NIOS Class 12 April 2024 Question Paper English

This Question Paper consists of 45 questions and 24 printed pages.

Roll No. Code No. 67/TUS/2
Set u
ENGLISH
(302)

Day and Date of Examination .....................................................................................

Signature of Invigilators 1. .....................................................................................

2. .....................................................................................

General Instructions :

1. Candidate must write his/her Roll Number on the first page of the Question
Paper.

2. Please check the Question Paper to verify that the total pages and total
number of questions contained in the Question Paper are the same as those
printed on the top of the first page. Also check to see that the questions are
in sequential order.

3. Making any identification mark in the Answer-Book or writing Roll Number
anywhere other than the specified places will lead to disqualification of the
candidate.

4. Write your Question Paper Code No. 67/TUS/2, Set u on the Answer-Book.

302/TUS/102A [ P.T.O.

ENGLISH

(302)
Time : 3 Hours ] [ Maximum Marks : 100

Note : (i) There are 45 Questions in all divided into two parts.
(ii) All questions are compulsory.
(iii) Marks for each question are indicated against it.
(iv) Q. Nos. 1 to 25 are carrying 1 mark each. Some of them are in subparts
that include MCQ, Fill in the blanks, True-False, Match the column, One
word answer type questions.
(v) Q. Nos. 26, 28 to 34, 41, 43 are short-answer questions carrying 2 marks
each. Answer to these questions should not exceed 30 words each.
(vi) Q. Nos. 27, 36 and 40 are carrying 3 marks each. Answer to these
questions should not exceed 40 words each.
(vii) Q. Nos. 44 and 45 are carrying 4 marks each. Answer to these questions
should not exceed 100 words each.
(viii) Q. No. 42 is a long-answer question carrying 5 marks. Answer to this
question should not exceed 150 –200 words.
(ix) Q. Nos. 35, 37 to 39 have 2 test items in subparts of 1 mark each.
(x) Questions have to be attempt either from optional Module–I or optional
Module–II in all sections.

(1) Answers of all questions are to be given in the Answer-Book given to you.
(2) 15 minutes time has been allotted to read this question paper. The question
paper will be distributed at 2:15 p.m. From 2:15 p.m. to 2:30 p.m., the
students will read the question paper only and will not write any answer on
the Answer-Book during this period.

PART–A

Section–A
( Prescribed Texts for Poetry and Prose )

Answer the following questions :

1. What is the poet’s expectation from the strangers?
( My Grandmother’s House ) 1

2. Who is the poet of the poem, Where the Mind is Without Fear? 1

302/TUS/102A 2

3. (a) “And that had made all the difference.” What difference had the poet
achieved choosing the ‘untrodden path’?
( The Road Not Taken ) 1

OR

(b) What does the poet mean, “He risked the rain”?
( Night of the Scorpion )

4. (a) Why does the poet believe that a fearless mind can think clearly? 1

OR

(b) When the poet says, “Two roads diverged in a wood”, what message
does he give to the readers?
( The Road Not Taken )

5. (a) Why did the mother thank God, when the scorpion lost its sting? 1

OR

(b) Why was the poet unable to read the books those days?

Read the text carefully and answer Question Nos. 6 and 7 :
As might be expected, in the beginning it was tough for all of us, for
mother and my father, for my three sisters and my brother, and for me too.
The illness had left me weak. The servants avoided me as though I were
an evil eye personified. My sisters treated me with care, as though I were
a fragile doll, and mother wept. My father, who was a doctor in the public
health service, was grateful that I had got prompt and good medical
treatment, for delay would have affected my mind or endangered my life.
But he, like the rest, had no hope.

6. Identify the True or False sentences (any two) : 1×2=2
(a) According to the passage, the illness had made the family members
have a lot of concern for the narrator.
(b) The servants took care of the narrator.
(c) The effect of illness was more on his mother than his father.

302/TUS/102A 3 [ P.T.O.

