CBSE Class 12 Question Paper 2024 Office Procedures and Practices

CBSE

Series &RQPS SET-4
àíZ-nÌ H$moS>
Q.P. Code 348
amob Z§. narjmWu àíZ-nÌ H$moS> >H$mo CÎma-nwpñVH$m Ho$
Roll No. _wI-n¥ð >na Adí` {bIo§ &
Candidates must write the Q.P. Code
on the title page of the answer-book.

H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 19 h¢ &
H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| 24 àíZ h¢ &
àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ -nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$ _wI-n¥>ð> na
{bI| &
H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Adí`
{bI| &
Bg àíZ-nÌ 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-
Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
Please check that this question paper contains 19 printed pages.
Please check that this question paper contains 24 questions.
Q.P. Code given on the right hand side of the question paper should be written
on the title page of the answer-book by the candidate.
Please write down the serial number of the question in the
answer-book before attempting it.
15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

H$m`m©b` à{H«$`mE± VWm Aä`mg/ì`dhma
OFFICE PROCEDURES & PRACTICES
:3 : 60
Time allowed : 3 hours Maximum Marks : 60

1-348 Page 1 P.T.O.

:
(i)
(ii) 24 :
(iii)
(iv) (6 + 18) = 24 3
(6 + 11) = 17
(v)
(vi) : 30 :
(a) 6
(b)
(c)
(d)
(vii) : 30 :
(a) 18
(b) 11
(c)
(d)

IÊS> H$ $
(dñVw{ZîR> àíZ) (30 A§H$)
1. amoµOJma H$m¡eb na {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & 4 1=4

(i) go Amn ~mV H$a aho h¢ CgHo$ gmW ___________ ~ZmE aIZo go gwZZo
dmbo H$mo g§Ho$V {_bVm h¡ {H$ Amn Cggo ~mV H$a aho h¢ `m CgH$s ~mV gwZ aho h¢ &
(A) H$mZ g§nH©$ (B) Am±I g§nH©$
(C) {X_mJ g§nH©$ (D) hmW g§nH©$

(ii) EH$ bjU {Og_| bmoJ qMVm, AmË_-g§Xoh, AdgmX, e_© VWm Bgr àH$ma H$s
ZH$mamË_H$ ^mdZmAm| H$s àd¥{Îm H$mo àX{e©V H$aVo h¢ Am¡a Xÿgam| go {_bZo _| H${R>ZmB©
_hgyg H$aVo h¢ _________ H$hbmVm h¡ &
1-348 Page 2

General Instructions :
(i) Please read the instructions carefully.
(ii) This question paper consists of 24 questions in two Sections : Section A
and Section B.
(iii) Section A has Objective Type Questions whereas Section B contains
Subjective Type Questions.
(iv) Out of the given (6 + 18) = 24 questions, a candidate has to answer
(6 + 11) = 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct
order.
(vi) Section A : Objective Type Questions (30 marks) :
(a) This section has 6 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section B : Subjective Type Questions (30 marks) :
(a) This section has 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.

Section A
(Objective Type Questions) (30 Marks)

1. Answer any 4 questions out of the given 6 questions on Employability
Skills. 4 1=4

(i) Maintaining __________ with the person you are talking to sends a
signal to the listener that you are talking or listening to him/her.
(A) Ear contact (B) Eye contact
(C) Mind contact (D) Hand contact

(ii) A trait wherein individuals show tendency towards anxiety,
self-doubt, depression, shyness and other similar negative feelings
and have difficulty in meeting others is called __________.
1-348 Page 3 P.T.O.

(iii) EH$ {S>{OQ>b àñVw{V H$mo H§$ß`yQ>a na EH$ µ\$mBb Ho$ ê$n _| ghoOm (god) Om gH$Vm
h¡ & Bgo ~mX _| Imobm Om gH$Vm h¡, XoIm Om gH$Vm h¡, g§nm{XV {H$`m Om gH$Vm
h¡, {_Ìm| VWm ghH${_©`m| Ho$ gmW gmPm {H$`m Om gH$Vm h¡ VWm _________ Om
gH$Vm h¡ &
(A) gwa{jV {H$`m (god) (B) {bIm ([a{Q>Z)
(C) N>mnm (qàQ>) (D) _m¡{IH$ {H$`m (Amoab)

