CBSE Class 12 Question Paper 2024 Business Administration
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CBSE Class 12 Question Paper 2024 Business Administration – Text
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Page 1
CBSE
Page 2
Series &RQPS SET~4
Q.P. Code 357
Roll No.
- -
-
Candidates must write the Q.P. Code
on the title page of the answer-book.
NOTE :
(i) - 15
Please check that this question paper contains 15 printed pages.
(ii) - 24
Please check that this question paper contains 24 questions.
(iii) - - - -
Q.P. Code given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
(iv)
Please write down the serial number of the question in the
answer-book before attempting it.
(v) - 15 - 10.15
10.15 10.30 -
-
15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
candidates will read the question paper only and will not write any answer
on the answer-book during this period.
BUSINESS ADMINISTRATION
{ZYm©[aV g‘¶ : 3 KÊQo A{YH V‘ A§H : 60
Time allowed : 3 hours Maximum Marks : 60
357/&RQPS/21 275 Page 1 P.T.O.
Q.P. Code 357
Roll No.
- -
-
Candidates must write the Q.P. Code
on the title page of the answer-book.
NOTE :
(i) - 15
Please check that this question paper contains 15 printed pages.
(ii) - 24
Please check that this question paper contains 24 questions.
(iii) - - - -
Q.P. Code given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
(iv)
Please write down the serial number of the question in the
answer-book before attempting it.
(v) - 15 - 10.15
10.15 10.30 -
-
15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
candidates will read the question paper only and will not write any answer
on the answer-book during this period.
BUSINESS ADMINISTRATION
{ZYm©[aV g‘¶ : 3 KÊQo A{YH V‘ A§H : 60
Time allowed : 3 hours Maximum Marks : 60
357/&RQPS/21 275 Page 1 P.T.O.
Page 3
(i)
(ii) - 24 : - -
(iii) - -
(iv) (6 + 18 =) 24 () 3
(6 + 11 =) 17
(v)
(vi) : 30
(a) 06
(b)
(c)
(d) /
(vii) : 30
(a) 18
(b) 11
(c)
(d) /
1. 6 4 : 4 1 4
(i) _________ - 1
(a) () (b)
(c) (d)
(ii) _________ 1
(a) (b) -
(c) (d)
(iii) 1
357/&RQPS/21 Page 2
(ii) - 24 : - -
(iii) - -
(iv) (6 + 18 =) 24 () 3
(6 + 11 =) 17
(v)
(vi) : 30
(a) 06
(b)
(c)
(d) /
(vii) : 30
(a) 18
(b) 11
(c)
(d) /
1. 6 4 : 4 1 4
(i) _________ - 1
(a) () (b)
(c) (d)
(ii) _________ 1
(a) (b) -
(c) (d)
(iii) 1
357/&RQPS/21 Page 2
Page 4
General Instructions :
(i) Please read the instructions carefully.
(ii) This Question Paper consists of 24 questions in two sections : Section–A
& Section–B.
(iii) Section–A has Objective Type Questions whereas Section–B contains
Subjective type questions.
(iv) Out of the given (6 + 18 =) 24 questions, a candidate has to answer
(6 + 11 =) 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct
order.
(vi) Section–A : Objective Type Questions (30 Marks)
(a) This Section has 06 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section–B : Subjective Type Questions (30 Marks)
(a) This Section contains 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
SECTION – A
(Objective Type Questions)
1. Answer any 4 out of the given 6 questions on Employability Skills : 4 1=4
(i) _________ are the individual pages of a presentation. 1
(a) Templates (b) Slides
(c) Thumb prints (d) Sheets
(ii) A _________ is a company that is in the first stage of its operations. 1
(a) Service company (b) Start-up company
(c) Innovative company (d) Government company
(iii) Name the ministry which has set-up skill council for Green Jobs. 1
357/&RQPS/21 Page 3 P.T.O.
(i) Please read the instructions carefully.
(ii) This Question Paper consists of 24 questions in two sections : Section–A
& Section–B.
