Karnataka SSLC Question Paper 2021 Retail

¥Àæ±ÉߥÀĹÛPÉAiÀÄ ¸ÀASÉå £ÉÆÃAzÀt ¸ÀASÉå :
Q.P. Booklet Sl.No.
Register Number :

Tear here
J¸ï.J¸ï.J¯ï.¹ ªÀÄÄRå ¥ÀjÃPÉë – 2021
S.S.L.C MAIN EXAMINATION – 2021

¥ÀwPæ É / Paper – 02
«µÀAiÀÄ : ¥Àx
æ ª
À ÄÀ ¨sÁµÉ + ¢éwÃAiÀÄ ¨sÁµÉ + vÀÈwÃAiÀÄ ¨sÁµÉ / J£ï.J¸ï.PÀÆå.J¥sï
Subjects : First Language + Second Language + Third Language / NSQF

TEAR HERE TO OPEN THE QUESTION BOOKLET
(CCERF/CCERR)
¸ÀªÄÀ AiÀÄ : ¨É¼U
À ÎÉ 10.30 jAzÀ ªÀÄzsÁåºÀß 01.30gÀªg
À U
É É] [Time : 10.30 A.M to 01.30 P.M

MlÄÖ ¥À±
æ ßÉ UÀ¼À ¸ÀASÉå : 40+40+40=120] [Total No. of Questions : 40+40+40=120

¥Àæ±Éß ¥ÀĹÛPÉAiÀÄ£ÀÄß vÉgÉAiÀÄ®Ä E°è PÀvÀÛj¹
UÀjµÀ× CAPÀU¼
À ÄÀ : 40+40+40=120] [Max.Marks : 40+40+40=120

J£ï.J¸ï.PÀÆå.J¥sï / NSQF – 87KE - jÃmÉïï / Retail
«zÁåyðUÀ½UÉ ¸ÀÆZÀ£U
É ¼
À ÄÀ / Instructions to Students

1. ¥Àª
æ ÃÉ ±À ¥Àvz
æÀ °
À £
è À ºÀ£Æ
É ßAzÀÄ CAQUÀ¼À £ÉÆÃAzÀt ¸ÀASÉåAiÀÄ£ÀÄß ¥À±
æ ßÉ ¥ÀĹÛPA
É iÀÄ §®¥Á±ÀéðzÀ
ªÉÄîÄÛ¢AiÀÄ°è ¸ÀàµÖª
À ÁV §gɬÄj.
Write your eleven digits Register Number on the Question Paper as allotted in the
admission ticket in the space provided at the top right corner of this front page.

2. F ¥À±
æ ßÉ ¥ÀwPæ AÉ iÀÄ£ÀÄß »ªÀÄÄäR eÁPÉmï ªÀÄÆ®PÀ ªÉƺÀgÄÀ /¹Ã¯ï ªÀiÁqÀ¯ÁVzÉ. ¥ÀjÃPÉë ¥ÁægAÀ ¨sª
À ÁUÀĪÀ
¸ÀªÄÀ AiÀÄPÉÌ ¤ªÀÄä ¥À±
æ ßÉ ¥ÀwPæ A
É iÀÄ §®§¢AiÀÄ ¥Á±ÀéðªÀ£ÄÀ ß PÀvj
ÛÀ ¹ ¥À±
æ ßÉ ¥ÀwPæ A
É iÀÄ°è J¯Áè ¥ÀÄlUÀ¼ÄÀ
EªÉAiÉÄà JAzÀÄ ¥ÀjÃQë¹PÉƽî.
This question paper has been sealed by reverse jacket. You have to cut on the right
side to open the Question Paper at the time of commencement of the examination.
Check whether all the pages of the question paper are intact.

3. «µÀAiÀĪÁgÀÄ O.M.R ¥ÀÄlªÀ£ÄÀ ß ¥Àv
æ åÉ ÃPÀªÁV ¤ÃqÀ¯ÁUÀĪÀÅzÀÄ.
ÛÀ ¹
E°èAzÀ PÀvj

O.M.R Sheet will be provided subject wise separately.

1402 (Retail) [P.T.O.

CCERF/CCERR 87-KE
4. F ¥À±
æ ßÉ ¥ÀwPæ A
É iÀÄÄ ªÀÄÆgÀÄ ¨sÁµÁ «µÀAiÀÄUÀ¼£
À ÄÀ ß ºÉÆA¢zÀÄÝ, ¥Àw
æ «µÀAiÀĪÀÇ ¥Àv
æ åÉ ÃPÀªÁzÀ
¥ÀĹÛPA
É iÀÄ£ÀÄß ºÉÆA¢zÉ.

This Question Paper consists of three languages and each language has separate
question booklet.

5. ¥Àw
æ «µÀAiÀÄPÉÌ 40 ¥À±
æ ßÉ UÀ½zÀÄÝ, F ¥À±
æ ßÉ ¥ÀwPæ A
É iÀÄÄ MlÄÖ 120 ¥À±
æ ßÉ UÀ¼£
À ÄÀ ß ºÉÆA¢zÉ.