(iv) _________ CÚ_r EH$ ì`dgm` ewê$ H$aVm h¡, CgH$m n[anmofU H$aVm h¡ Am¡a Cgo
AmË_-{Z^©aVm VH$ nhþ±MmVm h¡ & {\$a CÚ_r ì`dgm` H$mo ~oM XoVm h¡ Am¡a Cgr MH«$
H$m AZwgaU H$aVo hþE EH$ Z`m ì`dgm` ewê$ H$aVm h¡ &

(v) _________ H$m CÔoí` AmJ§VwH$m| H$mo g§gmYZm| Ho$ g§ajU, H$Mao H$mo H$_ H$aZo Am¡a
n`m©daU- H$mo g_PZo H$m AZw^d àXmZ H$aZm h¡ &

(vi) _| AmnH$s gm_J«r H$mo gmµ\$- Zo
Ho$ {bE H$B© {dH$ën hmoVo h¢, CÝh| _________ H$hm OmVm h¡ &

2. {XE JE 7 àíZm| _| go {H$Ýht 5 Ho$ CÎma Xr{OE & 5 1=5

(i) \¢$qH$J _erZ {b\$m\$m|, nmg©bm| BË`m{X na nVm N>mnZo _| _XX H$aVr h¡ & (ghr/µJbV)
(ii) bJmVma {gaXX©, ZtX-g§~§Yr {dH$ma, D$~, A{Z`{_VVm g^r _________ Ho$ bjU
h¢ &
(iii) {ZåZ{b{IV _| go B©_ob H$m EH$ µ\$m`Xm h¡ :
(A) dm`ag H$m IVam
(B) BZ~m° \w$b
(C) ñdMm{bV [aH$m°S>© à~§YZ
(D) _ob H$s h¡qH$J

1-348 Page 4

(iii) A digital presentation can be saved as a file on the computer. This
can be opened later, viewed, edited, shared with friends and
colleagues and __________.
(A) Saved (B) Written
(C) Printed (D) Oral

(iv) ___________ entrepreneur starts a business, nurtures it and makes it
reach a point of self-sustenance. Then the entrepreneur sells the
business and starts a new one, following the same cycle.

(v) Purpose of ___________ is to provide an experience to visitors to
understand the importance of conserving resources, reducing waste
and enhancing an environment-friendly place.

(vi) Electronic spreadsheets have many options to make your
content/data look neat and easy to read, which is called __________.

2. Answer any 5 out of the given 7 questions. 5 1=5

(i) Franking machine helps in printing of addresses on envelopes,
parcels, etc. (True/False)

(ii) Constant headaches, sleep disorders, boredom, irregularity are all
signs of __________.

(iii) The following is an advantage of email :
(A) Threat of virus
(B) Inbox full
(C) Automated record management
(D) Hacking of mail

1-348 Page 5 P.T.O.

(iv) O~ ì`dgm` {d{dY joÌm| _| \¡$bm hþAm hmo Am¡a {d{^ÝZ joÌm| H$s J{V{d{Y`m| H$s
g_rjm {Za§Va ê$n go H$s OmZr hmo Vmo __________ dJuH$aU Cn`w hmoVm h¡ &
(A) dUm©Ë_H$ (B) {df`mZwgma
(C) ^m¡Jmo{bH$ (D) g§»`mË_H$
(v) EH$ N>moQ>o go Aëng§»`H$ dJ© H$mo Eogo {ZU©` boZo go amoH$Zm, Omo A{YH$m§e gXñ`m|
Ho$ {bE AñdrH$m`© hmo, __________ H$m _w»` CÔoí` h¡ &
(A) JUny{V© (B) à{Vnwéf
(C) AÜ`j (D) àñVmd

(vi) {dÎm H$m EH$ AënH$m{bH$ òmoV {OgHo$ VhV ~¢H$ AnZo J«mhH$m| H$s g§nmpíd©H$
à{V^y{V Ho$ ~Xbo _| EH$ {ZpíMV gr_m VH$ F$U àXmZ H$aVm h¡, ___________
H$hbmVm h¡ &
(A) ZJX (B) ZJX S>o{~Q>
(C) ZJX H«o${S>Q> (D) S>o{~Q>> H$mS>©

