CBSE Class 12 Question Paper 2022 Office procedures & Practices

SET-4
Series àíZ-nÌ H$moS>
Q.P. Code 348
amob Z§. narjmWu àíZ-nÌ H$moS> H$mo CÎma-nwpñVH$m Ho$
Roll No. _wI-n¥ð >na Adí` {bIo§ &
Candidates must write the Q.P. Code on
the title page of the answer-book.

H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 7 h¢ &
àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ-nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$ _wI-n¥>ð> na
{bI| &
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >25 àíZ h¢ &
H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Adí`
{bI| &
Bg àíZ-nÌ 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
Please check that this question paper contains 7 printed pages.
Q.P. Code given on the right hand side of the question paper should be written
on the title page of the answer-book by the candidate.
Please check that this question paper contains 25 questions.
Please write down the serial number of the question in the
answer-book before attempting it.
15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

H$m`m©b` à{H«$`mE± VWm Aä`mg/ì`dhma
OFFICE PROCEDURES & PRACTICES

1
:1 : 30
2
1
Time allowed : 1 hours Maximum Marks : 30
2
348 Page 1 P.T.O.

:

(i)

(ii) A B C

(iii) A 5 6
1 4
5 6

(iv) B 17 16
7 13
14 18
19 22

(v) C 8 3
23 25

(vi)

(vii) /

IÊS> A
(amoµOJma H$m¡eb) (5 A§H$)

4 3 3 1=3

1. CÚ_erb XjVm H$s n[a^mfm Xr{OE & 1

2. Ag\$bVm Ho$ S>a H$mo g_PmBE & 1

3. H$m¡Z gw{ZpíMV H$aVm h¡ {H$ _H$mZ Am¡a B_maV| ~ZmZo Ho$ {bE n`m©daU Ho$ AZwHy$b nXmW©
à`moJ {H$`m OmE ? 1

4. J«rZ hmCg J¡gm| H$mo H$_ H$aZo Ho$ Mma VarH$m| Ho$ Zm_ ~VmBE & 1

348 Page 2

General Instructions :
(i) Please read the instructions carefully.
(ii) This question paper is divided into three sections, viz. Section A,
Section B and Section C.
(iii) Section A is of 5 marks and has 6 questions on Employability Skills.
(a) Questions number 1 to 4 are one mark questions. Attempt any
three questions.
(b) Questions number 5 and 6 are two marks questions. Attempt any
one question.
(iv) Section B is of 17 marks and has 16 questions on Subject Specific Skills.
(a) Questions number 7 to 13 are one mark questions. Attempt any
five questions.
(b) Questions number 14 to 18 are two marks questions. Attempt any
three questions.
(c) Questions number 19 to 22 are three marks questions. Attempt any
two questions.
(v) Section C is of 8 marks and has 3 Competency-Based Questions.
Questions number 23 to 25 are four marks questions. Attempt any
two questions.
(vi) Do as per the instructions given in the respective sections.
(vii) Marks allotted are mentioned against each section/question.

SECTION A
(Employability Skills) (3+2=5 marks)

Answer any 3 questions out of the given 4 questions. 3 1=3

1. Define Entrepreneurial competencies. 1

2. Explain Fear of Failure. 1

3. Who ensures that environment friendly material is used to build houses
and buildings ? 1

4. Name four ways to reduce Green House Gases. 1

348 Page 3 P.T.O.

2 1 1 2=2
5. {d{eï> VWm _mnZo-`mo½` bú`m| ? 2
6. gVV {dH$mg Ho$ 4 R H$mo g_PmBE & 2
IÊS> B
({df` {d{eï> H$m¡eb) (5+6+6=17 A§H$)

7 5 5 1=5

7. ? 1
8. H$m`©gyMr ? 1
9. B©-{Q>H$Q> H$mo g_PmBE & 1
10. n[adhZ H$m g~go gñVm gmYZ H$m¡Z-gm h¡ ? 1
11. Q´>¡db EO|Q> H$m¡Z hmoVm h¡ ? 1
12. ? 1
13. gmd{Y O_m H$mo g_PmBE & 1

