Karnataka SSLC Question Paper 2025 Retail

Government of Karnataka
Karnataka Secondary Education Examination Board

Question Papers

A [ Joár ÊÜáá©ÅñÜ ±ÜâoWÜÙÜ ÓÜíTæ : 12

CÈÉí¨Ü PÜñܤÄÔ
CCE RF [ Total No. of Printed Pages : 12
Revised Syllabus
[ Joár ±ÜÅÍæ°WÜÙÜ ÓÜíTæ : 34
NSQF LEVEL-2 [ Total No. of Questions : 34
ÓÜíPæàñÜ ÓÜíTæ : 87-E K Code No. : 87-E K
ËÐÜ¿á ÄàpæàÇ…
Subject : Retail
PܮܰvÜ ÊÜáñÜᤠBíWÜÉ ÊÜÞ«ÜÂÊÜá / Kannada and English Medium
ÍÝÇÝ A»Ü¦ì / Regular Fresh
©®ÝíPÜ 04. 04. 2025 ] [ Date : 04. 04. 2025

TEAR HERE TO OPEN THE QUESTION PAPER
ÓÜÊÜá¿á ¸æÙÜWæY 10-00 Äí¨Ü ÊÜá«ÝÂÖÜ° 12-15 ÃÜÊÜÃæWæ ] [ Time : 10-00 A.M. to 12-15 P.M.
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±ÜÅÍ氱ܣÅPæ¿á®Üá° ñæÃæ¿áÆá CÈÉ PÜñܤÄÔ
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±ÜÄàûݦìWÝX ÓÝÊÜޮܠÓÜãaÜ®Wæ ÙÜ Üá / General Instructions to the Candidate :
1. D ±ÜÅÍ氱ܣÅPæ¿áá Joár 34 ±ÜÅÍæ°WÜÙÜ®Üá° Öæãí©¨Üáª. »ÝWÜ&A ÊÜáñÜᤠ»ÝWÜ&B WÜÙÜ®Üá° JÙÜWæãíw¨æ.
»ÝWÜ&A ®ÜÈÉ Employability skills Wæ ÓÜíŸí˜Ô¨Ü ¯ÜÅÍæ®WÜÚ¨Üáª, »ÝWÜ&B ¬ÜÈÉ ÄàpæàÇ…Wæ ÓÜíŸí˜Ô¨Ü
±ÜÅÍæ°WÜÚÃÜáñܤÊæ.
This Question Paper consists of 34 questions including Part-A and Part-B.
Part-A consists of questions related to the Employability skills and Part-B
consists of the questions related to Retail.
2. D ¯ÜÅÍ殯ܣÅPæ¿á¬Üá® ×ÊÜáá¾S hÝPæp… ÊÜáãÆPÜ ÊæãÖÜÃÜá ÔàÇ… ÊÜÞvÜÇÝX¨æ. ±ÜÄàûæ
±ÝÅÃÜí»ÜÊÝWÜáÊÜ ÓÜÊÜá¿áPæR ¯ÊÜá¾ ±ÜÅÍ氱ܣÅPæ¿á ŸÆŸ© ±ÝÍÜÌìÊÜ®Üá° PÜñܤÄÔ ¸Ý|¨Ü WÜáÃÜáñÜ®Üá°
A®ÜáÓÜÄÔ . ±ÜÅÍ氱ܣÅPæ¿áÈÉ GÇÝÉ ±ÜâoWÜÙÜá CÊæÁáà Gí¨Üá ±ÜÄàüÔPæãÚÛ.
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Follow the instructions given against the questions.
4. ŸÆ »ÝWܨÜÈÉ PæãqrÃÜáÊÜ AíQWÜÙÜá ¯ÜÅÍæ®WÜÚXÃÜáÊÜ ¯Üä|ì AíPÜWÜÙܬÜá® ÓÜãbÓÜáñܤÊæ.
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¯WÜ©±ÜwÓÜÇÝ¨Ü ÓÜÊÜá¿áÊÜ®Üá° ±ÜÅÍ氱ܣÅPæ¿á ÊæáàÇݽWܨÜÈÉ ¯àvÜÇÝX¨æ.
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6. ¯ÊÜáWæ ËñÜÄÓÜÇÝXÃÜáÊÜ ±ÜÅÍ氱ܣÅPæ¿á BÊÜ꣤ ( Version ) ÊÜáñÜᤠ¯ÊÜá¾ ±ÜÅÊæàÍÜ ±ÜñÜŨÜÈÉ
ÊÜáá©ÅñÜÊÝXÃÜáÊÜ ±ÜÅÍ氱ܣÅPæ¿á BÊÜ꣤ CÊæÃÜvÜã Jí¨æà BXÃÜáÊÜâ¨Ü®Üá° TÝñÜıÜwÔPæã ÚÛ.
Ensure that, the Version of the question paper distributed to you and the
Version printed on your admission ticket is the same.

