CBSE Class 12 Question Paper 2023 Tourism

Qu e st i o n

P a p e r
2023

Series FGHE Set-4
àíZ-nÌ H$moS>
Q.P. Code 330
amob Z§.
Roll No.

n`©Q>Z
TOURISM
:3 : 60
Time allowed : 3 hours Maximum Marks : 60

H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 11 h¢ &
àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ-nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$ _wI-
n¥>ð> na {bI| &
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >24 àíZ h¢ &
H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$
Adí` {bI| &
Bg àíZ-nÌ o Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db
àíZ- -nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
Please check that this question paper contains 11 printed pages.
Q.P. Code given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
Please check that this question paper contains 24 questions.
Please write down the serial number of the question in the
answer-book before attempting it.
15 minute time has been allotted to read this question paper. The
question paper will be distributed at 10.15 a.m. From 10.15 a.m. to
10.30 a.m., the students will read the question paper only and will not
write any answer on the answer-book during this period.
*
330 Page 1 of 11 P.T.O.

:
(i)
(ii) 24 :
(iii)
(iv) (6 + 18) = 24 3
(6 + 11) = 17
(v)
(vi) : 30 :
(a) 6
(b)
(c)
(d) /
(vii) : 30 :
(a) 18
(b) 11
(c)
(d) /

IÊS> H$ $

1. {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & 4 1=4
(i) Cg ì`{º$Ëd {dH$ma H$mo nhMm{ZE Omo {deofV: gm_m{OH$ g§~§Ym| _| éMr Z aIZo H$m,
Xÿa ahZo H$m Am¡a AbJ MbZo H$m Am^mg H$admVm h¡ &
(a) n¡amZm°`S> (b) AÝVam~ÝY
(c) Agm_m{OH$ (d) ~MZo dmbm
(ii) EH$ {dÚmWu Omo AnZm H$m`© AnZo-Amn H$aVm h¡ VWm g_` na nyam H$aVm h¡, Cgo
Amn ____________ ào[aV H$h|Jo &
(a) Am§V[aH$ (b) ~mø
(c) gm_m{OH$ (d) d¡pídH$
(iii)
h¢ ?
(a) gm°{Q>ªJ S>oQ>m (b) {\$ëQ>[a¨J S>oQ>m
(c) S>oQ>m H$m ì`dñWmnZ (d) S>oQ>m H$m _mZH$sH$aU
330 Page 2 of 11

General Instructions :
(i) Please read the instructions carefully.
(ii) This question paper consists of 24 questions in two sections : Section A
and Section B.
(iii) Section A has Objective Type Questions whereas Section B contains
Subjective Type Questions.
(iv) Out of the given (6 + 18) = 24 questions, a candidate has to answer
(6 + 11) = 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct order.
(vi) Section A : Objective Type Questions (30 marks) :
(a) This section has 6 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section B : Subjective Type Questions (30 marks) :
(a) This section has 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.

Section A

1. Answer any 4 out of the given 6 questions. 4 1=4
(i) Identify the personality disorder which is characterized by a lack of
interest in social relationships and people tend to be distant,
detached and indifferent.
(a) Paranoid (b) Schizoid
(c) Antisocial (d) Avoidant
(ii) A student, who learns the assignments on his/her own and
completes the work on time is ______ motivated.
(a) internally (b) externally
(c) socially (d) globally
(iii) Arranging the data in ascending or descending order while working
on a computer is called ________.
(a) Sorting data (b) Filtering data
(c) Arranging data (d) Standardizing data
330 Page 3 of 11 P.T.O.