(i) ¥Àx
æ ª
À ÄÀ ¨sÁµÉ - ¥À±
æ ßÉ UÀ¼À PÀª
æ ÄÀ ¸ÀASÉå 01 jAzÀ 40

(ii) ¢éwÃAiÀÄ ¨sÁµÉ - ¥À±
æ ßÉ UÀ¼À PÀª
æ ÄÀ ¸ÀASÉå 41 jAzÀ 80

(iii) vÀÈwÃAiÀÄ ¨sÁµÉ / J£ï.J¸ï.PÀÆå.J¥sï - ¥À±
æ ßÉ UÀ¼À PÀª
æ ÄÀ ¸ÀASÉå 81 jAzÀ 120

40 Questions are provided against each subject. This question paper contains 120
questions in all.

(i) First Language – Question No 01 To 40

(ii) Second Language – Question No 41 To 80

(iii) Third Language / NSQF– Question No 81 To 120

6. ¥Àæw ¥Àæ±ÉßUÉ MAzÀÄ CAPÀ«zÀÄÝ, J¯Áè ¥Àæ±ÉßUÀ½UÀÆ GvÀÛj¸ÀĪÀÅzÀÄ PÀqÁØAiÀÄ ºÁUÀÆ ¥Àw
æ
¸ÀjAiÀiÁzÀ GvÀg
Û PÀ ÌÉ MAzÀÄ CAPÀ«zÀÄÝ, vÀ¥ÁàzÀ GvÀg
Û PÀ ÌÉ AiÀiÁªÀÅzÉà IÄuÁvÀäPÀ CAPÀU¼
À ÄÀ
EgÀĪÀÅ¢®è.

Each question carries one mark. Answering all the questions is compulsory and each
correct answer will be awarded one mark. There will be no negative marking for
wrong answers.

7. ¥ÀjÃPÁë CªÀ¢A
ü iÀÄ°è,

J) ¥À±
æ ßÉ UÀ¼£
À ÄÀ ß eÁUÀgÆ
À PÀv¬
É ÄAzÀ N¢j.

1402 (Retail) -2-

CCERF/CCERR 87-KE
©) N.JA.Dgï. (OMR) ¥ÀÄlzÀ°è ¥Àw
æ ¥À±
æ ßÉ ¸ÀASÉåUÉ ¸Àj ºÉÆAzÀĪÀ GvÀg
Û ª
À £
À ÄÀ ß UÀÄgÀÄw¸À®Ä
¤ÃqÀ¯ÁVgÀĪÀ £Á®ÄÌ ªÀÈvÀU
Û ¼
À À ¥ÉÊQ ¸ÀjAiÀiÁzÀ GvÀg
Û z
À À MAzÀÄ ªÀÈvÀª
Û £
À ÄÀ ß ¤Ã°/PÀ¥ÄÀ à
±Á¬ÄAiÀÄ ¨Á¯ï ¥Á¬ÄAmï ¥É£ï ªÀiÁvÀæ G¥ÀAiÉÆÃV¹ ¸ÀA¥ÀÆtðªÁV ±ÉÃqï ªÀiÁr.
MªÉÄä GvÀg
Û ª
À £
À ÄÀ ß ±ÉÃqï ªÀiÁrzÀ ªÉÄÃ¯É §zÀ¯Á¬Ä¸À®Ä CªÀPÁ±À«®è ªÀÄvÀÄÛ AiÀiÁªÀÅzÉÃ
C£ÀUv
À åÀ UÀÄgÀÄvÀÄUÀ¼£
À ÄÀ ß N.JA.Dgï. (OMR) ªÉÄÃ¯É ªÀiÁqÀ¨ÁgÀzÄÀ .

GzÁºÀgu
À :É ¥À±
æ ßÉ ¸ÀASÉå 20PÉÌ GvÀg
Û z
À À DAiÉÄÌ ¸ÀASÉå C DVzÀÝ°,è N.JA.Dgï. (OMR)
¥ÀÄlzÀ°è DAiÉÄÌ C AiÀÄ£ÀÄß ¤Ã°/PÀ¥ÄÀ à ¨Á¯ï ¥Á¬ÄAmï ¥É£ï G¥ÀAiÉÆÃV¹ F PɼU
À É
vÉÆÃj¹zÀAvÉ ªÀÈvÀª
Û £
À ÄÀ ß ¸ÀA¥ÀÆtðªÁV ±ÉÃqï ªÀiÁqÀ¨ÃÉ PÀÄ.

¥Àæ±Éß ¸ÀASÉå : 20) A B C D (EzÀÄ GzÁºÀgÀuÉUÉ ªÀiÁvÀæ)

¹) N.JA.Dgï ºÁ¼ÉAiÀÄ£ÀÄß ªÀÄqÀZÄÀ ªÀÅzÀÄ, ºÀjAiÀÄĪÀÅzÀÄ CxÀªÁ ¸ÉÖÃ¥À¯ï ¦£ï ªÀiÁqÀ¨ÁgÀzÄÀ .

During the examination,

a) Read the questions carefully.

b) Completely darken/shade the relevant oval against Question No. in the OMR
answer sheet using blue/black ball point pen. Do not try to alter the entry and not
to do any stray marks on OMR Sheet.

Example: In the question booklet, if C is the correct answer for Question No.20,
then in the OMR sheet, shade the option C using blue/black ball point pen as
follows.

