NIOS Class 12 Question Paper 2021 (Jan Feb) Business Studies

This Question Paper consists of 30 questions and 12 Printed pages.
Bg àíZ-nÌ _| 30 àíZ VWm 12 ‘w{ÐV n¥ð> h¢&
Sl. No.

Roll No.
AZw H « $ _m§ H $
Code No.
H$mo S > Z§ . 60/OSS/1
BUSINESS STUDIES
Set / go Q > A
ì¶mdgm{¶H$ Aܶ¶Z
(319)
Day and Date of Examination
(narjm H$m {XZ d {XZm§ H $)
Signature of Invigilators 1.
({ZarjH$m| Ho $ hñVmja)
2.
General Instructions :
1. Candidate must write his/her Roll Number on the first page of the Question Paper.
2. Please check the Question Paper to verify that the total pages and total number of questions contained in
the Question Paper are the same as those printed on the top of the first page. Also check to see that the
questions are in sequential order.
3. Making any identification mark in the Answer-Book or writing Roll Number anywhere other than the
specified places will lead to disqualification of the candidate.
4. Write your Question Paper Code No. 60 / OSS / 1, Set -A on the Answer-Book.
5. (a) The Question Paper is in English/Hindi medium only. However, if you wish, you can answer in any
one of the languages listed below :
English, Hindi, Urdu, Punjabi, Bengali, Tamil, Malayalam, Kannada, Telugu, Marathi, Oriya, Gujarati,
Konkani, Manipuri, Assamese, Nepali, Kashmiri, Sanskrit and Sindhi.
You are required to indicate the language you have chosen to answer in the box provided in the
Answer-Book.
(b) If you choose to write the answer in the language other than Hindi and English, the responsibility
for any errors/mistakes in understanding the question will be yours only.
gm_mÝ` AZwXoe :
1. narjmWu àíZ-nÌ Ho$ nhbo n¥ð> na AnZm AZwH«$‘m§H$ Adí¶ {bI|&
2. H¥$n¶m àíZ-nÌ H$mo Om±M b| {H$ àíZ-nÌ Ho$ Hw$b n¥ð>m| VWm àíZm| H$s CVZr hr g§»¶m h¡ {OVZr àW‘ n¥ð> Ho$ g~go D$na N>nr h¡& Bg ~mV
H$s Om±M ^r H$a b| {H$ àíZ H«${‘H$ ê$n ‘| h¢&
3. CÎma-nwpñVH$m ‘| nhMmZ-{M• ~ZmZo AWdm {Z{X©ï> ñWmZm| Ho$ A{V[aº$ H$ht ^r AZwH«$‘m§H$ {bIZo na narjmWu H$mo A¶mo½¶ R>ham¶m Om¶oJm&
4. AnZr CÎma-nwpñVH$m na àíZ-nÌ H$s H$moS> g§»¶m 60 / OSS / 1, Set - A {bI|&
5. (H$) àíZ-nÌ Ho$db qhXr/A§JO o« r ‘mܶ‘ ‘| h¡& {’$a ^r, ¶{X Amn Mmh| Vmo ZrMo Xr JB© {H$gr EH$ ^mfm ‘| CÎma Xo gH$Vo h¢ :
A§J«oOr, qhXr, CXÿ©, n§Om~r, ~§Jbm, V{‘b, ‘b¶mb‘, H$ÝZ‹S>, VobwJw, ‘amR>r, C{‹S>¶m, JwOamVr, H$m|H$Ur, ‘{Unwar, Ag{‘¶m, Zonmbr,
H$í‘rar, g§ñH¥$V Am¡a qgYr&
H¥$n¶m CÎma-nwpñVH$m ‘| {XE JE ~m°³g ‘| {bI| {H$ Amn {H$g ^mfm ‘| CÎma {bI aho h¢&
(I) ¶{X Amn qhXr Ed§ A§J«oOr Ho$ A{V[a³V {H$gr Aݶ ^mfm ‘| CÎma {bIVo h¢ Vmo àíZ H$mo g‘PZo ‘| hmoZo dmbr Ìw{Q>¶m|/Jb{V¶m| H$s
{Oå‘oXmar Ho$db AmnH$s hmoJr&

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BUSINESS STUDIES
ì¶mdgm{¶H$ Aܶ¶Z
(319)
Time : 3 Hours] [Maximum Marks : 100
g_` : 3 KÊQ>o] [nyUmªH$ : 100
Note : (i) Attempt All questions.
(ii) Marks allotted are indicated against each question.
(iii) Each question from Question Nos. 1 to 10 has four alternatives - (A), (B), (C)
and (D) out of which one is most appropriate. Choose the correct answer among
the four alternatives and write it in your answer-book against the number of the
question. No extra time is allotted for attempting multiple choice questions.

