NIOS Class 12 April 2024 Question Paper Business Studies

This Question Paper Booklet contains 48 printed pages.
Bg àíZ-nÌ nwpñVH$m Ho$ AÝVJ©V 48 ‘w{ÐV n¥ð> h¢&
Roll No. Code No.
AZwH«$‘m§H$ H$moS> Z§0
67/TUS/2
BUSINESS STUDIES Set / goQ> u
( ì¶mdgm{¶H$ Aܶ¶Z )
(319)
Day and Date of Examination ...................................................................................................
(narjm H$m {XZ d {XZm§H$)
Signature of Invigilators 1. ...................................................................................................
({ZarjH$m| Ho$ hñVmja)
2. ...................................................................................................

General Instructions :
1. Candidate must write his/her Roll Number on the first page of the Question Paper.
2. Please check the Question Paper to verify that the total pages and total number of questions
contained in the Question Paper are the same as those printed on the top of the first page. Also
check to see that the questions are in sequential order.
3. Making any identification mark in the Answer-Book or writing Roll Number anywhere other than the
specified places will lead to disqualification of the candidate.
4. Write your Question Paper Code No. 67/TUS/2, Set u on the Answer-Book.
5. (a) The Question Paper is in English/Hindi medium only. However, if you wish, you can answer in
any one of the languages listed below :
English, Hindi, Urdu, Punjabi, Bengali, Tamil, Malayalam, Kannada, Telugu, Marathi, Odia,
Gujarati, Konkani, Manipuri, Assamese, Nepali, Kashmiri, Sanskrit and Sindhi.
You are required to indicate the language you have chosen to answer in the box provided in the
Answer-Book.
(b) If you choose to write the answer in the language other than Hindi and English, the responsibility
for any errors/mistakes in understanding the questions will be yours only.
gm‘mݶ AZwXoe …
1. narjmWu àíZ-nÌ Ho$ nhbo n¥ð> na AnZm AZwH«$‘m§H$ Adí¶ {bI|&
2. H¥$n¶m àíZ-nÌ H$mo Om±M b| {H$ àíZ-nÌ Ho$ Hw$b n¥ð>m| VWm àíZm| H$s CVZr hr g§»¶m h¡ {OVZr àW‘ n¥ð> Ho$ g~go D$na N>nr h¡& Bg ~mV H$s Om±M
^r H$a b| {H$ àíZ H«${‘H$ ê$n ‘| h¢&
3. CÎma-nwpñVH$m ‘| nhMmZ-{M• ~ZmZo AWdm {Z{X©ï> ñWmZm| Ho$ A{V[aº$ H$ht ^r AZwH«$‘m§H$ {bIZo na narjmWu H$mo A¶mo½¶ R>ham¶m OmEJm&
4. AnZr CÎma-nwpñVH$m na àíZ-nÌ H$m H$moS> Z§0 67/TUS/2, goQ u {bI|&
5. (H$) n«íZ-nÌ Ho$db {hÝXr/A§J«oOr ‘| h¡& {’$a ^r, ¶{X Amn Mmh| Vmo ZrMo Xr JB© {H$gr EH$ ^mfm ‘| CÎma Xo gH$Vo h¢ …
A§J«oOr, {hÝXr, CXÿ©, n§Om~r, ~§Jbm, V{‘b, ‘b¶mb‘, H$Þ‹S>, VobwJy, ‘amR>r, C{‹S>¶m, JwOamVr, H$m|H$Ur, ‘{Unwar, Ag{‘¶m, Zonmbr,
H$í‘rar, g§ñH¥$V Am¡a {gÝYr&
H¥$n¶m CÎma-nwpñVH$m ‘| {XE JE ~m°³g ‘| {bI| {H$ Amn {H$g ^mfm ‘| CÎma {bI aho h¢&
(I) ¶{X Amn {hÝXr Ed§ A§J«oOr Ho$ A{V[aº$ {H$gr Aݶ ^mfm ‘| CÎma {bIVo h¢, Vmo àíZm| H$mo g‘PZo ‘| hmoZo dmbr Ìw{Q>¶m|/Jb{V¶m| H$s {Oå‘oXmar
Ho$db AmnH$s hmoJr&

319/TUS/111A [ P.T.O.

Important Instructions

1. This Question Paper Booklet contains two Question Papers—one based
on revised study material marked as NEW SYLLABUS and the other based
on pre-revised study material marked as OLD SYLLABUS.
2. NEW SYLLABUS is for those candidates who have registered for 2023–2024
(Stream–I; Block–I) admission and are appearing in April 2024 Examinations.
3. OLD SYLLABUS is for those candidates who had registered before 2023–2024
(Stream–I; Block–I) admission.
4. Candidates are to answer only one Question Paper from the given two
Question Papers.
5. Candidates are not allowed to mix questions from the given two
Question Papers.

‘hÎdnU
y © {ZXe
}

1. Bg àíZ-nÌ nwpñVH$m ‘| Xmo àíZ-nÌ h¢—EH$ g§emo{YV Aܶ¶Z gm‘J«r na AmYm[aV h¡ {Og
na Z¶m nmR>çH«$‘ A§{H$V h¡ VWm Xÿgam g§emoYZ go nyd© Aܶ¶Z gm‘J«r na AmYm[aV h¡ {Og
na nwamZm nmR>çH«$‘ A§{H$V h¡&
2. Z¶m nmR>çH«$‘ CZ narjm{W©¶m| Ho$ {bE h¡ {OZH$m Zm‘m§H$Z 2023–2024 (ñQ´>r‘–I; ãbm°H$–I) ‘|
hþAm h¡ VWm Omo Aà¡b–2024 narjm ‘| ~¡R>Zo Om aho h¢&
3. nwamZm nmR>çH«$‘ CZ narjm{W©¶m| Ho$ {bE h¡ {OZH$m Zm‘m§H$Z 2023–2024 (ñQ´>r‘–I; ãbm°H$–I)
Ho$ nhbo hþAm h¡&
4. narjmWu {XE JE Xmo àíZ-nÌm| ‘| go Ho$db EH$ àíZ-nÌ go hr CÎma {bI|&
5. narjmWu H$mo Xmo àíZ-nÌm| Ho$ àíZm| H$mo {‘bmH$a CÎma XoZo H$s AZw‘{V Zht h¡&

319/TUS/111A 2

NEW
This Question Paper consists of 51 questions.
Bg àíZ-nÌ Ho$ AÝVJ©V 51 àíZ h¢&
BUSINESS STUDIES
ì¶mdgm{¶H$ Aܶ¶Z
(319)
Time : 3 Hours ] [ Maximum Marks : 100
g‘¶ … 3 KÊQ>o ] [ nyUmªH$ … 100

Note : (i) This question paper consists of 51 questions in all.
(ii) All questions are compulsory.
(iii) Marks are given against each question.
(iv) Section–A consists of Question Nos. 1 to 20—Multiple Choice-type
Questions (MCQs) carrying 1 mark each. Select and write the most
appropriate option out of the four options given in each of these
questions. An internal choice has been provided in some of these
questions. You have to attempt only one of the given choices in such
questions.
(v) Section–B consists of Question Nos. 21 to 35—Objective-type Questions
carrying 2 marks each (with 2 sub-parts of 1 mark each). Attempt these
questions as per the instructions given for each of the questions.
(vi) Section–C consists of
(a) Question Nos. 36 to 41—Very Short Answer-type Questions carrying
2 marks each to be answered in the range of 30 to 50 words.
(b) Question Nos. 42 to 47—Short Answer-type Questions carrying
3 marks each to be answered in the range of 50 to 80 words.
(c) Question Nos. 48 to 51—Long Answer-type Questions carrying
5 marks each to be answered in the range of 80 to 120 words.

{ZX}e … (i) Bg àíZ-nÌ ‘| Hw$b 51 àíZ h¢&
(ii) g^r àíZ A{Zdm¶© h¢&
(iii) à˶oH$ àíZ Ho$ A§H$ CgHo$ gm‘Zo {XE JE h¢&
(iv) IÊS>–A ‘| àíZ g§»¶m 1 go 20 VH$ ~hþ{dH$ënr¶ àíZ (MCQs) h¢, {OZ‘| à˶oH$ àíZ
1 A§H$ H$m h¡& à˶oH$ àíZ ‘| {XE JE Mma {dH$ënm| ‘| go g~go Cn¶wº$ {dH$ën H$m M¶Z H$a|
Am¡a {bI|& BZ‘| go Hw$N> àíZm| ‘| Am§V[aH$ {dH$ën {X¶m J¶m h¡& AmnH$mo Eogo àíZm| ‘| {XE JE
{dH$ënm| ‘| go Ho$db EH$ H$m hr CÎma XoZm h¡&

319/TUS/111A 3 [ P.T.O.

(v) IÊS>–~ ‘| àíZ g§»¶m 21 go 35 VH$ dñVw{Zð> àíZ h¢, {OZ‘| à˶oH$ àíZ 2 A§H$ H$m h¡
(1 A§H$ Ho$ 2 Cn-^mJm| Ho$ gmW)& à˶oH$ àíZ Ho$ {bE {XE JE {ZX}em| Ho$ AZwgma BZ àíZm| Ho$
CÎma X|&
(vi) IÊS>–g ‘| em{‘b h¡ :
(a) àíZ g§»¶m 36 go 41, 2 A§H$ Ho$ A{V-bKyÎmar¶ àíZ h¢, {OZHo$ CÎma 30 go 50 eãXm|
‘| XoZo h¢&
(b) àíZ g§»¶m 42 go 47, 3 A§H$ Ho$ bKyÎmar¶ àíZ h¢, {OZHo$ CÎma 50 go 80 eãXm|
‘| XoZo h¢&
(c) àíZ g§»¶m 48 go 51, 5 A§H$ Ho$ XrK©-CÎmar¶ àíZ h¢, {OZHo$ CÎma 80 go 120 eãXm|
‘| XoZo h¢&
(1) Answers of all questions are to be given in the Answer-Book given to you.
g^r àíZm| Ho$ CÎma AmnH$mo Xr JB© CÎma-nwpñVH$m ‘| hr {bI|&
(2) 15 minutes time has been allotted to read this question paper. The question
paper will be distributed at 2:15 p.m. From 2:15 p.m. to 2:30 p.m., the
students will read the question paper only and will not write any answer on
the Answer-Book during this period.
Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {‘ZQ> H$m g‘¶ {X¶m J¶m h¡& àíZ-nÌ H$m {dVaU Xmonha ‘|
2:15 ~Oo {H$¶m OmEJm& Xmonha 2:15 ~Oo go 2:30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo Am¡a
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo&
SECTION—A
IÊS>–A
Note : Question Numbers 1 to 20 are MCQs of 1 mark each. Internal choices
have been given wherever necessary :
{ZX}e : àíZ g§»¶m 1 go 20 ~hþ{dH$ënr¶ àíZ h¢& à˶oH$ àíZ 1 A§H$ H$m h¡& Ohm± Amdí¶H$ h¡, Am§V[aH$
{dH$ën {XE JE h¢ :
1. “The growing awareness about health care has led to an increase in the
demand for health care products and services in the country.” Identify the
feature of business environment being described in the above case. 1
(A) Dynamic (B) Uncertainty
(C) Complex (D) Interrelatedness

""ñdmñ϶ XoI^mb Ho$ g§~§Y ‘| ~‹T>Vr hþB© OmJê$H$Vm go Xoe ‘| ñdmñ϶ XoI^mb H$s dñVwAm| Ed§ godmAm|
H$s ‘m±J ‘| d¥{Õ hþB© h¡&'' Cnamoº$ pñW{V ‘| ì¶mdgm{¶H$ n¶m©daU H$s {Og {deofVm H$s MMm© H$s
JB© h¡, Cgo nhMm{ZE&
(A) J{Verb (B) A{ZpíMVVm
(C) O{Q>b (D) AÝV…gå~ÝY

319/TUS/111A 4

2. The full form of WTO is
(A) World Traders Organization (B) World Trade Organization
(C) World Travelers Organization (D) World Tour Organization 1

S>ãë¶y0 Q>r0 Amo0 H$m nyU© ê$n h¡
(A) {díd ì¶mnm[a¶m| H$m g§JR>Z (B) {díd ì¶mnma g§JR>Z
(C) {díd ¶mÌr g§JR>Z (D) {díd ¶mÌm g§JR>Z

3. _____ refers to the process of instructing, guiding, counselling, motivating
and leading people in the organization to achieve their objectives. 1
(A) Planning (B) Organizing
(C) Staffing (D) Directing

_____ g§JR>Z Ho$ CÔoí¶m| H$s àm{á Ho$ {bE ì¶{º$¶m| H$mo {ZX}e XoZo, ‘mJ©Xe©Z H$aZo, nam‘e© XoZo,
A{^ào[aV H$aZo VWm ZoV¥Ëd H$aZo H$s à{H«$¶m H$mo C{„{IV H$aVm h¡&
(A) {Z¶moOZ (B) g§JR>Z
(C) {Z¶w{º$H$aU (D) {ZX}eZ

_____ is concerned with getting, utilizing and maintaining a satisfactory and
satisfied workforce.
(A) Planning (B) Organizing
(C) Staffing (D) Directing

_____ g§Vwï> Ed§ g§VmofàX H$m¶©~b H$mo àmá H$aZo, BZH$m Cn¶moJ H$aZo Ed§ CÝh| ~ZmE aIZo go g§~§{YV
h¡&
(A) {Z¶moOZ (B) g§JR>Z
(C) {Z¶w{º$H$aU (D) {ZX}eZ

4. Which of the following documents is not used in external trade? 1
(A) Indent (B) Letter of credit
(C) Purchase order (D) Bill of lading

{ZåZ{b{IV ‘| go {H$g ànÌ H$m à¶moJ ~mø ì¶mnma ‘| Zht {H$¶m OmVm h¡?
(A) BÝS>oÝQ> (B) gmI-nÌ
(C) H«$¶ AmXoe (D) ‘m±J S´>mâQ>

319/TUS/111A 5 [ P.T.O.