Question No. : 20) A B C D (This is an example only)

c) Do not fold, tear, wrinkle or staple on the OMR Sheet.

1402 (Retail) -3- [P.T.O.

CCERF/CCERR 87-KE
8. MAzÀÄ ¥À±
æ ßÉ UÉ MAzÀQÌAvÀ ºÉZÄÀ Ñ ªÀÈvÀU
Û ¼
À £
À ÄÀ ß ±ÉÃqï ªÀiÁrzÀ°è CAvÀºÀ GvÀg
Û U
À ¼
À £
À ÄÀ ß vÀ¥àA
É zÀÄ
¥ÀjUÀt¹
 CAPÀU¼
À £
À ÄÀ ß ¤ÃqÀ¯ÁUÀĪÀÅ¢®è.

If more than one oval is shaded for a given question, such answer is treated as
wrong and no marks will be given.

9. N.JA.Dgï. (OMR) ¥ÀÄlzÀ°è ¤UÀ¢vÀ ¸Àܼz
À °
À è «zÁåyð ºÁUÀÆ PÉÆoÀr ªÉÄðéZÁgÀPg
À ÄÀ
vÀ¥àz
À ÃÉ ¸À» ªÀiÁqÀ¨ÃÉ PÀÄ.

Student and Room Invigilator should sign in the OMR sheet in the space provided.

10. ¥ÀjÃPÁë CªÀ¢ü ªÀÄÄVzÀ £ÀAvÀgÀ «µÀAiÀĪÁgÀÄ GvÀj
Û ¹zÀ N.JA.Dgï (OMR)£ÀÄß PÉÆoÀr
ªÉÄðéZÁgÀPj
À UÉ vÀ¥àz
À ÃÉ M¦à¸¨
À ÃÉ PÀÄ.

Candidate should return the subject wise answered OMR sheet to the Room Invigilator
before leaving the examination hall.

11. PÀZÁÑ PÁAiÀÄðªÀ£ÄÀ ß ¥À±
æ ßÉ ¥ÀĹÛPAÉ iÀÄ PÉÆ£ÉAiÀÄ°è ¤ÃrgÀĪÀ PÀZÁÑ PÁAiÀÄðzÀ ºÁ¼ÉAiÀÄ°èAiÉÄà ªÀiÁqÀĪÀÅzÀÄ.

Rough work can be done in the space provided at the end of the Question Booklet.

12. ¥ÀjÃPÁë PÉÆoÀrAiÉƼÀUÉ PÁå®Ä̯ÃÉ lgï, ªÉƨÉÊ¯ï ¥sÆ
É Ã£ï ªÀÄvÀÄÛ EvÀgÉ AiÀiÁªÀÅzÉà J¯ÉPÁÖç¤Pï
G¥ÀPg
À t
À UÀ¼£
À ÄÀ ß vÀgÄÀ ªÀÅzÀ£ÄÀ ß ¤µÉâü¸¯
À ÁVzÉ.

The Calculator, mobiles and any other electronic equipment are not allowed inside
the examination hall.

1402 (Retail) -4-

CCERF/CCERR 87-KE
jÃmÉïï / Retail
F ¥Àw æ AiÉÆAzÀÄ ¥À±
æ ßÉ UÀ½UÉ/C¥ÀÆtð ºÉýPÉU½ À UÉ £Á®ÄÌ DAiÉÄÌU¼ À £
À ÄÀ ß ¤ÃqÀ¯ÁVzÉ. CªÀÅUÀ¼° À è
¸ÀjAiÀiÁzÀ GvÀg Û ª
À £
À ÄÀ ß Dj¹ GvÀg Û z
À À PÀª
æ iÀ ÁPÀëgÀª£À ÄÀ ß ¤ªÀÄUÉ ¤ÃrgÀĪÀ OMR GvÀg Û À ¥ÀwPæ AÉ iÀÄ°è
PÀ¥ÄÀ à/¤Ã° ±Á¬ÄAiÀÄ ¨Á¯ï ¥Á¬ÄAmï ¥É£ï¤AzÀ ±ÉÃqï ªÀiÁrj.
Four choices are given for each of the following questions / incomplete statements.
Choose the correct answer and shade the correct option in the OMR answer
sheet given to you with a black / blue ball point pen. [40 × 1 = 40]

81) EªÀÅUÀ¼°
À è ¥Àz
æ Ás £À UÁæºPÀ À ªÀ¸ÄÀ Û

A) ZÁPÀ¯m
É ï B) D¨sg
À t
À

C) ¸ÉÆÃ¥sÁ D) ºÁ®Ä

The staple consumer product among the following is

A) Chocolate B) Jewellery

C) Sofa D) Milk

82) ¸ÁªÀiÁ£ÀåªÁV GvÀà£ßÀ zÀ ¨É¯AÉ iÀÄ£ÀÄß PÉüÀĪÀ ºÁUÀÆ CvÀÄåvÀª
Û ÄÀ M¥ÀàAzÀPÌÉ ªÁå¥ÁgÀ ªÀiÁqÀĪÀ
UÁæºPÀ £
À À «zsÀ

A) ¤µÁתÀAvÀ UÁæºÀPÀ B) ZÀAZÀ® UÁæºÀPÀ

C) £À«ÃPÀj¸ÀĪÀ UÁæºÀPÀ D) ºÉƸÀ UÁæºÀPÀ

The type of customer who usually ask for a price on product and shop for
the best is

A) loyal customer B) fickle customer

C) renewing customer D) new customer

1402 (Retail) -5- [P.T.O.