{ZX}e : (i) g^r àíZm| Ho$ CÎma Xr{OE&
(ii) à˶oH$ àíZ Ho$ gm‘Zo CgHo$ A§H$ {bI| JE h¡&
(iii) àíZ g§»¶m 1 go 10 VH$ Ho$ à˶oH$ àíZ ‘| Mma {dH$ën - (A), (B), (C) VWm (D) h¢, {OZ‘|o go EH$ g~go
Cn¶wº$ h¢& Mmam| {dH$ënm| ‘| go ghr CÎma MwZo VWm AnZr CÎma-nwpñVH$m ‘| àíZ g§»¶m$ Ho$ gm‘Zo CÎma {bI|&
~hþ{dH$ënr àíZm| Ho$ {bE A{V[aº$ g‘¶ Zht {X¶m Om¶oJm&

1. 'Management is required for every type of organisation' is a / an : [1]
(A) Characteristic of Management
(B) Objective of Management
(C) Importance of Management
(D) None of the above
"à~ÝY H$s àË`oH$ àH$ma Ho$ g§JR>Z _| Amdí`H$Vm hmoVr h¡' `h h¡ :
(A) à~ÝY H$s {deofVm
(B) à~ÝY H$m CX²Xoí`
(C) à~ÝY H$m _hËd
(D) Cnamoº$ _| go H$moB© Zht

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2. Foreman under planning department is : [1]

(A) Inspector

(B) Repair Boss

(C) Route Clerk

(D) Speed Boss

{Z`moOZ {d^mJ Ho$ AÝVJ©V \$moa_¡Z h¡ :

(A) {ZarjH$

(B) OrZm}Yma Zm`H$

(C) H$m`©H«$_ {b{nH$

(D) J{V Zm`H$

3. In functional structure of organisation, 'Store' is a sub-unit of : [1]

(A) Personnel Department

(B) Finance Department

(C) Production Department

(D) Marketing Department

H$m`m©Ë_H$ g§JR>{ZH$ T>m±Mo _| "ñQ>moa' EH$ Cn BH$mB© h¡

(A) H$m{_©H$ {d^mJ H$s

(B) {dÎmr` {d^mJ H$s

(C) CËnmXZ {d^mJ H$s

(D) {dnUZ {d^mJ H$s

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4. Under which method of recruitment candidates are recruited directly from
professional or technical institutions. [1]

(A) Recruitment at the Factory Gate

(B) Media Advertisements

(C) Educational institutions

(D) Employment exchange

^Vu Ho$ H$m¡Zgo òmoV _| Aä`{W©`m| H$s ^Vu grYo ì`mdgm{`H$ `m VH$ZrH$s g§ñWmAm| go H$s OmVr h¡ :

(A) H$maImZo Ho$ Ûma na ^Vu

(B) _r{S>`m Ûmam {dkmnZ

(C) e¡j{UH$ g§ñWmZ

(D) amoOJma H$m`m©b`

5. The usual source of finance for companies is : [1]

(A) Own savings

(B) Commercial Banks

(C) Capital Market

(D) Money lenders

gm_mÝ`V: H$ån{Z`m| Ho$ {dÎm òmoV h¢ :

(A) ñd`§ H$s ~MV

(B) dm{UpÁ`H$ ~¢H$

(C) ny±Or ~mµOma

(D) gmhÿ H$ma

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6. Which of the following is a merit of equity shares from shareholders point of view :
[1]

(A) Equity share holders get dividend only when the company earns sufficient
profits