The letter issued by the importer’s bank in favour of the exporter which
enable the exporter to get immediate payment is called
(A) letter of hypothecation (B) letter of credit
(C) letter of advice (D) demand draft

Am¶mVH$ ~¢H$ Ûmam {Z¶m©VH$ Ho$ nj ‘| H$m¡Z-gm nÌ Omar {H$¶m OmVm h¡, {Oggo {Z¶m©VH$ H$mo VËH$mb
^wJVmZ nmZo ‘| AmgmZr hmoVr h¡?
(A) Ñ{ï>~§YH$ nÌ (B) gmI-nÌ
(C) gbmh-nÌ (D) {S>‘m§S> S´>mâQ>

5. A company can raise capital through the primary market in which of the
following forms? 1
(A) Equity shares (B) Preference shares
(C) Debentures (D) All of the above

EH$ H$ånZr àmW{‘H$ ~mOma Ho$ ‘mܶ‘ go {ZåZ{b{IV ‘| go {H$g ê$n ‘| ny±Or EH${ÌV H$a gH$Vr h¡?
(A) g‘Vm A§e (B) nydm©{YH$mar A§e
(C) F$UnÌ (D) Cn¶w©º$ g^r
The capital structure of an organization refers to the choice of which of the
following?
(A) Dividend and wealth (B) Debt and equity
(C) Fixed assets and current assets (D) Fixed capital and working
capital

EH$ g§JR>Z H$m ny±Or T>m±Mm {ZåZ{b{IV ‘| go {H$gHo$ M¶Z H$mo C{„{IV H$aVm h¡?
(A) bm^m§e Ed§ gån{Îm (B) F$U Ed§ g‘Vm
(C) ñWm¶r n[agån{Îm¶m± Ed§ Mmby n[agån{Îm¶m± (D) ñWm¶r ny±Or Ed§ H$m¶©erb ny±Or

6. Maximum number of members in a private company is
(A) 50 (B) 100
(C) 150 (D) 200 1

319/TUS/111A 6

{ZOr H$ånZr ‘| gXñ¶m| H$s A{YH$V‘ g§»¶m hmoVr h¡
(A) 50 (B) 100

(C) 150 (D) 200

7. “Sanjay has decided to earn a profit of 30% in the current financial year.”
Identify the type of plan being described in the above lines. 1
(A) Method (B) Objective
(C) Strategy (D) Programme

""g§O¶ Zo Mmby {dÎmr¶ df© ‘| 30% bm^ A{O©V H$aZo H$m {ZU©¶ {b¶m&''
Cnamoº$ n§{º$ ‘| M{M©V ¶moOZm Ho$ àH$ma H$mo nhMm{ZE&
(A) {d{Y (B) CÔoí¶
(C) aUZr{V (D) H$m¶©H«$‘
Which of the following statements is not related to the importance of planning?
(A) It reduces risk and uncertainty. (B) It leads to efficiency in
operations.
(C) It delays in actions. (D) It facilitates decision making.

{ZåZ{b{IV H$WZm| ‘| go H$m¡Z-gm H$WZ {Z¶moOZ Ho$ ‘hÎd go g§~§{YV Zht h¡?
(A) ¶h Omo{I‘ Ed§ A{ZpíMVVm H$mo H$‘ H$aVm h¡& (B) ¶h àMmbZ H$mo H$m¶©Hw$ebVm H$s Amoa
bo OmVm h¡&
(C) ¶h H$m¶m] ‘| Xoar H$aVm h¡& (D) ¶h {ZU©¶ boZo ‘| gw{dYm àXmZ H$aVm h¡&

8. The World Youth Skill Day is celebrated on
(A) 15th July (B) 15th March
(C) 15th October (D) 15th December 1

"{díd ¶wdm H$m¡eb {Xdg' ‘Zm¶m OmVm h¡
(A) 15 OwbmB© H$mo (B) 15 ‘mM© H$mo

(C) 15 A³Qy>~a H$mo (D) 15 {Xgå~a H$mo

319/TUS/111A 7 [ P.T.O.

9. Identify the correct sequence of steps in the process of formation of a
company.
I. Promotion stage
II. Capital subscription stage
III. Commencement of business stage
IV. Incorporation stage
(A) I, II, III, IV (B) I, IV, III, II
(C) IV, I, II, III (D) IV, II, I, III 1

H$ånZr H$s ñWmnZm H$s à{H«$¶m Ho$ MaUm| Ho$ ghr H«$‘ H$mo nhMm{ZE&
I. àdV©Z AdñWm
II. ny±Or A{^XmZ AdñWm
III. ì¶mdgm{¶H$ MaU H$s ewéAmV H$s AdñWm
IV. {ZJ‘Z AdñWm

(A) I, II, III, IV (B) I, IV, III, II

(C) IV, I, II, III (D) IV, II, I, III

Which of the following plans is expressed in financial terms?
(A) Strategy (B) Rule
(C) Policy (D) Budget

{ZåZ{b{IV ‘| go {H$g ¶moOZm H$mo {dÎmr¶ ê$n ‘| 춺$ {H$¶m OmVm h¡?
(A) aUZr{V (B) {Z¶‘
(C) Zr{V (D) ~OQ>

10. Equity shareholders are called
(A) owners of the company (B) partners of the company
(C) executives of the company (D) creditors of the company 1

g‘Vm A§eYmar H$hbmVo h¢
(A) H$ånZr Ho$ ñdm‘r (B) H$ånZr Ho$ gmPoXma
(C) H$ånZr Ho$ A{YH$mar (D) H$ånZr Ho$ boZXma

319/TUS/111A 8

11. There are two statements marked as Assertion (A) and Reason (R). Read the
statements and choose the appropriate option from the options given
below : 1
Assertion (A) : B2C enables a business firm to be in touch with its
customers round the clock.
Reason (R) : As in B2C, there are business firms at one end and its
customers on the other end.

(A) (A) is correct but (R) is wrong
(B) Both (A) and (R) are correct but (R) is not the correct explanation of (A)
(C) Both (A) and (R) are correct but (R) is the correct explanation of (A)
(D) Both (A) and (R) are incorrect

¶hm± Xmo H$WZ {XE JE h¢, {OÝh| A{^H$WZ (A) VWm H$maU (R) go {M{•V {H$¶m J¶m h¡& H$WZm| H$mo
n{‹T>¶o Am¡a {XE JE {dH$ënm| ‘| go Cn¶wº$ {dH$ën H$m M¶Z H$s{OE :
A{^H$WZ (A) : ~r2gr (B2C) ì¶mdgm{¶H$ ’$‘© H$mo amV-{XZ AnZo J«mhH$m| go g§nH©$ ñWm{nV H$aZo
‘| gj‘ ~ZmVm h¡&
H$maU (R) : ~r2gr (B2C) ‘| EH$ N>moa na ì¶mdgm{¶H$ ’$‘© h¡ Am¡a Xÿgao N>moa na BgHo$ J«mhH$&
(A) (A) ghr h¡ bo{H$Z (R) JbV h¡

(B) XmoZm| (A) Am¡a (R) ghr h¢ na§Vw (R), (A) H$s ghr ì¶m»¶m Zht h¡
(C) XmoZm| (A) Am¡a (R) ghr h¢ na§Vw (R), (A) H$s ghr ì¶m»¶m h¡
(D) XmoZm| (A) Am¡a (R) JbV h¢
Which of the following is not a limitation of E-commerce?
(A) Lack of adequate Internet (B) Delivery and payment
infrastructure related issues
(C) Shortened transaction time (D) Absence of cyber laws

{ZåZ{b{IV ‘| go H$m¡Z-gr B©-H$m°‘g© H$s gr‘m Zht h¡?
(A) n¶m©á B§Q>aZoQ> T>m±Mo H$s H$‘r (B) gwnwX©Jr Ed§ ^wJVmZ g§~§Yr g‘ñ¶mE±
(C) boZXoZ Ho$ g‘¶ ‘| H$‘r (D) gmB~a H$mZyZm| H$s AZwnpñW{V

319/TUS/111A 9 [ P.T.O.

12. Short-term and temporary incentives to purchase or induce trials of new
goods refers to
(A) advertising (B) publicity
(C) sales promotion (D) direct marketing 1

ZB© dñVwAm| H$s IarX ¶m narjU ào[aV H$aZo hoVw bKwH$m{bH$ d AñWm¶r àmoËgmhZ H$m g§~§Y h¡
(A) {dkmnZ go (B) àMma go
(C) {dH«$¶ àdV©Z go (D) à˶j {dkmnZ go

13. Contracting out some of its activities to a third party which was earlier
performed by the organization is
(A) BPO (B) E-commerce
(C) outsourcing (D) E-banking 1

g§JR>Z Ûmam nhbo {Zînm{XV H$s OmZo dmbr Hw$N> {H«$¶mAm| H$mo V¥Vr¶ nj H$mo R>oHo$ na {X¶m OmZm h¡
(A) ì¶mdgm{¶H$ à{H«$¶m ~møòmo{VH$aU (BPO) (B) B©-H$m°‘g©
(C) ~møòmo{VH$aU (D) B©-~¢qH$J

Which among the following is not a characteristic of business risk?
(A) Loss is the reward for risk-bearing.
(B) Business risks are due to uncertainties.
(C) Risk is an essential component of every business.
(D) Degree of risk depends mainly upon the nature and size of business.

{ZåZ{b{IV ‘| go H$m¡Z-gr ì¶mdgm{¶H$ Omo{I‘ H$s {deofVm Zht h¡?
(A) Omo{I‘ CR>mZo H$m nm[aVmo{fH$ hm{Z h¡&
(B) ì¶mdgm{¶H$ Omo{I‘m| H$m H$maU A{ZpíMVVm h¡&
(C) Omo{I‘ à˶oH$ ì¶dgm¶ H$m EH$ Amdí¶H$ KQ>H$ h¡&
(D) Omo{I‘ H$s ‘mÌm ‘w»¶ ê$n go ì¶dgm¶ H$s àH¥${V Ed§ AmH$ma na {Z^©a h¡&

319/TUS/111A 10

14. National Small Industries Corporation Ltd. (NSIC) was set up in the year
(A) 1950 (B) 1955
(C) 1951 (D) 1956 1

amï´>r¶ bKw CÚmoJ H$m°nm}aoeZ {b{‘Q>oS> (NSIC) H$s ñWmnZm H$m df© h¡
(A) 1950 (B) 1955
(C) 1951 (D) 1956

15. Which function of management helps in minimizing errors? 1
(A) Planning (B) Organizing
(C) Directing (D) Controlling

à~ÝY H$m H$m¡Z-gm H$m¶© Ìw{Q>¶m| H$mo H$‘ H$aZo ‘| ghm¶H$ h¡?
(A) {Z¶moOZ (B) g§JR>Z
(C) {ZX}eZ (D) {Z¶§ÌU
Authority and responsibility relationships among job positions is defined in
which of the following functions of management?
(A) Planning (B) Organizing
(C) Staffing (D) Directing

{ZåZ{b{IV ‘| go à~ÝY Ho$ {H$g H$m¶© ‘| H$m‘ H$s pñW{V Ho$ AZwgma A{YH$ma Ed§ H$V©ì¶ Ho$ g§~§Y
H$mo n[a^m{fV {H$¶m OmVm h¡?
(A) {Z¶moOZ (B) g§JR>Z
(C) {Z¶w{º$H$aU (D) {ZX}eZ

16. In government company, the share of the Central Government in paid-up
capital must be at least
(A) 30% (B) 49%
(C) 51% (D) 75% 1

EH$ gaH$mar H$ånZr H$s MwH$Vm ny±Or ‘| Ho$ÝÐ gaH$ma H$m ݶyZV‘ ^mJ hmoVm h¡
(A) 30% (B) 49%
(C) 51% (D) 75%

319/TUS/111A 11 [ P.T.O.