(iii) Section–A has Objective Type Questions whereas Section–B contains
Subjective type questions.
(iv) Out of the given (6 + 18 =) 24 questions, a candidate has to answer
(6 + 11 =) 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct
order.
(vi) Section–A : Objective Type Questions (30 Marks)
(a) This Section has 06 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section–B : Subjective Type Questions (30 Marks)
(a) This Section contains 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
SECTION – A
(Objective Type Questions)
1. Answer any 4 out of the given 6 questions on Employability Skills : 4 1=4
(i) _________ are the individual pages of a presentation. 1
(a) Templates (b) Slides
(c) Thumb prints (d) Sheets
(ii) A _________ is a company that is in the first stage of its operations. 1
(a) Service company (b) Start-up company
(c) Innovative company (d) Government company
(iii) Name the ministry which has set-up skill council for Green Jobs. 1
357/&RQPS/21 Page 3 P.T.O.
Page 5
(iv) __________ ,
1
(a) (b)
(c) - (d) -
(v) ,
? 1
(a) (b)
(c) (d)
(vi) __________ ,
1
2. 7 5 : 5 1 5
(i)
? 1
(a) (b)
(c) (d)
(ii) : 1
(a) (b)
(c) (d)
(iii) “ ”
? 1
(a) (b)
(c) (d)
(iv)
1
(v) ? 1
(i)
(ii)
(iii)
(iv)
:
(a) (i) (ii) (b) (iii) (iv)
(c) (ii) (iii) (d) (i) (iii)
357/&RQPS/21 Page 4
1
(a) (b)
(c) - (d) -
(v) ,
? 1
(a) (b)
(c) (d)
(vi) __________ ,
1
2. 7 5 : 5 1 5
(i)
? 1
(a) (b)
(c) (d)
(ii) : 1
(a) (b)
(c) (d)
(iii) “ ”
? 1
(a) (b)
(c) (d)
(iv)
1
(v) ? 1
(i)
(ii)
(iii)
(iv)
:
(a) (i) (ii) (b) (iii) (iv)
(c) (ii) (iii) (d) (i) (iii)
357/&RQPS/21 Page 4
Page 6
(iv) __________ is the ability to control one’s emotions, thoughts and
behaviour effectively in different situations. 1
(a) Motivation (b) Selfishness
(c) Self-management (d) Self-belief
(v) Deepak has a feeling of inferiority, rejection and criticism. What type
of personality disorder is this ? 1
(a) Borderline (b) Avoidant
(c) Dependent (d) Obsessive
(vi) __________ is important in communication as it helps in knowing
whether the receiver has understood the message or not. 1
2. Answer any 5 out of the given 7 questions : 5 1=5
(i) Management cannot be seen but its presence can be felt. Which
characteristic of management is highlighted in the given statement ? 1
(a) Group activity (b) Dynamic function
(c) Intangible force (d) Continuous process
(ii) The technique used by Taylor for distinguishing efficient and
inefficient workers : 1
(a) Differential piece wage system (b) Time study
(c) Motion study (d) Method study
(iii) “There are inefficient communication channels within the
organisation”. Which hurdle of communication is being referred here ? 1
(a) Emotional (b) Systematic
(c) Attitudinal (d) Psychological
(iv) To create a desire among employees to perform to the best of their
ability is an important element of directing. Name it. 1
(v) Which of the following are part of social responsibilities of business
towards consumers ? 1
(i) Proper system for accomplishment and promotion.
(ii) Improving efficiency of business operations.
(iii) To supply goods at reasonable prices.
(iv) To provide an opportunity for being heard and address grievances.