(vii) A{YH$m[aH$ ê$n go ^maV gaH$ma H$m à{V{Z{YËd H$aZo dmbo ì`{º$`m| H$mo Omar {H$`m
J`m nmgnmoQ>© _________ a§J H$m hmoVm h¡ &
(A) _ê$Z (B) ham
(C) Zrbm (D) gµ\o$X

3. {XE JE 7 àíZm| _| go {H$Ýht 6 Ho$ CÎma Xr{OE & 6 1=6

(i) gwIX Am¡a ñnîQ> AmdmµO AmH$f©H$ hmoVr h¡ Am¡a D±$Mr d nwaµOmoa AmdmµO AZmH$f©H$
hmoVr h¡, O~{H$ ~hþV Yr_r AmdmµO g§Mma H$mo H${R>Z ~Zm XoVr h¡ & (ghr/µJbV)
(ii) ^maVr` S>mH$ H$s EH$ àr{_`_ _oqbJ godm Omo g_wÐr _ob go VoµO h¡ {\$a ^r hdmB©
_ob go gñVr h¡, ___________ H$hbmVr h¡ &
(A) ñnrS> nmoñQ>
(B) ga\o$g E`a {bpâQ>S> (SAL)
(C) H$mo[a`a g{d©g
(D) a{OñQ>S>© nmoñQ>

1-348 Page 6

(iv) When business is scattered in diversified areas and review of
activities of different regions is to be made on a continuous basis,
___________ classification is suitable.
(A) Alphabetical (B) Subject-wise
(C) Geographical (D) Numerical
(v) To prevent a small minority from taking decisions which may be
unacceptable to majority of the members, is the main purpose of
having a ___________.
(A) Quorum (B) Proxy
(C) Chairperson (D) Motion
(vi) A short-term source of finance under which a bank offers its
customers a loan up to a certain limit against a certain security is
called ___________.
(A) Cash (B) Cash debit
(C) Cash credit (D) Debit card

(vii) An official passport issued to individuals representing the Indian
Government on official business is ___________ in colour.
(A) Maroon (B) Green
(C) Blue (D) White

3. Answer any 6 out of the given 7 questions. 6 1=6

(i) A pleasant and clear voice is attractive, and a loud and demanding
voice is unattractive, whereas a very low voice makes
communication difficult. (True/ False)
(ii) A premium mailing service from India Post which is faster than sea
mail yet cheaper than air mail is called ___________.
(A) Speed Post
(B) Surface Air Lifted
(C) Courier Service
(D) Registered Post

1-348 Page 7 P.T.O.

(iii) Am{YH$m[aH$ Xm¡ao Ho$ `mÌm {Q>H$Q>, H$ma {H$am`o, hmoQ>b Amdmg Am¡a ^moOZ na {H$E
JE IM© H$s ___________ H$m`©H$mar H$mo Xr OmVr h¡ &
(A) I§S>Z (B) à{Vny{V©
(C) AñdrH¥${V (D) Ë`mJ

(iv) A{^boIm| H$s gwì`dpñWV Am¡a Hw$eb VarHo$ go __________ Am¡a g§J«{hV H$aZo
,
\$mBqbJ H$hbmVr h¡ &
(A) aIaImd H$aZo (B) aIZo
(C) hm{gb H$aZo (D) ì`dpñWV H$aZo

(v) H$moB© ^r {df`-Ho$pÝÐV ~mVMrV {Og_| Am_Vm¡a na EH$ {d{eîQ> __________ hmoVr
h¡, ~¡R>H$ H$hbmVr h¡ &
(A) H$m`©gyMr (B) àñVmd
(C) gyMZm (D) JUny{V©

(vi) {H$gr ~¢H$ `m {dÎmr` g§ñWmZ Ûmam XÿañW ê$n go {dÎmr` boZXoZ H$aZo Ho$ {bE àXmZ
H$s OmZo dmbr godm, Omo 24 K§Q>o CnbãY h¡ Am¡a Bg CÔoí` Ho$ {bE {dÎmr` g§ñWmZ
Ûmam àXmZ gm°âQ>do`a, {Ogo E¡n H$hVo h¢, H$m Cn`moJ H$aVr h¡, ___________
H$hbmVr h¡ &
(A) H«o${S>Q> H$mS>© (B) _mo~mBb ~¢qH$J
(C) S>o{~Q> H$mS>© (D) Ama.Q>r.Or.Eg.