7. Choose the correct alternative : 1
In the poem, Night of the Scorpion, ‘evil eye personified’ means
(a) bad luck or misfortune
(b) sometimes bad
(c) sometimes good
(d) not seen

8. Match the following columns in reference to India—Her Past and Present :
1×4=4
Column–I Column–II
(a) Nehru (i) uses truth and peaceful ways to bring about
revolutionary changes
(b) Gandhiji (ii) will be able to solve the problem of providing
primary necessity of the life to everyone all over
the world
(c) Science and (iii) of a prosperous India—material progress for her
Technology vast population
(d) Nehru’s (iv) is a man of science and his faith in the power of
vision technology

9. Choose the correct alternative :
( India—Her Past and Present ) 1×2=2

(a) What was Nehru’s vision of future India?
(i) Always confusion in developing India
(ii) A prosperous India with a material progress for her vast
population in a vibrant with its democracy on socialist pattern
(iii) Truth and peaceful work in India
(iv) Only science and technology can bring changes

(b) Pick the quote which means, “Change is essential but continuity is
also necessary”.
(i) No change is necessary as it doesn’t bring any development
(ii) Change is essential but continuity is not essential
(iii) A change can be made possible only when person wishes
(iv) Change is not essential but continuity is essential

302/TUS/102A 4

Section–B
( Non-Prescribed Texts )

Read the following passage carefully and answer Question Nos. 10 and 11 :

This story is being told by a lawyer, Jonathan Harker : In this scene, he
hears of ‘Walpurgis night’. Some people used to believe that supernatural
things happened on this night.

When we started our drive the sun was shining brightly and the air was
full of the joyousness of early summer. Just as we were about to depart,
Professor Delbruck came down to the carriage and after wishing me a
pleasant drive, said to the coachman, Johann, “Remember to be back by
nightfall. The sky looks bright but there is a shiver in the north wind that
says there may be a sudden storm. But I am sure you will not be late.”
Here he smiled and added, “for you know what night it is”.

Johann, touching his hat, drove off quickly. When we had cleared the
town, I said, after signalling to him to stop. “Tell me, Johann, what is
tonight?”

He crossed himself, as he answered laconically : ‘Walpurgis night’. Then he
took out his watch, a great, old-fashioned silver thing as big as a turnip
and looked at it, with his eyebrows gathered together. I realized that this
was his way of respectfully protesting against the unnecessary delay and
so I sank back in the carriage, merely motioning him to proceed. He
started off rapidly, as if to make up for the lost time.

Every now and then the horses seemed to throw up their heads and sniff
the air suspiciously.

10. Complete the following sentences (any three) : 1×3=3

(a) The carriage departed at _____.

(b) Professor Delbruck expects a storm because of a ‘shiver in the north
wind’. He mostly said this because _____.

(c) Walpurgis night is believed to _____ things come on this night.

(d) Johann was the _____.

302/TUS/102A 5 [ P.T.O.

11. Choose the correct alternative (any three) : 1×3=3
(a) Which of the following is correct?
(i) Supernatural things are living beings
(ii) Supernatural things are believed to be existing
(iii) Just to frighten people of the supernatural things existing
(iv) No existence of the supernatural things

(b) Which of the following is relevant for the title of the passage?
(i) Unbelievable but true
(ii) Belief makes it true
(iii) Dare to drive
(iv) Only superstitious

(c) He crossed himself, as he answered laconically : ‘Walpurgis night’.
This reply from Johann suggests that ‘laconically’ means
(i) like a lazy person
(ii) with great respect
(iii) more briefly than expected
(iv) less nervously than usual

(d) Professor Delbruck is most concerned that Harker will
(i) not be punctual
(ii) not have a pleasant drive
(iii) be threatened by a danger
(iv) be caught in a dangerous storm

Read the following passage carefully and answer Question Nos. 12 and 13 :

Ants are social insects, which means they live in a group, or colony.
Colonies live inside nests that can be built in trees, underground, or even
inside special ant plants. Ant colonies are highly organized, usually ruled
by a single queen, and each ant has specific jobs to do.
Ants are the most interesting of all the insects because they are so like
human beings in many ways. They live in families, build their own houses,
and have a king and queen. Each ant has its own work to do, and it does
its work well.

302/TUS/102A 6

The very young ants, who have just come out of their cocoons, are
generally the nurses. When they are older, and their skin becomes harder,
they are ready to leave the nest and do other kinds of work. Some of the
ants hunt for food. Most other kinds of insects go about for looking for
food, but it is always for themselves alone. But the ants think of the nest.
They bring in food for the queen and other workers, as well as for
themselves.