17. The ability of a firm to convert an asset to cash is called
(A) liquidity (B) solvency
(C) return (D) marketability 1

’$‘© Ûmam AnZr n[ag§n{Îm¶m| H$mo ZH$X ‘| n[ad{V©V H$aZo H$s j‘Vm H$hbmVr h¡
(A) VabVm (B) emoYZj‘Vm
(C) dmngr (D) {dnʶVm

X Ltd. earned a profit of < 15 crores. Out of this, the company decided to
retain < 10 crores for business expansion and growth, this decision relates to
(A) investment decision (B) financing decision
(C) working capital decision (D) dividend decision

X Ltd. Zo AnZo < 15 H$amo‹S> Ho$ A{O©V bm^ ‘| go < 10 H$amo‹S> ì¶dgm¶ Ho$ {dñVma d d¥{Õ Ho$
{bE à{VYm[aV H$aZo H$m {ZU©¶ {b¶m& ¶h {ZU©¶ g§~§{YV h¡
(A) {Zdoe {ZU©¶ go (B) {dÎmr¶ {ZU©¶ go
(C) H$m¶©erb ny±Or {ZU©¶ go (D) bm^m§e {ZU©¶ go

18. Which of the following is not a feature of the Departmental Store? 1
(A) 24×7 shopping (B) Wide range of products
(C) Large size (D) Located at a central place

{ZåZ{b{IV ‘| go H$m¡Z-gr "{d^mJr¶ ^§S>ma' H$s {deofVm Zht h¡?
(A) 24×7 IarXXmar (B) CËnmXm| H$s {dñV¥V ûm§¥Ibm
(C) ~‹S>m AmH$ma (D) Ho$ÝÐr¶ ñWmZ na pñWV hmoZm

19. The full form of NSE is
(A) National Securities Exchange (B) National Stock Exchange
(C) Nominal Securities Exchange (D) Net Sales Earning 1

EZ0 Eg0 B©0 (NSE) H$m nyU© ê$n ~VmBE&
(A) Z¡eZb {g³¶mo[a{Q>O E³gM|O (B) Z¡eZb ñQ>m°H$ E³gM|O
(C) Zm°{‘Zb {g³¶mo[a{Q>O E³gM|O (D) ZoQ> goëg A{ZªJ

319/TUS/111A 12

20. The ‘King of the Market’ is
(A) producer (B) consumer
(C) retailer (D) wholesaler 1

"~mOma H$m amOm' h¡
(A) CËnmXH$ (B) Cn^moº$m
(C) ’w$Q>H$a {dH«o$Vm (D) WmoH$ {dH«o$Vm
Paid form of non-personal presentation and promotion of goods and services
is called
(A) publicity (B) salesmanship
(C) advertising (D) sales promotion

dñVwAm| Am¡a godmAm| Ho$ àñVwVrH$aU d àdV©Z Ho$ {bE Ad¡¶{º$H$ àñVw{V {OgHo$ {bE ^wJVmZ {H$¶m
J¶m h¡, H$hbmVm h¡
(A) àMma (B) {dH«$¶H$bm
(C) {dkmnZ (D) {dH«$¶ àdV©Z

SECTION—B
IÊS>–~
Note : Question Numbers 21 to 35 given below. Internal choices have been given
wherever necessary :
{ZX}e : ZrMo àíZ g§»¶m 21 go 35 {XE JE h¢& Ohm± ^r Amdí¶H$ h¡, Am§V[aH$ {dH$ën {XE JE h¢ :

21. Fill in the blanks : 1×2=2
(a) _____ refers to the official powers and position required to carry out
the task.
(b) _____ refers to the obligation on the part of the subordinates to whom
responsibility and authority are granted.

[aº$ ñWmZ ^[aE :
(H$) _____ H$m g§~§Y {H$gr H$m¶© H$mo H$aZo Ho$ {bE àXmZ H$s JB© Am{YH$m[aH$ e{º$ Ed§ pñW{V
go h¡&
(I) _____ H$m g§~§Y AYrZñWm| Ho$ Xm{¶Ëd go h¡ {OÝh| H$V©ì¶ Ed§ A{YH$ma àXmZ {H$¶m J¶m h¡&

319/TUS/111A 13 [ P.T.O.

Fill in the blanks : 1×2=2
(a) _____ refers to the process of entrustment of a part of work or
responsibility and authority to subordinates.
(b) _____ refers to systematic efforts to delegate authority at all levels of
management.

[aº$ ñWmZ ^[aE :
(H$) _____ H$m g§~§Y AYrZñWm| H$mo H$m¶© Ho$ EH$ ^mJ ¶m {Oå‘oXmar d A{YH$ma H$mo gm¢nZo H$s à{H«$¶m
go h¡&
(I) _____ H$m g§~§Y à~§Y Ho$ g^r ñVam| na ì¶dpñWV ê$n go A{YH$ma A§VaU Ho$ à¶ËZm| go h¡&

22. Match the type of preference shares given in Column—I with their
respective meaning given in Column—II : 2
Column—I Column—II
(a) Convertible preference (i) Have a right to share the profit after
shares making payment of dividend at a pre-
decided rate to equity shares.
(b) Non-cumulative pre- (ii) Shares which can be converted into
ference shares equity shares after a specified period of
time.
(c) Participating preference (iii) When the amount of preference shares is
shares refundable only at the time of liquidation.
(d) Irredeemable pre- (iv) The preference shares on which the
ference shares dividend is not accumulated if it is not
paid.
(A) (a) (b) (c) (d)
(i) (ii) (iii) (iv)

(B) (a) (b) (c) (d)
(ii) (iv) (i) (iii)

(C) (a) (b) (c) (d)
(iii) (i) (iv) (ii)

(D) (a) (b) (c) (d)
(iv) (iii) (ii) (i)

319/TUS/111A 14

H$m°b‘—I ‘| {XE JE nydm©{YH$mar A§em| Ho$ àH$ma H$m {‘bmZ H$m°b‘—II ‘| {XE JE CZHo$ AW© go
H$s{OE :
H$m°b‘—I H$m°b‘—II
(a) n[adV©Zr¶ nydm©{YH$mar A§e (i) BÝh| g‘Vm A§em| na nyd© {ZYm©[aV Xa go bm^m§e ^wJVmZ
Ho$ ~mX bm^ ‘| ^mJ boZo H$m A{YH$ma hmoVm h¡&
(b) Ag§M¶r nydm©{YH$mar A§e (ii) ¶o do A§e h¢, {OÝh| EH$ {ZpíMV Ad{Y Ho$ ~mX g‘Vm
A§em| ‘| n[ad{V©V {H$¶m Om gH$Vm h¡&
(c) ^mJrXmar nydm©{YH$mar A§e (iii) O~ nydm©{YH$mar A§em| H$s am{e Ho$db H$ånZr Ho$ g‘mnZ
Ho$ g‘¶ hr à{VXo¶ hmoJr&
(d) AemoYZr¶ nydm©{YH$mar A§e (iv) do nydm©{YH$mar A§e, {OZ na ¶{X bm^m§e Zht {X¶m J¶m
h¡, Vmo dh g§{MV Zht hmoVm&
(A) (a) (b) (c) (d)
(i) (ii) (iii) (iv)

(B) (a) (b) (c) (d)
(ii) (iv) (i) (iii)

(C) (a) (b) (c) (d)
(iii) (i) (iv) (ii)

(D) (a) (b) (c) (d)
(iv) (iii) (ii) (i)

23. Fill in the blanks : 1×2=2
(a) The money market instrument which is payable on demand and its
maturity period varies between one day to a fortnight is _____.
(b) A short-term instrument issued by commercial banks and special
financial institutions which are freely transferable from one party to
another is _____.

[aº$ ñWmZ ^[aE :
(H$) ‘wÐm ~mOma H$m àboI, {OgH$m nwZ^w©JVmZ ‘m±J na Xo¶ h¡ Am¡a BgH$s n[an¹$Vm Ad{Y EH$ {XZ
go Xmo gámh VH$ h¡, _____ h¡&
(I) EH$ AënH$m{bH$ àboI, Omo dm{UpÁ¶H$ ~¢H$m| Ûmam Ed§ {d{eï> {dÎmr¶ g§ñWmZm| Ûmam {ZJ©{‘V {H$E
OmVo h¢ Am¡a Omo EH$ nj go Xÿgao nj H$mo ñdV§ÌVmnyd©H$ hñVm§VaUr¶ h¢, _____ h¡&

319/TUS/111A 15 [ P.T.O.

Write True or False of the following statements : 1×2=2

(a) Capital market may be defined as a market dealing in short-term and
medium-term funds.
(b) Financial market may be defined as a transaction mechanism between
investors and the borrowers through which transfer of funds is
facilitated.

{ZåZ{b{IV H$WZ ghr h¢ ¶m JbV, {b{IE :
(H$) ny±Or ~mOma H$mo EH$ Eogo ~mOma Ho$ ê$n ‘| n[a^m{fV {H$¶m Om gH$Vm h¡ Ohm± bKwH$m{bH$ d
‘ܶ‘H$m{bH$ H$mofm| H$m boZ-XoZ hmoVm h¡&
(I) {dÎmr¶ ~mOma H$mo {ZdoeH$ d F$Ur Ho$ ‘ܶ boZXoZ Ho$ Eogo V§Ì Ho$ ê$n ‘| n[a^m{fV {H$¶m Om
gH$Vm h¡ Omo {dÎmr¶ H$mofm| Ho$ hñVm§VaU ‘| gw{dYm àXmZ H$aVm h¡&

24. Give one word for the following statements : 1×2=2
(a) It involves estimating the manpower requirement of an organization.

(b) The process of systematically collecting information relating to all
aspects of a job.

{ZåZ{b{IV H$WZm| Ho$ {bE EH$ eãX Xr{OE :
(H$) Bg‘| g§JR>Z Ho$ {bE ‘mZd e{º$ Amdí¶H$Vm H$m AZw‘mZ bJmZm {Z{hV h¡&
(I) H$m¶©-g§~§Yr g^r nhbwAm| Ho$ {bE ì¶dpñWV ê$n go gyMZm EH${ÌV H$aZo H$s à{H«$¶m&

Give one word for the following statements : 1×2=2
(a) The process of finding and attracting suitable applicants for
employment.
(b) The process of choosing the most suitable person from amongst the
list of interested candidates.

{ZåZ{b{IV H$WZm| Ho$ {bE EH$ eãX Xr{OE :
(H$) amoOJma Ho$ {bE Cn¶wº$ AmdoXH$m| H$mo Ty>±‹T>Zo Ed§ AmH${f©V H$aZo H$s à{H«$¶m&
(I) BÀNw>H$ Aä¶{W©¶m| H$s gyMr ‘| go g~go Cn¶wº$ ì¶{º$ Ho$ MwZmd H$s à{H«$¶m&

319/TUS/111A 16

25. Fill in the blanks : 1×2=2
(a) _____ refers to buying goods from the manufacturers or wholesalers
and selling the same to the final consumers.
(b) _____ refers to buying goods in large quantities from producers or
manufacturers for sale to other traders.

[aº$ ñWmZ ^[aE :
(H$) _____ H$m g§~§Y {Z‘m©VmAm| AWdm WmoH$ {dH«o$VmAm| go dñVwAm|§ H$m H«$¶ H$a CÝh| A§{V‘
Cn^moº$mAm| H$mo {dH«$¶ H$aZo go h¡&
(I) _____ H$m g§~§Y CËnmXH$m| AWdm {Z‘m©VmAm| go ~‹S>r ‘mÌm ‘| dñVwAm| H$m H«$¶ H$a CÝh| Aݶ
{dH«o$VmAm| H$mo ~oMZo go h¡&

26. Give one word for the following : 1×2=2
(a) The campaign launched by the Government of India for connecting
rural areas with high speed Internet connectivity and improve digital
literacy
(b) The programme that aims at utilising the existing Indian talent base,
creating additional employment opportunities and empowering
secondary and tertiary sectors

{ZåZ{b{IV Ho$ {bE EH$ eãX Xr{OE :
(H$) ^maV gaH$ma Ûmam Ama§^ {H$¶m J¶m A{^¶mZ, {OgHo$ AÝVJ©V J«m‘rU joÌm| H$mo VoO J{V H$s
B§Q>aZoQ> H$Zop³Q>{dQ>r d CÞV {S>{OQ>b {ejm go Omo‹S>m Om ahm h¡
(I) dh H$m¶©H«$‘, {OgH$m CÔoí¶ CnbãY ^maVr¶ à{V^m AmYma H$m Cn¶moJ A{V[aº$ amoOJma Adgam|
H$m g¥OZ VWm {ÛVr¶H$ d V¥Vr¶H$ joÌm| H$mo geº$ ~ZmZm h¡

Give one word for the following : 1×2=2
(a) Simplified policies to attract foreign capital and technology to India
(b) Integrating the economy of a country with the world economy

{ZåZ{b{IV Ho$ {bE EH$ eãX Xr{OE :
(H$) {dXoer ny±Or d VH$ZrH$ H$mo ^maV ‘| AmH${f©V H$aZo Ho$ {bE gabrH¥$V Zr{V¶m±
(I) Xoe H$s AW©ì¶dñWm H$mo {díd AW©ì¶dñWm go g‘pÝdV H$aZm

319/TUS/111A 17 [ P.T.O.