(iv) H¡$ëH$ _| \$m°_y©bm bJmZo go nhbo __________
(a) (%) (b) (=)
(c) (^) (d) (+)
(v) CÚ_r H$^r
VWm _wgr~Vm| H$m gm_Zm H$aVo hþE AnZo bú` H$mo àmá H$aVm h¡ & Bgo __________
H$hVo h¢ &
(vi) ì`mnma _| `h YmaUm ~Zm boZm {H$ AmZo dmbo g_` _| Hw$N> ghr Zht hmoJm, Bgo
__________ Ho$ S>a go OmZm OmVm h¡ &
(a) Ag\$bVm (b) ny±Or
(c) Zr{V (d) _§S>r (~mµOma)

2. {XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & 5 1=5
(i) __________ H§$n{Z`m| Ho$ àH$ma h¢ &
(^maVr`/[dXoer)
(ii) J«¢S> Qy>a (Grand Tour), 1670 H$m Am`moOZ _________ CÔoí` Ho$ {bE {H$`m
J`m Wm &
(a) Nw>År (b) _Zmoa§OZ
(c) Ym{_©H$ (d) {ejmË_H$
(iii) nr.E§S.Amo. ñQ>r_ H§$nZr Zo ^maV VWm gwXÿa nyd© _| __________ godm H$m Am`moOZ
{H$`m Wm &
(a) dm`w (b) aobdo
(c) ~g (d) ñQ>r_{en
(iv) TAAI H$m nyam Zm_ {b{IE &
(v) ATOL {H$go H$hVo h¢ ?
(vi) Qy>a Am°naoQ>a AJa n¡Ho$O Qy>a XoVo h¢, Vmo Cgo __________ Qy>a H$hVo h¢ &
(a) {d{eîQ> (b) ì`{º$JV
(c) g{hV (d) g_yh
(vii) Cg à{H«$`m H$m Zm_ ~VmBE Ohm± EH$ EO|Q> H$mo Yrao-Yrao `h g_PZo H$s Amdí`H$Vm
h¡, Cg _m±J H$mo H¡$go nyam {H$`m OmE VWm {H$g àH$ma
H$s ~mV-MrV H$s _m±J H$s OmVr h¡ &
3. {XE JE 7 àíZm| _| go {H$Ýht 6 àíZm| Ho$ CÎma Xr{OE & 6 1=6
(i) AAA __________ Q´>¡db EO|gr H$m CXmhaU h¡ &
(a) (b) _oOa
(c) _mBZa (d) _oJm
330 Page 4 of 11

(iv) A formula in Calc always starts with _________ sign.
(a) (%) (b) (=)
(c) (^) (d) (+)
(v) An entrepreneur never gets disheartened by failures and keeps
trying by adapting and iterating to overcome obstacles that come in
the way of achieving goals. It is termed as _________.
(vi) The fear of _________ works on the presumption that everything
could go wrong in the business.
(a) failure (b) capital
(c) policies (d) market

2. Answer any 5 out of the given 7 questions. 5 1=5
(i) Thomas Cook and Sons and American Express are the examples of
_________ companies. (Indian/foreign)
(ii) In 1670, the Grand Tour concept was developed especially for
________ purposes.
(a) holiday (b) entertainment
(c) religious (d) educational
(iii) The Peninsular and Oriental Steam Company introduced _________
services to India and the Far East.
(a) air (b) railways
(c) bus (d) steamship
(iv) Write the full form of TAAI.
(v) ATOL stands for _________.
(vi) If a tour operator is to offer a package, it is also known as _____ tour.
(a) exclusive (b) individual
(c) inclusive (d) group
(vii) Name the term, where an agent will need to gradually understand
what the consumer wants, how to fulfil that demand and the type of
interaction that is sought.

3. Answer any 6 out of the given 7 questions. 6 1=6
(i) AAA is an example of _________ travel agency.
(a) mix (b) major
(c) minor (d) mega
330 Page 5 of 11 P.T.O.

