Karnataka SSLC Question Paper 2023 Retail

Karnataka Board
Question Paper

SSLC
Question Paper

6 RF(A)/100/3362
A

CÈÉí¨Ü PÜñܤÄÔ
Question Paper Serial No.
Joár ÊÜáá©ÅñÜ ±ÜâoWÜÙÜ ÓÜíTæ : 12 ]
Total No. of Printed Pages : 12 ]
Joár ±ÜÅÍæ°WÜÙÜ ÓÜíTæ 34 ]
: CCE RF
Total No. of Questions : 34 ] UNREVISED
ÓÜíPæàñÜ ÓÜíTæ : 87-E K FULL SYLLABUS
Code No. : 87-E K NSQF LEVEL-2

100
ËÐÜ¿á : ÄàpæàÇ…
Subject : Retail
(PܮܰvÜ ÊÜáñÜᤠCíXÉÐ… ÊÜÞ«ÜÂÊÜá / Kannada and English Medium)
(ÍÝÇÝ A»Ü¦ì / Regular Fresh)

TEAR HERE TO OPEN THE QUESTION PAPER
©®ÝíPÜ : 12. 04. 2023 ] [ Date : 12. 04. 2023
ÓÜÊÜá¿á : ¸æÙÜWæY 10-30 Äí¨Ü ÊÜá«ÝÂÖÜ° 12-45 ÃÜÊÜÃæWæ ] [ Time : 10-30 A.M. to 12-45 P.M.
WÜÄÐÜu AíPÜWÜÙÜá : 60 ] [ Max. Marks : 60

±ÜÅÍ氱ܣÅPæ¿á®Üá° ñæÃæ¿áÆá CÈÉ PÜñܤÄÔ
±ÜÄàûݦìWÝX ÓÝÊÜޮܠÓÜãaÜ®æWÜÙÜá :
General Instructions to the Candidate :
1. D ±ÜÅÍ氱ܣÅPæ¿áá ÊÜÓÜ᤯ÐÜu ÊÜáñÜᤠËÐÜ¿á¯ÐÜu ÊÜÞ¨ÜÄ¿á Joár 34 ±ÜÅÍæ°WÜÙÜ®Üá° Öæãí©¨Üáª,
»ÝWÜ & G ÊÜáñÜᤠ»ÝWÜ & ¹ WÜÙÜ®Üá° JÙÜWæãíw¨æ. »ÝWÜ & G ®ÜÈÉ ÄàpæàÇ… ËÐÜ¿áPæR ÓÜíŸí◊Ô¨Ü
±ÜÅÍæ°WÜÚ¨Üáª, »ÝWÜ & ¹ ®ÜÈÉ Functional English Wæ ÓÜíŸí◊st ±ÜÅÍæ°WÜÚÃÜáñܤÊæ.
This Question Paper consists of objective and subjective types of 34
questions including Section – A and Section – B. Section – A consists of
questions related to the subject Retail and Section – B consists of the
questions related to Functional English.
2. D ±ÜÅÍ氱ܣÅPæ¿á®Üá° ×ÊÜáá¾S hÝPæp… ÊÜáãÆPÜ ÊæãÖÜÃÜá (ÔàÇ…) ÊÜÞvÜÇÝX¨æ. ±ÜÄàûæ
±ÝÅÃÜí»ÜÊÝWÜáÊÜ ÓÜÊÜá¿áPæR ¯ÊÜá¾ ±ÜÅÍ氱ܣÅPæ¿á ŸÆŸ© ±ÝÍÜÌìÊÜ®Üá° PÜñܤÄÔ, ±ÜÅÍ氱ܣÅPæ¿áÈÉ
GÇÝÉ ±ÜâoWÜÙÜá CÊæÁáà Gí¨Üá ±ÜÄàüÔPæãÚÛ.
This question paper has been sealed by reverse jacket. You have to cut on the
right side to open the paper at the time of commencement of the examination.
Check whether all the pages of the question paper are intact.
3. ÊÜÓÜ᤯ÐÜu ÊÜáñÜᤠËÐÜ¿á¯ÐÜu ÊÜÞ¨ÜÄ¿á ±ÜÅÍæ°WÜÚWæ PæãqrÃÜáÊÜ ÓÜãaÜ®æWÜÙÜ®Üá° ±ÝÈÔ.
Follow the instructions given against both the objective and subjective
types of questions.
4. ŸÆ »ÝWܨÜÈÉ PæãqrÃÜáÊÜ AíQWÜÙÜá ±ÜÅÍæ°WÜÚXÃÜáÊÜ ±Üä|ì AíPÜWÜÙÜ®Üá° ñæãàÄÓÜáñܤÊæ.
Figures in the right hand margin indicate maximum marks for the question.
5. ±ÜÅÍ氱ܣÅPæ¿á®Üá° K©PæãÙÜÛÆá 15 ¯ËáÐÜWÜÙÜ PÝÇÝÊÜPÝÍÜÊÜâ ÓæàĨÜíñæ, EñܤÄÓÜÆá
¯WÜ©±ÜwÓÜÇÝ¨Ü ÓÜÊÜá¿áÊÜ®Üá° ±ÜÅÍ氱ܣÅPæ¿á ÊæáàÇݽWܨÜÈÉ ¯àvÜÇÝX¨æ.
Tear here