27. From the following, identify the major components of working capital : 1×2=2

(a) Supplies, temporary or short-term investments

(b) Customer deposits and deferred revenue, pay roll taxes withhold from
employees

{ZåZ{b{IV ‘| go H$m¶©erb ny±Or Ho$ à‘wI KQ>H$m| H$mo nhMm{ZE :
(H$) Amny{V©, AñWm¶r AWdm bKwH$m{bH$ {Zdoe
(I) J«mhH$ O‘m VWm AmñW{JV AmJ‘, H$‘©Mm[a¶m| Ho$ amoHo$ hþE no-amob Q>¡³g

Identify the following types of leverage : 1×2=2

(a) This refers to the amount of debt in the capital structure of the
business firm.
(b) It is the ratio of fixed cost to variable cost.

brdaoO Ho$ àH$ma H$mo nhMm{ZE :
(H$) BgH$m g§~§Y ì¶mdgm{¶H$ ’$‘© Ho$ ny±Or T>m±Mo ‘| F$U H$s am{e go h¡&
(I) ¶h ñWm¶r bmJV H$m n[adV©Zr¶ bmJV go AZwnmV h¡&

28. From the following, identify import trade, export trade and entrepot
trade : 1×2=2

(a) When the firm of a country sells goods to the firm of another country

(b) When the firm of a country import goods for the purpose of exporting
the same to the firms of some other countries with or without making
any change

{ZåZ{b{IV ‘| go Am¶mV, {Z¶m©V d nwZ…{Z¶m©V ì¶mnma H$mo nhMm{ZE :
(H$) O~ EH$ Xoe H$s ’$‘© Xÿgao Xoe H$s ’$‘© H$mo dñVwE± ~oMVr h¡
(I) O~ EH$ Xoe H$s ’$‘© dñVwAm| H$m Am¶mV CZ‘| n[adV©Z H$aHo$ AWdm n[adV©Z {H$E {~Zm {H$gr
Xÿgao Xoe H$s ’$‘© H$mo {Z¶m©V H$aZo Ho$ CÔoí¶ go H$aVr h¡

319/TUS/111A 18

29. Identify manufacturing/service small enterprises from the following
statements : 1×2=2

(a) The enterprises having investment in plant and machinery excluding
investments in land and building between < 25 lakh and < 5 crores.

(b) The enterprises having investment in plant and machinery excluding
investments in land and building between < 10 lakh and < 2 crores.

{ZåZ{b{IV H$WZm| go {Z‘m©Ur/godm bKw CÚ‘m| H$mo nhMm{ZE :
(H$) Eogo CÚ_m|, {OZ‘| ^y{‘ Ed§ ^dZ Ho$ {Zdoe Ho$ A{V[aº$ ßbm§Q> d ‘erZar ‘| {Zdoe < 25 bmI
go < 5 H$amo‹S> Ho$ ~rM h¡&
(I) Eogo CÚ_m|, {OZHo$ ^y{‘ Ed§ ^dZ ‘| {Zdoe Ho$ A{V[aº$ ßbm§Q> Ed§ ‘erZar ‘| {Zdoe < 10 bmI
go < 2 H$amo‹S> Ho$ ~rM h¡&

30. Give one word for the following statements : 1×2=2

(a) The component of marketing mix that relates to channels of
distribution.

(b) The component of marketing mix which persuades and influences the
consumers.

{ZåZ{b{IV H$WZm| Ho$ {bE EH$ eãX Xr{OE :
(H$) {dnUZ {‘l H$m dh KQ>H$, {OgH$m g§~§Y {dVaU ‘mܶ‘m| go h¡&
(I) {dnUZ {‘l H$m dh KQ>H$, {OgH$m g§~§Y Cn^moº$mAm| H$mo AmídñV d à^m{dV H$aZo go h¡&

Give one word for the following : 1×2=2

(a) Goods meant for personal consumption by the households
(b) Goods meant for use as inputs in production

{ZåZ{b{IV Ho$ {bE EH$ eãX Xr{OE :
(H$) n[adma Ûmam ì¶{º$JV Cn^moJ hoVw Amdí¶H$ gm‘mZ
(I) CËnmXZ ‘| bJZo dmbm {Zdoe Ho$ ê$n ‘| Amdí¶H$ gm‘mZ

319/TUS/111A 19 [ P.T.O.

31. Identify the type of private company being referred to in the following
statements : 1×2=2

(a) A company whose turnover as per its last Profit and Loss Account
does not exceed < 2 crores.

(b) The company having relaxation from preparing cash flow statement,
holding annual general meeting, etc.

{ZåZ{b{IV H$WZm| ‘| ~VmE JE "{ZOr H$ånZr' Ho$ àH$ma H$mo nhMm{ZE :
(H$) EH$ H$ånZr, {OgH$s Hw$b {~H«$s CgHo$ {nN>bo bm^-hm{Z ImVo Ho$ AmYma na < 2 H$amo‹S> go
A{YH$ Zht h¡&
(I) EH$ Eogr H$ånZr, {Ogo amoH$‹S> àdmh {ddaU V¡¶ma H$aZo d dm{f©H$ Am‘ ~¡R>H$ Am¶mo{OV H$aZo
Am{X go Ny>Q> {‘br hþB© h¡&

32. Identify the following and write ‘ES’ for equity share and ‘D’ for debenture :
1×2=2

(a) These holders get assured return irrespective of profit.

(b) It is suitable for those who wants to take risk for higher return.

{ZåZ{b{IV H$mo nhMm{ZE VWm g‘Vm A§e Ho$ {bE ‘ES’ d F$UnÌ Ho$ {bE ‘D’ {b{IE :
(H$) BZ YmaH$m| H$mo gw{ZpíMV dmngr {‘bVr h¡, Mmho bm^ hmo ¶m Zht&
(I) ¶h CZHo$ {bE AZwHy$b h¡, Omo A{YH$ dmngr H$m Omo{I‘ CR>mZm MmhVo h¢&

33. Write the full forms of the following : 1×2=2
(a) NSDC
(b) NSDM

{ZåZ{b{IV Ho$ nyU© ê$n {b{IE :
(H$) EZ0 Eg0 S>r0 gr0
(I) EZ0 Eg0 S>r0 E‘0

319/TUS/111A 20

Write the full forms of the following : 1×2=2

(a) NSDA
(b) SSC

{ZåZ{b{IV Ho$ nyU© ê$n {b{IE :
(H$) EZ0 Eg0 S>r0 E0
(I) Eg0 Eg0 gr0

34. Correct the following sentences : 1×2=2

(a) Zero-stage distribution channel exists where there is an indirect sale
of goods by producer to customers.

(b) In one-stage channel of distribution, there are two middlemen used
namely, wholesaler and retailer.

{ZåZ dm³¶m| H$mo ghr H$s{OE :
(H$) eyݶ-ñVar¶ {dVaU ‘mܶ‘ dhm± h¡, Ohm± CËnmXH$ AnZo Cn^moº$m H$mo Aà˶j ‘mܶ‘ go dñVwAm|
H$m {dH«$¶ H$aVm h¡&
(I) EH$-ñVar¶ {dVaU ‘mܶ‘ ‘| Xmo ‘ܶñW hmoVo h¢, {OZHo$ Zm‘ h¢ WmoH$ {dH«o$Vm Am¡a ’w$Q>H$a {dH«o$Vm&

35. Identify the method of price fixation : 1×2=2

(a) Soham fixes the prices of shirts that he manufactures at 15% higher
than the cost.

(b) Rampal, a fruit vendor, increases the price of apples if there is a heavy
demand for them.

‘yë¶-{ZYm©aU H$s nÕ{V nhMm{ZE :
(H$) gmoh‘ {OZ H$‘rOm| H$m CËnmXZ H$aVm h¡ CZH$m ‘yë¶ bmJV go 15% A{YH$ {ZYm©[aV H$aVm
h¡&
(I) am‘nmb, EH$ ’$b {dH«o$Vm, ‘m±J ‘| ^mar d¥{Õ hmoZo na go~ H$m ‘yë¶ ~‹T>m XoVm h¡&

319/TUS/111A 21 [ P.T.O.

SECTION—C
IÊS>–g

Note : Question Numbers 36 to 51 given below. Internal choices have been given
wherever necessary :
{ZX}e : ZrMo àíZ g§»¶m 36 go 51 {XE JE h¢& Ohm± ^r Amdí¶H$ h¡, Am§V[aH$ {dH$ën {XE JE h¢ :

36. “It is common now to see CD-ROM’s, computerized information kiosks, and
Internet/World Wide Web multimedia pages highlighting the virtues of
products.” Name the components of the business environment highlighted
by this statement.
Also name the two other components of non-economic environment
affecting business. 2
""AmO gr0S>r0-amo‘, H$å߶yQ>arH¥$V gyMZm {H$¶moñH$ Am¡a B§Q>aZoQ>/dëS>© dmBS> do~ ‘ëQ>r‘r{S>¶m na {H$gr
CËnmX Ho$ JwUm| H$mo Xem©Vo hþE noO XoIZm gmYmaU h¡&'' Bg H$WZ ‘| ì¶mdgm{¶H$ dmVmdaU Ho$ {OZ
VÎdm| na àH$me S>mbm J¶m h¡, CZHo$ Zm‘ ~VmBE&
ì¶dgm¶ H$mo à^m{dV H$aZo dmbo Xmo Aݶ AZm{W©H$ VÎdm| Ho$ Zm‘ ^r ~VmBE&

37. State any two benefits of training to employees. 2
H$‘©Mm[a¶m| Ho$ {bE à{ejU Ho$ {H$Ýht Xmo bm^m| H$m C„oI H$s{OE&

Name the process through which the new employees are introduced to the
organization. Why is it significant? State.
Cg à{H«$¶m H$m Zm‘ ~VmBE, {OgHo$ ‘mܶ‘ go ZE H$‘©Mm[a¶m| H$mo g§ñWm go n[a{MV H$adm¶m OmVm
h¡& ¶h ³¶m| ‘hÎdnyU© h¡? C„oI H$s{OE&

38. Differentiate between ‘advertising and sales promotion’ on the basis of—
(a) objectives;
(b) nature. 2

"{dkmnZ' d "{dH«$¶ g§dY©Z' ‘| {ZåZ{b{IV AmYmam| na AÝV^}X H$s{OE :
(H$) CÔoí¶
(I) àH¥${V

319/TUS/111A 22

39. State any four objectives of World Trade Organization. 2
"{díd ì¶mnma g§JR>Z (WTO)' Ho$ {H$Ýht Mma CÔoí¶m| H$m C„oI H$s{OE&

State any four points highlighting the role of World Trade Organization.

{díd ì¶mnma g§JR>Z H$s ^y{‘H$m na àH$me S>mbZo dmbo {H$Ýht Mma {~ÝXþAm| H$m C„oI H$s{OE&

40. Give the meaning of durable and non-durable goods. 2
"{Q>H$mD$' VWm "J¡a-{Q>H$mD$' dñVwAm| H$m AW© Xr{OE&

Give the meaning of tangible and intangible goods.

"‘yV©' VWm "A‘yV©' dñVwAm| H$m AW© Xr{OE&

41. Name the outsourcing services that require expertise of a higher order
knowledge work. Why is this outsourcing done? State. 2
CZ ~møòmo{VH$aU godmAm| Ho$ Zm‘ ~VmBE, {OZHo$ {bE CƒñVar¶ kmZ H$m¶© H$s {deofkVm H$s
Amdí¶H$Vm hmoVr h¡& ¶h ~møòmo{VH$aU ³¶m| {H$¶m OmVm h¡? C„oI H$s{OE&

42. Name the function of management that harmonizes group efforts so as to
achieve the goals of the organization. State any two points of significance
of this function. 3
à~ÝY Ho$ Cg H$m¶© H$m Zm‘ ~VmBE, Omo g‘yh Ho$ à¶mgm| ‘| gm‘§Oñ¶ ñWm{nV H$aVm h¡ Vm{H$ g§JR>Z
Ho$ bú¶m| H$mo àmá {H$¶m Om gHo$& Bg H$m¶© Ho$ ‘hÎd Ho$ {H$Ýht Xmo {~ÝXþAm| H$m C„oI H$s{OE&

43. “It is a form of retailing wherein two parties enter into an agreement in
which one party authorizes others to sell or produce specified goods and
services.”
(a) Identify the form of large-scale retail business.

(b) Identify the two parties involved in the business identified in (a) above.

(c) Give an example of such business. 3

319/TUS/111A 23 [ P.T.O.

""¶h ’w$Q>H$a ì¶mnma H$m EH$ Eogm ê$n h¡, {Og‘| Xmo njm| ‘| hþE g‘Pm¡Vo Ho$ AÝVJ©V EH$ nj, Xygao nj
H$mo {deof dñVwAm| Am¡a godmAm| H$mo ~oMZo AWdm CËnm{XV H$aZo Ho$ {bE A{YH¥$V H$aVm h¡&''
(H$) ~‹S>o n¡‘mZo Ho$ ’w$Q>H$a ì¶mnma Ho$ Bg ê$n H$mo nhMm{ZE&
(I) ^mJ (H$) ‘| nhMmZo JE ì¶dgm¶ ‘| gpå‘{bV Xmo njm| H$mo nhMm{ZE&
(J) Bg àH$ma Ho$ ì¶dgm¶ H$m EH$ CXmhaU Xr{OE&

JG Transport Company is providing the service of sending goods from one
part of the country to another. At the time of booking the goods, a receipt
is issued by JG Transport Company.
(a) Name the receipt which is issued at the time of booking of goods by
the company.
(b) List the information covered in this receipt.