Choose the correct option :
(a) (i) and (ii) (b) (iii) and (iv)
(c) (ii) and (iii) (d) (i) and (iii)
357/&RQPS/21 Page 5 P.T.O.
behaviour effectively in different situations. 1
(a) Motivation (b) Selfishness
(c) Self-management (d) Self-belief
(v) Deepak has a feeling of inferiority, rejection and criticism. What type
of personality disorder is this ? 1
(a) Borderline (b) Avoidant
(c) Dependent (d) Obsessive
(vi) __________ is important in communication as it helps in knowing
whether the receiver has understood the message or not. 1
2. Answer any 5 out of the given 7 questions : 5 1=5
(i) Management cannot be seen but its presence can be felt. Which
characteristic of management is highlighted in the given statement ? 1
(a) Group activity (b) Dynamic function
(c) Intangible force (d) Continuous process
(ii) The technique used by Taylor for distinguishing efficient and
inefficient workers : 1
(a) Differential piece wage system (b) Time study
(c) Motion study (d) Method study
(iii) “There are inefficient communication channels within the
organisation”. Which hurdle of communication is being referred here ? 1
(a) Emotional (b) Systematic
(c) Attitudinal (d) Psychological
(iv) To create a desire among employees to perform to the best of their
ability is an important element of directing. Name it. 1
(v) Which of the following are part of social responsibilities of business
towards consumers ? 1
(i) Proper system for accomplishment and promotion.
(ii) Improving efficiency of business operations.
(iii) To supply goods at reasonable prices.
(iv) To provide an opportunity for being heard and address grievances.
Choose the correct option :
(a) (i) and (ii) (b) (iii) and (iv)
(c) (ii) and (iii) (d) (i) and (iii)
357/&RQPS/21 Page 5 P.T.O.
Page 7
(vi) 1
(vii) ? 1
(a) (b)
(c) (d)
3. 7 6 : 6 1=6
(i) “ ”
1
(a)
(b)
(c)
(d)
(ii) 1
(iii) _________
1
(a) (b) (c) (d)
(iv)
- ? 1
(v) ? 1
(vi) “ , ”
? 1
(vii)
? 1
4. 6 5 5 1 5
(i) -
? 1
(a) (b)
(c) (d)
357/&RQPS/21 Page 6
(vii) ? 1
(a) (b)
(c) (d)
3. 7 6 : 6 1=6
(i) “ ”
1
(a)
(b)
(c)
(d)
(ii) 1
(iii) _________
1
(a) (b) (c) (d)
(iv)
- ? 1
(v) ? 1
(vi) “ , ”
? 1
(vii)
? 1
4. 6 5 5 1 5
(i) -
? 1
(a) (b)
(c) (d)
357/&RQPS/21 Page 6
Page 8
(vi) Name any one type of Financial Incentive. 1
(vii) Which of the following does not highlight the importance of
Information Technology ? 1
(a) Speed (b) Accuracy
(c) Relevance (d) Time consuming
3. Answer any 6 out of the given 7 questions : 6 1=6
(i) “As a manager Amit aims at reducing cost and increasing
productivity.” 1
Identify the importance of management highlighted in the given
statement.
(a) Management helps in determining objective.
(b) Management encourages innovation.
(c) Management helps in creating dynamic organisation.
(d) Management helps in efficient use of resources.
(ii) Name the principle of management which prevents dual subordination. 1
(iii) The experience gained while controlling the operations will help
improve the process and function of _________. 1
(a) Planning (b) Directing (c) Organising (d) Staffing
(iv) In which leadership style the leader appreciates any innovative ideas
given by his subordinates and frames policy only after consulting them ? 1
(v) Which theory of Motivation was propounded by William Ouchi ? 1
(vi) “Communication should be well planned, logical and sequential
presentation of information.” Which aspect of effective
communication is being referred in this statement ? 1
(vii) Which approach of Corporate Social Responsibility helps in providing
funds and skills ? 1
4. Answer any 5 out of the given 6 questions : 5 1=5
(i) Ashok is responsible for signing new business deals and entering
into joint ventures with foreign companies. At which level of
management is Ashok working ? 1
(a) Lower level (b) Middle level
(c) Executive level (d) Top level
357/&RQPS/21 Page 7 P.T.O.