CCE RF(A)/101/1872 1 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
»ÝWÜ - A / PART - A
I. Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :
3×1=3

1. "Sham bought a pen; he has a great pen collection". The pronoun
in this sentence is

(A) Sham (B) bought

(C) he (D) has

2. Ravi works hard to get the best student award at the end of the
year. What type of motivation is this

(A) Internal

(B) External

(C) Both internal and external

(D) No any specific type of motivation

3. The valid file extension for notepad file is

(A) .jpg (B) .doc

(C) .text (D) .txt

2 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
II. Answer the following questions : 2×1=2

4. Why is enter key used in the computer ?

5. Write any two basic ways in which people can help to sustainable
development of goals.

III. Answer the following questions : 2×2=4

6. What is time management ?

OR

How do you find your weakness ?

7. Mention four qualities should have to become a successful
entrepreneur.

IV. Answer the following question : 1×3=3

8. Explain the meaning of verbal communication. Write its
advantages and disadvantages.

»ÝWÜ - B / PART - B
V. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ A¥ÜÊÝ A±Üä|ì ÖæàÚPæWÜÚWæ ®ÝÆáR BÁáRWÜÙÜ®Üá° ¯àvÜÇÝX¨æ.
AÊÜâWÜÙÜÈÉ ÖæaÜác ÓÜãPܤÊÝ¨Ü EñܤÃÜÊÜ®Üá° BÄÔ, A¨ÜÃÜ PÜÅÊÜÞûÜÃܨæãí©Wæ ±Üä|ì
EñܤÃÜÊÜ®Üá° ŸÃæÀáÄ 7×1=7

Four alternatives are given for each of the following questions /
incomplete statements. Choose the correct alternative and write the
complete answer along with its question number and alphabet :

9. D PæÙÜX®Ü ¿ÞÊÜ aÜoáÊÜqPæ¿áá bÆÉÃæ ÊݱÝÃÜ¨Ü Aw¿áÈÉ ŸÃÜáñܤ¨æ

(A) ÊÜÓÜá¤WÜÙÜ®Üá° ÔÌàPÜÄÓÜáÊÜâ¨Üá (B) «ÜãÙÜ®Üá° ñæWæ¿á©ÃÜáÊÜâ¨Üá

(C) ÓÜÃÜPÜáWÜÚWæ ÖݯÊÜÞvÜÊÜâ¨Üá (D) ÓÜÃÜPÜáWÜÙÜ®Üá° ÔÌàPÜÄÓÜ©ÃÜáÊÜâ¨Üá

3 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
Which of the following activities comes under retail ?