Oo0 Or0 n[adhZ H$ånZr dñVwAm| H$mo Xoe Ho$ EH$ ^mJ go Aݶ ^mJm| ‘| nhþ±MmZo H$s godm àXmZ H$aVr
h¡& ‘mb H$s ~wqH$J Ho$ g‘¶ Oo0 Or0 n[adhZ H$ånZr Ûmam EH$ agrX Omar H$s OmVr h¡&
(H$) H$ånZr Ûmam ‘mb H$s ~wqH$J Ho$ g‘¶ Omar H$s OmZo dmbr agrX H$m Zm‘ ~VmBE&
(I) Bg agrX ‘| Xr OmZo dmbr gyMZmAm| H$s gyMr ~ZmBE&

44. Differentiate between ‘fixed capital’ and ‘working capital’ on the basis
of—

(a) meaning;

(b) tenure;

(c) benefits. 3

"ñWm¶r ny±Or' Ed§ "H$m¶©erb ny±Or' ‘| {ZåZ{b{IV AmYmam| na AÝV^}X H$s{OE :
(H$) AW©
(I) Ad{Y
(J) bm^

319/TUS/111A 24

Explain the following as determinants of working capital :

(a) Nature of business

(b) The manufacturing cycle

(c) Promotional and formative phase

{ZåZ{b{IV H$mo H$m¶©erb ny±Or Ho$ {ZYm©aH$m| Ho$ ê$n ‘| g‘PmBE :
(H$) ì¶dgm¶ H$s àH¥${V
(I) CËnmXZ MH«$
(J) Ama§{^H$ d àdV©Z AdñWm

45. Sukesh is working in a textile industry. He is the Human Resource
Manager and has to recruit 10 salesmen for the company. After
determining the qualification and experience required for various jobs
involved, he is in search of suitable candidates. For this purpose, he
decided to use various sources from outside the organization. Explain any
three such sources. 3
gwHo$e EH$ H$n‹S>m CÚmoJ ‘| H$m‘ H$aVm h¡& dh ‘mZd g§gmYZ à~§YH$ h¡& Cgo H$ånZr Ho$ {bE 10
{dH«$¶H$Vm©Am| H$s ^Vu H$aZr h¡& {d{^Þ H$m¶m] Ho$ {bE Amdí¶H$ {ejU ¶mo½¶Vm d AZw^d Ho$ {ZYm©aU
Ho$ ~mX dh Cn¶wº$ Cå‘rXdmam| H$mo ImoO ahm h¡& Bg CÔoí¶ go CgZo g§JR>Z go ~mha Ho$ {d{^Þ òmoVm|
H$m Cn¶moJ H$aZo H$m {ZU©¶ {b¶m& Eogo {H$Ýht VrZ òmoVm| H$mo g‘PmBE&

Mukesh, the Human Resource Manager of BP Ltd., an electronics
company, has received a number of applications for the post of Production
Manager. From amongst the various applications, he has to choose only
one. Identify the process which Mukesh would use to choose the most
suitable candidate. Explain the first two steps of the process identified.
‘wHo$e, ~r0nr0{b{‘Q>oS> ‘| ‘mZd g§gmYZ à~ÝYH$ h¡& Cgo AnZr Bbo³Q´>m°{Z³g H$ånZr ‘| CËnmXH$ à~ÝYH$
Ho$ nX Ho$ {bE H$B© AmdoXZ àmá hþE h¢& CZ {d{^Þ AmdoXZm| ‘| go Cgo Ho$db EH$ H$mo hr MwZZm h¡&
Cg à{H«$¶m H$mo nhMm{ZE, {OgH$m à¶moJ H$aHo$ ‘wHo$e g~go Cn¶wº$ Cå‘rXdma H$m M¶Z H$aoJm& nhMmZr
JB© à{H«$¶m Ho$ àW‘ Xmo MaUm| H$mo g‘PmBE&

319/TUS/111A 25 [ P.T.O.

46. Suraj has completed diploma in Sales and Marketing from a reputed
institute. He now wants to take up a job as a salesman. Guide him by
stating any three qualities that he must possess to become a good
salesman. 3
gyaO Zo EH$ à{V{ð>V g§ñWmZ go {dH«$¶ Ed§ {dnUZ H$m {S>ßbmo‘m nyam {H$¶m h¡& A~ dh EH$ {dH«$¶H$Vm©
H$s Zm¡H$ar H$aZm MmhVm h¡& EH$ AÀN>o {dH«$¶H$Vm© Ho$ VrZ JwUm| H$m C„oI H$aVo hþE, Omo Cg‘| Adí¶
hmoZo Mm{hE, CgH$m ‘mJ©Xe©Z H$s{OE&

47. State any two formalities to be completed by clearing agent in external
trade. 3
~mø ì¶mnma ‘| {ZH$mgr A{^H$Vm© Ûmam nyar H$s OmZo dmbr {H$Ýht Xmo Am¡nMm[aH$VmAm| H$m C„oI H$s{OE&

Give the meaning of the following documents used in external trade :
(a) Indent
(b) Letter of credit

~mø ì¶mnma ‘| à¶wº$ {ZåZ{b{IV àboIm| H$m AW© Xr{OE :
(H$) BÝS>|Q>
(I) gmI-nÌ

48. Differentiate between ‘Private Limited’ and ‘Public Limited’ company on any
five bases as per the provisions of the Companies Act, 2013. 5
H$ånZr A{Y{Z¶‘, 2013 Ho$ àmdYmZm| Ho$ AZwgma, "{ZOr {b{‘Q>oS>' d "gmd©O{ZH$ {b{‘Q>oS>' H$ånZr
‘| {H$Ýht nm±M AmYmam| na A§Va H$s{OE&

Differentiate between ‘public enterprise’ and ‘private enterprise’ on any five
bases.
"gmd©O{ZH$ CÚ‘' d "{ZOr CÚ‘' ‘| {H$Ýht nm±M AmYmam| na A§Va H$s{OE&

49. Explain the steps in the process of controlling. 5
{Z¶ÝÌU-à{H«$¶m Ho$ MaUm| H$mo g‘PmBE&

319/TUS/111A 26

50. Suresh is a broker in a stock exchange. His son, Rahul, a student of
class XII is now-a-days studying the chapter of ‘stock exchange’ as a part
of his business studies syllabus. He asks various questions regarding the
functions of stock exchange from his father. Before explaining the
functions of stock exchange, Rahul’s father first describes the meaning of
stock exchange as per the Securities Contract (Regulation) Act.
(a) Give the meaning of ‘stock exchange’ as per the Act explained by
Rahul’s father.
(b) Explain any two functions of stock exchange. 5

gwaoe eo¶a ~mOma ‘| EH$ Xbmb h¡& CgH$m nwÌ amhþb, Omo {H$ H$jm XII H$m N>mÌ h¡, AmOH$b AnZo
ì¶dgm¶ Aܶ¶Z nmR>çH«$‘ Ho$ EH$ ^mJ Ho$ ê$n ‘| eo¶a ~mOma H$m nmR> n‹T> ahm h¡& dh AnZo {nVm
go eo¶a ~mOma Ho$ H$m¶m] go gå~pÝYV H$B© àíZ nyN>Vm ahVm h¡& amhþb Ho$ {nVm Zo Cgo eo¶a ~mOma
Ho$ H$m¶© g‘PmZo go nhbo à{V^y{V AZw~§Y ({d{Z¶‘Z) A{Y{Z¶‘ Ho$ AZwgma eo¶a ~mOma H$m AW©
g‘Pm¶m&
(H$) A{Y{Z¶‘ Ho$ AZwgma amhþb Ho$ {nVm Ûmam g‘Pm¶m J¶m eo¶a ~mOma H$m AW© Xr{OE&
(I) eo¶a ~mOma Ho$ {H$Ýht Xmo H$m¶m] H$mo g‘PmBE&
“As part of its efforts to protect investor’s interests, the Securities and
Exchange Board of India (SEBI) has initiated many primary market
reforms like improved disclosure standards in public issue documents,
introduction of prudential norms and simplification of issue procedures,
etc.”
Explain five other primary market reforms initiated by the SEBI except
those discussed above.

""{ZdoeH$m| Ho$ {hVm| H$s ajm Ho$ à¶mgm| Ho$ EH$ ^mJ Ho$ ê$n ‘| ^maVr¶ à{V^y{V Ed§ {d{Z‘¶ ~moS>© (go~r)
Zo àmW{‘H$ ~mOma ‘| gwYma Ho$ ~hþV go H$m¶©H«$‘ Ama§^ {H$E h¢, O¡go gmd©O{ZH$ {ZJ©‘Z àboIm| H$mo
gwYao hþE àH$Q>rH$aU ‘mZH$, {ddoH$nyU© ‘mZX§S>m| H$m àñVwVrH$aU Ed§ {ZJ©‘Z H$m¶©{d{Y H$m gabrH$aU
Am{X&''
D$na {XE JE gwYmam| Ho$ A{V[aº$ go~r (SEBI) Ûmam àmW{‘H$ ~mOma ‘| Ama§^ {H$E JE nm±M Aݶ
gwYmam| H$mo g‘PmBE&
51. Give the meaning of ‘self-employment’. State any four characteristics of
self-employment. 5
"ñdamoOJma' H$m AW© Xr{OE& "ñdamoOJma' H$s {H$Ýht Mma {deofVmAm| H$m C„oI H$s{OE&
HHH

319/TUS/111A 27 [ P.T.O.

OLD
This Question Paper consists of 51 questions.
Bg àíZ-nÌ Ho$ AÝVJ©V 51 àíZ h¢&
BUSINESS STUDIES
ì¶mdgm{¶H$ Aܶ¶Z
(319)
Time : 3 Hours ] [ Maximum Marks : 100
g‘¶ … 3 KÊQ>o ] [ nyUmªH$ … 100

Note : (i) This question paper consists of 51 questions in all.
(ii) All questions are compulsory.
(iii) Marks are given against each question.
(iv) Section–A consists of Question Nos. 1 to 20—Multiple Choice-type
Questions (MCQs) carrying 1 mark each. Select and write the most
appropriate option out of the four options given in each of these
questions. An internal choice has been provided in some of these
questions. You have to attempt only one of the given choices in such
questions.
(v) Section–B consists of Question Nos. 21 to 35—Objective-type Questions
carrying 2 marks each (with 2 sub-parts of 1 mark each). Attempt these
questions as per the instructions given for each of the questions.
(vi) Section–C consists of
(a) Question Nos. 36 to 41—Very Short Answer-type Questions carrying
2 marks each to be answered in the range of 30 to 50 words.
(b) Question Nos. 42 to 47—Short Answer-type Questions carrying
3 marks each to be answered in the range of 50 to 80 words.
(c) Question Nos. 48 to 51—Long Answer-type Questions carrying
5 marks each to be answered in the range of 80 to 120 words.

{ZX}e … (i) Bg àíZ-nÌ ‘| Hw$b 51 àíZ h¢&
(ii) g^r àíZ A{Zdm¶© h¢&
(iii) à˶oH$ àíZ Ho$ A§H$ CgHo$ gm‘Zo {XE JE h¢&
(iv) IÊS>–A ‘| àíZ g§»¶m 1 go 20 VH$ ~hþ{dH$ënr¶ àíZ (MCQs) h¢, {OZ‘| à˶oH$ àíZ
1 A§H$ H$m h¡& à˶oH$ àíZ ‘| {XE JE Mma {dH$ënm| ‘| go g~go Cn¶wº$ {dH$ën H$m M¶Z H$a|
Am¡a {bI|& BZ‘| go Hw$N> àíZm| ‘| Am§V[aH$ {dH$ën {X¶m J¶m h¡& AmnH$mo Eogo àíZm| ‘| {XE JE
{dH$ënm| ‘| go Ho$db EH$ H$m hr CÎma XoZm h¡&

319/TUS/111A 28

(v) IÊS>–~ ‘| àíZ g§»¶m 21 go 35 VH$ dñVw{Zð> àH$ma Ho$ àíZ h¢, {OZ‘| à˶oH$ àíZ 2 A§H$ H$m
h¡ (1 A§H$ Ho$ 2 Cn-^mJm| Ho$ gmW)& à˶oH$ àíZ Ho$ {bE {XE JE {ZX}em| Ho$ AZwgma BZ àíZm|
Ho$ CÎma X|&
(vi) IÊS>–g ‘| em{‘b h¡ :
(a) àíZ g§»¶m 36 go 41, 2 A§H$ Ho$ A{V-bKyÎmar¶ àíZ h¢, {OZHo$ CÎma 30 go 50 eãXm|
‘| XoZo h¢&
(b) àíZ g§»¶m 42 go 47, 3 A§H$ Ho$ bKyÎmar¶ àíZ h¢, {OZHo$ CÎma 50 go 80 eãXm|
‘| XoZo h¢&
(c) àíZ g§»¶m 48 go 51, 5 A§H$ Ho$ XrK©-CÎmar¶ àíZ h¢, {OZHo$ CÎma 80 go 120 eãXm|
‘| XoZo h¢&
(1) Answers of all questions are to be given in the Answer-Book given to you.
g^r àíZm| Ho$ CÎma AmnH$mo Xr JB© CÎma-nwpñVH$m ‘| hr {bI|&
(2) 15 minutes time has been allotted to read this question paper. The question
paper will be distributed at 2:15 p.m. From 2:15 p.m. to 2:30 p.m., the
students will read the question paper only and will not write any answer on
the Answer-Book during this period.
Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {‘ZQ> H$m g‘¶ {X¶m J¶m h¡& àíZ-nÌ H$m {dVaU Xmonha ‘|
2:15 ~Oo {H$¶m OmEJm& Xmonha 2:15 ~Oo go 2:30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo Am¡a
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo&

SECTION—A
IÊS>–A

Note : Question Numbers 1 to 20 are MCQs of 1 mark each. Internal choices
have been given wherever necessary :

{ZX}e : àíZ g§»¶m 1 go 20 ~hþ{dH$ënr¶ àíZ h¢& à˶oH$ àíZ 1 A§H$ H$m h¡& Ohm± Amdí¶H$ h¡, Am§V[aH$
{dH$ën {XE JE h¢ :

1. Which of the following is the last stage in the on-line transaction process? 1
(A) Payment (B) Order
(C) After sale service (D) Search

Am°Z-bmBZ boZXoZ à{H«$¶m ‘| {ZåZ{b{IV ‘| gr H$m¡Z-gr ApÝV‘ AdñWm h¡?
(A) ^wJVmZ (B) AmXoe
(C) {dH«$¶ níMmV² godm (D) ImoO

319/TUS/111A 29 [ P.T.O.