(B) There is high speculation in equity shares

(C) Equity shares can be easily sold in the stock market

(D) It is suitable for those who do not want to take risk for higher return

{ZåZ _| go H$m¡Zgm A§eYm[a`m| Ho$ Ñ{ï>H$moU go g_Vm A§em| H$m EH$ bm^ h¡ :
(A) g_Vm A§e YmaH$m| H$mo bm^m§e V^r {X`m OmEJm O~{H$ H§$nZr H$mo n`m©á bm^ hþAm hmo

(B) g_Vm A§em| _| ~hþV ñQ>o²Q> ~mOr hmoVr h¡

(C) g_Vm A§em| H$mo eo`a ~mOma _| AmgmZr go ~oMm Om gH$Vm h¡

(D) `h CZHo$ {bE C{MV h¡ Omo Cƒ àì`m` Ho$ {bE A{YH$ Omo{I_ Zht CR>mZm MmhVo&

7. Which of the following is not an instrument of Money Market? [1]

(A) Debentures

(B) Call Money

(C) Treasury Bill

(D) Trade Bill

{ZåZ _| go H$m¡Z gm _wÐm ~mOma H$m àboI Zht h¢ :
(A) F$U nÌ

(B) `mMZm am{e

(C) Q´>¡Oar {~b

(D) ì`mnm[aH$ {dnÌ

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8. Which of the following is not a type of market according to area : [1]

(A) Local Market

(B) Retail Market

(C) Regional Market

(D) Rural Market

{ZåZ{b{IV ‘| go H$m¡Z gm "joÌ Ho$ AZwgma' ~mµOma Zht h¡ :

(A) ñWmZr` ~mµOma

(B) \w$Q>H$a ~mµOma

(C) joÌr` ~mµOma

(D) J«m_rU ~mµOma

9. For advertisement of fertilizer, tractors etc. the most suitable media of advertising is :
[1]

(A) Radio

(B) Films

(C) Television

(D) News Papers

ImX, Q´>¡ŠQ>a Am{X Ho$ {dkmnZ Ho$ {bE {dkmnZ H$m gdm©{YH$ Cn`wº$ _mÜ`_ h¡ :

(A) ao{S>`mo

(B) {\$ë_

(C) Q>o{b{dµOZ

(D) g_mMma nÌ

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10. 'Mc Donalds' is an example of [1]

(A) Departmental store

(B) Super Market

(C) Chain Stores

(D) Consumer Cooperative Stores

"_¡H$S>mob¢S>g' CXmhaU h¡ :

(A) {d^mJr` ^§S>ma H$m

(B) gwna ~mµOma H$m

(C) l¥§Ibm ^§S>ma H$m

(D) Cn^moº$m ghH$mar ^§S>ma H$m

11. Explain the following principles of management : [3]

a) Unity of Command

b) Unity of Direction

à~ÝY Ho$ {ZåZ {gÕmÝVm| H$mo g_PmBE :

H$) AmXoe H$s EH$Vm

I) {ZX}e H$s EH$Vm

12. State the importance of leadership with the help of any three points. [3]

{H$Ýht VrZ {~ÝXþAm| H$s ghm`Vm go ZoV¥Ëd Ho$ _hËd H$m CëboI H$s{OE&

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13. What are Mutual Funds? Explain any one type of mutual funds. [3]

å`yÀ`yAb \§$S> Š`m hmoVo h¢? å`yÀ`yAb \§$S> Ho$ {H$gr EH$ àH$ma H$mo g_PmBE&

14. Identify the financial decision which is concerned with appropriation of earned
profits. State any two factors affecting this decision. [3]

Cg {dÎmr` {ZU©` H$mo nhMm{ZE {OgH$m gå~ÝY A{O©V bm^m| Ho$ {d{Z`moOZ go h¡& Bg {ZU©` H$mo à^m{dV H$aZo
dmbo {H$Ýht Xmo KQ>H$mo§ H$m CëboI H$s{OE&

15. State the three levels of packaging. [3]

n¡Ho$qOJ Ho$ VrZ ñVam| H$m CëboI H$s{OE&

16. Describe any two points of importance of management. [4]

à~ÝY Ho$ _hËd Ho$ {H$Ýht Xmo {~ÝXþAm| H$m dU©Z H$s{OE&

17. Distinguish between 'delegation' and 'decentralisation' giving any four points. [4]

"A§VaU' Am¡a "{dH|$ÐrH$aU' _| H$moB© Mma {~ÝXþ XoH$a AÝVa ~VmBE&

18. Explain any four objectives of sales promotion. [4]

{dH«$` àdV©Z Ho$ {H$Ýht Mma CX²Xoí`m| H$m dU©Z H$s{OE&

19. State any four services provided by retailers to the whole sale. [4]

\w$Q>H$a {dH«o$VmAm| Ûmam WmoH$ {dHo«$VmAm| H$mo àXmZ H$s OmZo dmbr {H$Ýht Mma godmAm| H$m CëboI H$s{OE&

