CBSE Class 12 Office Procedures and Practices Question Paper 2020

SET-4
Series HMJ H$moS> Z§.
Code No. 348
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð
Roll No. >na Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

ZmoQ> NOTE
(I) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV (I) Please check that this question
n¥ð> 7 h¢ & paper contains 7 printed pages.

(II) àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS (II) Code number given on the right
>Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na hand side of the question paper
{bI| & should be written on the title page of
the answer-book by the candidate.
(III) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| (III) Please check that this question
>42 àíZ h¢ & paper contains 42 questions.
(IV) H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go (IV) Please write down the Serial
nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Number of the question in the
Adí` {bI| & answer-book before attempting it.
(V) Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m (V) 15 minute time has been allotted to
g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU read this question paper. The
nydm©• _| 10.15 ~Oo {H$`m OmEJm & question paper will be distributed
10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db at 10.15 a.m. From 10.15 a.m. to
10.30 a.m., the students will read the
àíZ-nÌ H$mo n‹T>|Jo Am¡a Bg Ad{Y Ho$ Xm¡amZ question paper only and will not
do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & write any answer on the
answer-book during this period.

H$m`m©b` à{H«$`mE± VWm Aä`mg/ì`dhma
OFFICE PROCEDURES & PRACTICES

{ZYm©[aV g_` : 3 KÊQ>o A{YH$V_ A§H$ : 60
Time allowed : 3 hours Maximum Marks : 60

.348 1 P.T.O.

gm_mÝ` {ZX}e :
{ZåZ{b{IV {ZX}em| H$mo ~hþV gmdYmZr go n{‹T>E Am¡a CZH$m g™Vr go nmbZ H$s{OE :
(a) Bg àíZ-nÌ _| Xmo IÊS> h¢  IÊS> H$ … amoOJma H$m¡eb Am¡a IÊS> I … {df` H$m¡eb &
(b) IÊS> H$ … amoOJma H$m¡eb (10 A§H$)
(i) {XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 1 A§H$ H$m h¡ &
(ii) {XE JE 5 àíZm| _| go {H$Ýht 3 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 2 A§H$ H$m h¡ &
(c) IÊS> I … {df` H$m¡eb (50 A§H$)
(i) {XE JE 12 àíZm| _| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 1 A§H$ H$m h¡ &
(ii) {XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 2 A§H$ H$m h¡ &
(iii) {XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 3 A§H$ H$m h¡ &
(iv) {XE JE 5 àíZm| _| go {H$Ýht 3 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 5 A§H$ H$m h¡ &
(d) Bg àíZ-nÌ _| 42 àíZ em{_b h¢ {OZ_| go 30 àíZm| Ho$ CÎma XoZo h¢ &
(e) g^r àíZm| Ho$ {deof ^mJ /IÊS> H$mo ghr H«$_ _| H$s{OE &
(f) A{YH$V_ g_` 3 K§Q>o h¡ &
IÊS> H$
(amoOJma H$m¡eb) (10 A§H$)
{XE JE 6 àíZm| _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 1 A§H$ H$m h¡ & 14=4

1. `mVm`mV H$m dh {M• Omo hm°Z© H$m Cn`moJ Z H$aZo H$m g§Ho$V XoVm h¡ _________ g§Mma H$m
CXmhaU h¡ & 1
(A) _m¡{IH$
(B) {b{IV
(C) Ñí`
(D) µJ¡a-empãXH$
2. gH$mamË_H$ gmoM H$m Š`m AW© h¡ ? 1

3. ‘ì`{ŠVËd’ go Amn Š`m g_PVo h¢ ? 1

4. ñà¡S>erQ> Š`m hmoVr h¡ ? 1

5. ‘Omo{I_’ H$m Š`m AW© h¡ ? 1

6. Eogo àXÿfH$ Omo Z_r VWm ~¡ŠQ>r[a`m Ho$ H$maU gab VWm hm{Za{hV nXmWm] _| Qy>Q> OmVo h¢,
_________ àXÿfH$ H$hbmVo h¢ & 1
.348 2

General Instructions :
Read the following instructions very carefully and strictly follow them :
(a) This question paper consists of two parts viz. Section A : Employability
Skills and Section B : Subject Skills.
(b) Section A : Employability Skills (10 Marks)
(i) Answer any 4 questions out of the given 6 questions of 1 mark each.
(ii) Answer any 3 questions out of the given 5 questions of 2 marks each.
(c) Section B : Subject Skills (50 Marks)
(i) Answer any 10 questions out of the given 12 questions of 1 mark each.
(ii) Answer any 5 questions from the given 7 questions of 2 marks each.
(iii) Answer any 5 questions from the given 7 questions of 3 marks each.
(iv) Answer any 3 questions from the given 5 questions of 5 marks each.
(d) This question paper contains 42 questions out of which 30 questions are to
be answered.
(e) All questions of a particular part/section must be attempted in the correct
order.
(f) The maximum time allowed is 3 hours.