5 3 3 2=6
14. do~ H$m°Ý\«|$qgJ ? 2
15. ~¡R>H$ Ho$ gyú_ H$mo g_PmBE & 2
16. drµOm H$m AW© Am¡a Cn`moJ ~VmBE & 2
17. aob `mÌm Ho$ H$moB© Xmo bm^ ~VmBE & 2
18. B©.gr.Eg. H$mo g_PmBE & 2

4 2 2 3=6
19. ? H$moB© N>h H$maU ~VmBE & 3
20. `mÌm Ho$ {d{^Þ gmYZm| H$mo g_PmBE & 3
21. {dXoe OmZo Ho$ {bE EH$ ì`{º$ H$mo {H$Z Q´>¡db XñVmdoµOm| H$s Amdí`H$Vm hmoVr h¡ ? 3
22. ~¢H$m| Ûmam àXmZ H$s OmZo dmbr H$moB© VrZ gm_mÝ` gw{dYmE± g_PmBE & 3

348 Page 4

Answer any 1 question out of the given 2 questions. 1 2=2
5. What do you mean by Specific and Measurable Goals ? 2
6. Explain the 4 2

SECTION B
(Subject Specific Skills) (5+6+6=17 marks)

Answer any 5 questions out of the given 7 questions. 5 1=5
7. What do you understand by the term Resolution ? 1
8. What is the meaning of Agenda ? 1
9. Explain E-ticket. 1
10. Which is the cheapest mode of transport ? 1
11. Who is a travel agent ? 1
12. What is a demand draft ? 1
13. Explain fixed deposits. 1

Answer any 3 questions out of the given 5 questions. 3 2=6
14. What is meant by Web Conferencing ? 2
15. Explain Minutes of a Meeting. 2
16. Explain the meaning and purpose of a Visa. 2
17. Give any two advantages of rail travel. 2
18. Explain ECS. 2

Answer any 2 questions out of the given 4 questions. 2 3=6
19. Why is it important to conduct a meeting ? Give any six reasons. 3
20. Explain the different modes of travel. 3
21. What travel documents will a person need when going abroad ? 3
22. Explain any three common facilities provided by banks. 3

348 Page 5 P.T.O.

IÊS> C
(`mo½`Vm-AmYm[aV àíZ) (2 4=8 A§H$)

3 2

23. ABC {b{_Q>oS> Zo 1 OZdar, 2022 H$mo ì`dgm` Amaå^ {H$`m h¡ & BZH$s nhbr g§MmbH$
_§S>b H$s ~¡R>H$ Omo {H$ 15 OZdar, 2022 H$mo àmV: 10 ~Oo _w»`mb` Ho$ gå_obZ H$j
hmoZr h¡, CgHo$ {bE gyMZm VWm H$m`©gyMr H$m Z_yZm ~ZmBE & 4

24. ñdpñVH$ E§Q>aàmBOoµO,
h¡ & CZHo$ g{Md hmoZo Ho$ ZmVo, CZH$s `mÌm H$m n[a^«_U (`mÌmd¥Îmm§V) V¡`ma H$s{OE Omo
`mÌm nyd© CÝh| {X`m OmZm h¡ & 4

25. B§Q>aZoQ> ~¢qH$J Ho$ _mÜ`_ go YZ hñVm§VaU H$s {H«$`m{d{Y g_PmBE & 4

348 Page 6

SECTION C
(Competency-Based Questions) (2 4=8 Marks)

Answer any 2 questions out of the given 3 questions.

st
23. ABC Limited has started business on 1 January, 2022. Draft a Notice
and Agenda for the first Board Meeting to be held at 10 a.m. on
th
15 January, 2022 in the Conference room of the Head Office. 4

24. The General Manager of Swastik Enterprises, New Delhi has to go to
Mumbai in order to meet a client. As his Secretary, prepare his itinerary
to be handed over to him before his departure on tour. 4

25. Explain the procedure of transferring funds through Internet banking. 4

348 Page 7 P.T.O.