12. Identify the True or False sentences (any five) : 1×5=5
(a) Ants live in families, build their houses and do their work.
(b) Young ants work like soldiers.
(c) Ants bring food only for the king ant.
(d) As the young ants grow older they become nurses.
(e) The young ants who come out of the cocoons are nurses.
(f) A single queen ant rules the colony of ants.
(g) Each ant specializes in a single work.

13. Choose the correct alternative (any one) : 1
(a) Ants are insects
I. who live in colonies
II. and make their own food
III. and hunt for food
IV. and live selfishly
A. I and III
B. I and II
C. I and IV
D. II and III
(b) Ants are similar to human beings in action when they
I. hunt for food
II. never work for themselves
III. live in families
IV. do their work
A. I and II
B. Only I
C. Only II
D. III and IV

302/TUS/102A 7 [ P.T.O.

Section–C
( Grammar )

14. Choose the correct alternative (any one) : 1

(a) It _____ for two hours.
(i) rain
(ii) raining
(iii) has been raining
(iv) rained

(b) Ice _____ at zero degree centigrade.
(i) melt
(ii) melted
(iii) melting
(iv) melts

15. Fill in the blanks (any three) : 1×3=3

(a) Do not quarrel _____ your brothers.

(b) He is qualified _____ his job.

(c) He has recovered _____ his illness.

(d) The medicine relieved him _____ his pain.

16. Identify the type of sentences given below (any two) : 1×2=2

(a) For he has no money, he cannot buy even simple clothes.
(i) Simple
(ii) Compound
(iii) Complex
(iv) None of the above

302/TUS/102A 8

(b) You must take exercise regularly or you will not keep fit.
(i) Simple
(ii) Compound
(iii) Complex
(iv) None of the above

(c) We eat to live.
(i) Simple
(ii) Compound
(iii) Complex
(iv) None of the above

(d) If you work hard, you are sure to top the list of successful candidates.
(i) Simple
(ii) Compound
(iii) Complex
(iv) None of the above

17. Fill in the blanks with appropriate ‘Wh’ questions (any two) : 1×2=2

(a) _____ is your car?
The red car is mine not the blue one.

(b) _____ is the table made of ?
The table is made of wood.

(c) _____ did he go yesterday?
He went to the school yesterday.

(d) _____ left this bag here?
Raju left the bag here.

302/TUS/102A 9 [ P.T.O.

18. Choose the correct option with the passive form of verbs in any one of the
statements given below : 1

(a) Jitu did not agree to my proposal.
(i) My proposal was not agreed.
(ii) My proposal was not agreed to by Jitu.
(iii) My proposal was not agreed by Jitu.
(iv) My proposal was agreed.

(b) This book contains two hundred pages.
(i) Two hundred pages are contain in this book.
(ii) Two hundred pages are contains in this book.
(iii) Two hundred pages are contained in this book.
(iv) Two hundred pages is contained in this book.

Section–D
( Functional Writing Skills )

19. Read the extract carefully and answer the questions that follow : 1×3=3

One of the sweetest gifts of nature to man is the trees : They are backbone
of a nation. They give us cool shade, sweet fruits and lovely flowers. Tall
trees in the greenwood lend enchantment to the view.

(a) Select the option that lists an appropriate title for this article.
I. The Vital Embrace
II. The Magnificence of Trees in Nurturing our World
III. Trees are the Backbone
IV. Nature’s Blessings
A. Option I
B. Option II
C. Option III
D. Option IV

302/TUS/102A 10

(b) Which of the options need to be elaborated for this article?
I. Removal of trees
II. The ecological importance of trees
III. Their contribution to the overall health of a nation
IV. Exploring the enchantment of tall trees in greenwood
A. Options I, II, III
B. Options II, III, IV
C. Options III, IV, I
D. Options I, II, IV

OR

(c) Which of the following quotes summarizes the central idea of this
paragraph?
I. “A nation that destroys its soils destroys itself. Forests are the
lungs of our land, purifying the air and giving fresh strength to
our people.” (Franklin D. Roosevelt)
II. “The creation of a thousand forests is in one acorn.” (Ralph Waldo
Emerson)
III. “Trees are poems that the earth writes upon the sky.” (Kahlil
Gibran)
IV. “For in the true nature of things, if we rightly consider, every
green tree is far more glorious than if it were made of gold and
silver.” (Martin Luther)
A. Option I
B. Option II
C. Option III
D. Option IV

(d) Which among the following options can be apt in expanding the
message conveyed about life in the paragraph?
I. Air purification
II. Economic importance
III. Ecological balance : Biodiversity support
IV. Aesthetic value
A. Option I
B. Option II
C. Option III
D. Option IV

302/TUS/102A 11 [ P.T.O.