SECTION A
(Employability Skills) (10 Marks)

Answer any 4 questions out of the given 6 questions of 1 mark each. 14=4

1. Traffic symbol that indicates not to use horn is an example of _________
communication. 1
(A) Oral
(B) Written
(C) Visual
(D) Non-verbal

2. What is meant by positive thinking ? 1

3. What do you mean by ‘Personality’ ? 1

4. What is a Spreadsheet ? 1

5. What is meant by ‘Risk’ ? 1

6. Pollutants that break down into simple and harmless substances by the
action of moisture and bacteria are called _________ pollutants. 1
.348 3 P.T.O.

{XE JE 5 àíZm| _| go {H$Ýht 3 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 2 A§H$ H$m h¡ & 23=6

7. EH$ dmŠ` VWm dmŠ`m§e Ho$ ~rM AÝVa g_PmBE & 2

8. gH$mamË_H$ gmoM Ho$ _hÎd Ho$ {H$Ýht Mma {~ÝXþAm| H$m C„oI H$s{OE & 2

9. EH$ H$åß`yQ>a _| ‘_mD$g’ Ho$ Cn`moJ H$mo g§jon _| g_PmBE & 2

10. ‘g¥OZmË_H$Vm’ VWm ‘ZdàdV©Z’ Ho$ AW© g§jon _| ~VmBE & 2

11. ‘^y{_ g§ajU’ H$mo g§jon _| g_PmBE & 2

IÊS> I
({df` H$m¡eb) (50 A§H$)
{XE JE 12 àíZm| _| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 1 A§H$ H$m h¡ & 110=10

12. AZmdí`H$ H$m`© H$aZm g_` _________ H$aZm h¡ & 1

13. dh ì`{ŠV {Ogo _Zr Am°S>©a Ho$ _mÜ`_ go YZ ^oOm OmVm h¡ _________ H$hbmVm h¡ & 1

14. ^maVr` _________ Am°S>©a EH$ àH$ma H$m {S>_m§S> S´>mâQ> h¡ & 1

15. àboIm| H$mo \$mBbm| _| Amapå^H$ Ajam| Ho$ AmYma na aIZo H$mo _________ \$mBqbJ H$hVo
h¢ & 1

16. AZwH«$_{UH$m H$m _w»` CÔoí` AmgmZr go \$mBbm| VWm ànÌm| H$mo _________ h¡ & 1

17. àboIm| H$mo ì`dpñWV H$aZo VWm g§^mb H$a aIZo H$s à{H«$`m H$mo _________ H$hVo h¢ & 1

18. {H$Ýht Xmo àH$ma H$s g^mAm| H$s gyMr ~ZmBE & 1

19. g^m Ho$ g§X^© _| ‘àñVmd’ H$m Š`m AW© h¡ ? 1

20. ‘`mÌm H$m`©H«$_’ H$m AW© Xr{OE & 1

21. ~¢H$ H$m Š`m AW© h¡ ? 1

22. ‘amoH$‹S> gmI’ (H¡$e H«o${S>Q>) H$m AW© Xr{OE & 1

23. M¡H$ H$m Š`m AW© h¡ ? 1

{XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 2 A§H$ H$m h¡ & 25=10

24. EH$ g{Md H$mo AÀN>m {XIZm Mm{hE & Š`m Amn gh_V h¢ ? AnZo CÎma Ho$ g_W©Z _|
H$maU Xr{OE & 2

25. ~¢H$ Ho$ _mÜ`_ go ^wJVmZ H$aZo H$s {H$Ýht Mma {d{Y`m| H$s gyMr ~ZmBE & 2

.348 4

Answer any 3 questions out of the given 5 questions of 2 marks each. 23=6

7. Explain the difference between a sentence and a phrase. 2

8. State any four points of importance of positive thinking. 2

9. Briefly explain the use of ‘mouse’ in a computer. 2

10. State in brief the meaning of ‘creativity’ and ‘innovation’. 2

11. Briefly explain ‘Soil Conservation’. 2

SECTION B
(Subject Skills) (50 Marks)

Answer any 10 questions out of the given 12 questions of 1 mark each. 110=10
12. Performing unnecessary work is a time _________. 1
13. The person to whom the money is sent through money order is called
_________. 1
14. Indian _________ Order is a kind of demand draft. 1
15. Placing of records in the files on the basis of initial letter is called
_________ filing. 1
16. The main purpose of indexing is for easy _________ of files and
documents. 1
17. The process of arranging and storing records is known as _________. 1
18. List any two types of meetings. 1
19. What is meant by ‘motion’ in relation to a meeting ? 1
20. Give the meaning of ‘itinerary’. 1
21. What is meant by a bank ? 1
22. Give the meaning of ‘Cash Credit’. 1
23. What is meant by a Cheque ? 1

Answer any 5 questions out of the given 7 questions of 2 marks each. 25=10

24. A secretary should have a good appearance. Do you agree ? Give reason
in support of your answer. 2

25. List any four methods for making payment through the bank. 2

.348 5 P.T.O.