CCERF/CCERR 87-KE
83) RjâzÁgÀjUÉ CªÀ±åÀ PÀvÉ GAmÁzÁUÀ ªÀiÁUÀðzÀ±ð
À £À ªÀÄvÀÄÛ vÀg¨
À ÃÉ wAiÀÄ£ÀÄß ¤ÃqÀĪÀ
ªÁå¥ÁjAiÀÄ PÀvð
À ªÀå
A) AiÉÆÃd£É B) ¤zÉÃð±À£À
C) ¸ÀºPÀ ÁgÀ D) ¤AiÀÄAwæ¸ÄÀ ªÀÅzÀÄ
The duty of merchandiser to guides and train buyers as and when need
arises is
A) Planning B) Directing
C) Co-ordinating D) Controlling

84) EzÀÄ ¸ÀgPÀ ÄÀ ªÀÄvÀÄÛ ¸ÉêÉU¼
À £
À ÄÀ ß «¤ªÀÄAiÀÄ ªÀiÁrPÉƼÀÄîªÀ ¸ÀܼÀ
A) ¸ÀtÚ PÀÄlÄA§ ªÀĽUÉUÀ¼ÀÄ B) ªÀiÁgÀÄPÀmÉÖ ¸ÀܼÀ
C) «¨sÁVÃAiÀÄ ªÀĽUÉUÀ¼ÀÄ D) zÁ¸ÁÛ£ÄÀ ªÀĽUÉU¼
À ÄÀ
It is a location where goods and services are exchanged
A) Department stores B) A market place
C) Variety stores D) Warehouse store

85) ¥Àx
æ ª
À ÄÀ aQvÉì QmïUÁV ISO ¤¢ðµÀÖ ¥Àr¹gÀĪÀ aºÉß
A) ºÀ¹gÀÄ »£É߯ÉAiÀÄ°è gÉqï PÁæ¸ï
B) ºÀ¹gÀÄ »£É߯ÉAiÀÄ°è ©½ PÁæ¸ï
C) ©½ »£É߯ÉAiÀÄ°è gÉqï PÁæ¸ï
D) ©½ »£É߯ÉAiÀÄ°è ºÀ¹gÀÄ PÁæ¸ï
The ISO specified symbol for the first aid kit is
A) Red cross on a green background
B) White cross on a green background
C) Red cross on a white background
D) Green cross on a white background

1402 (Retail) -6-

CCERF/CCERR 87-KE
86) MAzÀÄ CAUÀrAiÀÄ°è GvÀà£ÀßUÀ¼À£ÀÄß ¤ªÀð»¸À®Ä G¥ÀAiÉÆÃV¸ÀĪÀ a®ègÉ ªÁå¥ÁgÀzÀ
PÁAiÀÄð«zsÁ£ÀU¼
À ÄÀ
A) vÀAvÀe
æ ÁÕ£À B) ¥Àª
æ ÀiÁtÂÃPÀgÀt
C) E£ÉéAlj ªÀiÁå£ÉÃeÉäAmï D) ªÀiÁgÀÄPÀmÖÉ
The standard operating procedure in retail pertain to handling of produce
in a store is

A) Technology B) Standardization

C) Inventory management D) Marketing

87) F PɼV
À £ÀªÅÀ UÀ¼°
À è MAzÀÄ ¸ÁªÀiÁ£Àå jÃwAiÀÄ ªÁtÂdå a®ègÉ ªÁå¥ÁgÀPÌÉ ¸ÉÃgÀĪÀÅ¢®è?
A) jAiÀiÁ¬Äw ªÀĽUÉU¼
À ÄÀ B) «±ÉõÀ ªÀĽUÉUÀ¼ÀÄ
C) «¨sÁUÀ ¥Àgt
À Âvg
À ÄÀ D) ¸ÁªÀðd¤PÀ ¤AiÀÄ«ÄvÀ PÀA¥À¤
One among the following is NOT a type of general merchandise retailers

A) Discount stores B) Speciality stores

C) Category stores D) Public limited company

88) EªÀÅUÀ¼°
À è AiÀiÁªÀÅzÀÄ DºÁgÀ ªÁå¥ÁgÀª£
À ÄÀ ß M¼ÀUÆ
É Ar®è?
A) gɸÆ
É ÖgA
É mïUÀ¼ÄÀ B) QgÁt CAUÀrUÀ¼ÀÄ
C) L¸ï QæêÀiï D) ¥sÄÀ mïªÉÃgï
Which of the following is NOT included in food merchandising?

A) Restaurants B) Grocery stores

C) Icecream parlour D) Footwear

1402 (Retail) -7- [P.T.O.