(A) Receiving of goods (B) Do not remove dust

(C) Damages of goods (D) Not receiving goods

10. B®…Çæç®… ÍݲíW…®Ü »ÝWÜ

(A) ÓÜÊÜáWÜÅÊÝ¨Ü Áãàg®æ (B) B¶…Çæç®… ÊÜÞPæìqíW…

(C) ÓÜÃÜPÜáWÜÙÜ ËñÜÃÜOæ (D) C&PÝÊÜáÓ…ì

The part of online shopping is

(A) Integrated planning (B) Offline marketing

(C) Goods delivery (D) E-commerce

11. ÊæáàÇ澄 ÓÝÄWæ¿á Jí¨Üá Ë«Ü

(A) ËÊÜÞ®ÜWÜÙÜá (B) ÃæçÆáWÜÙÜá

(C) ÖÜvÜWÜáWÜÙÜá (D) ¨æãà~WÜÙÜá

The type of surface transport is

(A) Flights (B) Rails

(C) Ships (D) Boats

12. D PæÙÜX®ÜÊÜâWÜÙÜÈÉ ¿ÞÊÜâ¨Üá ÓÜÃÜPÜáWÜÙÜ ËñÜÃÜOæ¿á ÊÜÞWÜìÓÜãb¿á Aw¿áÈÉ
ŸÃÜáÊÜâ©ÆÉ

(A) ËñÜÃÜOÝ ÓÜÊÜá¿á (B) PÜËáÐÜ®…

(C) ±ÝÊÜ£ (D) ËñÜÃÜOæ¿á ÓܧÙÜ

4 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
Which of the following is NOT under the guidelines for the
delivery of goods ?

(A) Time of delivery (B) Commission

(C) Payment (D) Place of delivery

13. PÜÓÜÊÜ®Üá° ¯ÊÜì×ÓÜáÊÝWÜ ÊÜáñÜᤠÍæàSÃÜOÝ ±ÜŨæàÍÜWÜÙÜÈÉ PæÆÓÜ ¯ÊÜì×ÓÜáÊÝWÜ
ŸÙÜÓÜÇÝWÜáÊÜ ÊÜÓÜá¤WÜÙÜá

(A) ÓÜáÃÜûÜñÝ ÊæÓ…rWÜÙÜá (B) PÜp…&­Ãæãà«ÜPÜ PæçWÜÊÜÓÜáWÜÙÜá

(C) PæÆÓÜ¨Ü PæçWÜÊÜÓÜáWÜÙÜá (D) ¹ÓÝvÜŸÖÜá¨Ý¨Ü PæçWÜÊÜÓÜáWÜÙÜá

The materials that used when handling garbage and working in
storage areas are

(A) Safety vests (B) Cut-resistant gloves

(C) Work gloves (D) Disposable gloves

14. O.H.S. ®Ü ËÓÜõñÜ ÃÜã±Ü

(A) BPÜã±æàÐÜ®ÜÇ… ÖæàÇ…¤ ÊÜáñÜᤠÓæàµr

(B) BPÜã±æàÐÜ®ÜÇ… ÖæàÇ…¤ ÊÜáñÜᤠÓÜËìÓ…

(C) BPÜã±æàÐÜ®ÜÇ… ÖÝÔ³oÇ… ÊÜáñÜᤠÓæàµr

(D) BPÜã±æàÐÜ®ÜÇ… ÖæàÇ…¤ ÊÜáñÜᤠÓæPÜãÂÄq

5 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
The expanded form of O. H. S. is

(A) Occupational Health and Safety

(B) Occupational Health and Service

(C) Occupational Hospital and Safety

(D) Occupational Health and Security
15. PÜƳ®æWÜÙÜ®Üá° ±Ü¨ÜWÜÙÝX ÖÜíbPæãÙÜáÛÊÜ PèÍÜÆÂWÜÙÜá
(A) ±ÜÄPÜƳ®Ý PèÍÜÆÂWÜÙÜá (B) ±ÜÄOÝÊÜáPÝÄ PèÍÜÆÂWÜÙÜá
(C) ±ÜÃÜÓܳÃÜ PèÍÜÆÂWÜÙÜá (D) ÓÜíÊÜÖÜ®Ü PèÍÜÆÂWÜÙÜá
The skills of sharing of ideas into words is