26. OmdH$ S>mH$ H$m Š`m AW© h¡ ? 2

27. ‘Üd{Z _V’ H$m AW© Xr{OE & 2

28. EH$ ‘àñVmd’, ‘_yb àñVmd’ H$~ ~ZVm h¡ ? 2

29. AnZo ~m°g Ho$ {bE AmajU H$aVo g_` AmnHo$ Ûmam Ü`mZ _| aIo OmZo dmbo {H$Ýht Mma
{~ÝXþAm| H$m C„oI H$s{OE & 2

30. ~¢H$ nmg ~wH$ H$m Š`m AW© h¡ ? 2

{XE JE 7 àíZm| _| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 3 A§H$ H$m h¡ & 35=15

31. ‘^mfm na nH$‹S> hmoZm’ {ZOr g{Md H$s EH$ `mo½`Vm Š`m| g_Pr OmVr h¡ ? 3

32. ‘AmdH$ S>mH$ a{OñQ>a’ H$m Š`m AW© h¡ ? BgH$m Z_yZm Xr{OE & 3

33. {dHo$ÝÐrH¥$V \$mBqbJ Ho$ {H$Ýht N>… bm^m| H$m C„oI H$s{OE & 3

34. gyú_ Ho$ àH$mam| H$mo g§jon _| g_PmBE & 3

35. EH$ A{YH$mar Ûmam 15 {H$bmo_rQ>a H$s `mÌm g‹S>H$ go H$aZo Ho$ bm^m| H$mo g§jon _|
g_PmBE & 3

36. E.Q>r.E_. go amoH$‹S> AmhaU H$s H$m`©{d{Y H$m g§jon _| dU©Z H$s{OE & 3

37. ~¢H$ ~MV ImVm ImobZo H$s H$m`©{d{Y H$mo g§jon _| g_PmBE & 3

{XE JE 5 àíZm| _| go {H$Ýht 3 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ 5 A§H$ H$m h¡ & 53=15

38. g{Md Ho$ H$V©ì`m| H$mo g_PmBE & 5

39. S>mH$ Ho$ C{MV aIaImd Ho$ _hÎd H$m dU©Z H$s{OE & 5

40. \$mBqbJ àUmbr Ho$ H$m`m] H$mo g_PmBE & 5

41. EH$ g^m Ho$ Xm¡amZ VWm CgHo$ níMmV² Ho$ g{Md Ho$ H$m`m] H$m dU©Z H$s{OE & 5

42. AmnHo$ ~m°g H$mo ì`mdgm{`H$ g^m _| ^mJ boZo Ho$ {bE VrZ {XZ H$s hm§JH$m§J H$s `mÌm
H$aZr h¡ & CgHo$ {bE EH$ `mÌm H$m`©H«$_ V¡`ma H$s{OE & 5

.348 6

26. What is meant by outgoing mail ? 2

27. Give the meaning of ‘Voice Vote’. 2

28. When does a ‘motion’ become a ‘substantive motion’ ? 2

29. State any four points that you will keep in mind while making
reservations for your boss. 2

30. What is meant by a bank pass book ? 2

Answer any 5 questions out of the given 7 questions of 3 marks each. 35=15

31. Why is ‘command over language’ considered as a qualification of a private
secretary ? 3

32. What is meant by ‘Incoming Mail Register’ ? Give its specimen. 3

33. State any six advantages of decentralised filing. 3

34. Briefly explain the types of minutes. 3

35. Briefly explain the advantages of travelling a distance of 15 kms by road,
by an executive. 3

36. Describe briefly the procedure of withdrawing cash from an ATM. 3

37. Explain briefly the procedure of opening a savings bank account. 3

Answer any 3 questions out of the given 5 questions of 5 marks each. 53=15

38. Explain the duties of a secretary. 5

39. Describe the importance of proper mail handling. 5

40. Explain the functions of a filing system. 5
41. Describe the duties of a secretary during and after a meeting. 5

42. Your boss has to travel to Hong Kong for a business meeting for three
days. Prepare an itinerary for the same. 5

.348 7 P.T.O.