CCERF/CCERR 87-KE
89) EªÀÅUÀ¼°
À è AiÀiÁªÀÅzÀÄ QgÀĪÁå¥ÁgÀ ¸ÁUÁtÂPAÉ iÀÄ GzÉÝñÀª®
À è?
A) ¸ÀgÀPÀÄUÀ¼À£ÀÄß C¯ÁàªÀ¢üAiÀÄ°è ¸ÁV¸ÀĪÀÅzÀÄ
B) ¯ÉÆÃrAUï ªÀÄvÀÄÛ E½¸ÀÄ«PÉAiÀÄ£ÀÄß PÀrªÉÄ ªÀiÁqÀĪÀÅzÀÄ
C) ªÀiÁgÁlzÀ°è ºÉZÀѼÀ
D) PÀrªÉÄ ªÉZÀÑzÀ°è ¸ÀgÀPÀÄUÀ¼À£ÀÄß ¸ÁV¸ÀĪÀÅzÀÄ
Which of the following is NOT an objective of retail transportation

A) Deliver goods in short time

B) To reduce loading and unloading

C) Increase in sales

D) To deliver goods at least cost

90) ¤ªÀðºÀuÉ ªÁå¥ÁjAiÀÄ ªÀÄÄRå PÁAiÀÄð
A) eÁUÀ ªÀÄvÀÄÛ ¸ÀܼÀªÀ£ÀÄß ¤¨sÁ¬Ä¸ÀĪÀÅzÀÄ
B) eÉÆÃqÀuÉ
C) ¸ÁjUÉ
D) £ÁAiÀÄPÀvéÀ
The main function of admin merchandiser is

A) Managing site and location

B) Assembling

C) Transportation

D) Leadership

1402 (Retail) -8-

CCERF/CCERR 87-KE
91) DzÀ±ð
À ªÀĽUÉ «£Áå¸À M¼ÀUÆ
É ArgÀ¯ÃÉ ¨ÉÃPÁzÀzÄÀ Ý
A) ªÀiÁgÁl ªÀiÁqÀ®Ä ¸ÁPÀµÀÄÖ ¸ÀܼÀ
B) ¸ÀgÀPÀÄ ¤ªÀðºÀuÉUÉ «±Á® PÉÆoÀr
C) ¥Àæw ZÀzÀgÀ CrAiÀÄ ¥ÀæAiÉÆÃd£À ªÀÄvÀÄÛ ªÀĽUÉ «£Áå¸ÀzÀ £ÀªÀÄåvÉ
D) UÀjµÀ× ¥ÀæªÀiÁtzÀ ¸ÀgÀPÀ£ÀÄß EqÀ®Ä ¸ÀܼÀ
Ideal store design should include
A) Adequate spacefoot
B) Big rooms for the store manage
C) Maximum returns per square foot and flexibility in the store design
D) Space to keep more goods

92) PÁ«ÄðPÀgÀ gÁdå «ªÀiÁ AiÉÆÃd£ÉAiÀÄÄ EzÀ£ÄÀ ß M¼ÀUÆ
É ArgÀĪÀÅ¢®è
A) ªÉÊzÀåQÃAiÀÄ ¸Ë®¨sÀåUÀ¼ÀÄ B) PÁ«ÄðPÀgÀ ¥ÀjºÁgÀ
C) C£ÁgÉÆÃUÀå ¸Ë®¨sÀåUÀ¼ÀÄ D) ¥Àæ¸ÀÆw ¸Ë®¨sÀåUÀ¼ÀÄ
Employee state insurance scheme does not include
A) Medical benefits B) Workman compensation
C) Sickness benefits D) Confinement expenses

93) CAUÀr PÁAiÀÄð«zsÁ£Àz°
À è CAUÀr vÉgAÉ iÀÄĪÁUÀ CUÀvåÀ ªÁV EgÀ¨ÃÉ PÁzÀ GzÉÆåÃVUÀ¼À
¸ÀASÉå
A) £Á®ÄÌ B) JgÀqÄÀ
C) ªÀÄÆgÀÄ D) LzÀÄ
In opening the store procedure the number of employees required to be
present is
A) Four B) Two
C) Three D) Five

1402 (Retail) -9- [P.T.O.

CCERF/CCERR 87-KE
94) EªÀÅUÀ¼°
À è AiÀiÁªÀÅzÀÄ ¸ÀA¸ÉÜAiÉƼÀUÉ AiÀiÁgÁågÀÄ AiÀiÁªÀ ¸ÁÜ£U
À ¼
À £
À ÄÀ ß C®APÀj¹zÁÝgÉ J£ÀÄߪÀ
ªÀiÁ»wAiÀÄ£ÀÄß ¹§âA¢UÉ MzÀV¸ÀÄvÀz Û ?É
A) ¹ÜgÀ ¸ÀÆZÀ£ÉUÀ¼ÀÄ B) ¸ÀA¸ÉÜAiÀÄ ¸ÀÄgÀPÀëvÉAiÀÄ ºÉýPÉ
C) DAvÀjPÀ ¸ÀA¸ÉÜAiÀÄ £ÀÀPÉë D) ¸ÀܼÁAvÀj¸ÀÄ«PÉAiÀÄ ªÀiÁUÀð¸ÀÆa
Which of the following give the security guard necessary information as to
who is who in organization?
A) Standing instruction B) Company's safety statement
C) Internal organizational chart D) Evaluation instructions

