) A plastic payment card that provides the cardholder electronic
access to his or her account through which money is deducted
payment of a purchase made, amongst other uses is called
__________ card.
(a) Pan Card (b) Credit Card
(c) Debit Card (d) Aadhar card
(vi) The facility for keeping a check on mail sent from the organisation
and keeping track on mail expenses is called ______________.
(a) Mailing scales (b) Addressing machine
(c) Weighing machine (d) Mail accounting software
348 Page 9 of 15 P.T.O.
Page 11
6. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) g§JR>Z Ho$ g^r gXñ`m| VWm ~mhar AmJ§VwH$m| Ho$ gmW C{MV ì`dhma, CZH$m
A{^dmXZ H$aZm, ~¡R>Zo Ho$ {bE ñWmZ XoZm, Bgo _________ H$hVo h¢ &
(a) ì`{º$Ëd
(b) MVwamB©
(c) AZwHy$bZ j_Vm
(d) {eï>mMma
(ii) EH$ AZwH«$_{UH$m {Og_| EH$ ZµOa _| ~hþV H$_ à{d{ï>`m± XoIr Om gH$Vr h¢,
_________ H$hbmVr h¡ &
(a) Ñï>ì` H$mS>© AZwH«$_{UH$m
(b) nwñVH$ AZwH«$_{UH$m
(c) H$mS>© AZwH«$_{UH$m
(d) MH«$s` AZwH«$_{UH$m
(iii) ñnrS> ?
(iv) {nZ H$moS> ?
(v) Am{YH$m[aH$ H$m`© Ho$ {bE {dXoe OmZo dmbo ^maVr` amOZ{`H$m|, erf© a¢qH$J dmbo
gaH$mar A{YH$m[a`m| VWm amOZ{`H$ Hw$[a`am| H$mo _________ a§J H$m nmgnmoQ>© Omar
{H$`m OmVm h¡ &
(vi) EH$ ~¡R>H$ Ho$ Xm¡amZ O~ ì`dñWm H$m q~Xþ CR>m`m OmVm h¡, CgHo$ gwbPZo Ho$ ~mX
_________ hmo OmVr h¡ &
348 Page 10 of 15
(i) g§JR>Z Ho$ g^r gXñ`m| VWm ~mhar AmJ§VwH$m| Ho$ gmW C{MV ì`dhma, CZH$m
A{^dmXZ H$aZm, ~¡R>Zo Ho$ {bE ñWmZ XoZm, Bgo _________ H$hVo h¢ &
(a) ì`{º$Ëd
(b) MVwamB©
(c) AZwHy$bZ j_Vm
(d) {eï>mMma
(ii) EH$ AZwH«$_{UH$m {Og_| EH$ ZµOa _| ~hþV H$_ à{d{ï>`m± XoIr Om gH$Vr h¢,
_________ H$hbmVr h¡ &
(a) Ñï>ì` H$mS>© AZwH«$_{UH$m
(b) nwñVH$ AZwH«$_{UH$m
(c) H$mS>© AZwH«$_{UH$m
(d) MH«$s` AZwH«$_{UH$m
(iii) ñnrS> ?
(iv) {nZ H$moS> ?
(v) Am{YH$m[aH$ H$m`© Ho$ {bE {dXoe OmZo dmbo ^maVr` amOZ{`H$m|, erf© a¢qH$J dmbo
gaH$mar A{YH$m[a`m| VWm amOZ{`H$ Hw$[a`am| H$mo _________ a§J H$m nmgnmoQ>© Omar
{H$`m OmVm h¡ &
(vi) EH$ ~¡R>H$ Ho$ Xm¡amZ O~ ì`dñWm H$m q~Xþ CR>m`m OmVm h¡, CgHo$ gwbPZo Ho$ ~mX
_________ hmo OmVr h¡ &
348 Page 10 of 15
Page 12
6. Answer any 5 out of the given 6 questions. 5 1=5
(i) The quality of showing proper consideration for all members of the
organisation as well as outsiders, greeting them, offering a seat etc.,
is called ___________.
(a) Personality
(b) Tact
(c) Adaptability
(d) Courtesy
(ii) A type of index in which number of entries that can be seen at a
glance is limited to a few lines is called ____________.
(a) Visible Card Index
(b) Book Index
(c) Card Index
(d) Wheel Index
(iii) What do you understand by Speed Post ?
(iv) What is PIN Code ?
(v) A Diplomatic Passport of _________ colour is issued to Indian
diplomats and top ranking Government officials and diplomatic
couriers going abroad on official work.
(vi) During a meeting when a Point of Order is raised and settled, the
discussion on the main motion _____________.
348 Page 11 of 15 P.T.O.
(i) The quality of showing proper consideration for all members of the
organisation as well as outsiders, greeting them, offering a seat etc.,
is called ___________.
(a) Personality
(b) Tact
(c) Adaptability
(d) Courtesy
(ii) A type of index in which number of entries that can be seen at a
glance is limited to a few lines is called ____________.