20. (a) Read the following draft and complete it by selecting the most
appropriate option : 1

Fruit trees in the garden look . Their green leaves rustle in the
(i)
air and produce such musical sounds as they are pleasing and

captivating. Beautiful birds sit on them and their lovely songs.
(ii)

A. (i) fascinate (ii) dance
B. (i) good (ii) sound
C. (i) fascinating (ii) sing
D. (i) charm (ii) sing
OR
(b) While writing the above paragraph, what does the writer express?
A. The facts that fascinate
B. His likes on the topic
C. His thoughts but not his feelings
D. None of the above

21. Read the following carefully and identify any four as True or False : 1×4=4

(a) In report writing, ‘I’ is used in reporting personal experience.

(b) Salutation is compulsory in a letter.

(c) In a letter, complimentary close is not necessary.

(d) Descriptive essays describe a place or a person.

(e) In a job application letter in the biodata section, educational
qualification is not required.

(f) Letters to the editor and job application are formal letters.

(g) Letters of enquires are written to friends wishing them.

(h) Essays contain aspects of existing facts.

302/TUS/102A 12

22. Answer any two of the following questions in 1 sentence each : 1×2=2

(a) To whom do you write a job application?

(b) Why and when is a letter to the editor written?

(c) Why is address written in a letter?

(d) How is expression of thanks written in a formal letter?

Section–E

OPTION–I
( ENGLISH FOR RECEPTIONISTS )

23. Read the questions carefully and choose the suitable answer : 2

(a) Which of the following items should a receptionist have to manage
appointments effectively?
I. A register of callers
II. An appointment diary
III. A list of staff on leave or tour
IV. A list of staff on leave
A. Only I
B. Only II
C. Both I and II
D. Both III and IV

(b) Why is a friendly tone of voice important for a receptionist?
A. To encourage chit-chat with guests
B. To establish authority and control
C. To make the workplace more enjoyable
D. To create a welcoming and comforting atmosphere

302/TUS/102A 13 [ P.T.O.

OR

(c) What are the resources that should be available on a receptionist’s
desk?
I. Names and addresses of nearby hotels
II. Information about local tourist attractions and sightseeing tours
III. A railway time table and flight schedules
IV. Forms and brochures such as reservation vouchers and ‘C’ forms
A. Options I and II
B. Options I and III
C. Options II and IV
D. All Options I to IV

24. (a) The underlined expression used in this conversation is not appropriate
on the phone. Choose the correct response from the options given : 1
Customer : Good Morning.
Receptionist : Good Morning. How can I help you, Sir?
Customer : I want to check in. I need a double room with
bath attached.
Receptionist : Not available now. Come later.
A. Hi, Give some time to find it out.
B. No, not now. You can come after some time.
C. Yes, please. Give me a few minutes to lookout. Kindly be seated.
D. No, not available now. You should have booked earlier.

OR

(b) Study the following dialogues to decide whether each dialogue is
(i) a telephone conversation or face-to-face interaction; and whether
(ii) the tone is polite or rude :

Tejas : Is it Anjana Farms?

302/TUS/102A 14

Receptionist : Good Morning, yes it is Anjana Farms. May I know
who is on the line?
Tejas : I am Tejas, Manager from Mijo Mart, Nagpur.
Where is your Manager, Mr. Vinay?

A. (i) Telephone conversation (ii) Rude

B. (i) Face-to-face (ii) Rude

C. (i) Telephone conversation (ii) Polite

D. (i) Face-to-face (ii) Polite

25. Read the questions carefully and choose the suitable answer : 1×2=2

(a) What is one important skill for a receptionist to have?

I. Typing speed

II. Effective communication

III. Data analysis

IV. Problem solving

A. Option I only

B. Option II only

C. Options II and IV

D. All Options I to IV

(b) What should a receptionist do if asked to pass on a number to
someone in the office?