95) OSHA EzÀgÀ «¸ÀÛgu
À Á gÀÆ¥À
A) DUÀð£ÉÊgÉhÄñÀ£À¯ï ¸ÉæüÖ ªÀÄvÀÄÛ ºÉ¯ïÛ DQÖ«n
B) DPÀÄå¥ÉõÀ£À¯ï ¸ÉæüÖ ªÀÄvÀÄÛ ºÉ¯ïÛ Cr䤸ÉÖçñÀ£ï
C) DPÀÄå¥ÉõÀ£À¯ï ¸ÉæüÖ ªÀÄvÀÄÛ ºÉ¯ïÛJqï
D) DPÀÄå¥ÉõÀ£À¯ï ¸ÉæüÖ ªÀÄvÀÄÛ ºÉÊfãï Cr䤸ÉÖçñÀ£ï
Expanded form of OSHA is
A) Organizational Safety and Health Activity
B) Occupational Safety and Health Administration
C) Occupational Safety and Health Aid
D) Occupational Safety and Hygiene Administration

96) EzÀÄ a®ègÉ ¸ÁjUÉAiÀÄ MAzÀÄ ¥Àª
æ ÄÀ ÄR «zsÁ£Àª®
À è?
A) E-ªÉÄïï B) gÀ¸ÛÉ
C) UÁ½ D) ¤ÃgÀÄ
This is not one of the mode of retail transportation
A) e-mail B) road
C) air D) water

1402 (Retail) -10-

CCERF/CCERR 87-KE
97) JgÉÆΣÆ
É Ã«ÄPï죰
À è CzsåÀ AiÀÄ£À ªÀiÁqÀĪÀÅzÀÄ

A) DgÉÆÃUÀå gÀPÀëuÉ B) zÉÊ»PÀ ¸ÁªÀÄxÀåð

C) PÁAiÀÄð¸ÀܼÀ ¸ÀA¸ÀÌøw D) PÁAiÀÄð¸ÀܼÀ «£Áå¸À

Ergonomics is a study of

A) Health Care B) Physical fitness

C) Workplace culture D) Workplace design

98) UÀtPÀAiÀÄAvÀz
æ À ¥Àz
æ ±
À ð
À PÀ ªÀiÁ¥ÀPª
À £
À ÄÀ ß §¼ÀPz
É ÁgÀ¤AzÀ EqÀ¨ÃÉ PÁzÀ zÀÆgÀ

A) 10 - 20 CAUÀÄ®UÀ¼ÀÄ B) 15 - 25 CAUÀÄ®UÀ¼ÀÄ

C) 25 - 40 CAUÀÄ®UÀ¼ÀÄ D) 18 - 30 CAUÀÄ®UÀ¼ÀÄ

The computer monitor should be placed from the user at the distance of

A) 10 - 20 Inches B) 15 - 25 Inches

C) 25 - 40 Inches D) 18 - 30 Inches

99) ªÀÄÄRå PÁå¶AiÀÄgï¤AzÀ ¤jÃPÉë ªÀiÁqÀĪÀ ªÀg¢
À AiÀÄÄ vÉÆÃj¸ÀĪÀÅzÀÄ
A) £ÀqɹzÀ ªÀ»ªÁn£À MlÄÖ ¸ÀASÉå B) J¸ïPÉAiÀÄÄ ¥ÀPÀæ ÁgÀ «ªÀgª
À ÁzÀ ªÀg¢
À
C) mÉAqÀgï «ªÀgÀUÀ¼À ªÀgÀ¢ D) J¯Áè ¨ÁQ ©¯ï ¥ÁªÀw
Head Cashier is expected to generate report which shows the

A) Total number of transaction done B) Details SKU wise report

C) Detail tenderwise report D) All due bill payment

1402 (Retail) -11- [P.T.O.

CCERF/CCERR 87-KE
100) AiÀiÁªÀ AiÉÆÃd£É UÉÆÃqÉU¼
À À UÀjµÀ× §¼ÀPÉ ªÀiÁqÀÄvÀz
Û É ªÀÄvÀÄÛ eÁUÀª£
À ÄÀ ß CvÀåAvÀ £ÁåAiÀÄAiÀÄÄvÀ
jÃwAiÀÄ°è §¼À¹PÉƼÀÄîvz
ÛÀ É
A) £ÉÃgÀ ¸ÀܼÀ AiÉÆÃd£É B) PÀtÂÃðAiÀÄ £É® AiÉÆÃd£É
C) PÉÆäAiÀÄ £É®zÀ AiÉÆÃd£É D) «Ä±Àæ ¯ÉÃOmï
Which type of floor plan makes optimum use of walls and utilizes the space
in most judicious manner
A) Straight floor plan B) Diagonal floor plan
C) Angular floor plan D) Mixed layout

101) EªÀÅUÀ¼°
À è AiÀiÁªÀÅzÀÄ ¸ËAzÀAiÀÄðzÀ P˱À®åªÀ®è
A) ªÀÄÆ® vÀéZÉAiÀÄ DgÉÊPÉ B) HlzÀ PÀ¯É
C) C®APÁgÀ D) PÀÆzÀ°£À DgÉÊPÉÉ
Which of the following is NOT a skill in beauty?
A) Basic skin care B) Art of dining
C) Make up D) Hair care

