Goa Board Class 12 Sample Paper 2023 Travel Agency Operations & Ticketing

Sample Paper
&
Question Paper Pattern
2022
2023

GOA BOARD

TRAVEL AGENCY OPERATIONS & TICKETING

THEORY (CLASS XII)

FIRST TERM (20 mks)

Chapter 1 Travel Agency (10 mks)
- Introduction of Travel Agency
- Functions of travel agency
- Divisions & Departments
- Sources of income of the travel agency
- Procedures for approval of a travel agency
(Recognition criteria)
- Travel terminology Terms & conditions.
Chapter 2 Tour Operations (10 mks)
- Retail & Wholesale tour operator
- Meaning of retail tour operator
- Role of tour operator
- Concept & type of tour operator
- Types of retail travel agencies
- IT’S Inclusive tours-meaning & categories
- Charter’s –meaning of Charter
- Pilgrimage tour organizer-meaning
- Combination of air & sea cruises

- Billing & settlement plan (BSP)

SECOND TERM (20 mks)

Chapter 3 International Sale Indicators(10 mks)
- Electronic Miscellaneous Document (EMD)
& multiple purpose documents (MPD)
- Credit cards-Types of credit card
- Coupons-types of coupon
- Electronic Ticket
Chapter 4 Types of Journey (05 mks)
- One way journey
- Return trip journey
- Circle trip journey
- Round trip journey
- Round the world journey
- Stopover- meaning
Chapter 5 Types of Fares (05 mks)
- Meaning of Special fares
- Meaning of Discounted fares

_______________THE END______________

TRAVEL AGENCY OPERATIONS & TICKETING

PRACTICALS (CLASS XII)

FIRST TERM (50mks)

1. IATA 3 Letter Airport Codes. 10
2. Country/ Currency Codes/ IATA fare formula 10
3. Two character Airline Code 05
4. Project on Planning of Itinerary 10

Journal 05
Grooming 05
Attendance 05

SECOND TERM (50mks)
1. Filling of an airline Ticket 10
a. Infant b. Adult c. Taxes d. MCO
2. Time difference 10
3. Setting up a travel agency – formalities, permissions,
requirements, layout. 05
4. Project on Tourist information on attractions 10
(India/World)
Journal 05
Grooming 05
Attendance 05

______________________$$$$$$$$$$$$$$__________________

TERM WISE DISTRIBUTION OF PORTION FOR STD XII (BOARD EXAM)

SUBJECT: TRAVEL AGENCY OPERATIONS AND TICKETING (THEORY)

FIRST TERM (20 MARKS)
CHAPTER 1 TRAVEL AGENCY 10 MARKS
CHAPTER 2 TOUR OPERATIONS 10 MARKS
--------------------------------------------------------------------------------------
SECOND TERM (20 MARKS)
CHAPTER 3 INTERNATIONAL SALE INDICATOR 10 MARKS
CHAPTER 4 TYPES OF JOURNEY 05 MARKS
CHAPTER 5 TYPES OF FARES 05 MARKS
---------------------------------------------------------------------

DESIGN OF THE QUESTION PAPER AND MARKING SCHEME

FIRST TERM BOARD EXAM

Class: XII Subject: TRAVEL AGENCY OPERATIONS & TICKETING

Duration: 01 Hour Max Marks:20
The weightage of the distribution of marks over different dimension of the
question paper shall be as follows:

1. Weightage to learning outcomes:

Sr No Learning Outcome Marks Percentage of
Marks
1. Knowledge 06 30%
2. Understanding 10 50%
3. Application 04 20%

Total 20 100%

2. Weightage to Content/Subject Units

Sr No Units Marks
1. CHAPTER 1 : TRAVEL AGENCY 10 MKS
2. CHAPTER 2 : TOUR OPERATIONS 10 MKS
TOTAL 20 MKS

3. Weightage to form of Questions:

Sr No Form of Questions Marks for Number of Total Marks
each Question Questions
1. Multiple Choice 01 20 20
Question(MCQ)
TOTAL 01 20 20

4. The expected time for different types of Question would be as follows :

Sr No Form of Questions Approx.time Number of Approx.time
for each Questions for each form
Question in of Question in
mins mins
1. Multiple Choice 03 20 05
Question(MCQ)
Total 20 60
As the total time is calculated on the basis of number of Questions required to
be answered and the length of their anticipated answer,it would therefore
advisable for the candidates to budgets their time properly by cutting out he
superfluous words and be within the expected time limits.