(vii) Which of the following does not highlight the importance of
Information Technology ? 1
(a) Speed (b) Accuracy
(c) Relevance (d) Time consuming
3. Answer any 6 out of the given 7 questions : 6 1=6
(i) “As a manager Amit aims at reducing cost and increasing
productivity.” 1
Identify the importance of management highlighted in the given
statement.
(a) Management helps in determining objective.
(b) Management encourages innovation.
(c) Management helps in creating dynamic organisation.
(d) Management helps in efficient use of resources.
(ii) Name the principle of management which prevents dual subordination. 1
(iii) The experience gained while controlling the operations will help
improve the process and function of _________. 1
(a) Planning (b) Directing (c) Organising (d) Staffing
(iv) In which leadership style the leader appreciates any innovative ideas
given by his subordinates and frames policy only after consulting them ? 1
(v) Which theory of Motivation was propounded by William Ouchi ? 1
(vi) “Communication should be well planned, logical and sequential
presentation of information.” Which aspect of effective
communication is being referred in this statement ? 1
(vii) Which approach of Corporate Social Responsibility helps in providing
funds and skills ? 1
4. Answer any 5 out of the given 6 questions : 5 1=5
(i) Ashok is responsible for signing new business deals and entering
into joint ventures with foreign companies. At which level of
management is Ashok working ? 1
(a) Lower level (b) Middle level
(c) Executive level (d) Top level
357/&RQPS/21 Page 7 P.T.O.
Page 9
(ii) 1
(iii) : 1
(i) (ii)
(iii) (iv)
(v)
:
(a) (ii), (i), (v), (iv), (iii) (b) (i), (ii), (v), (iii), (iv)
(c) (ii), (v), (i), (iii), (iv) (d) (iv), (ii), (v), (i), (iii)
(iv) 1
(v) ? 1
(a)
(b)
(c)
(d)
(vi) ? 1
5. 6 5 : 5 1 5
(i) ? 1
(a)
(b)
(c)
(d) ,
(ii)
_________ 1
(a) (b)
(c) (d)
(iii) : 1
(a) ()
(b)
(c)
(d)
357/&RQPS/21 Page 8
(iii) : 1
(i) (ii)
(iii) (iv)
(v)
:
(a) (ii), (i), (v), (iv), (iii) (b) (i), (ii), (v), (iii), (iv)
(c) (ii), (v), (i), (iii), (iv) (d) (iv), (ii), (v), (i), (iii)
(iv) 1
(v) ? 1
(a)
(b)
(c)
(d)
(vi) ? 1
5. 6 5 : 5 1 5
(i) ? 1
(a)
(b)
(c)
(d) ,
(ii)
_________ 1
(a) (b)
(c) (d)
(iii) : 1
(a) ()
(b)
(c)
(d)
357/&RQPS/21 Page 8
Page 10
(ii) Name the Principle of Management which requires judicious
application of penalties by management. 1
(iii) Identify the correct sequence of Staffing process : 1
(i) Recruitment (ii) Manpower Planning
(iii) Induction and Orientation (iv) Placement
(v) Selection
Choose the correct option :
(a) (ii), (i), (v), (iv), (iii) (b) (i), (ii), (v), (iii), (iv)
(c) (ii), (v), (i), (iii), (iv) (d) (iv), (ii), (v), (i), (iii)
(iv) State any one feature of Formal Communication. 1
(v) What is the key characteristic of a charismatic leader ? 1
(a) Relying on formal authority
(b) Motivating and inspiring followers
(c) Establishing strict rules and procedures
(d) Giving employees complete freedom to make decisions.
(vi) What is meant by job enlargement ? 1
5. Answer any 5 out of the given 6 questions : 5 1=5
(i) What is not true about the concept of Neo Classical Approach ? 1
(a) It gives importance to human and social aspect of workers.
(b) Workers act as member of group.
(c) Formal leaders play an important part in enforcing norms among
the members of group.
(d) Workers share tasks, information and knowledge.