(a) Visible Card Index
(b) Book Index
(c) Card Index
(d) Wheel Index
(iii) What do you understand by Speed Post ?
(iv) What is PIN Code ?
(v) A Diplomatic Passport of _________ colour is issued to Indian
diplomats and top ranking Government officials and diplomatic
couriers going abroad on official work.
(vi) During a meeting when a Point of Order is raised and settled, the
discussion on the main motion _____________.
348 Page 11 of 15 P.T.O.
Page 13
IÊS> I $
({df`naH$ àíZ) (30 A§H$)
5 3
20 30 3 2=6
7. ì`{º$Ëd H$m AW© g_PmBE &
8. ? g§jon _| ì`m»`m H$s{OE &
9. Agm_m{OH$ ì`{º$Ëd {dH$ma VWm Am{lV ì`{º$Ëd {dH$ma H$s ì`m»`m H$s{OE &
10. ñbmBS> {H$go H$hVo h¢ ? àñVw{V _| ñbmBS> {H$g ?
11. ? ì`m»`m H$s{OE &
5 3 20 30 3 2=6
12. g{Md H$s `mo½`VmAm| _| AÀN>o gåà ? g_PmBE &
13. `mÌm H$s A{J«_ am{e H$s ì`m»`m H$s{OE &
14. \$mBqbJ H$s ì`m»`m H$s{OE &
15. ~¢H$ {H$VZo àH$ma Ho$ O_m ImVo àXmZ H$aVo h¢ ? CZH$m Zm_ ~VmBE VWm {H$gr EH$ H$s
ì`m»`m H$s{OE &
16. ~¡R>H$ Ho$ gyú_/H$m`© {ddaU H$s ì`m»`m H$s{OE &
3 2 30 50 2 3=6
17. A§Vam©ï´>r` `mÌm Ho$ {bE {H$Z XñVmdoµOm| H$s Amdí`H$Vm hmoVr h¡ ? Zm_ ~VmBE & CZ_| go
{H$gr EH$ H$s ì`m»`m H$s{OE &
18. g{Md Ho$ ~¡R>H$ Ho$ Xm¡amZ VWm ~¡R>H$ Ho$ CnamÝV H$m`m] H$mo g§jon _| g_PmBE &
19. g_` à~ÝYZ {H$go H$hVo h¢ ? `h {H$g àH$ma g{Md Ho$ {bE Cn`moJr h¡ ? AÀN>o Am¡a
Iam~ g_` à~ÝYZ H$m EH$-EH$ CXmhaU Xr{OE &
348 Page 12 of 15
({df`naH$ àíZ) (30 A§H$)
5 3
20 30 3 2=6
7. ì`{º$Ëd H$m AW© g_PmBE &
8. ? g§jon _| ì`m»`m H$s{OE &
9. Agm_m{OH$ ì`{º$Ëd {dH$ma VWm Am{lV ì`{º$Ëd {dH$ma H$s ì`m»`m H$s{OE &
10. ñbmBS> {H$go H$hVo h¢ ? àñVw{V _| ñbmBS> {H$g ?
11. ? ì`m»`m H$s{OE &
5 3 20 30 3 2=6
12. g{Md H$s `mo½`VmAm| _| AÀN>o gåà ? g_PmBE &
13. `mÌm H$s A{J«_ am{e H$s ì`m»`m H$s{OE &
14. \$mBqbJ H$s ì`m»`m H$s{OE &
15. ~¢H$ {H$VZo àH$ma Ho$ O_m ImVo àXmZ H$aVo h¢ ? CZH$m Zm_ ~VmBE VWm {H$gr EH$ H$s
ì`m»`m H$s{OE &
16. ~¡R>H$ Ho$ gyú_/H$m`© {ddaU H$s ì`m»`m H$s{OE &
3 2 30 50 2 3=6
17. A§Vam©ï´>r` `mÌm Ho$ {bE {H$Z XñVmdoµOm| H$s Amdí`H$Vm hmoVr h¡ ? Zm_ ~VmBE & CZ_| go
{H$gr EH$ H$s ì`m»`m H$s{OE &
18. g{Md Ho$ ~¡R>H$ Ho$ Xm¡amZ VWm ~¡R>H$ Ho$ CnamÝV H$m`m] H$mo g§jon _| g_PmBE &
19. g_` à~ÝYZ {H$go H$hVo h¢ ? `h {H$g àH$ma g{Md Ho$ {bE Cn`moJr h¡ ? AÀN>o Am¡a
Iam~ g_` à~ÝYZ H$m EH$-EH$ CXmhaU Xr{OE &
348 Page 12 of 15
Page 14
Section B
(Subjective Type Questions) (30 Marks)
Answer any 3 questions out of the given 5 questions on employability skills.