2. Which of the following is the part of legal environment of business? 1
(A) Economic policies (B) Provisions of the Constitution
(C) Judicial decisions (D) Both (B) and (C)

{ZåZ{b{IV ‘| go H$m¡Z-gm ì¶dgm¶ Ho$ {d{YH$ n¶m©daU H$m ^mJ h¡?
(A) Am{W©H$ Zr{V¶m± (B) g§{dYmZ Ho$ àmdYmZ
(C) ݶm{¶H$ {ZU©¶ (D) XmoZm| (B) VWm (C)
Which of the following is not a part of non-economic environment of
business?
(A) Social environment (B) Political environment
(C) Legal environment (D) Economic system

{ZåZ{b{IV ‘| go H$m¡Z-gm ì¶dgm¶ Ho$ J¡a-Am{W©H$ n¶m©daU H$m ^mJ Zht h¡?
(A) gm‘m{OH$ n¶m©daU (B) amOZr{VH$ n¶m©daU
(C) {d{YH$ n¶m©daU (D) Am{W©H$ àUmbr

3. X Ltd. holds 60% share capital of Y Ltd. X Ltd. is a
(A) holding company (B) subsidiary company
(C) government company (D) Both (B) and (C) 1

E³g {b{‘Q>oS>, dmB© {b{‘Q>oS> Ho$ 60% A§e ny±Or H$m YmaH$ h¡& E³g {b{‘Q>oS> h¡, EH$
(A) {Z¶§ÌH$ H$ånZr (B) ghm¶H$ H$ånZr
(C) gaH$mar H$ånZr (D) XmoZm| (B) VWm (C)

4. The full form of PPP is
(A) Public-Public Partnership (B) Private-Private Partnership
(C) Private-Public Partnership (D) Public-Private Partnership 1

nr0 nr0 nr0 H$m nyU© ê$n h¡
(A) npãbH$-npãbH$ nmQ>©Za{en (B) àmBdoQ>-àmBdoQ> nmQ>©Za{en
(C) àmBdoQ>-npãbH$ nmQ>©Za{en (D) npãbH$-àmBdoQ> nmQ>©Za{en

319/TUS/111A 30

Which of the following is not an example of a departmental undertaking?
(A) Railways (B) All India Radio
(C) Food Corporation of India (D) Doordarshan

{ZåZ{b{IV ‘| go H$m¡Z-gm {d^mJr¶ CnH«$‘ H$m CXmhaU Zht h¡?
(A) aobdo (B) Am°b B§{S>¶m ao{S>¶mo
(C) ^maVr¶ ImÚ {ZJ‘ (D) XÿaXe©Z

5. To arrange disbursement of unemployment allowance to specific categories
of jobseekers is the function of which of the following? 1
(A) Placement agencies (B) Friends and relatives
(C) Employment exchanges (D) Both (A) and (B)

Zm¡H$ar Ho$ BÀNw>H$ Hw$N> {deof dJ© Ho$ bmoJm| H$mo ~oamoOJmar ^Îmo Ho$ {dVaU H$s ì¶dñWm H$aZm, {ZåZ{b{IV
‘| go {H$gH$m H$m¶© h¡?
(A) Zm¡H$ar {XbmZo dmbr EOoÝgr (B) {‘Ì Ed§ gJo-g§~§Yr
(C) amoOJma H$m¶m©b¶ (D) XmoZm| (A) VWm (B)

6. Sometimes informations about job vacancies are also telecasted
through
(A) employment news (B) leaflets
(C) television (D) Internet 1

H$^r-H$^r amoOJma Ho$ {df¶ ‘| gyMZmAm| H$m àgmaU _____ Ho$ ‘mܶ‘ go ^r {H$¶m OmVm h¡&
(A) amoOJma g‘mMma (B) nM}
(C) Q>obr{dOZ (D) BÝQ>aZoQ>
Which of the following undertakes career counselling and vocational
guidance with a view to effectively guiding the jobseekers?
(A) Employment exchange (B) Placement agencies
(C) Employment news (D) Mobile phone

319/TUS/111A 31 [ P.T.O.

{ZåZ{b{IV ‘| go H$m¡Z-gm Or{dH$m Ho$ {bE gbmh Am¡a Zm¡H$ar H$s Vbme H$aZo dmbm| H$mo à^mdnyU©
‘mJ©Xe©Z XoVm h¡?
(A) amoOJma H$m¶m©b¶ (B) {Z¶w{º$H$aU EOoÝgr
(C) amoOJma g‘mMma (D) ‘mo~mBb ’$moZ

7. Management consultants specialize in the placement of executives at the
(A) top-level (B) middle-level
(C) lower-level (D) both top-level and middle-
level 1

à~§Y nam‘e©XmVm à~§Y Ho$ _____ H$m¶©H$mar A{YH$m[a¶m| H$s {Z¶w{º$ Ho$ {deofk hmoVo h¢&
(A) Cƒ-ñVar¶ (B) ‘ܶ-ñVar¶
(C) {ZåZ-ñVar¶ (D) XmoZm| Cƒ-ñVar¶ VWm ‘ܶ-ñVar¶

8. When applying for a job, the biodata should be accompanied with an
appropriate _____ letter. 1
(A) opening (B) closing
(C) covering (D) Both (A) and (B)

O~ {H$gr nX Ho$ {bE AmdoXZ {H$¶m OmVm h¡, Vmo OrdZ-d¥Îmm§V Ho$ gmW Amdí¶H$ _____ nÌ g§b¾
{H$¶m OmVm h¡&
(A) Amapå^H$ (B) ApÝV‘
(C) H$da (D) XmoZm| (A) VWm (B)

What will you do if during an interview for employment insulting or
irrelevant questions are asked?
(A) Get angry (B) Lose your control
(C) Get angry but do not lose (D) Do not get angry and lose
control control

¶{X amoOJma Ho$ {bE gmjmV²H$ma Ho$ g‘¶ An‘mZOZH$ AWdm Aàmg§{JH$ àíZ nyN>o OmVo h¢, Vmo Amn
³¶m H$ao§Jo?
(A) Jwñgm H$a|Jo (B) AnZm {Z¶ÝÌU Imo¶o§Jo
(C) Jwñgm H$a|Jo naÝVw {Z¶ÝÌU Zht Imo¶|Jo (D) Jwñgm Zht H$a|Jo VWm {Z¶ÝÌU Zht
Imo¶|Jo

319/TUS/111A 32

9. A plan laying down the what, how, who and when of accomplishing a
specific job is called
(A) programme (B) policy
(C) budget (D) procedure 1

dh ¶moOZm, Omo {H$gr {d{eï> H$m¶© H$mo nyam H$aZo Ho$ ³¶m, H¡$go, H$m¡Z VWm H$~ H$m {ZYm©aU H$aVr
h¡, H$hbmVr h¡
(A) àmoJ«m‘ (B) Zr{V
(C) ~OQ> (D) H$m¶©{d{Y

The plan that determines how the different activities of the procedure are
completed is called
(A) programme (B) policy
(C) rule (D) method

dh ¶moOZm, Omo H$m¶©{d{Y H$mo nyam H$aZo H$s {d{^Þ J{V{d{Y¶m| H$m {ZYm©aU H$aVr h¡, H$hbmVr h¡
(A) àmoJ«m‘ (B) Zr{V
(C) {Z¶‘ (D) {d{Y

10. _____ refers to the officially established pattern of relationships among
departments, divisions and individuals to achieve the well-defined goals
and a consciously designed structure of roles. 1
(A) Planning (B) Organizing
(C) Formal organization (D) Informal organization

_____ H$m g§~§Y {d{^Þ {d^mJm|, Cn{d^mJm|, H$‘©Mm[a¶mo§ Am{X Ho$ ~rM Am¡nMm[aH$ ê$n go ñWm{nV
g§~§Ym| go h¡ {OgHo$ Ûmam ñnï> ê$n go n[a^m{fV bú¶ H$mo nyam {H$¶m Om gHo$ VWm Bg‘| {ddoH$nyU©
ê$n go {S>OmBZ H$s JB© ^y{‘H$mE± hmoVr h¢&
(A) {Z¶moOZ (B) g§JR>Z
(C) Am¡nMm[aH$ g§JR>Z (D) AZm¡nMm[aH$ g§JR>Z

The systematic effort to grant authority at all levels of management and in
all departments is called
(A) delegation (B) decentralization
(C) centralization (D) communication

319/TUS/111A 33 [ P.T.O.

H«$‘~Õ à¶ËZm| go à~§Y Ho$ g^r ñVam| na Am¡a g‘ñV {d^mJmo§ ‘| A{YH$ma àXmZ H$aZm H$hbmVm h¡
(A) A§VaU (B) {dH|$ÐrH$aU
(C) H|$ÐrH$aU (D) g§àofU

11. _____ guides and helps the subordinates to complete the given task
properly and as per given schedule. 1
(A) Planning (B) Organizing
(C) Staffing (D) Directing

_____ AYrZñWm| H$mo {XE JE H$m¶m] H$mo H$m¶©H«$‘ Ho$ AZwgma AÀN>r Vah go nyam H$aZo Ho$ {bE nWàXe©Z
H$aVm h¡&
(A) {Z¶moOZ (B) g§JR>Z
(C) {Z¶w{º$H$aU (D) {ZXoeZ
_____ ensures that work is done according to the orders and instructions.
(A) Planning (B) Supervision
(C) Leadership (D) Communication

_____ gw{ZpíMV H$aVm h¡ {H$ H$m¶© AmXoemo§ VWm {ZX}emo§ Ho$ AZwgma {H$¶m Om ahm h¡&
(A) {Z¶moOZ (B) n¶©dojU
(C) ZoV¥Ëd (D) g§àofU

12. Which of the following is a factor not affecting dividend decision? 1
(A) Market conditions (B) Liquidity requirement
(C) Financial needs of the company (D) Tax policy

{ZåZ{b{IV ‘| go H$m¡Z-gm bm^m§e {ZU©¶ H$mo à^m{dV H$aZo dmbm EH$ H$maH$ Zht h¡?
(A) ~mOma H$s pñW{V (B) VabVm Amdí¶H$Vm
(C) H$ånZr H$s {dÎmr¶ Amdí¶H$Vm (D) H$a Zr{V

13. The most judicious capital structure of a company is called _____ capital
structure. 1
(A) best (B) optimum
(C) desirable (D) Both (A) and (C)

319/TUS/111A 34

H$ånZr H$s g~go C{MV ny±Or g§aMZm H$mo _____ ny±Or g§aMZm H$hVo h¢&
(A) gdm}Îm‘ (B) AZwHy$bV‘
(C) dm§{N>V (D) XmoZm| (A) VWm (C)

14. Need for shelter is which class of need? 1
(A) Physiological needs (B) Social needs
(C) Ego needs (D) Safety needs

Ka H$s Amdí¶H$Vm {H$g àH$ma H$s Amdí¶H$Vm h¡?
(A) {H«$¶mË‘H$ Amdí¶H$Vm (B) gm‘m{OH$ Amdí¶H$Vm
(C) Ah‘² Amdí¶H$Vm (D) gwajm Amdí¶H$Vm

Rigidity of rules many results into which type of barrier of communication?
(A) Semantic barriers (B) Psychological barriers
(C) Organizational barriers (D) Personal barriers

{Z¶‘m| H$s H$R>moaVm H$m n[aUm‘ {H$g àH$ma H$s g§àofU ~mYm ~Z gH$Vm h¡?
(A) ^mfmJV ~mYm (B) ‘Zmod¡km{ZH$ ~mYm
(C) g§JR>ZmË‘H$ ~mYm (D) ì¶{º$JV ~mYm

15. Which of the following focuses on the traditional concept of marketing? 1
(A) Product (B) Selling
(C) Profits through maximization of (D) Consumers’ needs
sales

{ZåZ{b{IV ‘| go H$m¡Z-gm {dnUZ H$s nma§n[aH$ AdYmaUm na ~b XoVm h¡?
(A) CËnmX (B) {dH«$¶
(C) {dH«$¶ Ho$ ‘mܶ‘ go A{YH$V‘ bm^ (D) Cn^moº$mAm| H$s Amdí¶H$VmE±

319/TUS/111A 35 [ P.T.O.