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20. Amogh Purchased a Refrigerator for ` 42,000 which is not working. Even after
number of complaints the company neither replaced it nor refunded the money.
Name the judicial machinery he may approach for redressal of his grievance. Explain
its composition and jurisdiction. Also state it he is not satisfied by the decision of
this machinery, where can he appeal? [4]
A_moK Zo aH$_ ` 42,000 _| EH$ a¡\$arO¡aoQ>a IarXm Omo H$m_ Zht H$a ahm h¡& CgZo H§$nZr H$mo BgH$s {eH$m`V
H$s, bo{H$Z H§$nZrZo Vmo BgHo$ ñWmZ na Xÿgam a¡\$arO¡aoQ>a {X`m Am¡a Zhr BgHo$ n¡go dmng {H$E& Cg Ý`m`m{YH$
ì`dñWm H$m Zm_ ~VmBE Ohm± dh AnZr {eH$m`V {ZdmaH$ Ho$ {bE Om gH$Vm h¡& BgH$s g§aMZm Am¡a A{YH$ma
joÌ H$m CëboI H$s{OE& `h ^r CëboI H$s{OE {H$ `{X dh Bg ì`dñWm Ho$ {ZU©` go g§Vwï> Zht h¡ Vmo dh H$hm±
Anrb H$a gH$Vm h¡?

21. Give the meaning of 'work study' as a technique of scientific management. Also
explain the four studies included in it. [5]
d¡km{ZH$ à~ÝY H$s VH$ZrH$ Ho$ ê$n _| "H$m`© AÜ``Z' H$m AW© ~VmBE& Bg_| gpå_{bV Mma AÜ``Zm| H$mo ^r
g_PmBE&

22. Explain any five Non-financial Incentives that motivate the employees. [5]
H$_©Mm[a`m| H$mo A{^ào[aV H$aZo dmbr {H$Ýht nm±M J¡a-{dÎmr` àoaUmAm| H$mo g_PmBE&

23. Explain any five factors determining fixed capital requirements of any business
enterprise. [5]
{H$gr ì`mdgm{`H$ CÚ_ H$s ñWmB© n±yOr Amdí`H$VmAm| H$mo {ZYm©[aV H$aZo dmbo {H$Ýht nm±M H$maH$mo§ H$mo
g_PmBE&

24. Describe any five factors taken into account while determining the price of a product.
[5]
EH$ CËnmX H$m _yë` {ZYm©[aV H$aVo g_` Ü`mZ _| aIo OmZodmbo {H$Ýht nm±M H$maH$m| H$m dU©Z H$s{OE&

25. Explain any five functions of a wholesale. [5]
EH$ WmoH$ ì`mnmar Ho$ {H$Ýht nm±M H$m`m] H$mo g_PmBE&
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26. 'Management has to ensure that all activities contribute to the achievement of the
objectives of the business as a whole'. In the light of this statement give the meaning
of co-ordination. Also explain any five characteristics of co-ordination. [6]

"à~ÝY H$mo `h gw{ZpíMV H$aZm hmoVm h¡ {H$ g^r {H«$`mE± gånyU© ì`dgm` Ho$ CX²Xoí`m| H$s àm{á _| `moJXmZ X§o&'
Bg H$WZ Ho$ g§X^© _| g_Ýd` H$m AW© Xr{OE& g_Ýd` H$s {H$Ýht nm±M {deofVmAm| H$mo ^r g_PmBE&

OR/AWdm

Give the meaning of management. Also explain the objectives of management.

