NBSE Class 11 Question Paper 2022 Tourism and Hospitality

Total number of printed pages : 2 NB-XI/T&H(V)/1 2022 Tourism & Hospitality (Vocational) Total marks : 50 Time : 2 hours General instructions : i) Approximately 15 minutes is allotted to read the question paper and revise the answers. ii) All questions are compulsory except Q. nos.18 to 23 where general option is given. iii) The question paper consists of 23 questions. iv) Marks allocated to every question are indicated against it. N.B: Check to ensure that all pages of the question paper are complete as indicated on the top left side. 1. Choose the correct answer from the given alternatives: 10x1=10 i. The method of communication which involves sending and understanding messages only through images or pictures is (a) oral communication (b) visual communication (c) verbal communication (d) written communication ii. Which of the following is often viewed as projecting a positive image of an organization? (a) Team work (b) Efficiency (c) Confidence (d) Uniform iii. Who delivers all the information related to a tour? (a) Travel agent (b) Tour guide (c) Hotel agent (d) Receptionist iv. Making a to-do-list in order of importance is to (a) organise (b) control (c) prioritise (d) track v. Tito wants to change the spelling of a word in the entire document. Which option would he use? (a) Paste (b) Align left (c) Copy (d) Find and replace vi. One of the key aspect to keep in mind while understanding a competitor is (a) profit margin (b) competitor’s weaknesses (c) customer relations (d) competitor’s tricks vii. Which of the following is for the good of the economy as well as the future of the environment? (a) Economic development (b) Sustainable development (c) Technological development (d) Educational development viii. Participation and visit in fair and festivals is an example of (a) mass tourism (b) heritage tourism (c) alternative tourism (d) cultural tourism

-2- NB-XI/T&H(V)/1 ix. DNCO stands for (a) Did Not Check Order (b) Did Not Check Out (c) Did Not Confirm Order (d) Did Not Collect Order x. Capsule type hotels are found in (a) Austria (b) Italy (c) Japan (d) Switzerland Answer the following questions in one word or one sentence: 2. What is the main responsibility of UNWTO? 1 3. What is hospitality? 1 4. Who is responsible for the categorization of hotels? 1 5. Write two meet and greet services to be performed on arrival of client or tourists. 1 6. State any two factors that play an important role in maintaining the image of an organisation. 1 7. Write one advantage of using word processor. 1 8. What is entrepreneurship? 1 9. What is green economy? 1 Answer the following questions in 20-50 words: 10. What is tourism industry? Mention any two tourism industries. 1+1=2 11. Name the two forms of tourism and state the meaning of any one of it. 1+1=2 12. List any four of the 7 Cs of the communication skills. 2 13. What are the guest services offered by a five star hotel? 2 14. Mention four points to substantiate the importance of first impression for the front office staff. 2 15. What is meant by meet and greet services in tourism and hospitality? 2 16. Write any four responsibilities of airport representatives. 2 17. Mention any two responsibilities of Customer Service Executive in travel companies. 2 Answer any four from the following questions in 60-100 words: 18. Explain briefly any four primary constituents of tourism industry. 4 19. Define hotel. Explain any three types of hotels. 1+3=4 20. Explain any four economic importance of tourism for the development of a nation. 4 21. Explain any two documents required of a tourist to travel. 4 22. Explain any four categories of tourists as classified by WTO. 4 23. Explain any four steps to build networking skills following the CONECT model. 4 *************************************