A. Write it down on a sticky note

B. Forget about it

C. Repeat the number

D. Ignore the request

302/TUS/102A 15 [ P.T.O.

OPTION–II
( E.S.P. FOR OFFICE USE )

23. Read the questions carefully and choose the suitable answer : 1×2=2

(a) Study and practice the short exchanges or dialogues given below :

X : Good Morning.
Y : Good Morning, Hema! Where had you been yesterday? Is
everything fine?
X : Yes, Madam, thank you. I had been to my sister’s house and
been on leave.
Identify the relationship.

A. Formal
B. Informal
C. Neutral
D. None of the above

OR

(b) People usually use short forms when sending e-mails. Select the
correct match for ‘communicating later’.

A. LOW
B. TTYL
C. NBD
D. IAE

(c) State whether the following statements is/are True (T) or False (F) :
(i) e-mail communication is not quick in delivering.
(ii) e-mail is a means of communication.

A. Both statements are True
B. Both statements are False
C. Only statement (i) is True
D. Only statement (ii) is True

302/TUS/102A 16

24. (a) Select the right option to be punctual to visit the company you are
going to appear in an interview. 1
A. Arrive the previous date to the office
B. Arrive in time
C. Wait and after repeated call arrive
D. None of the above

OR

(b) Which of the following statements is/are True or False?
(i) To be neat and clean and well dressed for appearing in an
interview.
(ii) Wear only new clothes when attending interview.
(iii) Punctuality is not essential in appearing for an interview.
A. All statements are True
B. All statements are False
C. Only statement (i) is True
D. Only statement (ii) is True

25. Read the questions carefully and choose the suitable answer : 1×2=2

(a) You have to write an e-mail to Sri Hotels to cancel the hotel
accommodation they had booked for you. You will inform about
changed date in near future. Select the appropriate point from the
following :
A. Postpone the hotel accommodation, will inform the new dates
later
B. Cancel the hotel accommodation, will inform the new dates later
C. Postpone the hotel accommodation
D. Cancel the hotel accommodation

(b) You have gone to invite your senior colleague for your house warming
ceremony. Which of the following expressions will you use?
A. I have pleasure to invite you and your family to my house
warming ceremony
B. I have great pleasure to welcome your family to my house
warming ceremony
C. Please come to my house on house warming ceremony

302/TUS/102A 17 [ P.T.O.

PART–B

Section–A
( Prescribed Texts )

26. Answer any one of the following questions : 2

(a) What did the peasants do to give relief to the author’s mother?
( Night of the Scorpion )

(b) The poet expresses his choice through a symbol ‘road’ and how it
signifies in his life?
( The Road Not Taken )

27. Answer any one of the following questions : 3

(a) Why does the poet Rabindranath Tagore refer to the ‘heaven of
freedom’?
( Where the Mind is Without Fear )

(b) What did the villagers do when the scorpion stung the poet’s mother?
( Night of the Scorpion )

Answer the following questions :

28. What was the weapon that Baldeo used to carry and who had made it?
( The Tiger in the Tunnel ) 2

29. (a) Why did Ved protest with cries when the eye drops were
administered?
( My Son Will Not Be a Beggar ) 2

OR

(b) What was Baldeo’s work at the tunnel?
( The Tiger in the Tunnel )

30. (a) How did Aradhana come to know the truth about her?
( I Must Know the Truth ) 2

302/TUS/102A 18

OR

(b) Why does the writer feel it is important to control AIDS?

Section–B
( Non-Prescribed Texts )
Read the following passage carefully and answer the questions that follow :

The jewellery holds a significant place in the culture and tradition of India.
For centuries, it has been an integral part of Indian attire and a symbol
of wealth and social status. India is renowned for its exquisite and diverse
range of jewellery, which reflects the country’s rich heritage and
craftsmanship. Traditional Indian jewellery is often crafted using precious
metals like gold, silver and platinum and adorned with sparkling
gemstones such as diamonds, rubies, emeralds, and sapphires. The
designs are intricate, featuring intricate engravings, filigree work, and
colourful enamelling. Each region in India has its own distinct style of
jewellery, representing the unique cultural identity of that place. Whether
it’s the elegant Kundan jewellery of Rajasthan, the delicate Minakari work
of Jaipur, or the temple jewellery of South India, Indian jewellery is a
captivating blend of artistry, tradition and beauty. Today, Indian jewellery
continues to be cherished for its elegance, craftsmanship, and timeless
appeal, both within the country and around the world.