The maximum time to answer the paper is given at the top of the question
paper. It includes 15 minutes for reading the question paper.

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6 RF(A)/100/3362 2 CCE RF 87-EK (Level-2)

»ÝWÜ & G
SECTION – A

I. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ A¥ÜÊÝ A±Üä|ì ÖæàÚPæWÜÚWæ ®ÝÆáR BÁáRWÜÙÜ®Üá° ¯àvÜÇÝX¨æ.
AÊÜâWÜÙÜÈÉ ÖæaÜác ÓÜãPܤÊÝ¨Ü EñܤÃÜÊÜ®Üá° BÄÔ, A¨ÜÃÜ PÜÅÊÜÞûÜÃܨæãí©Wæ ±Üä|ì
EñܤÃÜÊÜ®Üá° ŸÃæÀáÄ : 8×1=8

Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write
the complete answer along with its question number and alphabet :

1. PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá ±ÜÅ«Ý®Ü WÝÅÖÜPÜÃÜ Eñܳ®Ü°

(A) aÝPæãÇæàp… (B) B»ÜÃÜ|

(C) Óæã¶Ý (D) ÖÝÆá

The staple consumer product among the following is

(A) Chocolate (B) Jewellery

(C) Sofa (D) Milk

2. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ Jí¨Üá ÓÝÊÜޮܠÄࣿá ÊÝ~g bÆÉÃæ ÊݱÝÃÜPæR
ÓæàÃÜáÊÜâ©ÆÉ ?

(A) Ä¿ÞÀᣠÊÜáÚWæWÜÙÜá (B) ËÍæàÐÜ ÊÜáÚWæWÜÙÜá

(C) Ë»ÝWÜ ±ÜÄ~ñÜÃÜá (D) ÓÝÊÜìg¯PÜ ¯¿áËáñÜ PÜí±Ü¯

Which one among the following is not a type of general
merchandise retail store ?

(A) Discount stores (B) Speciality stores

(C) Category specialists (D) Public limited company

6 RF(A)/100/3362 3 CCE RF 87-EK (Level-2)
3. ®æàÃÜ ®æÆ¨Ü Ë®ÝÂÓÜ ÊÜáñÜᤠPÜ~àì¿á ®æÆ¨Ü Ë®ÝÂÓÜ¨Ü ËáÍÜÅ|ÊÜ®Üá° ×àWæ
PÜÃæ¿áÇÝWÜáñܤ¨æ

(A) µÅà ¶æäÉà ÇæàLp…

(B) ÃÝÂP… ÇæàLp…

(C) Ó泄®… ÇæàLp…

(D) XÅàv… ÇæàLp…

The blend of straight floor and diagonal floor layout is called as

(A) Free flow layout

(B) Rack layout

(C) Spine layout

(D) Grid layout

4. ¸è®…ÕÓ…ìWÜÙæí¨ÜÃæ

(A) ÊÜÓÜ£ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá

(B) Êæç¿áQ¤PÜ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá

(C) aÝÈñÜ »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá

(D) TÝÓÜX »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜÃÜá

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6 RF(A)/100/3362 4 CCE RF 87-EK (Level-2)
Bouncers are called