(ii) Zinger Foods Ltd. has reduced the sugar and fat levels of its cookies
in response to changing customers’ needs and tastes. This strategy
suggests that management is _________. 1
(a) An intangible force (b) A group activity
(c) A dynamic function (d) A multidisciplinary activity
(iii) The last step in controlling process is : 1
(a) Establishment of standards
(b) Taking remedial action
(c) Measurement of performance
(d) Comparison of Actual and Standard performance
357/&RQPS/21 Page 9 P.T.O.
application of penalties by management. 1
(iii) Identify the correct sequence of Staffing process : 1
(i) Recruitment (ii) Manpower Planning
(iii) Induction and Orientation (iv) Placement
(v) Selection
Choose the correct option :
(a) (ii), (i), (v), (iv), (iii) (b) (i), (ii), (v), (iii), (iv)
(c) (ii), (v), (i), (iii), (iv) (d) (iv), (ii), (v), (i), (iii)
(iv) State any one feature of Formal Communication. 1
(v) What is the key characteristic of a charismatic leader ? 1
(a) Relying on formal authority
(b) Motivating and inspiring followers
(c) Establishing strict rules and procedures
(d) Giving employees complete freedom to make decisions.
(vi) What is meant by job enlargement ? 1
5. Answer any 5 out of the given 6 questions : 5 1=5
(i) What is not true about the concept of Neo Classical Approach ? 1
(a) It gives importance to human and social aspect of workers.
(b) Workers act as member of group.
(c) Formal leaders play an important part in enforcing norms among
the members of group.
(d) Workers share tasks, information and knowledge.
(ii) Zinger Foods Ltd. has reduced the sugar and fat levels of its cookies
in response to changing customers’ needs and tastes. This strategy
suggests that management is _________. 1
(a) An intangible force (b) A group activity
(c) A dynamic function (d) A multidisciplinary activity
(iii) The last step in controlling process is : 1
(a) Establishment of standards
(b) Taking remedial action
(c) Measurement of performance
(d) Comparison of Actual and Standard performance
357/&RQPS/21 Page 9 P.T.O.
Page 11
(iv)
_________ 1
(a)
(b)
(c)
(d) -
(v) 1
(vi) 1
6. 6 5 : 5´1=5
(i) 1
(ii) 1
(a) (b)
(c) (d)
(iii) ‘’ ? 1
(a) (b)
(c) (d)
(iv) ? 1
(a)
(b)
(c)
(d) -
(v) ? 1
(i) (ii)
(iii) (iv)
:
(a) (i), (ii), (iii) (b) (ii), (iii), (iv)
(c) (i), (ii), (iv) (d) (i), (iii), (iv)
(vi)
1
357/&RQPS/21 Page 10
_________ 1
(a)
(b)
(c)
(d) -
(v) 1
(vi) 1
6. 6 5 : 5´1=5
(i) 1
(ii) 1
(a) (b)
(c) (d)
(iii) ‘’ ? 1
(a) (b)
(c) (d)
(iv) ? 1
(a)
(b)
(c)
(d) -
(v) ? 1
(i) (ii)
(iii) (iv)
:
(a) (i), (ii), (iii) (b) (ii), (iii), (iv)
(c) (i), (ii), (iv) (d) (i), (iii), (iv)
(vi)
1
357/&RQPS/21 Page 10
Page 12
(iv) For convenient facilitation of business processes the organisation
makes use of _________ software for better integration. 1
(a) Enterprise Resource Planning
(b) Consumer Programme
(c) Electronic Exchange Programme
(d) E-business Resource Planning
(v) Give an example of economic responsibility of business. 1
(vi) Write any one disadvantage of Free-Rein Leadership style. 1
6. Answer any 5 out of the given 6 questions : 5 1=5
(i) Mention any one aspect of Information Technology. 1
(ii) One of the following is an advantage of functional structure. Identify. 1
(a) Flexibility (b) Personalised attention
(c) High specialization (d) Responsibility for end results
(iii) Which of the following is not a feature of profession ? 1
(a) Restricted Entry (b) Professional Association
(c) Systematic Body of knowledge (d) Service Motive
(iv) Which of the following is a desirable feature of leadership ? 1
(a) One directional influence from leader to follower.