(A) Conceptual skills (B) Effective skills

(C) Interpersonal skills (D) Communication skills

VI. ÓÜãPܤÊÝ¨Ü EñܤÃÜ©í¨Ü ¹qrÃÜáÊÜ ÓܧÙÜÊÜ®Üá° »Ü£ì ÊÜÞw 4×1=4

Fill in the blanks with suitable answe :
16. «ÜãÙÜá, PæãÙÜPÜá A¥ÜÊÝ ¿ÞÊÜâ¨æà A®ÜWÜñÜ ÊÜÓÜá¤WÜÙÜ®Üá° ñæWæ¨ÜáÖæãPÜáÊÜ
±ÜÅQÅÁá ………………… .
The process of removing dust, dirt or any unwanted materials is
................... .
17. ±ÜÅ£©®Ü ÖæãÓÜ ÊÜáÚWæWÜÙÜ®Üá° ñæÃæ¿ááÊÜâ¨ÜÄí¨Ü bÆÉÃæ ÊݱÝÃÜ¨Ü ÓÜÃܱÜÚ¿áá
ÊæàWÜÊÝX ........................ .
The retail chain has been faster when new outlets are opening
everyday ........................ .
18. A±Ü[ÝñÜWÜÙÜá ÊÜáñÜᤠñÜáñÜáì±ÜÄÔ§£WÜÙÜ®Üá° WÜáÃÜá£ÓÜÆá CÃÜáÊÜ ÊÜÞWÜì
Êæí¨ÜÃæ ………………… .
There are many ways to identify the ............... accidents and
emergencies.
19. ¯ÜÅ£Á㟺 bÆÉÃæ ÊݯÝÄ¿áá ………………… Ÿ¨ÜœñæWÜÙܬÜá® ÊÜÞvܸæàPÜá.
Every retailer should make .................. commitments.

6 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
VII. 20. A-±Üqr¿áÈÉ PæãqrÃÜáÊÜ WÝÅÖÜPÜÃÜ Ë«Ü¨Ü A¥Üì A¥ÜÊÝ ®ÜvÜÊÜÚPæWÜÙÜ®Üá° ÊÜáñÜᤠB-
±Üqr¿áÈÉ WÝÅÖÜPÜÃÜ Ë«ÜWÜÙÜ®Üá° ¯àvÜÇÝX¨æ. AÊÜâWÜÙÜ®Üá° Öæãí©Ô EñܤÃÜWÜÙÜ®Üá°
PÜÅÊÜÞûÜÃܨæãvÜ®æ ŸÃæÀáÄ 4×1=4

Customer types meanings or behaviours are given in Column-
A and Customer types are given in Column-B. Match them
and write answers along with alphabets :
A-±Üqr B-±Üqr
Column-A Column-B

i) ¿ÞÊÜâ¨æà AWÜñÜÂ˨ܪÃÜá ¯ÊÜá¾ ÊÜáÚWæWæ a) AÓÜÊÜá«Ý®ÜWæãívÜ WÝÅÖÜPÜ
»æàq ¯àvÜáÊÜ WÝÅÖÜPÜ Upset customer
The customers who visit your store
and require anything

ii) ÓÝÊÜÞ®ÜÂÊÝX Eñܳ®Ü°¨Ü ¸æÇæ¿á®Üá° PæàÙÜáÊÜ WÝÅÖÜPÜ b) ®ÜËàPÜÄÓÜáÊÜ WÝÅÖÜPÜ
The customer usually asks for a Renewing customer
price of a product

iii) ÊÜáÚWæ¿áÈÉ WÜÊÜá®ÝÖÜì ÊÜÂÊÜÖÝÃÜÊÜ®Üá° c) ¯ÐÝuÊÜíñÜ WÝÅÖÜPÜ
ÊÜÞvÜáÊÜ WÝÅÖÜPÜ Loyal customer
The customer used to do a
significance business in store

iv) Êæã¨ÜÆ ¸ÝÄWæ ÊÜáÚWæWæ »æàq ¯àvÜáÊÜ WÝÅÖÜPÜ d) aÜíaÜÆ WÝÅÖÜPÜ
The customer who visit first time to Fickle customer
the store

e) ¯ñÜ WÝÅÖÜPÜ
Daily customer

f) ÖæãÓÜ WÝÅÖÜPÜ
New customer

g) ˼®Ü° WÝÅÖÜPÜ
Different customer

7 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
VIII. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 4×1=4
Answer the following questions :