Answer each question in 20 30 words. 3 2=6
7. Explain the meaning of Personality.
8. What are the components of a worksheet ? Explain briefly.
9. Explain antisocial and dependent personality disorders.
10. What are slides ? How can a slide be added to a presentation ?
11. Is Entrepreneurship an art ? Explain.
Answer any 3 out of the given 5 questions in 20 30 words each. 3 2=6
12.
qualification.
13. Explain Tour Advance.
14. Explain Electronic Filing.
15. What are the different deposit accounts offered by banks ? Name them and
explain any one.
16. Explain Minutes of Meeting.
Answer any 2 out of the given 3 questions in 30 50 words each. 2 3=6
17. Name the documents required for International travel. Explain any one of
them.
18. Briefly explain the duties of a Secretary during and after a meeting.
19. What is Time Management ? How does it help a secretary ? Give one
example each of good and bad time management.
348 Page 13 of 15 P.T.O.
(Subjective Type Questions) (30 Marks)
Answer any 3 questions out of the given 5 questions on employability skills.
Answer each question in 20 30 words. 3 2=6
7. Explain the meaning of Personality.
8. What are the components of a worksheet ? Explain briefly.
9. Explain antisocial and dependent personality disorders.
10. What are slides ? How can a slide be added to a presentation ?
11. Is Entrepreneurship an art ? Explain.
Answer any 3 out of the given 5 questions in 20 30 words each. 3 2=6
12.
qualification.
13. Explain Tour Advance.
14. Explain Electronic Filing.
15. What are the different deposit accounts offered by banks ? Name them and
explain any one.
16. Explain Minutes of Meeting.
Answer any 2 out of the given 3 questions in 30 50 words each. 2 3=6
17. Name the documents required for International travel. Explain any one of
them.
18. Briefly explain the duties of a Secretary during and after a meeting.
19. What is Time Management ? How does it help a secretary ? Give one
example each of good and bad time management.
348 Page 13 of 15 P.T.O.
Page 15
5 3 50 80 3 4=12
20. ~¡R>H$ H$s gyMZm VWm H$m`©gyMr H$s ì`m»`m H$s{OE &
21. {ZåZ{b{IV nXm| H$s ì`m»`m H$s{OE :
(H$) nmg-~wH$
(I) MoH$-~wH$
(J) A{Y{dH$f© gw{dYm
(K) _mo~mBb ~¢qH$J
22. ~mha OmZo dmbr S>mH$ H$mo g§^mbZo H$s à{H«$`m H$m dU©Z H$s{OE &
23. `mÌm H$m`©H«$_ {H$go H$hVo h¢ ? `mÌm H$m`©H«$_ ~ZmVo g_` {H$Z ~mVm| H$mo Ü`mZ _| aIZm
Mm{hE ? `mÌm H$m`©H«$_ _w»` OmZH$mar Xr OmVr h¡ ?
24. \$mBb H$aZo H$s à{H«$`m g_PmBE &
348 Page 14 of 15
20. ~¡R>H$ H$s gyMZm VWm H$m`©gyMr H$s ì`m»`m H$s{OE &
21. {ZåZ{b{IV nXm| H$s ì`m»`m H$s{OE :
(H$) nmg-~wH$
(I) MoH$-~wH$
(J) A{Y{dH$f© gw{dYm
(K) _mo~mBb ~¢qH$J
22. ~mha OmZo dmbr S>mH$ H$mo g§^mbZo H$s à{H«$`m H$m dU©Z H$s{OE &
23. `mÌm H$m`©H«$_ {H$go H$hVo h¢ ? `mÌm H$m`©H«$_ ~ZmVo g_` {H$Z ~mVm| H$mo Ü`mZ _| aIZm
Mm{hE ? `mÌm H$m`©H«$_ _w»` OmZH$mar Xr OmVr h¡ ?
24. \$mBb H$aZo H$s à{H«$`m g_PmBE &
348 Page 14 of 15
Page 16
Answer any 3 out of the given 5 questions in 50 80 words each. 3 4=12
20. Explain Notice and Agenda of a Meeting.
21. Explain the following terms :
(a) Pass book
(b) Cheque book
(c) Overdraft facility
(d) Mobile banking
22. Describe the procedure for handling outward mail.
23. Define Itinerary. What are the points to be kept in mind while preparing
an itinerary ? What are the main details recorded in an itinerary ?
24. Explain filing procedure.
348 Page 15 of 15 P.T.O.
20. Explain Notice and Agenda of a Meeting.
21. Explain the following terms :
(a) Pass book
(b) Cheque book
(c) Overdraft facility
(d) Mobile banking
22. Describe the procedure for handling outward mail.
23. Define Itinerary. What are the points to be kept in mind while preparing
an itinerary ? What are the main details recorded in an itinerary ?
24. Explain filing procedure.
348 Page 15 of 15 P.T.O.
Document Details
| Board / Org | CBSE |
| Exam | Class 12 |
| Type | Question Paper |
| Pages | 16 |
| Updated | 30 Apr 2026 |