(b) Coercive power and authority
(c) Lack of freedom
(d) Coexistence of leaders and managers
(v) Which of the following are the branches of Classical Approach of
Management ? 1
(i) Scientific Management (ii) Administrative Management
(iii) Human Resource Management (iv) Bureaucratic Theory
Choose the correct option :
(a) (i), (ii), (iii) (b) (ii), (iii), (iv)
(c) (i), (ii), (iv) (d) (i), (iii), (iv)
(vi) Suraj is being placed at a higher job position with more salary and
responsibility. Name the concept. 1
357/&RQPS/21 Page 11 P.T.O.
makes use of _________ software for better integration. 1
(a) Enterprise Resource Planning
(b) Consumer Programme
(c) Electronic Exchange Programme
(d) E-business Resource Planning
(v) Give an example of economic responsibility of business. 1
(vi) Write any one disadvantage of Free-Rein Leadership style. 1
6. Answer any 5 out of the given 6 questions : 5 1=5
(i) Mention any one aspect of Information Technology. 1
(ii) One of the following is an advantage of functional structure. Identify. 1
(a) Flexibility (b) Personalised attention
(c) High specialization (d) Responsibility for end results
(iii) Which of the following is not a feature of profession ? 1
(a) Restricted Entry (b) Professional Association
(c) Systematic Body of knowledge (d) Service Motive
(iv) Which of the following is a desirable feature of leadership ? 1
(a) One directional influence from leader to follower.
(b) Coercive power and authority
(c) Lack of freedom
(d) Coexistence of leaders and managers
(v) Which of the following are the branches of Classical Approach of
Management ? 1
(i) Scientific Management (ii) Administrative Management
(iii) Human Resource Management (iv) Bureaucratic Theory
Choose the correct option :
(a) (i), (ii), (iii) (b) (ii), (iii), (iv)
(c) (i), (ii), (iv) (d) (i), (iii), (iv)
(vi) Suraj is being placed at a higher job position with more salary and
responsibility. Name the concept. 1
357/&RQPS/21 Page 11 P.T.O.
Page 13
5 3 20 30 : 3 2=6
7. 2
8. 2
9. ? , ,
2
10. 2
11. ? 2
5 3 20 30 : 3 2=6
12. 2
13. ‘’ 2
14. 2
15. - ‘ ’ 2
16. ?
2
3 2 30 50 : 2 3=6
17. 3
18. “ , ”
?
3
19. “ ” 3
5 3 50 80 : 3 4 = 12
20. , 2022-
23 ` 1,00,000 2023
-
4
357/&RQPS/21 Page 12
7. 2
8. 2
9. ? , ,
2
10. 2
11. ? 2
5 3 20 30 : 3 2=6
12. 2
13. ‘’ 2
14. 2
15. - ‘ ’ 2
16. ?
2
3 2 30 50 : 2 3=6
17. 3
18. “ , ”
?
3
19. “ ” 3
5 3 50 80 : 3 4 = 12
20. , 2022-
23 ` 1,00,000 2023
-
4
357/&RQPS/21 Page 12
Page 14
SECTION – B
(Subjective Type Questions)
Answer any 3 out of the given 5 questions in 20-30 words each : 3 2=6
7. Explain Environmental Barriers to entrepreneurship. 2
8. Mention any two benefits of a Green Job. 2
9. What is a Spreadsheet ? Name the three main types of data which can be
entered in a spreadsheet. 2
10. Write any two steps to overcome personality disorders. 2
11. Why is listening skill important in communication ? 2
Answer any 3 out of the given 5 questions in 20-30 words each : 3 2=6
12. List any two aspects of Mental Revolution as propounded by Taylor. 2
13. Explain ‘Supervision’ as an element of Directing. 2
14. Write any two disadvantages of Democratic Leadership Style. 2
15. Explain ‘Group Incentive’ as a Non-Financial Incentive for motivating an
employee. 2
16. How can a leader help in building team spirit and create confidence
among the subordinates ? Explain. 2
Answer any 2 out of the given 3 questions in 30-50 words each : 2 3=6
17. State any three advantages of Informal Communication. 3
18. “What distinguishes a successful manager from a less successful one is
the ability to put the principles into practice.” Which aspect of nature of
management is highlighted in the above statement ? State any two of its
features. 3
19. “Motivation can be positive or negative”. Explain. 3
Answer any 3 out of the given 5 questions in 50-80 words each : 3 4 = 12
20. A, B and C are partners. They are into a business of exporting Indian
Handicraft items. They earned a profit of ` 1,00,000 in the year 2022-23.