(A) Residential Security Guards

(B) Personal Security Guards

(C) Mobile Security Guards

(D) Private Security Guards

5. ÓÜáÃÜüñÜ ÊÜáñÜᤠBÃæãàWÜÂPÜÃÜ PÝ¿áìÓܧÙÜÊÜ®Üá° J¨ÜXÓÜáÊÜ gÊݸݪĿáá

(A) PæÆÓÜWÝÃܮܨÜ᪠(B) E¨æãÂàWܨÝñÜÃܨÜáª

(C) ÊæáàÈÌaÝÃÜPÜÃܨÜ᪠(D) WÝÅÖÜPÜÃܨÜáª

Providing safe & healthy work place is the responsibility of

(A) Worker (B) Employer

(C) Supervisor (D) Customer

6. Jí¨Üá ÊÜÓÜá¤ÊÜ®Üá° A±Ý¿áPÝÄ Gí¨Üá ±ÜÄWÜ~ÓܸæàPݨÜÃæ, PæÙÜX®ÜÊÜâWÜÙÜÈÉ
¿ÞÊÜâ¨Ü®Üá° ±ÜÄàüÓÜáËÄ ?

(A) ÊÜÓÜá¤WÜÙÜ »Ü¨ÜÅñæ¿á ÊÜÞ×£ ±Üqr

(B) PæãÙÜáÛËPæ¿á ÊÜÃÜ©

(C) A±Ý¿áPÝÄ ÊÜÓÜá¤WÜÙÜ ¨ÝÓݤ®Üá

(D) Eñܳ®Ü°¨Ü ÎàÑìPæ (ÇæàŸÇ…)

6 RF(A)/100/3362 CCE RF 87-EK (Level-2)
5
Which of the following would you check to see if a material is

considered as hazardous ?

(A) Material safety data sheet

(B) Purchasing record

(C) Hazardous material inventory

(D) The product label

7. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜ aÜoáÊÜqPæ¿áá WÜêÖÜ ¯ÊÜìÖÜOæWæ ÓÜíŸí◊Ô¨æ ?

(A) ÍÝÇÝ ±ÜÅÊæàÍÝ£

(B) ÊÜÓÜá¤WÜÙÜ PæãÙÜáÛËPæ

(C) ®æÆ (ÊÜáÖÜw) ¯ÊÝìñÜñæ

(D) ÊÜÓÜ£ »ÝWÜ (¶ÝÉp…) ÊÜÞÃÝo

Which amongst the following activities is related to

housekeeping ?

(A) School admission

(B) Purchase of materials

(C) Hoover the floor

(D) Sale of flat

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6 RF(A)/100/3362 6 CCE RF 87-EK (Level-2)
8. ÓÝÊÜÞ®ÜÂÊÝX Eñܳ®Ü°¨Ü ¸æÇæ¿á®Üá° PæàÙÜáÊÜ ÖÝWÜã AñÜáÂñܤÊÜá J±Ü³í¨ÜPæR ÊݱÝÃÜ
ÊÜÞvÜáÊÜ WÝÅÖÜPÜ®Ü Ë«Ü

(A) aÜíaÜÆ WÝÅÖÜPÜ (B) ¯ÐÝuÊÜíñÜ WÝÅÖÜPÜ

(C) ®ÜËàPÜÄÓÜáÊÜ WÝÅÖÜPÜ (D) ÖæãÓÜ WÝÅÖÜPÜ

The type of customer who usually ask for a price on the product &

shop for the best is

(A) Fickle customer (B) Loyal customer

(C) Renewing customer (D) New customer

II. ÓÜãPܤÊÝ¨Ü EñܤÃÜ©í¨Ü ¹qrÃÜáÊÜ ÓܧÙÜÊÜ®Üá° »Ü£ì ÊÜÞw : 3×1=3

Fill in the blanks with suitable answer :

9. bÆÉÃæ ÊݱÝÃÜÊÜâ ±ÜÅ£Á㟺ÄWÜã AÊÜÍÜÂPÜ HPæí¨ÜÃæ, ……………… CÆÉ©¨ÜªÃæ
®ÝÊÜâ ±ÜÅ£©®Ü¨Ü A®ÜáPÜãÈñÜ AÊÜÍÜÂPÜ ÊÜÓÜá¤WÜÙÜá ÔWÜᣤÃÜÈÆÉ.

Retailing is extremely important to everyone because without
........................ we would not have access to everyday products
that we need.

10. oÅ¿áÇ… PæãsÜwWÜÙÜá ................. A®Üá° Öæãí©ÃܸæàPÜá ÊÜáñÜᤠÓÜÌaÜfÊÝXÃܸæàPÜá.

The trial rooms should have the .............. and must be kept clean.