102) ªÀåªÀºÁgÀ¸ÜÀ ªÀÄ»¼ÉAiÀÄjUÉ ¸ÀÆPÀÛªÁzÀ D¨sg
À t
À
A) ºÉZÀÄÑ ±À§Þ ªÀiÁqÀĪÀ
B) §ÈºÀvï UÁvÀz
æ À
C) ¸Àtz
Ú ÁVAiÀÄÄ ºÁUÀÆ ¸ÀgÀ¼ÀªÁVAiÀÄÄ EgÀĪÀ
D) ªÀ¸ÁÛç¨g
Às t
À
Appropriate Jewellery for business women are
A) Too noisy
B) Too large
C) Small and simple
D) Costume Jewellery

1402 (Retail) -12-

CCERF/CCERR 87-KE
103) ¨ÁèPïPÁåmï JAzÀÄ PÀgA
É iÀÄ®àqÄÀ ªÀ ¨sz
À v
æÀ Á PÁªÀ®ÄUÁgÀgÄÀ
A) ªÀ¸Àw ¨sÀzÀævÁ PÁªÀ®ÄUÁgÀgÀÄ
B) PÁ¥ÉÆÃðgÉÃmï ¨sÀzv
Àæ Á PÁªÀ®ÄUÁgÀgÀÄ
C) ªÉÊAiÀÄQÛPÀ ¨sÀzÀævÁ PÁªÀ®ÄUÁgÀgÀÄ
D) SÁ¸ÀV ¨sz
À v
æÀ Á PÁªÀ®ÄUÁgÀgÄÀ
The security guards who are known as Black cats are

A) Residential security guards

B) Corporate security guards

C) Personal security guards

D) Private security guards

104) vÀÄvÀÄð ¸ÀAzÀ¨ð
Às UÀ¼°
À è vÉUz
É ÄÀ PÉƼÀî¨ÃÉ PÁzÀ PÀª
æ ÄÀ UÀ¼£
À ÄÀ ß M¼ÀUÆ
É ArgÀĪÀ ¸ÀÆZÀ£Á PÉʦr
A) ¹ÜgÀ ¸ÀÆZÀ£ÉUÀ¼ÀÄ ªÀiÁUÀð¸ÀÆa
B) ¸ÀܼÁAvÀj¸ÀÄ«PÉAiÀÄ ªÀiÁUÀð¸ÀÆa
C) ¥ÀæªÀÄÄR ¹§âA¢UÀ¼À ºÉ¸ÀgÀÄ ªÀÄvÀÄÛ «¼Á¸À
D) DAvÀjPÀ ¸ÀA¸ÉÜAiÀÄ £ÀPÉë
The plan describes the action to be taken in the event of serious incident

A) Standing instructions plan

B) Emergency plan

C) Name and address of key personnel

D) Internal organization chart

1402 (Retail) -13- [P.T.O.

CCERF/CCERR 87-KE
105) ¸ÀÄgÀQëvÀ ªÀÄvÀÄÛ DgÉÆÃUÀåPÀgÀ PÁAiÀÄð¸Àܼª
À £
À ÄÀ ß MzÀV¸ÀĪÀÅzÀÄ AiÀiÁgÀ dªÁ¨ÁÝj

A) PÉ®¸ÀUÁgÀ£À dªÁ¨ÁÝj

B) GzÉÆåÃUÀzÁs vÀgÀ dªÁ¨ÁÝj

C) ªÉÄðéZÁgÀPÀgÀ dªÁ¨ÁÝj

D) UÁæºÀPÀgÀ dªÁ¨ÁÝj

Providing a safe and healthy workplace is responsibility of

A) Worker responsibility

B) Employer responsibility

C) Supervisor responsibility

D) Customer responsibility

106) JgÀqÄÀ CxÀªÁ ºÉaÑ£À ¸ÀܼU
À ½
À UÉ, PÀrªÉÄ CAvÀgz
À °
À è ªÀ¸ÄÀ ÛU¼
À £
À ÄÀ ß ¸ÁV¸ÀĪÀÅzÀ£ÄÀ ß »ÃUÉ
J£ÀÄßvÁÛgÉ

A) zÁ¸ÁÛ£ÄÀ UÁjPÉ B) ¸ÁjUÉ

C) ¸ÀgÀPÀÄUÀ¼À §¼ÀPÉ D) ¸ÀgÀPÀÄUÀ¼À ¤ªÀðºÀuÉ

The short distance movement of material between two or more points refers
to

A) Ware housing B) Transportation

C) Material handling D) Material management

1402 (Retail) -14-

CCERF/CCERR 87-KE
107) MAzÀÄ G¥ÁºÁgÀ UÀȺÀz°
À è CqÀÄUÉ ªÀiÁqÀĪÀª£
À ÄÀ zsj
À ¸ÀĪÀ mÉÆæAiÀÄÄ EzÀ£ÄÀ ß ¸ÀÆa¸ÀÄvÀz
Û É