One who actually uses the product or service is called
(A) buyer (B) customer
(C) marketeer (D) consumer

dh, Omo dmñVd ‘| CËnmX ¶m godm H$m Cn^moJ H$aVm h¡, H$hbmVm h¡
(A) H«o$Vm (B) J«mhH$
(C) {dnUZH$Vm© (D) Cn^moº$m

16. Collection and analysis of facts relevant to various aspects of marketing is
called
(A) product planning and (B) standardization and grading
development
(C) market research (D) branding 1

{dnUZ Ho$ {d{^Þ nhbwAm| Ho$ {df¶ go Ow‹S>o V϶m| H$m g§J«hU Am¡a {díbofU H$hbmVm h¡
(A) CËnmX ¶moOZm Am¡a {dH$mg (B) ‘mZH$sH$aU Am¡a loUrH$aU
(C) {dnUZ emoY (D) ~«¡pÝS>¨J
The act of designing and producing appropriate container or cover for the
product is called
(A) packaging (B) labelling
(C) branding (D) Both (A) and (C)

CËnmX Ho$ {bE Cn¶wº$ H$ÝQ>oZa AWdm AmdaU H$s {S>OmBqZJ Am¡a àmoS²>¶wqgJ H$m H$m¶© H$hbmVm h¡
(A) n¡Ho$qOJ (B) bo~qbJ
(C) ~«¡pÝS>¨J (D) XmoZm| (A) VWm (C)

17. Distributing free gifts of a product is an example of which element of
promotion mix? 1
(A) Advertising (B) Publicity
(C) Personal selling (D) Sales promotion

319/TUS/111A 36

{H$gr CËnmX H$m ‘wâV g¢nb ~m±Q>Zm àdV©Z {‘l Ho$ {H$g VÎd H$m CXmhaU h¡?
(A) {dkmnZ (B) àMma
(C) ì¶{º$JV {dH«$¶ (D) {dH«$¶ g§dY©Z

18. Physical movement of goods from one place to another is called
(A) distribution (B) transportation
(C) buying (D) Both (A) and (C) 1

dñVwAm| H$mo ^m¡{VH$ ê$n go EH$ ñWmZ go Xygao ñWmZ nhw±MmZm H$hbmVm h¡
(A) {dVaU (B) n[adhZ
(C) H«$¶ (D) XmoZm| (A) VWm (C)

19. The sale of tea by an Indian company to a firm of another country will be
called as
(A) import (B) export
(C) entrepot (D) Both (A) and (B) 1

EH$ ^maVr¶ H$ånZr Ûmam {H$gr Aݶ Xoe Ho$ ’$‘© H$mo Mm¶ ~oMZm H$hbmEJm
(A) Am¶mV (B) {Z¶m©V
(C) nwZ…{Z¶m©V (D) XmoZm| (A) VWm (B)

20. _____ help importer and exporter in sending and receiving the order or
goods along with other instructions. 1
(A) Indent Houses (B) Export Houses
(C) Import Houses (D) Shipping Company

_____ Am¶mVH$ Ed§ {Z¶m©VH$ H$mo Aݶ {ZX}emo§ g{hV ‘mb ^oOZo Ed§ àmá H$aZo ‘| ghm¶Vm H$aVo h¢&

(A) BÝS>oÝQ> hmCg (B) {Z¶m©V J¥h
(C) Am¶mV J¥h (D) OhmOr H§$nZr

319/TUS/111A 37 [ P.T.O.

SECTION—B
IÊS>–~
Note : Question Numbers 21 to 35 given below. Internal choices have been given
wherever necessary :
{ZX}e : ZrMo àíZ g§»¶m 21 go 35 {XE JE h¢& Amdí¶H$VmZwgma Am§V[aH$ {dH$ën {XE JE h¢ :
21. Fill in the blanks : 1×2=2
(a) _____ means external forces, factors and institutions that are beyond
the control of the business and they affect the functioning of a
business enterprise.
(b) _____ refers to the size, density, distribution and growth rate of
population.
[aº$ ñWmZ ^[aE :
(H$) _____ H$m AW© CZ ~mø e{º$¶m|, VÎdm| Ed§ g§ñWmAm| go h¡ Omo ì¶dgm¶ Ho$ {Z¶ÝÌU go ~mha
h¡§ Am¡a ì¶mdgm{¶H$ CÚ‘ H$s H$m¶©àUmbr H$mo à^m{dV H$aVr h§¡&
(I) _____ H$m A{^àm¶ OZg§»¶m Ho$ AmH$ma, KZËd, {dVaU Ed§ ~‹T>moVar H$s Xa go h¡&

Write the full forms of the following : 1×2=2
(a) MNC
(b) C2C
{ZåZ{b{IV H$m nyU© ê$n Xr{OE :
(H$) E‘0 EZ0 gr0
(I) gr0 2 gr0
22. Fill in the blanks : 1×2=2
(a) _____ means partnership between public sector and private sector in
financing, designing and developing infrastructural facilities.
(b) A company created by a Special Act of the Parliament or State
Legislature is called _____ company.
[aº$ ñWmZ ^[aE :
(H$) _____ H$m AW© h¡ {dÎmr¶Z, {S>OmBZ H$aZo Ed§ AmYma^yV T>m±Mm H$s gw{dYmAm| ‘| gmd©O{ZH$ joÌ
Ed§ {ZOr joÌ Ho$ ~rM gmPoXmar&
(I) g§gX AWdm amÁ¶ {dYm{¶H$m Ho$ {deof A{Y{Z¶‘ Ûmam J{R>V H$ånZr _____ H$ånZr H$hbmVr
h¡&

319/TUS/111A 38

Write the full forms of the following : 1×2=2
(a) SEBI
(b) BHEL

{ZåZ{b{IV H$m nyU© ê$n Xr{OE :
(H$) Eg0 B©0 ~r0 AmB0
(I) ~r0 EM0 B©0 Eb0
23. Fill in the blanks : 1×2=2
(a) The primary objective of _____ is settlement of jobseekers either
through regular jobs or through self-employment.
(b) The placement agencies basically help in informing the availability of
jobs in _____ sectors.

[aº$ ñWmZ ^[aE :
(H$) _____ H$m ‘yb CÔoí¶ {Z¶{‘V nX AWdm ñd-amoOJma Ho$ ‘mܶ‘ go amoOJma H$s Vbme ‘| bJo
bmoJm| H$mo amoOJma {XbmZm h¡&
(I) ßbog‘|Q> EOoÝgr H$m ‘yb H$m¶© _____ joÌm| ‘| Zm¡H$[a¶m| H$s CnbãYVm Ho$ g§~§Y ‘| gy{MV H$aZm
hmoVm h¡&
24. Fill in the blanks : 1×2=2
(a) _____ are the most common print media for advertisement of job
vacancies.
(b) _____ test is conducted to test the subject knowledge or general
aptitude of the candidates.

[aº$ ñWmZ ^[aE :
(H$) _____ [aº$ nXm| H$mo {dkm{nV H$aZo Ho$ {bE gd©gmYmaU qàQ> ‘r{S>¶m h¢&
(I) _____ narjm {df¶ Ho$ kmZ H$s narjm AWdm à˶m{e¶m| H$s gm‘mݶ A{^é{M¶m| H$s narjm
H$aZo Ho$ {bE br OmVr h¡&
25. Fill in the blanks : 1×2=2
(a) _____ reduces uncertainty, risk and confusion in operation.
(b) Planning may create a _____ of security among the employees of an
organization in the sense that since the activities will take place as per
plan therefore, there is no need to worry.

319/TUS/111A 39 [ P.T.O.

[aº$ ñWmZ ^[aE :
(H$) _____ {H«$¶mH$bmnm| ‘| A{ZpíMVVmE±, Omo{I‘ Am¡a ^«m‘H$ pñW{V¶m± H$‘ H$aVr h¢&
(I) EH$ g§JR>Z Ho$ H$‘©Mm[a¶m| ‘| {Z¶moOZ gwajm H$m _____ CËnÞ H$a XoVm h¡& H$‘©Mmar gmoMVo h¢
{H$ H$m¶© ¶{X ¶moOZm Ho$ AZwgma hmo ahm h¡, Vmo CÝh| {MÝVm H$aZo H$s Amdí¶H$Vm Zht h¡&

State whether the following statements are related to formal or informal
organizations : 1×2=2
(a) It is not created by top management.
(b) It is permanent and stable.

C„oI H$s{OE {H$ {ZåZ{b{IV H$WZ Am¡nMm[aH$ AWdm AZm¡nMm[aH$ g§JR>Z go g§~§{YV h¢ :
(H$) BgH$m g¥OZ Cƒ à~§Y Ûmam Zht hmoVm h¡&
(I) ¶h ñWm¶r VWm pñWa h¡&

26. Fill in the blanks : 1×2=2
(a) _____ are the end results towards which all the activities are directed.
(b) _____ is a general statement that guides decision making.

[aº$ ñWmZ ^[aE :
(H$) _____ ApÝV‘ n[aUm‘ hmoVo h¢ {OZHo$ {bE g^r J{V{d{Y¶m| H$mo {ZX}{eV {H$¶m OmVm h¡&
(I) _____ EH$ gm‘mݶ H$WZ h¡ Omo {ZU©¶ boZo H$mo {ZX}{eV H$aVr h¡&

Answer the following : 1×2=2
(a) State the first step in the process of organizing.
(b) In which type of organization managers have formal authority?

{ZåZ{b{IV H$m CÎma Xr{OE :
(H$) g§JR>Z à{H«$¶m Ho$ àW‘ MaU H$m C„oI H$s{OE&
(I) {H$g àH$ma Ho$ g§JR>Z ‘| à~§YH$m| Ho$ nmg Am¡nMm[aH$ A{YH$ma hmoVo h¢?

319/TUS/111A 40

27. Fill in the blanks : 1×2=2
(a) _____ is the systematic effort to delegate authority at all levels of the
management and in all departments.
(b) _____ is done to speed up the work and is essential in every
organization.

[aº$ ñWmZ ^[aE :
(H$) _____ H$m AW© CZ H«$‘~Õ à¶ËZm| go h¡ {OZHo$ Ûmam à~ÝY Ho$ g^r ñVam| Am¡a g‘ñV {d^mJm|
‘| A{YH$ma A§VaU hmoVm h¡&
(I) _____ go H$m‘ H$s J{V ~‹T> OmVr h¡ Am¡a ¶h ha g§JR>Z ‘| Amdí¶H$ h¡&

State whether the following statements are a feature or importance of
planning function of management : 1×2=2
(a) Planning is always futuristic.
(b) Planning is a continuous process.

C„oI H$s{OE {H$ {ZåZ{b{IV H$WZ à~ÝY Ho$ {Z¶moOZ H$m¶© H$s {deofVm AWdm ‘hÎd h¢ :
(H$) {Z¶moOZ ^{dî¶dmXr hmoVm h¡&
(I) {Z¶moOZ EH$ gVV à{H«$¶m h¡&

28. State whether the following statements about National Stock Exchange of
India are true : 1×2=2
(a) One of the objectives of NSEI is to meet International Standards.

(b) NSEI was recognized in 1975.

C„oI H$s{OE {H$ {ZåZ{b{IV H$WZ ^maV Ho$ amï´>r¶ ñQ>m°H$ E³gM|O Ho$ g§X^© ‘| ghr h¢ :
(H$) ^maV Ho$ amï´>r¶ ñQ>m°H$ E³gM|O H$m EH$ CÔoí¶ A§Vam©ï´>r¶ ‘mZH$m| H$mo nyam H$aZm h¡&
(I) ^maV Ho$ amï´>r¶ ñQ>m°H$ E³gM|O H$mo 1975 ‘| ‘mݶVm àmá hþB© Wr&

State whether the following statements are True or False : 1×2=2
(a) SEBI regulates the securities market.
(b) Statutory recognition was granted to SEBI in 1975.

319/TUS/111A 41 [ P.T.O.

C„oI H$s{OE {H$ {ZåZ{b{IV H$WZ ghr h¢ AWdm JbV :
(H$) go~r à{V^y{V ~mOma H$mo {Z¶pÝÌV H$aVm h¡&
(I) go~r H$mo df© 1975 ‘| gm§{d{YH$ ‘mݶVm àXmZ H$s JB©&

29. Fill in the blanks : 1×2=2

(a) _____ that is connecting physical certificates into electronic form.