In the year 2023 they decided to make their presence online. But C was
not comfortable with this decision. You are their business consultant.
Suggest any four advantages of doing E-business to C. 4
357/&RQPS/21 Page 13 P.T.O.
(Subjective Type Questions)
Answer any 3 out of the given 5 questions in 20-30 words each : 3 2=6
7. Explain Environmental Barriers to entrepreneurship. 2
8. Mention any two benefits of a Green Job. 2
9. What is a Spreadsheet ? Name the three main types of data which can be
entered in a spreadsheet. 2
10. Write any two steps to overcome personality disorders. 2
11. Why is listening skill important in communication ? 2
Answer any 3 out of the given 5 questions in 20-30 words each : 3 2=6
12. List any two aspects of Mental Revolution as propounded by Taylor. 2
13. Explain ‘Supervision’ as an element of Directing. 2
14. Write any two disadvantages of Democratic Leadership Style. 2
15. Explain ‘Group Incentive’ as a Non-Financial Incentive for motivating an
employee. 2
16. How can a leader help in building team spirit and create confidence
among the subordinates ? Explain. 2
Answer any 2 out of the given 3 questions in 30-50 words each : 2 3=6
17. State any three advantages of Informal Communication. 3
18. “What distinguishes a successful manager from a less successful one is
the ability to put the principles into practice.” Which aspect of nature of
management is highlighted in the above statement ? State any two of its
features. 3
19. “Motivation can be positive or negative”. Explain. 3
Answer any 3 out of the given 5 questions in 50-80 words each : 3 4 = 12
20. A, B and C are partners. They are into a business of exporting Indian
Handicraft items. They earned a profit of ` 1,00,000 in the year 2022-23.
In the year 2023 they decided to make their presence online. But C was
not comfortable with this decision. You are their business consultant.
Suggest any four advantages of doing E-business to C. 4
357/&RQPS/21 Page 13 P.T.O.
Page 15
21. , -
31 , 2023 ` 10,00,000
10% - ,
,
,
4
22.
,
,
,
(i)
(ii) 4
23. “ ”
4
24. ...,
,
(i)
(ii)
(iii)
1+1+2=4
___________
357/&RQPS/21 Page 14
31 , 2023 ` 10,00,000
10% - ,
,
,
4
22.
,
,
,
(i)
(ii) 4
23. “ ”
4
24. ...,
,
(i)
(ii)
(iii)
1+1+2=4
___________
357/&RQPS/21 Page 14
Page 16
21. Krish, Reena and Yogesh are siblings. They are also partners of a
business of manufacturing Herbal cosmetics. The profit for the year
ending March 31, 2023 was ` 10,00,000. Before distributing profits, they
donated 10% of profits to an NGO, as charity for welfare of educationally
backward section of the society. They also provided incentives to the
employees of their organisation. Identify and explain the types of social
responsibilities being adhered to by Krish, Reena and Yogesh. 4
22. Company Creta Ltd. is facing a lot of problems from past one year. It
manufactures white goods like microwave, washing machine, air
conditioners. The company’s margins are declining. The profits and
market share are also steep low. The production department blames
marketing department for not meeting sales target and marketing
department blames production department for producing low quality
products. Finance department blames both the departments for declining
return on investment.
(i) Identify the concept of management being highlighted in the above
case.