(vii) Am°ZbmBZ hdmB© {Q>H$Q> ~wqH$J gmBQ>| __________ _| ^r _XX H$aVr h¢ &
(A) {H$amZo Ho$ gm_mZ Am°S>©a H$aZo _| Ny>Q> Ho$ ~mao _| OmZH$mar àXmZ H$aZo
(B) {H$amE Am¡a hmoQ>b n¡Ho$O _| Ny>Q> Ho$ ~mao _| OmZH$mar àXmZ H$aZo
(C) CnbãY Ny>Q> H$s OmZH$mar àXmZ H$aZo
(D) Kaobw dñVwAm| na Ny>Q> Ho$ ~mao _| OmZH$mar àXmZ H$aZo
1-348 Page 8

(iii) Expenses incurred on travel ticket, car rental, hotel accommodation
and meals are ___________ to the executive when on official tour.
(A) repudiated (B) reimbursed
(C) declined (D) renounced

(iv) The process of ___________ and storing records in a neat, orderly and
efficient manner so that they can be located easily and quickly when
required is called filing.
(A) maintaining (B) keeping
(C) securing (D) arranging

(v) Any focused conversation which usually has a specific ___________ is
called a meeting.
(A) Agenda (B) Motion
(C) Notice (D) Quorum

(vi) A service provided by a bank or a financial institution to conduct
financial transactions remotely, using a software usually called an
app, provided by the financial institution for the purpose, on a
24-hour basis is called ___________.
(A) Credit card (B) Mobile banking
(C) Debit card (D) RTGS

(vii) Online air ticket booking sites also help in ___________.

(A) providing information about discounts on ordering groceries
(B) providing information about discounts in fare and hotel
packages

(C) providing information about discounts on electronic goods
(D) providing information about discounts on household items

1-348 Page 9 P.T.O.

4. {XE JE 6 àíZm| _| go {H$Ýht 5 Ho$ CÎma Xr{OE & 5 1=5

(i) _§Ìmb` H$m EH$ H$m`©H$mar à_wI Omo AnZo _§Ìmb` `m {d^mJ Ho$ ^rVa Zr{V Am¡a
àemgZ Ho$ g^r _m_bm| na _§Ìr H$mo n[al_nyd©H$ ghm`Vm Am¡a gbmh XoZo Ho$ {bE
{H$`m OmVm h¡, ___________ H$hbmVm h¡ &
(A) mZ H$m g{Md
(B) gaH$ma Ûmam {Z`w g{Md
(C) H§$nZr g{Md
(D) {ZOr g{Md

(ii) ___________ àË`oH$ OmZo dmbr S>mH$ H$mo {Z{X©îQ> EH$ g§»`m h¡ {Oggo àË`oH$
AZwdVu S>mH$ H$mo AmgmZr go nhMmZm Om gHo$ &
(A) {nZ Zå~a (B) {nZ H$moS>
(C) g§X^© g§»`m (D) àdoe g§»`m

(iii)
S>oQ>m Q>on O¡go Mwå~H$s` _r{S>`m na ghoOZm C{MV Zht h¡ & (ghr/µJbV)

(iv) {H$gr àñVmd Ho$ nj Am¡a {dnj _| g_mZ _V hmoZo H$s pñW{V _| Am_Vm¡a na
AÜ`j Ûmam à`moJ {H$`m OmZo dmbm _Vm{YH$ma ___________ H$hbmVm h¡ &

(v) AmYma H$mS>© AÝVam©îQ´>r` `mÌm Ho$ {bE d¡Y AmB© S>r à_mU h¡ & (ghr/ µJbV)

(vi) {H$gr ~¢H$ Ûmam Omar {H$`m J`m XñVmdoµO, {Oggo Cg ì`{ H$mo {Z{X©îQ> am{e XoZo
H$m AZwamoY {H$`m OmVm h¡ {OgHo$ Zm_ na Bgo Omar {H$`m J`m h¡, ___________
H$hbmVm h¡ &
(A) M¡H$ (B) {S>_m§S> S´>m°âQ>
(C) nmg ~wH$ (D) S>o{~Q> H$mS>©

1-348 Page 10

4. Answer any 5 out of the given 6 questions. 5 1=5

(i) ___________ is an executive head appointed to diligently assist and
advise the minister on all matters of policy and administration
within his ministry or department.