(b) Services provided by depository are termed as _____.

[aº$ ñWmZ ^[aE :
(H$) _____ AWm©V² ^m¡{VH$ à‘mUnÌm| H$mo Bbo³Q´>m°{ZH$ ê$n ‘| n[ad{V©V H$aZm&
(I) {ZjonmJma Ûmam àXmZ H$s JB© godmE± _____ H$hbmVr h¢&

Give the full forms of the following in respect of working of depository
system : 1×2=2
(a) DRF
(b) DP

{ZjonmJma àUmbr H$m¶© Ho$ g§~§Y ‘| {ZåZ{b{IV H$m nyU© ê$n Xr{OE :
(H$) S>r0 Ama0 E’$0
(I) S>r0 nr0

30. Fill in the blanks : 1×2=2
(a) _____ is mainly used by the banks to meet their temporary
requirements of cash.
(b) _____ is the market for short-term funds.

[aº$ ñWmZ ^[aE :
(H$) _____ ~¢H$m| Ûmam ‘w»¶ ê$n go CZH$s amoH$‹S> H$s AñWm¶r Amdí¶H$VmAm| H$mo nyam H$aZo Ho$ {bE
Cn¶moJ H$s OmVr h¡&
(I) _____ AënH$mbrZ H$mofm| H$m ~mOma h¡&

319/TUS/111A 42

Classify the following into various types of money market instruments : 1×2=2
(a) It is a popular instrument for financing working capital requirements
of the company.
(b) These are short-term instruments issued by commercial banks or
special financial institutions which are freely transferable from one
party to another.

{ZåZ{b{IV H$m {d{^Þ àH$ma Ho$ ‘wÐm ~mOma ànÌm| ‘| dJuH$aU H$s{OE :
(H$) ¶h H$ånZr H$s H$m¶©erb ny±Or H$s Amdí¶H$Vm Ho$ {dÎmr¶Z H$m bmoH${චànÌ h¡&
(I) ¶o AënH$mbrZ ànÌ h¢ {OÝh| dm{UpÁ¶H$ ~¢H$ VWm {d{eï> {dÎmr¶Z g§ñWmZ Omar H$aVo h¢, BÝh|
EH$ nj go Xygao nj H$mo ñdV§Ì ê$n go hñVm§V[aV {H$¶m Om gH$Vm h¡&

31. Give one word for the following statements : 1×2=2

(a) Giving an attractive name, symbol or identity mark to the product.

(b) He organises various marketing activities such as market research,
product planning, pricing, distribution, etc.

{ZåZ{b{IV H$WZm| H$m EH$ eãX ‘| CÎma Xr{OE :
(H$) CËnmX H$mo EH$ AmH$f©H$ Zm‘, {M• AWdm nhMmZ ‘mH©$ XoZm _____ H$hbmVm h¡&
(I) dh {d{^Þ {dnUZ J{V{d{Y¶m| O¡go ~mOma emoY, CËnmX {Z¶moOZ, ‘yë¶-{ZYm©aU, {dVaU Am{X
H$m Am¶moOZ H$aVm h¡&

32. Fill in the blanks : 1×2=2

(a) Tube of ointment is _____ level of packaging.

(b) _____ are essentially intangible activities which provide want or need
satisfaction.

[aº$ ñWmZ ^[aE :
(H$) ‘ah‘ H$s Q²>¶w~ n¡Ho$qOJ H$m _____ ñVa h¡&
(I) _____ Amdí¶H$ ê$n go A‘yV© J{V{d{Y¶m± hmoVr h¢, Omo Amdí¶H$Vm g§Vw{ï> àXmZ H$aVr h¢&

319/TUS/111A 43 [ P.T.O.

33. Fill in the blanks : 1×2=2

(a) External trade is also known as _____.

(b) _____ is an order placed for import of goods.

[aº$ ñWmZ ^[aE :
(H$) ~mø ì¶mnma H$mo _____ ^r H$hm OmVm h¡&
(I) _____ ‘mb Ho$ Am¶mV Ho$ {bE {X¶m J¶m AmXoe h¡&

34. Fill in the blanks : 1×2=2

(a) _____ trade of a country includes services received from other
countries or services rendered to other countries.

(b) _____ can get immediate payment on the strength of this letter which
is issued by the importer’s bank in favour of the exporter.

[aº$ ñWmZ ^[aE :
(H$) _____ ì¶mnma ‘| Xygao Xoem| go godmAm| H$mo àmá H$aZm ¶m {’$a Xygao Xoem| H$mo godmE± àXmZ H$aZm
gpå‘{bV h¡&
(I) _____ Am¶mVH$ Ho$ ~¢H$ Ûmam {Z¶m©VH$ Ho$ nj ‘| Omar {H$¶m OmZo dmbm ànÌ h¡ {OgHo$ Ûmam
{Z¶m©VH$ VwaÝV ^wJVmZ àmá H$a gH$Vm h¡&

35. Analyze and give answer : 1×2=2

(a) How does distance create difficulty in external trade?

(b) An importer of goods may have to take many steps in the process of
import. List the first two steps of this process.

{díbofU H$s{OE VWm CÎma Xr{OE :
(H$) ~mø ì¶mnma ‘| Xÿar H¡$go ~mYm CËnÞ H$aVr h¡?
(I) Am¶mV à{H«$¶m ‘| dñVwAm| Ho$ Am¶mVH$ H$mo {d{^Þ H$X‘ CR>mZo hmoVo h¢& Bg à{H«$¶m Ho$ àW‘
Xmo MaUm| H$s gyMr Xr{OE&

319/TUS/111A 44

SECTION—C
IÊS>–g
Note : Question Numbers 36 to 51 given below. Internal choices have been given
wherever necessary :
{ZX}e : ZrMo àíZ g§»¶m 36 go 51 {XE JE h¢& Amdí¶H$VmZwgma Am§V[aH$ {dH$ën {XE JE h¢ :

36. Why is ‘Password’ necessary in case of on-line shopping? 2
Am°Z-bmBZ H«$¶ Ho$ g§X^© ‘| "nmgdS>©' ³¶m| Amdí¶H$ h¡?

37. Give the meaning of ATM. 2
"E0 Q>r0 E‘0' H$m AW© Xr{OE&

What is meant by a ‘debit card’?

"S>o{~Q> H$mS>©' H$m ³¶m AW© h¡?

38. What is meant by ‘public enterprise’? 2
"gmd©O{ZH$ CÚ‘' H$m ³¶m AW© h¡?

39. Identify the following ‘Departmental Undertakings’ and ‘Government
Companies’ : 2
(a) Hindustan Shipyard Ltd.

(b) Post and Telegraph

(c) Railways

(d) Steel Authority of India Ltd.

{ZåZ{b{IV H$s nhMmZ "{d^mJr¶ CnH«$‘' Am¡a "gaH$mar H$ånZr' Ho$ ê$n ‘| H$s{OE :
(H$) {hÝXþñVmZ {en¶mS>© {b{‘Q>oS>
(I) S>mH$ Ed§ Vma
(J) aobdo
(K) ^maVr¶ BñnmV àm{YH$aU {b{‘Q>oS>

319/TUS/111A 45 [ P.T.O.

There are certain limitations that are observed in ‘statutory corporations’.
State any two such limitations.
"gm§{d{YH$ {ZJ‘m|' ‘| Hw$N> gr‘mE± nm¶r JB© h¢& Eogr {H$Ýht Xmo gr‘mAm| H$m C„oI H$s{OE&
40. “Plans remain mere plans unless they are put into action.” Name the
function of management that puts the plan into action and state its any
one point of importances. 2
""¶moOZmE± Ho$db ¶moOZmE± ah OmVr h¢ O~ VH$ {H$ BÝh| {H«$¶mpÝdV Zht {H$¶m Om¶o&'' à~§Y Ho$ Cg
H$m¶© H$m Zm‘ Xr{OE, Omo ¶moOZm H$mo {H«$¶mpÝdV H$aVm h¡ VWm BgHo$ ‘hÎd Ho$ {H$gr EH$ {~ÝXþ H$m
C„oI H$s{OE&
State any two barriers to effective communication that appear because of
state of mind.
g§àofU H$s Eogr {H$Ýht Xmo ~mYmAm| H$m C„oI H$s{OE, Omo ‘mZ{gH$ Xem Ho$ H$maU CËnÞ hmoVr h¢&
41. What is meant by ‘investment decision’? 2
"{Zdoe {ZU©¶' H$m ³¶m AW© h¡?
42. Explain the following general principles of management : 3
(a) Division of work
(b) Remuneration

à~§Y Ho$ {ZåZ{b{IV gm‘mݶ {gÕmÝV g‘PmBE :
(H$) H$m¶©-{d^mOZ
(I) nm[al{‘H$
43. With the help of a diagram, explain the channel of distribution that uses
the services of mercantile agents. 3
EH$ {MÌ H$s ghm¶Vm go {dVaU Ho$ Cg ‘mܶ‘ H$mo g‘PmBE, Omo ì¶mnmar EO|Q>m| H$s godmAm| H$m Cn¶moJ
H$aVo h¢&
How do the following factors affect the choice of channel of distribution?
(a) Nature of market
(b) Nature of product

319/TUS/111A 46

{ZåZ{b{IV H$maH$ H¡$go {dVaU ‘mܶ‘ H$mo à^m{dV H$aVo h¢?
(H$) ~mOma àH¥${V
(I) CËnmX àH¥${V

44. Briefly explain the following techniques of scientific management : 3

(a) Time study

(b) Motion study

d¡km{ZH$ à~§Y H$s {ZåZ{b{IV VH$ZrH$m| H$mo g§jon ‘| g‘PmBE :
(H$) g‘¶ Aܶ¶Z
(I) J{V Aܶ¶Z

45. State any three functions of a supervisor. 3
n¶©dojH$ Ho$ {H$Ýht VrZ H$m¶m] H$m C„oI H$s{OE&

State any three points of importance of leadership.

ZoV¥Ëd Ho$ ‘hÎd Ho$ {H$Ýht VrZ {~ÝXþAm| H$m C„oI H$s{OE&

46. Briefly explain ‘right to seek redressal’. 3
"{eH$m¶V {ZdmaU A{YH$ma' H$mo g§jon ‘| g‘PmBE&

47. There are certain responsibilities of consumers. Briefly explain any two
such responsibilities. 3
Cn^moº$mAm| Ho$ Hw$N> CÎmaXm{¶Ëd hmoVo h¢& Eogo {H$Ýht Xmo CÎmaXm{¶Ëdm| H$mo g§jon ‘| g‘PmBE&

There are certain malpractices leading to consumer protection. State any
three such malpractices.
Eogo Hw$N> AZmMma h¢ {OZHo$ {bE Cn^moº$m g§ajU Amdí¶H$ h¡& Eogo {H$Ýht VrZ AZmMmam| H$m C„oI
H$s{OE&

319/TUS/111A 47 [ P.T.O.

48. “Planning is of great importance to management. In spite of this fact, it
suffers from some limitations.” In the light of this statement, explain any
five limitations of planning. 5
""{Z¶moOZ à~§Y Ho$ {bE A˶{YH$ ‘hÎdnyU© h¡& BZ g~Ho$ hmoZo na ^r BgH$s Hw$N> gr‘mE± h¢&'' Bg
H$WZ Ho$ àH$me ‘| {Z¶moOZ H$s {H$Ýht nm±M gr‘mAm| H$mo g‘PmBE&

The process of organizing consists of certain steps. Explain these steps.

g§JR>Z à{H«$¶m Ho$ Hw$N> MaU hmoVo h¢& BZ MaUm| H$mo g‘PmBE&

49. There are certain objectives that financial planning strives to achieve. State
any five such objectives. 5
Hw$N> Eogo CÔoí¶ hmoVo h¢ {OÝh| {dÎmr¶ {Z¶moOZ àmá H$aZo H$s Moï>m H$aVm h¡& Eogo {H$Ýhr nm±M CÔoí¶m|
H$m C„oI H$s{OE&

State any five points of importance of financial planning.

{dÎmr¶ {Z¶moOZ Ho$ ‘hÎd Ho$ {H$Ýht nm±M {~ÝXþAm| H$m C„oI H$s{OE&

50. Explain the factors that affect fixed capital requirements of business. 5
ì¶dgm¶ H$s ñWm¶r ny±Or Amdí¶H$VmAm| H$mo à^m{dV H$aZo dmbo H$maH$ g‘PmBE&

51. Briefly explain the factors affecting pricing decisions. 5
‘yë¶-{ZYm©aU H$mo à^m{dV H$aZo dmbo VÎdm| H$mo g§jon ‘| g‘PmBE&

What is meant by price? Explain any two methods of price fixation.

‘yë¶ H$m ³¶m AW© h¡? ‘yë¶-{ZYm©aU H$s {H$Ýht Xmo {d{Y¶m| H$mo g‘PmBE&

HHH

319/TUS/111A [24V—400×3] 48