(ii) Hw$eb n[adhZ bmJV H$mo _________ H$aVm h¡, VWm AHw$eb n[adhZ bmJV H$mo
_________ H$aVm h¡ &
(a) (b)
(iii) n`©Q>Z EH$ __________ J{V{d{Y h¡ &
(a) Am{W©H$ (b) gm_m{OH$
(c) Am{W©H$ VWm gm_m{OH$ (d) _mZ{gH$
(iv) m h¡ {Og_| _oh_mZ _Zmoa§OZ H$m AZw^d H$aVo hþE
EH$m{YH$ J§Vì` ñWbm| na OmVo h¢ &
(v) {eqnJ H$mo n[a^m{fV H$s{OE &
(vi) Bg_| go Qy>a ßboZ H$m KQ>H$ h¡ ?
(a) Qy>a àmoJ«m_
(b) g_` Vm{bH$m
(c) ñWbm| H$s OmZH$mar Ohm± OmZm h¡
(d) ~r_m
(vii) `mÌ ?
4. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma {b{IE & 5 1=5
(i) {ZåZ _| go H$m¡Z-gm `mÌm H$m`©H«$_ {dñVmanyd©H$ AZwgy{MV n[adhZ, `mVm`mV Ho$
gmYZ, ahZo H$m ñWmZ, BË`m{X H$s OmZH$mar XoVm h¡ ?
(a) H§$H$mb `mÌm H$m`©H«$_ (b) VH$ZrH$s `mÌm H$m`©H«$_
(c) dU©ZmË_H$ `mÌm H$m`©H«$_ (d) ì`{º$JV `mÌm H$m`©H«$_
(ii) POSD H$m nyam Zm_ __________ h¡ &
(iii) {Zdmg ñWmZ H$s gw{dYmE± O¡go bm°O, JoñQ> hmCg, ~§Jbo VWm g{d©g AnmQ>©_|Q> {H$gHo$
CXmhaU h¢ ?
(a) àmW{_H$ Amdmg
(b) {ÛVr`H$ Amdmg
(c) AZwnyaH$ Amdmg
(d) nyaH$ Amdmg
(iv) Wm°_g Hw$H$ VWm SOTC H$m¡Z-go àH$ma Ho$ h¢ ?
(v) H$m¡Z-go Qy>a _| bmoH$b J«mCÊS> Am°naoQ>a _oµO~mZ ~Z H$a _oh_mZm| H$m ñdmJV H$aVm h¡ ?
(a) ñdV§Ì `mÌm (b) \«$sS>_ Qy>a
(c) EñH$m°Q>}S> `mÌm (d) hmoñQ>oS> Qy>a
(vi) Eogo Xmo joÌm| Ho$ Zm_ ~VmBE Ohm± Qy>a Am°naoQ>a AnZr gw{dYmAm| go n¡Ho$O Qy>a H$mo
Cn^moº$mAm| Ho$ {bE AmH${f©V ~ZmVo h¢ &
330 Page 6 of 11

(ii) Efficient transportation __________ costs, while inefficient
transportation _________ costs.
(a) reduces, increases (b) increases, reduces
(iii) Tourism is a/an _________ activity.
(a) economic (b) social
(c) economic and social (d) mental
(iv) What is the name given to big cruisers where guests can enjoy
luxury and entertainment while moving towards their multiple
destinations ?
(v) S .
(vi) Which of the following is not included in a tour plan ?
(a) Tour programme
(b) Time table
(c) Information of places to be visited
(d) Insurance
(vii) Why is itinerary prepared for a tourist ?

4. Answer any 5 out of the given 6 questions. 5 1=5
(i) Identity the itinerary that specifies the details like scheduled
transportation, duration, accommodation, etc.
(a) Skeletal itinerary (b) Technical itinerary
(c) Descriptive itinerary (d) Individual itinerary
(ii) POSD stands for ________.
(iii) Accommodation services like lodges, guest houses, bungalows and
service apartments are related to
(a) Primary accommodation
(b) Secondary accommodation
(c) Supplementary accommodation
(d) Complementary accommodation
(iv) Which kind of tours are promoted by Thomas Cook and SOTC ?
(v) Identify the tour where the local ground operator becomes the host
to receive the guests at the destination.
(a) Independent tour (b) Freedom tour
(c) Escorted tour (d) Hosted tour
(vi) Name any two areas from where tour operators take the services to
make a package tour more appealing to customers.
330 Page 7 of 11 P.T.O.

5. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma {b{IE & 5 1=5
(i) bmJV erQ> H$mo n[a^m{fV H$s{OE &
(ii) H$_ao H$m {H$am`m {Og_| ZmíVo H$m àmdYmZ hmo Cgo ________ ßbmZ H$hVo h¢ &
(iii) n`©Q>Z ì`dgm` _| H$s_V V` H$aZo Ho$ {bE aUZr{V _| ________ VWm ________
H$m {díbofU {H$`m OmVm h¡ &
(iv) H$s_V {ZYm©aU H$m`©Zr{V H$mo nhMm{ZE Omo bm^-Abm^ pñW{V VH$ nhþ±MZo _|
ghm`H$ hmoVr h¡ &
(a) bmJV-AmYm[aV H$s_V {ZYm©aU (b) à{VñnYm©-AmYm[aV H$s_V {ZYm©aU
(c) Cn^moº$m-AmYm[aV H$s_V {ZYm©aU (d) _m¡g_-AmYm[aV H$s_V {ZYm©aU
(v) ASTA H$m nyam Zm_ {b{IE &
(vi) ASTA H$m {dkmnZ ñbmo½Z ?

6. {XE JE 6 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma {b{IE & 5 1=5
(i) ADTOI h¢ ?
(ii) AZw_mo{XV Q´>¡db EO|Q> Ho$ ê$n _| _mÝ`Vm n`©Q>Z _§Ìmb`, ^maV gaH$ma, ZB© {Xëbr
Ûmam àXmZ H$s OmVr h¡ Am¡a àmaå^ _| `h __________ dfm] Ho$ {bE _mÝ` h¡ &
(a) Mma (b) nm±M
(c) EH$ (d) Xmo
(iii) dh gmBQ> Omo AÝ` gmBQ>m| H$s gH«$sZ go {H$am`o gå~ÝYr OmZH$mar àmßV H$a
Cn^moº$mAm| VH$ nhþ±MmVr h¢, ________ H$hbmVr h¢ &
(iv) GDS Ûmam {H$g àH$ma H$s OmZH$mar {_bVr h¡ ?
(v) Xmo _w»` GDS {gñQ>_ Ho$ Zm_ ~VmBE &
(vi) SABRE H$m nyam Zm_ {b{IE &
IÊS> I$
5 3 3 2=6
7. ñd-àoaUm Ho$ Xmo _hÎd {b{IE & 2
8. "S´>rq_J {~J' o XoIZm) go Amn g_PVo h¢ ? 2
9. S>oQ>m [\$ëQ>a H$aZo Ho$ Xmo VarHo$ ~VmBE & 2
10. CÚ_erbVm XjVm H$mo n[a^m{fV H$s{OE & 2
11. 2

330 Page 8 of 11

5. Answer any 5 out of given 6 questions. 5 1=5
(i) Define Cost Sheet.
(ii) The Room Rate generally includes breakfast as per the _______ plan.
(iii) Deciding price of tourism business is a strong mix of _________
strategy and __________ analysis.
(iv) It is a type of pricing strategy used to make over the cost in order to
reach at the break-even point.
(a) Cost-based pricing
(b) Competition-based pricing
(c) Consumer-based pricing
(d) Seasonal pricing
(v) Write the full form of ASTA.
(vi)
6. Answer any 5 out of the given 6 questions. 5 1=5
(i) Which type of tourism is promoted by ADTOI ?
(ii) The recognition as an approved Travel Agent shall be granted by
MOT, Government of India and New Delhi initially for __________
year(s).
(a) four (b) five
(c) one (d) two
(iii) The sites that actually read fare information from the screens of
other sites and reports them to the consumers are called
__________.
(iv) What type of information is provided by GDS ?
(v) Name any two major GDS systems.
(vi) Write the full form of SABRE.

Section B
Answer any 3 out of the given 5 questions. 3 2=6
7. Write any two importances of Self-Motivation. 2
8. 2
9. Name the two methods used to filter data. 2
10. Define Entrepreneurial Competencies. 2
11. Mention any two barriers to becoming an Entrepreneur. 2
330 Page 9 of 11 P.T.O.