11. ±ÜÅ£Áãí¨Üá PÝ¿áìÓܧÙÜÊÜâ PæÆÊÜâ ÖÜíñÜ¨Ü .................... ¿á®Üá° J¨ÜXÓܸæàPÜá.

Every workplace has the provide some level of ................... .

6 RF(A)/100/3362 7 CCE RF 87-EK (Level-2)
III. 12. A-±Üqr¿áÈÉ QÃÜáÊݱÝÄ ÓÝÊÜáXÅWÜÙÜ Ë«ÜWÜÙÜ®Üá° ÖÝWÜã B-±Üqr¿áÈÉ AÊÜâWÜÚWæ
E¨ÝÖÜÃÜOæWÜÙÜ®Üá° ¯àvÜÇÝX¨æ. AÊÜâWÜÙÜ®Üá° Öæãí©Ô EñܤÃÜWÜÙÜ®Üá°
PÜÅÊÜÞûÜÃÜWÜÙæãí©Wæ ŸÃæÀáÄ : 4×1=4

The different kinds goods are given in Colum-A and their
related groups are given in Column-B. Match them and write
the answers along with alphabets :

A-±Üqr B-±Üqr
Column-A Column-B

i) ñÜáñÜáì ÊÜÓÜá¤WÜÙÜá a) IÓ…QÅàÊÜå…WÜÙÜá
Emergency products Ice-creams

ii) WÝÅÖÜPÜÃÜ ±ÜÅaæãà¨Ü®ÝñܾPÜ ÓÝÊÜáXÅWÜÙÜá b) ²àsæãà±ÜPÜÃÜ|WÜÙÜá
Impulse consumer goods Furnitures

iii) ÓÜãûÜ$¾ÊÝX BÁáR ÊÜÞvÜáÊÜ WÝÅÖÜPÜ c) LÐÜ◊WÜÙÜá
ÓÝÊÜÞXÅWÜÙÜá Medicines
Micro selecting consumer goods
shopping

iv) ©àZìPÝÈPÜ WÝÅÖÜPÜ ÓÝÊÜáXÅWÜÙÜá d) ±Ý¨ÜÃÜûæWÜÙÜá
Durable consumer goods Sandals

e) ±ÝÅbà®Ü ÊÜÓÜá¤WÜÙÜá
Antiques

f) ŸpærWÜÙÜá
Clothes

g) PÝÃÜáWÜÙÜá
Cars

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6 RF(A)/100/3362 8 CCE RF 87-EK (Level-2)
IV. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ : 5×1=5
Answer the following questions :

13. DMM A®Üá° ËÓܤÄÔ.

Expand DMM.

14. ÊÝ~hæãÂà¨ÜÂËá¿á ÊÜáãÆ PÜñÜìÊÜÂWÜÙÜ®Üá° £ÚÔ.

Mention the basic duties of a merchandiser.

15. ¿ÞÃÜá hæãàwst ÓÜÃÜPÜáWÜÙÜá ÊݱÜÃÜÊÜ®Üá° ÖæbcÓÜáñܤ¨æ ?

Who makes proper arrangements for the increase of sales ?

16. bÆÉÃæ ¹ÈÉíW… Gí¨ÜÃæà®Üá ?

What is retail billing ?

17. Êæç¿áQ¤PÜ ÃÜã±ÜâWæãÙÜáÛËPæWæ AÊÜÍÜÂPÜÊÝ¨Ü ¿ÞÊÜâ¨Ý¨ÜÃÜã GÃÜvÜá PèÍÜÆÂWÜÙÜ®Üá°
ŸÃæÀáÄ.

Write any two skills required for personal grooming.

V. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ : 4×2=8

Answer the following questions :

18. AíWÜw¿á Ë®ÝÂÓÜÊÜâ JÙÜWæãíwÃÜáÊÜ ÖÜíñÜWÜÙÜ®Üá° ŸÃæÀáÄ.

Write the steps involved in designing store layout ?

19. ¯ÊÝìÖÜPÜ g㯿áÃ… ÊÝ~hæãÂà¨ÜÂËá¿á ¿ÞÊÜâ¨Ý¨ÜÃÜã ®ÝÆáR PÝ¿áìWÜÙÜ®Üá°
ŸÃæÀáÄ.
Write any four functions of admin junior merchandiser ?