31. According to the text, what role does jewellery play in Indian culture and
tradition? 2

32. (a) What are some of the materials and gemstones commonly used in
traditional Indian jewellery mentioned in the text? 2

OR

(b) How does the text describe styles of jewellery from different regions in
India?

Read the given passage carefully and answer the questions that follow :

Earthquake

An earthquake is a natural phenomenon that occurs when there is a
sudden release of energy in the earth’s crust, causing the ground to shake.
There seismic activities are usually caused by tectonic plate movements
and occur along fault lines. Earthquakes can range in size and intensity,

302/TUS/102A 19 [ P.T.O.

from the tremors that may go unnoticed to powerful quakes that can cause
widespread destruction. The magnitude of an earthquake is measured on
the Richter scale, which helps scientist understand the strength and
impact of the quake. Earthquakes can result in various hazards, including
ground shaking, landslides, tsunamis and even volcanic eruptions. They
can be unpredictable and occur in different parts of the world. While we
can’t prevent earthquakes, scientists continue to study and monitor them
to improve our understanding of these natural phenomena and enhance
our preparedness for future events.

33. (a) What causes earthquakes and where do they usually occur? 2

OR

(b) How is the magnitude of an earthquake measured and what does it
help scientists understand?

34. What are some hazards that can result from earthquakes and what efforts
are being made to improve our preparedness for future events? 2

35. Find a word similar in meaning to the following words (any two) : 1×2=2
(a) Devastation
(b) Demolition
(c) Construction

36. Read the following passage carefully and make a summary : 3

While India is an agricultural country, and at least seven-tenths of the
boys living today will eventually become farmers, the tendency of
education has often been to disqualify rather than prepare them for
farming. The average youth still looks to education as an escape from
agriculture instead of a preparation for it. Eventually, as it often occurs,
the way to a salaried position is closed and he is forced to take up
agriculture as an occupation. He considers himself unfortunate and his
parents speak of the time and money spent in school as wasted. While it
is not desirable that the teacher should attempt to make future farmers of
the boys in the class, it is a strange paradox that knowledge of agriculture
as an occupation should be withheld from them in nearly all schools. As
far as possible, a boy should be free to choose the occupation for which
he is best fitted, but without some knowledge and guidance during his
years in school, he is not in a position to choose wisely.

302/TUS/102A 20

OR
A stamp is, to many people, just a slip of paper that takes a letter from
one town or country to another. They are unable to understand why we
stamp-collectors find so much pleasure in collecting them. To them it
seems a waste of time and money. But they do not realize that there are
many who do buy stamps, if they did not spend their time collecting
stamps, they would spend it less profitably. We all seek something to do
in our leisure hours. Stamp-collecting has no limits and a collection never
has an end. Countries are always printing and issuing new stamps to
celebrate great events. And the fascination of collecting is trying to obtain
these stamps before one’s rivals. A stamp itself has a fascination of all its
own. There is history in every stamp. The ancient Roman Empire and the
Constitution of America, India’s Independence and the Allied Victory, are
all conveyed to your mind’s eye by means of stamps. We see famous men—
painters, writers, scientists, soldiers, politicians and famous incidents.
Stamps so small and minute contain knowledge that is vast and
important.

Section–C
( Grammar )
37. Fill in the blanks using the passive form of the verbs given in the brackets
(any one) : 2

(a) The meetings _____ (call) off when even there _____ (use) to be
administration emergencies.

(b) Rajesh _____ (gift) a pen by his uncle when he _____ (use) to visit him.

38. Change the following questions into indirect speech : 1×2=2

(a) He asked me, “Have you seen my hat?”

(b) Shyam said, “I have completed the work.”

39. Combine any one of the following pairs of sentences using the connectors
given against each pair : 1×2=2

(a) (i) 1. We could not drink the milk.
2. It was very hot. ( because )

(ii) 1. Swimming is a good sport.
2. It makes people strong. ( which )

302/TUS/102A 21 [ P.T.O.