5.Scheme of option :

6. Weightage to difficulty level of Questions:
Sr No Estimated difficulty level of Marks Percentage
Question
1. Easy 04 40%
2. Average 10 50%
3. Difficult 06 10%
Total 20 100%
A question may vary in difficulty level from individual to individual as such the
assessment in respect of each question will be made by paper setter,on the basis
of general anticipation from the group as a whole,taking the examination.This
provision is only to make the paper balanced in weightage,rather to determine
the pattern of marking at any stage.

7. Number of main questions:12
Question No 1-20 contains MCQ type questions of 1 mark each.

GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO BETIM
MODEL QUESTION PAPER 2022-2023
SUBJECT: TRAVEL AGENCY OPERATIONS AND TICKETING
FIRST TERM BOARD EXAM
Duration: 1 hr Marks Alloted: 20
Total No of Questions: 20
--------------------------------------------------------------------------------------------------------------
INSTRUCTIONS :(i) All questions are compulsory.
(ii) There are 20 MCQ questions in the paper.
(iii) Figures to the right indicate marks allotted to each question
(iv) Write the number of each question clearly on the
answer book.

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Choose the correct alternatives from those given below :-

(1) The earliest known travel agency was established in the year. (1)

(A) 1558

(B) 1658

(C) 1758

(D) 1858

(2) Prepaid and pre arranged trip is known as ___________ (1)

(A) Tour operation

(B) Itineary

(C) Tour package

(D) Brochure

(3) Which is the travel agency that introduced the credit cards? (1)

(A) Cox & Kings

(B) Thomas Cook

(C) Amexo

(D) Mercury

(4) Who introduced the Excursion tour? (1)

(A) Cox & Kings

(B) Thomas Cook

(C) Rowland

(D) None of above

(5) The tour operator who sells the tour to public. (1)

(A) Wholesaler

(B) Retailer

(C) Inbound

(D) Ground

(6) Which is the document that is attached to the passenger’s baggage
with the name and address. (1)

(A) BSP

(B) Baggage tag

(C) Boarding pass

(D) Booking ticket

(7) A wholesaler who sells package tour is known as _______ (1)

(A) Travel agent

(B) Travel agency

(C) Tour operator

(D) None of the above

(8) What are the different motives of travel of travel. (1)

(A) Recreation

(B) Leisure

(C) Education

(D) All of the above

(9) A type of tour accompanied by qualified trained & experienced tour
guides. (1)

(A) Independent

(B) Incentive

(C) Escorted

(D) Hosted

(10) Thomas Cook conducted the first package tour to which of this city.

(A) Germany (1)

(B) Paris

(C) London

(D) None of the above

(11) Which of these is a function of Travel Agency? (1)

(A) Providing information ch1 u

(B) Sales & Advertising

(C) Transportation

(D) Accommodation

(12) A passenger protects himself from any circumstances while
travelling by buying ______ (1)

(A) Ticket

(B) Insurance

(C) Credit card

(D) None of the above

(13) Which of these are not the types of retail travel agencies ? (1)

(A) Country town

(B) Business house

(C) Rural town

(D) Sub Urban

(14) A tour designed for local holiday maker. (1)

(A) Inbound

(B) Outbound

(C) Domestic

(D) All of above

15) Which statement is true? (1)

(A) Ancillary are optional and free of charge

(B) Ancillary can be pre-purchased by travellers

(c) Ancillary make air fare more flexible

(d) Ancillary are only available on low cost airlines

16) Which of the following categories should be considered when
planning a travel itinerary for a customer? (1)

(A) Interest

(B) Detail

(c) Energy

(d) All of above

(17) Mr Kamet is a travel agent and handles Inbound tour arranges for
guides & Excursion. Name the department he works. (1)

(A) Sales

(B) Travel

(C) Tour

(D) None of above

(18) Mr Raj sells the tour offered by the several tour operator. What is
his designation in the travel agency? (1)

(A) Wholesaler

(B) Travel Agent

(C) Retailer

(D) Tour Operator

(19) An UNICEF organizes conference for trade unions. Name the
category of conference. (1)

(A) Private

(B) Associate

(C) Corporate

(D) None of above

(20) Mr Yash arranges for a domestic tour and issue ticket.travel
document & arranges for accommodation and other services.Name the
department. (1)

(A) Advertising

(B) Sales

(C) Tour

(D) None of above

_______________________THE END_______________________

DESIGN OF THE QUESTION PAPER AND MARKING SCHEME

SECOND TERM BOARD EXAM

Class: XII Subject: TRAVEL AGENCY OPERATIONS & TICKETING

Duration: 01 Hour Max Marks:20
The weightage of the distribution of marks over different dimension of the
question paper shall be as follows:

1. Weightage to learning outcomes:

Sr No Learning Outcome Marks Percentage of
Marks
1. Knowledge 06 30%
2. Understanding 10 50%
3. Application 04 20%

Total 20 100%

2. Weightage to Content/Subject Units

Sr No Units Marks
1. CHAPTER 3 : INTERNATIONAL SALE 10 MKS
INDICATORS
2. CHAPTER 4 : TYPES OF JOURNEYS 05 MKS
3. CHAPTER 5 : TYPES OF FARES 05 MKS

3. Weightage to form of Questions:

Sr No Form of Questions Marks for Number of Total Marks
each Question Questions
1. Short anwer type (SA 03 02 + 1 choice 06
-II)
2. Short anwer type (SA 02 05 10
-I)
3. Very short answer 01 02 02

type (VSA)
4. One word/Phrase 01 02 02
Total 12 20

4. The expected time for different types of Question would be as follows :

Sr No Form of Questions Approx.time Number of Approx.time
for each Questions for each form
Question in of Question in
mins mins
1. Short anwer type (SA 20 02 + 1 choice 20
-II)
2. Short anwer type (SA 30 05 30
-I)
3. Very short answer 05 02 05
type (VSA)
4. One word/Phrase 05 02 05
Total 12 20

As the total time is calculated on the basis of number of Questions required to
be answered and the length of their anticipated answer,it would therefore
advisable for the candidates to budgets their time properly by cutting out he
superfluous words and be within the expected time limits.

5. Scheme of option:
There is 01 overall choice for section C

6. Weightage to difficulty level of Questions:

Sr No Estimated difficulty level of Marks Percentage
Question
1. Easy 04 40%
2. Average 10 50%
3. Difficult 06 10%
Total 20 100%
A question may vary in difficulty level from individual to individual as such the
assessment in respect of each question will be made by paper setter, on the basis
of general anticipation from the group as a whole, taking the examination. This
provision is only to make the paper balanced in weightage,rather to determine
the pattern of marking at any stage.

7. Number of main questions: 12
Question No 01-02 contains 02 one word/phrase type questions of 1 mark
each.
Question No 03-04 contains 02 VSA questions of 1 mark each.
Question No 05-09 contains 02 SA-I questions of 2 marks each,
Question No 10-12 contains 03 SA-II questions of 3 marks each,
(answer any 2)

: GOA BOARD OF SECONDARY AND HIGHER SECONDARY EDUCATION
ALTO BETIM
MODEL QUESTION PAPER 2022-2023
SUBJECT: TRAVEL AGENCY OPERATIONS AND TICKETING
SECOND TERM BOARD EXAM
Duration: 1 hr Marks Alloted: 20
Total No of Questions: 20
--------------------------------------------------------------------------------------------------------------

INSTRUCTIONS :(i) All questions are compulsory.
(ii) There are three sections in the question paper(A,B,C).
(iii) In Section A there are four questions of which question no 1 & 2
are to be answered in a word, phrase or figure and Question no
3 & 4 is to be answered in one sentence each.
(iv) In Section B there are 5 Questions to be answered in about 30-
40 words.
(v) Answer any two questions from Section C to be answered in
50-60 words.
(vi) Figures to the right indicate marks allotted to each question.
(vii) Write the number of each question clearly on the
answer book.

----------------------------------------------------------------------------------------------------------------

SECTION A

(1) Which is the document issued by the tour operator in exchange for
accommodation,meals,sight seeing. (1)

(2) Ms Jane is travelling to CAI-MAD-DUB

CAI-MAD in the afternoon

MAD-DUB night,same day

Identify the transit point of journey. (1)

(3) What are Excursion Fares? (1)

(4) What is the use of UATP CARD? (1)
SECTION B

(5) Explain any two types of Universal Air Travel Plan (UATP). (2)

(6) Which are the unspecified services of MCO? (2)

(7) Explain the Circle trip journey with an example. (2)

(8) Distinguish between Turnaround Open Jaw and Origin Open Jaw
journey. (2)

(9) What is the procedure to be followed for filling in the MCO boxes.
(2)
SECTION C

10. Explain the following types of coupons. (3)

(a) Audit coupon

(b) Agent coupon

(c) Passenger coupon

11. Mr & Mrs Clinton are travelling to U.S with their children aged (3)

(a) 12 months

(b) 10 years

(c) 15 years

12. Explain the points that must be systematically checked before
accepting an UATP card. (3)

______________________THE END____________________