A) DºÁgÀ vÀAiÀiÁj¸ÀĪÀ ¸ÀªÀÄAiÀÄ B) ¸ÉƧUÀÄ

C) ¸ÀégPÀ ëu
À É D) PÉ®¸ÀzÀ°è£À QèµÀÖvÉAiÀÄ ªÀÄlÖ

In a restaurant hat of the Chef indicates the

A) Food preparation time B) Elegance

C) Self defence D) Level of difficulty in work

108) UÁæºPÀ g
À À GvÀà£ßÀ UÀ¼À ¥ÀPæ ÁgÀ EA¥À¯ïì JAzÀgÉ
A) zÀĨÁj GvÀà£ßÀ UÀ¼ÄÀ B) vÀéjvÀ Rjâ
C) ¸ËPÀAiÀÄðUÀ¼À Rjâ D) C£ÀÄPÀÆ®PÀgÀªÁzÀ Rjâ
Under the consumer products impulse means

A) Costly products B) Instant purchasing

C) Purchased for comforts D) Convenient purchases

109) MAzÀÄ ªÀ¸ÄÀ Ûª£
À ÄÀ ß C¥ÁAiÀÄPÁj JAzÀÄ ¥ÀjUÀt¸
 ¨
À ÃÉ PÁzÀg,É PɼV
À £ÀªÅÀ UÀ¼°
À è AiÀiÁªÀÅzÀ£ÄÀ ß
¥ÀjÃQë¸ÀÄ«j?
A) GvÀà£ßÀ UÀ¼À ¯Éç¯ï B) PÉƼÀÄî«PÉAiÀÄ ªÀgÀ¢
C) ªÀ¸ÀÄÛUÀ¼À ¨sÀzÀævÉAiÀÄ ªÀiÁ»w ¥ÀnÖ D) C¥ÁAiÀÄPÁj ªÀ¸ÀÄÛUÀ¼À zÁ¸ÁÛ£ÀÄ
Which of the following would you check to see if a material is considered
hazardous?
A) The product label B) Purchasing record

C) Material safety data sheet D) Hazardous material inventory

1402 (Retail) -15- [P.T.O.

CCERF/CCERR 87-KE
110) ¨sÀzÀævÁ PÁªÀ®ÄUÁgÀgÀÄ MAzÉà ¸ÀܼÀzÀ°è ¤AvÀÄ, «zÀÄå£Áä£À PÀAUÁªÀ®Ä ªÀåªÀ¸ÉÜAiÀÄ£ÀÄß
G¥ÀAiÉÆÃV¹ d£Àg£
À ÄÀ ß ªÀiÁ¤lgï ªÀiÁqÀĪÀÅzÀÄ
A) vÀl¸ÀÜ ªÀåQÛUÀ¼ÀÄ B) ªÉÊAiÀÄQÛPÀ ¨sÀzÀævÉ
C) SÁ¸ÀV ¨sÀzÀævÉ D) PÁ¥ÉÆÃðgÉÃmï ¨sÀzÀævÉ
Security guards stay at one place and may use electronic surveillance system
to monitor people
A) Static people B) Personal security
C) Private security D) Corporate security

111) ªÁtÂeÉÆåÃzÀåªÀÄzÀ°è ¤¢ðµÀÖ ¸ÁéªÀÄåPÁÌV ªÁtÂfåÃPÀgÀt ZÀlĪÀnPÉUÀ½UÉ ªÀåQÛAiÀÄÄ
dªÁ¨ÁÝg£
À ÁVgÀÄvÁÛ£É
A) ºÀtPÁ¸ÀÄ ¤ªÁðºÀPÀ
B) GvÀà£ßÀ ¤ªÁðºÀPÀ
C) ¹§âA¢ ¤ªÁðºÀPÀ
D) «¨sÁVÃAiÀÄ ªÁtÂdå ¤ªÁðºÀPÀ
The person would be responsible for merchandising activities for particular
lines of merchandise
A) Finance manager
B) Production manager
C) Personnel manager

D) Divisional merchandise manager

112) Upward communication is a means for staff to
A) Exchange information B) Increase efficiency
C) Speaking face to face D) Decrease efficiency

1402 (Retail) -16-

CCERF/CCERR 87-KE
113) After greeting a visitor in your office you

A) Say nothing B) Tell her / him to sit

C) Just say sit anywhere D) Ignore her / him

114) Which of the following is NOT a body language?

A) Smile B) Eyebrow position

C) Tilting the head D) Eye contact

115) Non Verbal Communication does not include

A) Gestures B) Body language

C) Facial expressions D) Writing

116) If a person is breathing faster, the mental frame work of the person is

A) Commanding B) Nervous or angry

C) Relaxed D) Attentive

1402 (Retail) -17- [P.T.O.

CCERF/CCERR 87-KE
117) The other name for grapevine communication is

A) Downward communication B) Informal communication

C) Vertical communication D) Upward communication

118) Horizontal communication is essential for

A) Accomplishing task B) Offering ideas

C) New ideas and suggestions D) Personal and family problems

119) A handheld portable two way radio transceiver is

A) Computers

B) Fax machine

C) Electronic Private Automatic Branch Exchange

D) Walkie talkie

120) The barrier due to nature of environment is

A) Physical Barriers B) Organizational Barriers

C) Emotional Barriers D) Physiological Barriers


1402 (Retail) -18-

CCERF/CCERR 87-KE
PÀZÁÑ PÁAiÀÄðPÁÌV/SPACE FOR ROUGH WORK

1402 (Retail) -19-

CCERF/CCERR 87-KE
PÀZÁÑ PÁAiÀÄðPÁÌV/SPACE FOR ROUGH WORK

1402 (Retail) -20-