6 RF(A)/100/3362 9 CCE RF 87-EK (Level-2)
20. bÆÉÃæ ÊÜáÚWæWÜÙÜÈÉ PæÆÓÜ ÊÜÞvÜÆá AÊÜÍÜÂPÜÊÝ¨Ü Êæç¿áQ¤PÜ ÃÜã±ÜâWæãÚÓÜáËPæ
ÓÜÆÖæWÜÙÜá ¿ÞÊÜâÊÜâ ?
What are the personal grooming tips required for working in Retail
outlets ?

21. ¨ÜêÍÜ ÊÜÞÃÝo Gí¨ÜÃæà®Üá ? ¿ÞÊÜâ¨Ý¨ÜÃÜã GÃÜvÜá Ë«Ü¨Ü ¨ÜêÍÜ ÊÜÞÃÝo¨Ü
»ÝWÜWÜÙÜ®Üá° ŸÃæÀáÄ.
What is visual merchandising ? Write any two types of visual
merchandising.

A¥ÜÊÝ/OR

¨ÜêÍÜ ÊÜÞÃÝoWÝÃÜÃÜ PÝ¿áìWÜÙÜ®Üá° ŸÃæÀáÄ.
Write the functions of visual merchandiser.

VI. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ : 3×3=9

Answer the following questions :
22. ËË«Ü Äࣿá WÝÅÖÜPÜ Eñܳ®Ü°WÜÙÜ®Üá° ŸÃæÀáÄ.
Write the different types of consumer products.

A¥ÜÊÝ/OR

ÊÝ~hæãÂà¨ÜÂÊÜá¨Ü BÃÜá Äࣿá ÖÜPÜáRWÜÙÜ®Üá° ŸÃæÀáÄ.
Mention the six types of rights in merchandising.

23. ®æàÃÜ ÓܧÙÜ Áãàg®æ ŸWæY q±Ü³~ ŸÃæÀáÄ ÊÜáñÜᤠA¨ÜÃÜ A®ÜáPÜãÆWÜÙÜ®Üá° £ÚÔ.
Write a short note on straight floor plan and mention its
advantages.

24. »Ü¨ÜÅñÝ PÝÊÜÆáWÝÃÜ®Ü ±ÜâÃܨÝÌÃÜ¨Ü ŸÚ¿á PÜñÜìÊÜÂWÜÙÜ®Üá° ŸÃæÀáÄ.
What are the reception duties of a security personnel ?

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6 RF(A)/100/3362 10 CCE RF 87-EK (Level-2)
VII. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ : 2×4=8
Answer the following questions :

25. bÆÉÃæ ÓÝÄWæ¿á E¨æªàÍÜWÜÙÜ®Üá° £ÚÔ.
Mention the objectives of Retail transport.

A¥ÜÊÝ/OR

ËË«Ü Hhæ¯ÕWÜÙÜ ÊÜáãÆPÜ bÆÉÃæ ËñÜÃÜOÝ ÓæàÊæWÜÙÜ®Üá° ŸÃæÀáÄ.
Write the different agencies of Retail Delivery services.

26. bÆÉÃæ ÊÜáÚWæWÜÙÜÈÉ ¸æíQ ñÜvæWÜoárËPæ¿á ŸWæY ŸÃæÀáÄ.
Explain briefly about fire prevention in Retail store.

A¥ÜÊÝ/OR

PæÆÓÜ¨Ü ÓܧÙܨÜÈÉ E¨æãÂàWܨÝñÜÃÜ gÊݸݪÄWÜÙÜá ¿ÞÊÜâÊÜâ ?
What are the responsibilities of employers at work place ?

6 RF(A)/100/3362 11 CCE RF 87-EK (Level-2)
»ÝWÜ - ¹
SECTION – B
I. Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :2 × 1 = 2

27. Grapevine communication is also known as
(A) Formal communication
(B) Informal communication
(C) Downward communication
(D) Pictorial communication
28. Choose the correct electronic communication device :
(A) Fiber optics (B) Microwave transmission
(C) Wire pairs (D) Telephone

II. Fill in the blank with suitable answer : 1
29. E-mail is a form of ................... communication.

III. Answer the following question : 1
30. What is pictorial communication ?

IV. Answer the following questions : 2×2=4
31. Write any four barriers in communication.
OR
What is lateral communication ?
32. Write the importance of dressing at work place.

V. Answer the following question : 3
33. Write any six types of body gestures.

VI. Answer the following question : 4
34. What are the importance of upward communication ?

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6 RF(A)/100/3362 12 CCE RF 87-EK (Level-2)