à~ÝY H$m AW© Xr{OE& à~ÝY Ho$ CÔoí`m| H$mo ^r g_PmBE&

27. Communication is said to be the 'life blood of an organisation. In the light of this
statement'. Give the meaning of communication and state its importance. [6]

"gåàofU {H$gr ^r g§JR>Z H$m OrdZ aº$ H$hm OmVm h¡&' Bg H$WZ Ho$ g§X^© _| gåàofU H$m AW© Xr{OE Am¡a
BgHo$ _hËd H$m CëboI H$s{OE&

OR/AWdm

'The success of every business organisation depends upon the people who work
in it'. In support of this statement explain the importance of staffing as a function
of management. Also explain staffing as a part of Human Resource Management.

"{H$gr ^r ì`mdgm{`H$ g§JR>Z H$s g\$bVm Cg_| H$m_ H$aZo dmbo ì`{º$`m| na {Z^©a H$aVr h¢&' Bg H$WZ Ho$
g_W©Z _| à~ÝY Ho$ EH$ H$m`© Ho$ ê$n _| {Z`w{º$H$aU Ho$ _hËd H$m dU©Z H$s{OE& _mZd g§gmYZ à~ÝY Ho$ EH$
^mJ Ho$ ê$n _| ^r {Z`w{ŠVH$aU H$m AW© g_PmBE&

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28. Business organisations need of short-term finance is best fulfilled by 'Bank Credit'
through various ways. Explain these ways. [6]

ì`mdgm{`H$ g§JR>Zm| H$s AënH$mbrZ {dÎmr` Amdí`H$Vm "~¢H$ gmI' Ûmam {d{^Þ VarH$m| go g~go AÀN>r Vah
nyar H$s OmVr h¡& BZ VarH$m| H$mo g_PmBE&

OR/AWdm

Only a sound financial plan for a business unit can ensure its success in meeting
the organisational objectives. Explain the various aspects to be kept in view while
preparing a sound financial plan.

{H$gr ^r ì`mdgm{`H$ BH$mB© H$s g\$bVm H$mo AmídñV H$aZo Ho$ {bE EH$ AÀN>r {dÎmr` `moOZm hr CgHo$
CX²Xoí`m| H$mo nyU© H$aZo _| g\$b hmo gH$Vr h¡& EH$ AÀN>r {dÎmr` `moOZm ~ZmVo g_` Ü`mZ _| aIo OmZo dmbo
{d{^Þ nhbwAm| H$m dU©Z H$s{OE&

29. Choice of an appropriate distribution channel is important for pricing and promotion
strategy. Explain any three factors that will guide to make such choice? [6]

CËnmX Ho$ _yë` {ZYm©aU Ed§ àdV©Z Zr{V {ZYm©aU Ho$ {bE EH$ C{MV {dVaU Ho$ _mÜ`_ H$m M`Z H$m hmoZm
_hÎdnyU© h¡& Eogo VrZ H$maH$m| H$mo g_PmBE Omo Bg àH$ma Ho$ M`Z _| _mJ©Xe©Z H$a|Jo|&

OR/AWdm

"In order to optimize the product requirements by the consumers importance should
be given to the elements of product mix". Explain these elements.

J«mhH$m| Ho$ {bE CËnmX Amdí`H$Vm H$s AZwHy$bV_ ny{V© hoVw, CËnmX {_lm| Ho$ VËdm| na Ü`mZ XoZm Mm{hE& BZ
VËdm| H$mo g_PmBE&

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30. Departmental stores have become favourite destinations of buyers in big cities
because of their merits. But these stores have certain limitations for. State any four
merits and any two limitations of these stores. [6]

~S>o eham| _| {d^mJr` ^§S>ma H«o$VmAm| Ho$ ng§XrXm ñWb ~Z MwHo$ h¢ Š`m|{H$ BZHo$ H$B© bm^ h¢& bo{H$Z BZ ^§S>mamo
H$s Hw$N> gr_mE§ ^r h¡& BZ ^§S>mamo Ho$ {H$Ýht Mma bm^m| VWm Xmo gr_mAm| H$m CëboI H$s{OE&

OR/AWdm

Consumers have various rights which help them in protecting their interests. Explain
any three such rights.

Cn^moº$mAm| Ho$ ~hþV go A{YH$ma h¢ Omo CZHo$ {hVm§o Ho$ g§ajU _| CZH$s ghm`Vm H$aVo h¢& Eogo {H$Ýht VrZ
A{YH$mam| H$m dU©Z H$s{OE&

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$