(b) (i) 1. We completed breakfast.
2. Some guests arrived. ( as soon as )

(ii) 1. The girl solved the puzzle.
2. She was praised by the teacher. ( who )

Section–D
( Functional Writing Skills )

40. You are Shridhar of 1/12, Aravalli Street, Nashik. You had ordered ten
laptops for your company and it had not been delivered till now. Write a
letter to the Manager of Dell, New Delhi to deliver the laptops in time or
else the orders will be cancelled. 3

41. Attempt any one of the following questions : 2
(a) Given below is a jumbled-up memo. Put the sentences in the right
order and rewrite the memo :

MEMORANDUM
From : The General Manager, Parle Company
Subject : Maintain Register
To : The Head Clerk
1. On the subject stated above it has been observed that the
employees are writing the wrong time of their arrival and
departure.
2. It has been observed that the employees are not signing the
attendance register on their arrival and departure.
Please ensure that the following measures are followed strictly by
measures of the staff :
I. Every employee must write the right time of their arrival and
departure in the attendance register.
II. Every employee also be on time to the duty.
Sd/-
Supervisor

(b) You are the Secretary of the ANM Apartments, Nagpur. Write a notice
in not more than 30 words informing the members to attend the
General Body meeting to discuss on the supply of drinking water
issues. Include the details like date, time, venue, etc. Sign as Neethu/
Nagesh.

302/TUS/102A 22

42. Attempt any one of the following questions : 5

(a) You had made a visit to the Jeny Residency, Pune. Write a report on
the facilities available in the campus like the conference hall, open
lawn, stay rooms—big and sufficient, clean environment away from
the city. Write the report to the General Manager P & G, Mumbai.
( Word limit : 120–150 words )

(b) Sports occupy a prominent place in the life of a person and nation.
But no one understands this. Highlighting the importance of sports
and games, write an article on the topic ‘Sports in our Life’ for the
local daily.
( Word limit : 150–200 words )

Section–E

OPTION–I
( ENGLISH FOR RECEPTIONISTS )

43. Answer any one of the following questions in 20–25 words only : 2
(a) Whom does the receptionist represent?
(b) Why should the receptionist be diplomatic sometimes?

44. Answer any one of the following questions : 4

(a) The receptionist at Celio Mobiles receives a call from a customer. She
has recently bought a smartphone and finds that it is not functioning
properly. She contacts you. As you do not deal with repair and service,
guide her about the due procedure for redressal. Provide relevant
information and assistance for the same.

(b) The HR Manager wants you to find out all the necessary details and
make arrangements so that he will be able to reach Chennai from
Mumbai by 25th April, 2024, 10:30 a.m. for a Skill-training
Programme of the senior employees. Prepare the conversation.

45. Mr. Tanay Verma had an appointment with Mr. Abhay, the G. R. Mills, the
Manager at 4:00 p.m. on the 14th April, 2024. Mr. Tanay Verma rings up to
inform that he would be late by one hour. You are the receptionist at
G. R. Mills. Write out a message for Mr. Abhay. 4

302/TUS/102A 23 [ P.T.O.

OPTION–II
( E.S.P. FOR OFFICE USE )

43. Answer any one of the following questions in 20–25 words only : 2

(a) What is an e-mail? How is an e-mail different from letters in
communication?

(b) How to write e-mails in communication?

44. Answer any one of the following questions : 4

(a) You are the Sales Executive of Rayjon Suits and Shirts, Pune, deputed
to conduct a survey of the share market in Nagpur to open a show-
room of the prestigious products of your company. Write your report
to be submitted to the Sales Manager starting a new showroom might
be a suitable market for the purpose. Give necessary reasons.

(b) Shri Jayant works as an Assistant Director in a firm in Bhilai. He has
been asked to visit the firm’s Bilaspur office and submit a report on
how that office is functioning there. Write out a tour report to be
submitted by Shri Jeevan Sharma to Shri Harish Singh, the Joint
Director.

45. Write an e-mail addressed to Shri Vikash Shah, the Production Manager of
your branch office that there will be a meeting on ‘clearing of stock’ sales on
25th June, 2024 at Lucknow. You are Shri Shambu, the Regional Manager
of Shripet Plastics Ltd., Mumbai.
Your e-mail Id—[email protected]
Shri Vikash Shah’s e-mail Id—[email protected] 4

HHH

302/TUS/102A [24V—3000×3] 24