5 3 3 2=6

12. Q´>¡db EO|gr ì`dgm` H$s Mma {deofVmE± {b{IE & 2

13. "`mÌm H$m`©H«$_ g§J{R>V ahZo H$m EH$ à_wI KQ>H $ h¡ &' Bg H$WZ H$s nwpîQ> H$aVo hþE `mÌm
H$m`©H«$_ ~ZmVo g_` {H$Z ~mVm| H$m Ü`mZ aIZm Mm{hE & 2

14. GIT Qy>a H$s Xmo {deofVmE± {b{IE & 2

15. n¡Ho$O Qy>a Ho$ Mma bmJV KQ>H$m| H$m H$s{OE & 2

16. USDOT Ûmam GDS CÚmoJ Ho$ {bE ~ZmE JE Xmo {Z`_m| H$m GDS
_m{bH$m| H$o {bE Amdí`H$ h¢ & 2

3 2 2 3=6

17. Q´>¡db EO|Q> Ho$ h¢ ? 3

18. H«y$O N>moQ>r g_wÐr `mÌm H$s Amoa H|${ÐV h¢ & H«y$O H$s {H$Ýht VrZ {deofVmAm| na àH$me S>m{bE
Omo `m{Ì`m| H$mo AmH${f©V H$aVr h¢ & 3

19. gaH$ma Am¡a noeoda {ZH$m`m| Ho$ ~rM à^mdr EH$sH$aU n`©Q>Z CÚmoJ _| Hw$N> _hÎdnyU© bm^
àXmZ H$a gH$Vm h¡ & Bg H$WZ Ho$ g§X^© _| Hw$N> bm^ {b{IE & 3

5 3 3 4=12

20. B§Q>aZoQ> Ho$ Cn`moJ Zo `mÌm IarXmar ì`dhma H$mo à^m{dV {H$`m h¡ & `mÌm ì`dgm` _|
B§Q>aZoQ> H$s ^y{_H$m Am¡a _hÎd H$s ì`m»`m H$s{OE & 4

21. {H$gr ^r n¡Ho$O Qy>a Ho$ {bE `mÌm H$m`©H«$_ H$s `moOZm EH$ _hÎdnyU© VÎd h¡ & `mÌm `moOZm
_| `mÌm H$m`©H«$_ H$s ^y{_H$m H$s ì`m»`m H$s{OE & 4

22. (a) ? 2+2=4
(b) Qy>a ~«moea Ho$ _hÎd H$s ì`m»`m H$s{OE &
23. a¡H$ aoQ> àmBqgJ Am¡a bmñQ>-{_ZQ> àmBqgJ Ho$ ~rM A§Va ñnîQ> H$s{OE & 4

24. IATO AnZr gm_m{OH$ {Oå_oXm[a`m| Ho$ à{V h_oem g{H«$` ê$n go CÎmaXm`r h¡ & n`©Q>Z
H$mo g§^mbZo _| IATO Ho$ bú`m| Am¡a CÔoí`m| H$s gyMr ~ZmBE & 4

330 Page 10 of 11

Answer any 3 out of the given 5 questions. 3 2=6
12. Write any four features of the travel agency business. 2
13. A travel itinerary is a key component of staying organized. Highlight the
things to be considered while preparing an itinerary. 2
14. Write any two features of GIT tours. 2
15. Mention any four cost components of a package tour. 2
16. Write any two regulations proposed by USDOT for GDS industry and
mandating the GDS owners. 2

Answer any 2 out of the given 3 questions. 2 3=6
17. What are the elements of a Travel Agent ? 3
18. Cruises are concentrated towards short sea journeys. Highlight any three
features of cruises that attract the tourists. 3
19. Effective integration between Government and professional bodies can deliver
some significant benefits in the tourism industry List out some benefits
related to the statement. 3

Answer any 3 questions out of the given 5 questions. 3 4=12
20. The use of Internet has impacted travel purchase behaviour Explain
the role and importance of Internet in Travel Business. 4
21. Itinerary Planning is an important element for any package tour. Explain
the role of itinerary planning in Tour Plans. 4
22. (a) What is a tour brochure ?
(b) Explain the importance of tour brochures. 2+2=4
23. Differentiate between Rack Rate Pricing and Last Minute Pricing. 4
24. IATO is always actively responsive to its social responsibility. List out
the aims and objectives of IATO in handling tourism. 4

330 Page 11 of 11 P.T.O.