(A) Secretary of Club or Association

(B) Secretary appointed by Government

(C) Company Secretary

(D) Private Secretary

(ii) ___________ is a number assigned to each outgoing letter so that
follow up mail is identified easily.

(A) Pin number (B) Pin code

(C) Reference number (D) Admission number

(iii) Saving electronic documents on magnetic media such as floppy disks

or data tapes is not advisable for long-term retention. (True/ False)

(iv) A vote usually allowed to a chairperson in the situation of equal

votes in favour and against a motion is called ___________.

(v) Aadhaar Card is a valid ID proof for international travel. (True/ False)

(vi) A document issued by a bank requesting to pay the specified amount
to the person in whose name it is issued is called ___________.

(A) Cheque (B) Demand Draft

(C) Passbook (F) Debit Card

1-348 Page 11 P.T.O.

5. {XE JE 6 àíZm| _| go {H$Ýht 5 Ho$ CÎma Xr{OE & 5 1=5

(i) EH$ H$m`©Hw$eb {ZOr g{Md g{Mdr` Am¡a à~ÝYH$s` H$m¡eb H$m gpå_lU hmoVm h¡,
[YH$m[a`m| H$mo grYo [anmoQ>© H$aZm hmoVm h¡ &
(ghr/ µJbV)

(ii) {S>{OQ>b _ob ê$_ _| XñVmdoµOm| H$mo _yb N>{d àmê$n _| ñH¡$Z, g§J«{hV Am¡a nwZàm©á
{H$`m OmVm h¡ & (ghr/ µJbV)

(iii) g^r Ho$ {bE g_PZo _| AmgmZ hmoZo Ho$ A{V[aº$ gKZVm, bMrbmnZ, nh±wM H$s
gw{dYm Am¡a gwajm EH$ AÀN>r \$mBqbJ àUmbr H$m/H$s __________ h¢ &
(A) AW© (B) _hÎd
(C) A{Zdm`©Vm (D) CÔoí`

(iv) g{Md Ho$ ~¡R>H$ go nhbo Ho$ H$Îm©ì`m| _| CnpñW{V nwpñVH$m `m erQ> _| g^r CnpñWV
gXñ`m| Ho$ hñVmja H$admZm em{_b h¡ & (ghr/µJbV)

(v) Q´>oZ {Q>H$Q> AmajU Ho$ {bE EH$ AmajU nMu A{YH$V_ __________ ì`[º$`m| Ho$
{bE ^ar Om gH$Vr h¡ &
(A) 6 (B) 4

(C) 2 (D) 8

(vi) ~¢H$, Kam| H$mo Hw$N> {Q>H$mD$ gm_mZ O¡go ao{\«$OaoQ>a, Q>obr{dµOZ goQ> IarXZo `m Hw$N>
{ZOr µOê$aVm| O¡go AñnVmb Ho$ {~b H$m ^wJVmZ H$aZo Ho$ {bE gr{_V _mÌm _| G$U
XoVo h¢ & (ghr/µJbV)

1-348 Page 12

5. Answer any 5 out of the given 6 questions. 5 1=5

(i) An efficient private secretary is a combination of secretarial plus
managerial skills, as he/she often has to report directly to senior
executives. (True/ False)

(ii) In digital mail rooms, documents are scanned, archived and
retrieved in original image format. (True/ False)

(iii) Apart from being simple to be understood by everyone, compactness,
flexibility, ease of location and safety are the ___________ of a good
filing system.

(A) Meaning (B) Importance

(C) Essentials (D) Objectives

(iv) Duties of a Secretary, before the meeting, include obtaining
signatures of members present in the attendance book or sheet.
(True/ False)

(v) One requisition slip for booking train tickets can be filled for
maximum ___________ persons.

(A) 6 (B) 4

(C) 2 (D) 8

(vi) Banks grant credit to households in a limited amount to buy some
durable goods such as refrigerators, televisions or meet personal
needs like payment of hospital bills. (True/ False)

1-348 Page 13 P.T.O.