21. AíWÜw PÝ¿ÞìaÜÃÜOæ¿á ÓÜÖÝ¿áPÜ Gí¨ÜÃæ ¿ÞÃÜá

Who is store operations assistant ?

22. ®æàÃÜ AíWÜw ËñÜÃÜOæ¿á A¥ÜìÊÜ®Üá° £ÚÔ.
Mention the meaning of direct store delivery.

23. ñÜívÜ¨Ü PæÆÓÜ Gí¨ÜÃæà®Üá
What is teamwork ?

24. ¯ÊÜìÖÜOæ¿á®Üá° ÊÝÂTݯÔ.
Define management.

IX. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 4×2=8

Answer the following questions :

25. ÊÜáÚWæ¿á ÍÝ°íW… ÓÜí¨Ü»Üì¨ÜÈÉ bÆÉÃæ ÊݱÝÄ¿áá AÙÜÊÜwÔPæãÙÜÛ¸æàPݨÜ
GÃÜvÜá ËñÜÃÜOÝ PÝ¿áì˫ݬÜWÜÙܬÜá® ŸÃæÀáÄ.

Write two delivery procedures to be adopted by the retailer in case

of store shopping.

26. ¯àÊÜâ bÆÉÃæ ÊÜáÚWæ¿áÈÉ PæÆÓÜ ÊÜÞvÜáÊÜ ÓÜí¨Ü»Üì¨ÜÈÉ ÓÜÃÜPÜáWÜÙÜ ËñÜÃÜOæ¿áÈÉ
A®ÜáÓÜÄÓܸæàPÝ¨Ü ÊÜÞWÜìÓÜãbWÜÙÜá ¿ÞÊÜâÊÜâ

What are the guidelines should be followed if you are working in a

retail store in case of delivery of goods ?

8 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
27. ÊÜáÚWæ¿á PæÆÓÜ¨Ü ÓܧÙܨÜÈÉ®Ü ¿ÞÊÜâ¨Ý¨ÜÃÜã ®ÝÆáR ñÜáñÜáì ±ÜÄÔ§£WÜÙÜ®Üá° ±Üqr
ÊÜÞw.

List any four emergencies at the retail workplace.

28. E¨æãÂàWܨÝñÜÃÜá ñÜÊÜá¾ GÇÝÉ E¨æãÂàXWÜÙÜá PæÆÊÜâ ÊÜáãÆ»ÜãñÜ E¨æãÂàWܨÜ
ÓÜÊÜÆñÜá¤WÜÙÜ®Üá° ÔÌàPÜÄÓÜáñݤÃæ Gí¨Üá SbñܱÜwÔPæãÙÜÛÆá gÊݸݪÃÜ®ÝXÃÜáñݤÃæ
ÖæàWæ ÓÜÊÜá¦ìÔ.
"Employers are responsible to ensure all their workers receive
certain basic employment privileges." How ? Justify.

A¥ÜÊÝ /OR

ñÜívÜ¨Ü PæÆÓܨÜÈÉ E¨æãÂàXWÜÙÜá PæÆÊÜâ gÊݸݪÄWÜÙÜ®Üá° ¯ÊÜì×ÓÜáÊÜâ¨Üá
AÊÜÍÜÂPÜÊÝX¨æ ÖæàWæ ÓÜÊÜá¦ìÔ.
In a teamwork the employees should have some responsibilities

are necessary". How ? Justify.

X. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 3×3=9
Answer the following questions :

29. ÊÜÓÜᤠ¯ÊÜìÖÜOÝ aÜoáÊÜqPæWÜÙÜ®Üá° ËÊÜÄÔ.

Explain the material handling activities.

30. bÆÉÃæ ÓÝÄWæ¿á E¨æªàÍÜWÜÙÜ®Üá° £ÚÔ.

Mention the objectives of retail transport.

A¥ÜÊÝ /OR

9 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
ËñÜÃÜOæ¿á ÊæàÙݱÜqr¿áÈÉ ±ÜÄWÜ~ÓܸæàPÝ¨Ü ÊÜáãÃÜá AíÍÜWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the three points to be considered under schedule of
delivery.

31. QÃÜáÊݱÝÃÜ ÊÜáÚWæ¿áÈÉ E¨æãÂàX¿áá ±æäàP…ìȶ…rWÜÙÜ®Üá° ŸÙÜÓÜáÊÜ
ÓÜí¨Ü»Üì¨ÜÈÉ ¿ÞÊÜ ÊÜáá®æ°aÜcÄPæ¿á PÜÅÊÜáWÜÙÜ®Üá° ñæWæ¨ÜáPæãÙÜÛ¸æàPÜá
What are the preventive measures should be followed by the
employee used the forklifts in the retail store ?

XI. D PæÙÜX®Ü ±ÜÅÍæ°WÜÚWæ EñܤÄÔ 3 × 4 = 12
Answer the following questions :

32. bÆÉÃæ ÊݱÝÄWÜÙÜá G¨ÜáÄÓÜᣤÃÜáÊÜ ±ÜÅÊÜááS ÓÜÊÜáÓæÂWÜÙÜ®Üá° ËÊÜÄÔ.
Explain the main ( key ) issues faced by the retailer.

33. ÓÜÃÜPÜáWÜÙÜ ÇæãàwíW… ÊÜáñÜᤠA¬…ÇæãàwíW…®ÜÈÉ®Ü EñܤÊÜá A»ÝÂÓÜWÜÙÜ®Üá°
ŸÃæÀáÄ.
Write the good practices of loading and unloading.

A¥ÜÊÝ /OR

bÆÉÃæ ÊÜáÚWæ¿áÈÉ®Ü ÓÝÄWæWæ ÓÜíŸí˜Ô¨Ü ÓÜÊÜáÓæÂWÜÚWæ ±ÜÄÖÝÃÜWÜÙÜ®Üá° £ÚÔ.
Mention the solutions for the problems related to retail store
transportation.

34. ¯àÊÜâ JŸº AíWÜw PÝ¿ÞìaÜÃÜOæ¿á ÓÜÖÝ¿áPÜ®ÝX ÊÜáÚWæ¿áÈÉ®Ü ÊÜÓÜá¤WÜÙÜ
PÜÙÜÛñÜ®ÜÊÜ®Üá° ñÜvæWÜorÆá ¿ÞÊÜ ÊÜáá®æ°aÜcÄPæ¿á PÜÅÊÜáWÜÙÜ®Üá° PæçWæãÙÜáÛËÄ
As a retail store operation assistant what preventive measures to
be followed to control goods shoplifting in store ?

A¥ÜÊÝ /OR

10 of 12

CCE RF(A)/101/1872 87-EK (Level-2)
bÆÉÃæ ÊÜáÚWæWÜÙÜÈÉ PæÆÓÜ ¯ÊÜì×ÓÜáÊÜ E¨æãÂàXWÜÚWæ EípÝWÜáÊÜ QÃÜáPÜáÙÜWÜÙÜ®Üá°
ñÜvæWÜorÆá CÃÜáÊÜ ÓÜáÃÜûÜñÝ PÜÅÊÜáWÜÙÜ®Üá° £ÚÔ.

Mention the safety measures to prevent harassments to retail

employees in the retail stores.

11 of 12

CCE RF(A)/101/1872 87-EK (Level-2)

12 of 12

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