NBSE Class 9 Question Paper 2019 Retail

Total number of printed pages : 2 NB-N/R(V) 2019 CLASS - IX RETAIL (Vocational) Total marks : 50 Time : 2 hours General instructions : i) Approximately 15 minutes is allotted to read the question paper and revise the answers. ii) All questions are compulsory except Q. nos.18 to 23 where general option is given. iii) The question paper consists of 23 questions. iv) Marks allocated to every question are indicated against it. N.B: Check that all pages of the question paper are complete as indicated on the top left side. 1. Choose the correct answer from the given alternatives: 10x1=10 a. Corporate retail chain is also known as (a) Franchising (b) Independent retailer (c) Chain retailer (d) Departmental stores b. In retailing, a retail store deals primarily with sales (a) volume (b) location (c) promotion (d) value c. Big Bazaar retail outlets are owned by (a) Birla Group (b) Tata Group (c) Reliance Group (d) Future Group d. The unorganized retail units operate on the basis of (a) partnership (b) sole trader (c) corporate (d) company e. One example of durable goods is (a) furniture (b) bread (c) vegetable (d) fruit f. Which of the following is not an equipment used for material handling in a retail store? (a) Cranes (b) Slings (c) Forklifts (d) Ladder g. Storage mean (a) production of goods (b) transport of goods (c) retaining of goods (d) selling of goods h. Bin card is used to keep track of the number of (a) items (b) employees (c) equipments (d) store houses i. An example of tangible product is (a) copyright (b) book (c) goodwill (d) patent

-2- NB-N/R(V) j. Which of the following helps in printing the transaction receipts? (a) labeling machine (b) electronic scale (c) electronic fund transferred at point of sales (d) hand held scanner Answer the following questions in one word or one sentence: 2. What is a super market? 1 3. What is retail? 1 4. What are shopping goods? 1 5. Write any two basic needs of customer. 1 6. What is visual communication? 1 7. What are the two types of greetings? 1 8. What is self confidence? 1 9. Give the full form of RAM. 1 Answer the following questions in 20-50 words: 10. Write any two advantages of effective handling of goods. 2 11. Write any two needs for managing stock level in retail. 2 12. What is a floor plan? 2 13. Mention four effective ways to build customer rapport. 2 14. Briefly explain two modes of identifying customer expectations. 2 15. Mention any four common uses of internet. 2 16. Write any two characteristics of entrepreneurship. 2 17. What is sustainable development? 2 Answer any four from the following questions in 60-100 words: 18. Write any four essential requirements of retailers. 4 19. Explain the two types of goods with suitable examples. 4 20. Explain four documents usually prepared while stock handling. 4 21. Explain four standards for staff appearance. 4 22. Write four differences between store retail and non store retail. 4 23. Explain any four principles of effective communication. 4 ****************************************