6. {XE JE 6 àíZm| _| go {H$Ýht 5 Ho$ CÎma Xr{OE & 5 1=5

(i) __________ ì`{º$ H$mo {deof n[apñW{V _| {deof T>§J go H$m`© H$aZo _| gj_
~ZmVm h¡ & `h {H$gr n[apñW{V _| Omo Amdí`H$ h¡ Cgo H$hZo `m H$aZo H$m ì`{º$JV
H$m¡eb h¡&
(A) gh`moJmË_H$ ad¡`m (B) MmVw`© >
(C) {eîQ>mMma (D) AZwHy$bZr`Vm

(ii) \$mBb `m XñVmdoµOm| H$m nVm bJmZo Ho$ {bE A{^boIm|
H$s EH$ V¡`ma g§X^© gyMr àXmZ H$aZo H$s à{H«$`m __________ H$hbmVr h¡ &
(A) \$mBqbJ (B)

(C) ~wqH$J (D) ñQ>mo[a¨J

(iii) EH$ hr g§JR>Z Ho$ ^rVa EH$ {d^mJ go Xÿgao {d^mJ H$mo àmá `m ^oOr JB© _ob H$mo
__________ _ob H$hVo h¢ &
(A) AmJ_ (B) OmdH$
(C) A§V{d©^mJr` (D)

(iv) AÜ`j H$mo __________ H$s Amdí`H$Vm Zht h¡ &
(A) ì`dñWm Ho$ {~ÝXþ H$m {ZnQ>mam H$aZo
(B) gyMZm Am¡a H$m`©gyMr H$m _gm¡Xm V¡`ma H$aZo
(C) EO|S>m `m H$m`©gyMr _| MMm© H$s OmZo dmbr dñVwAm| H$mo _§Oyar XoZo
(D) ~¡R>H$ H$s H$m`©dmhr H$mo à~§{YV H$aZo VWm ì`dñWm ~ZmE aIZo

(v) `mÌm ì`dñWm g§ñWm H$s `mÌm Zr{V`m| Ho$ AZwgma H$s OmZr Mm{hE & (ghr/µJbV)

(vi) ñWmB© AmXoe {d{^ÝZ Amd{YH$ ^wJVmZ H$aZo Ho$ {bE J«mhH$m| Ûmam {XE JE {ZX}e
h¢ & (ghr/µJbV)

1-348 Page 14

6. Answer any 5 out of the given 6 questions. 5 1=5

(i) ___________ enables one to act in a particular fashion in a particular
situation. It is the personal skill of saying or doing what is required
in the circumstances.
(A) Cooperative attitude (B) Tact

(C) Courtesy (D) Adaptability

(ii) The process of providing a ready reference list of records to locate a
particular file or document when required is called ___________.

(A) Filing (B) Indexing
(C) Booking (D) Storing

(iii) Mail received or sent from one department to another within the
same organization is called ___________ mail.

(A) Incoming (B) Outgoing
(C) Interdepartmental (D) Electronic

(iv) Chairperson does not have to ___________.
(A) deal with points of order
(B) draft notice and agenda
(C) approve the items to be discussed on the agenda

(D) manage the proceedings of the meeting and keep order

(v) Travel arrangements should be made according to the travel policies
of the company. (True/ False)

(vi) Standing orders are instructions by the customers for making
various periodic payments. (True/ False)

1-348 Page 15 P.T.O.

IÊS> I $
({df`naH$ àíZ) (30 A§H$)

5 3
20 30 3 2=6

7. {H$gr EH$ H$maH$ H$s ì`m»`m H$s{OE Omo g{H«$` ê$n go gwZZo _| ~mYm ~ZVm h¡ & Amn Cg
~mYm H$mo H¡$go Xÿa H$a gH$Vo h¢ ?

8. gH$mamË_H$ ÑpîQ>H$moU bmoJm| H$s H¡$go _XX H$aVm h¡ ? gH$mamË_H$ ÑpîQ>H$moU ~ZmE aIZo Ho$
Xmo VarHo$ ~VmBE &

9. S>oQ>m H$mo gm°Q>© Am¡a {\$ëQ>a H$aZo Ho$ MaUm| H$s ì`m»`m H$s{OE &

10. EH$ g\$b CÚ_r Ho$ Mma JwU ~VmBE Am¡a CZ_| go {H$gr EH$ H$s ì`m»`m H$s{OE &

11. ? R>mog An{eîQ> à~ÝYZ go gå~pÝYV {H$Ýht Xmo h[aV Zm¡H$[a`m| Ho$
Zm_ ~VmBE &

5 3 20 30 3 2=6

12. Ëd Ed§ {eîQ>Vm H$mo g_PmBE &

13. {b\$m\ ?

14. \$mBbm| ?