(ii) Explain any three points of importance of the identified concept. 4
23. “An effective leader possesses certain qualities which differentiates him
from common man.” Explain any four qualities of a good leader. 4
24. The CEO Rajeev of XYZ Ltd., an automobile company dreams of his
company becoming the best player in future, for which he feels thinking
process has to be very effective. He has a very efficient team of people
working at various levels. But he is in the habit of overseeing the
execution work and not letting the Heads of the department take the
decision. This adds to his stress level and decreases efficiency. He is
unable to maintain a balance between administration and management
functions.
(i) Identify the level of management at which Rajeev is working.
(ii) State any one function of the level of management identified.
(iii) Differentiate between administration and management on the basis
of nature and functions, so that Rajeev can work efficiently and
effectively. 1+1+2=4
___________
357/&RQPS/21 Page 15 P.T.O.
business of manufacturing Herbal cosmetics. The profit for the year
ending March 31, 2023 was ` 10,00,000. Before distributing profits, they
donated 10% of profits to an NGO, as charity for welfare of educationally
backward section of the society. They also provided incentives to the
employees of their organisation. Identify and explain the types of social
responsibilities being adhered to by Krish, Reena and Yogesh. 4
22. Company Creta Ltd. is facing a lot of problems from past one year. It
manufactures white goods like microwave, washing machine, air
conditioners. The company’s margins are declining. The profits and
market share are also steep low. The production department blames
marketing department for not meeting sales target and marketing
department blames production department for producing low quality
products. Finance department blames both the departments for declining
return on investment.
(i) Identify the concept of management being highlighted in the above
case.
(ii) Explain any three points of importance of the identified concept. 4
23. “An effective leader possesses certain qualities which differentiates him
from common man.” Explain any four qualities of a good leader. 4
24. The CEO Rajeev of XYZ Ltd., an automobile company dreams of his
company becoming the best player in future, for which he feels thinking
process has to be very effective. He has a very efficient team of people
working at various levels. But he is in the habit of overseeing the
execution work and not letting the Heads of the department take the
decision. This adds to his stress level and decreases efficiency. He is
unable to maintain a balance between administration and management
functions.
(i) Identify the level of management at which Rajeev is working.
(ii) State any one function of the level of management identified.
(iii) Differentiate between administration and management on the basis
of nature and functions, so that Rajeev can work efficiently and
effectively. 1+1+2=4
___________
357/&RQPS/21 Page 15 P.T.O.
Page 17
357/&RQPS/21 275 Page 16
Page 18
CBSE STUDY MATERIAL
CBSE Board
INFORMATION CLASS STUDY MATERIAL
1 Time Table 09 Sample Paper
10 Sample Paper
2 Result
11 Sample Paper
3 Syllabus 12 Sample Paper
OTHER RESOURCES
09 Question Paper
Maps of India, Maps of World
Writing Skill Formats 10 Question Paper
Periodic Table 11 Question Paper
12 Question Paper
Class 9 Notes
Class 10 Notes
NCERT Book
Class 11 Notes
Class 12 Notes NCERT Solutions
ENTRANCE EXAMS
JEE Main CLAT CUET UG
JEE Advanced NEET UG Fashion & Design
CBSE Board
INFORMATION CLASS STUDY MATERIAL
1 Time Table 09 Sample Paper
10 Sample Paper
2 Result
11 Sample Paper
3 Syllabus 12 Sample Paper
OTHER RESOURCES
09 Question Paper
Maps of India, Maps of World
Writing Skill Formats 10 Question Paper
Periodic Table 11 Question Paper
12 Question Paper
Class 9 Notes
Class 10 Notes
NCERT Book
Class 11 Notes
Class 12 Notes NCERT Solutions
ENTRANCE EXAMS
JEE Main CLAT CUET UG
JEE Advanced NEET UG Fashion & Design
Document Details
| Board / Org | CBSE |
| Exam | Class 12 |
| Type | Question Paper |
| Pages | 18 |
| Updated | 30 Apr 2026 |