15. ? ì`m»`m H$s{OE & dm{f©H$ gmYmaU ~¡R >H$ VWm AgmYmaU
(AmnmVH$mbrZ) ?

16. KYC H$m AW© g_PmBE &

1-348 Page 16

Section B
(Subjective Type Questions) (30 Marks)

Answer any 3 questions out of the given 5 questions on Employability Skills.
Answer each question in 20 30 words. 3 2=6

7. Explain any one factor that becomes a barrier to active listening. How can
you overcome that barrier ?

8. How does positive attitude help people ? Name two ways to maintain a
positive attitude.

9. Explain the steps of sorting and filtering data.

10. Name four qualities of a successful entrepreneur and explain any one of
them.

11. What is solid waste ? Name any two green jobs related to solid waste
management.

Answer any 3 out of the given 5 questions in 20 30 words each. 3 2=6

12. Explain personality and poise.

13. Why is the content of mail examined again after opening the envelope ?

14. Define classification of files. What is the purpose of classification ?

15. What is notice of a meeting ? Explain. What is the minimum notice period
for an Annual General Meeting and an Extraordinary Meeting ?

16. Explain the meaning of KYC.

1-348 Page 17 P.T.O.

3 2 30 50 2 3=6

17. ñnrS> nmoñQ> VWm H$mo[a`a godmAm| H$mo g_PmBE & H$mo[a`a godm ì`mdgm{`H$ g§JR>Zm| H$mo
g_mYmZ àXmZ H$aVr h¡ ? {H$Ýht VrZ H$m CëboI H$s{OE &

18. ^maV _| Omar {H$E OmZo dmbo {d{^ÝZ àH$ma Ho$ nmgnmoQ>© H$m dU©Z H$s{OE & Amn CZ_| H¡$go
AÝV^}X H$a gH$Vo h¢ ?

19. ~MV Am¡a Mmby ImVm| H$s ì`m»`m H$s{OE &

5 3 50 80 3 4=12

20. ? VZmd H$mo H¡$go à~§{YV {H$`m Om gH$Vm h¡ ? VZmd à~ÝYZ Ho$ H$moB©
VrZ VarHo$ ~VmBE &

21. AnZr Amdí`H$VmAm| H$mo nyam H$aZo Ho$ {bE Cn`wº$ \$mBqbJ H¡${~ZoQ> Ho$ M`Z Ho$ {gÕm§Vm|
H$s ì`m»`m H$s{OE &

22. ?

23. ? {dñVmanyd©H$ ~VmBE &

24. {ZåZ H$mo g_PmBE :
(A) {Xdm{b`m
(B) ZH$X {ZH$mgr nMu >
(C) MoH$ H$m AZmXa
(D) XmoZm| _| go EH$ `m CÎmaOrdr

1-348 Page 18

Answer any 2 out of the given 3 questions in 30 50 words each. 2 3=6

17. Explain Speed Post and Courier services. What solutions does a Courier
service offer to business organizations ? Mention any three.

18. Explain the different kinds of passports issued in India. How can you
differentiate between them ?

19. Explain Savings and Current Accounts.

Answer any 3 out of the given 5 questions in 50 80 words each. 3 4=12

20. What is stress management ? How can stress be managed ? Mention any
three methods of managing stress.

21. Explain the principles for selecting a suitable filing cabinet to meet your
requirements.

22. Explain Motions and Resolutions. What is Amendment of a Motion ?

23. What is the procedure of booking an air ticket ? Elaborate.

24. Explain the following terms :
(A) Bankrupt
(B) Cash Withdrawal Slip
(C) Dishonor of Cheque
(D) Either or Survivor

1-348 Page 19 P.T.O.

CBSE STUDY MATERIAL

CBSE Board

INFORMATION CLASS STUDY MATERIAL

1 Time Table 09 Sample Paper
10 Sample Paper
2 Result
11 Sample Paper
3 Syllabus 12 Sample Paper

OTHER RESOURCES
09 Question Paper
Maps of India, Maps of World
Writing Skill Formats 10 Question Paper
Periodic Table 11 Question Paper
12 Question Paper
Class 9 Notes
Class 10 Notes
NCERT Book
Class 11 Notes
Class 12 Notes NCERT Solutions

ENTRANCE EXAMS

JEE Main CLAT CUET UG
JEE Advanced NEET UG Fashion & Design