CBSE Class 12 Question Paper 2024 Retail

CBSE

SET-4
Series &RQPS àíZ-nÌ H$moS>
Q.P. Code 325
amob Z§. narjmWu àíZ-nÌ H$moS> H$mo CÎma-nwpñVH$m Ho$
Roll No. _wI-n¥ð >na Adí` {bIo§ &
Candidates must write the Q.P. Code on
the title page of the answer-book.

· H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 15 h¢ &
· H¥ $n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >24 àíZ h¢ &
· àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ -nÌ H$moS H$mo narjmWu CÎma -nwpñVH$m Ho$ _wI-n¥>ð> na
{bI| &
· H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§ H$ Adí`
{bI| &
· Bg àíZ-nÌ H$mo n‹T>Z o Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU ny dm©• _|
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T> |Jo Am¡a
Bg Ad{Y Ho$ Xm¡amZ do CÎma -nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
· Please check that this question paper contains 15 printed pages.
· Please check that this question paper contains 24 questions.
· Q.P. Code given on the right hand side of the question paper should be written
on the title page of the answer-book by the candidate.
· Please write down the serial number of the question in the
answer-book before attempting it.
· 15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

\w$Q>H$a
*325*
RETAIL

{ZYm©[aV g_` : 3 KÊQ>o A{YH$V_ A§H$ : 60
Time allowed : 3 hours Maximum Marks : 60

325-1 Page 1 P.T.O.

gm_mÝ` {ZX}e :
(i) H¥$n`m {ZX}em| H$mo Ü`mZ go n‹T>| &
(ii) Bg àíZ-nÌ _| Xmo IÊS>m| _| 24 àíZ h¢ : IÊS> H$ Am¡a IÊS> I &
(iii) IÊS> H$ _| dñVw{ZîR> àH$ma Ho$ àíZ h¢, O~{H$ IÊS> I _| {df`naH$ àH$ma Ho$ àíZ h¢ &

(iv) {XE JE (6 + 18) = 24 àíZm| _| go, Cå_rXdma H$mo 3 K§ Q>o Ho$ Am~§{Q>V (A{YH$V_) g_` _|
(6 + 11) = 17 àíZm| Ho$ CÎma XoZo h¢ &
(v) {H$gr {deof IÊS> Ho$ g^r àíZm| H$mo ghr H«$_ _| H$aZo H$m à`mg {H$`m OmZm Mm{hE &
(vi) IÊS> H$ : dñVw{ZîR> àH$ma Ho$ àíZ (30 A§H$) :
(a) Bg IÊS> _| 6 àíZ h¢ &
(b) H$moB © ZH$mamË_H$ A§H$Z Zht h¡ &
(c) {XE JE {ZX}em| Ho$ AZwgma H$s{OE &
(d) àË`oH$ àíZ/^mJ Ho$ gm_Zo Am~§{Q>V A§H$m| H$m CëboI {H$`m J`m h¡ &
(vii) IÊS> I : {df`naH$ àH$ma Ho$ àíZ (30 A§H$) :
(a) Bg IÊS> _| 18 àíZ h¢ &
(b) Cå_rXdma H$mo 11 àíZ H$aZo h¢ &
(c) {XE JE {ZX}em| Ho$ AZwgma H$s{OE &
(d) àË`oH$ àíZ/^mJ Ho$ gm_Zo Am~§{Q>V A§H$m| H$m CëboI {H$`m J`m h¡ &

IÊS> H$ $
(dñVw{ZîR> àH$ma Ho$ àíZ) (30 A§H$)

1. amoµOJma H$m¡eb na {XE JE 6 àíZm| _| go {H$Ýht 4 Ho$ CÎma Xr{OE & 4´1=4

(i) {ZåZ{b{IV _| go H$m¡Z-gm g{H«$` lmoVm hmoZo H$m bm^ Zht h¡ ?
(A) g§~Y§ ~ZmVm h¡
(B) {dídmg ~ZmVm h¡
(C) g_ñ`mAm| H$s nhMmZ H$aVm h¡ Am¡a CZH$m g_mYmZ H$aVm h¡
(D) Xÿgam| Ho$ gmW à{VñnYm© H$aVm h¡
325-1 Page 2

General Instructions :
(i) Please read the instructions carefully.
(ii) This question paper consists of 24 questions in two Sections : Section A
and Section B.
(iii) Section A has Objective type questions whereas Section B contains
Subjective type questions.
(iv) Out of the given (6 + 18) = 24 questions, a candidate has to answer
(6 + 11) = 17 questions in the allotted (maximum) time of 3 hours.
(v) All questions of a particular section must be attempted in the correct
order.
(vi) Section A : Objective Type Questions (30 marks) :
(a) This section has 6 questions.
(b) There is no negative marking.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.
(vii) Section B : Subjective Type Questions (30 marks) :
(a) This section has 18 questions.
(b) A candidate has to do 11 questions.
(c) Do as per the instructions given.
(d) Marks allotted are mentioned against each question/part.

SECTION A
(Objective Type Questions) (30 Marks)

1. Answer any 4 out of the given 6 questions on Employability Skills. 4´1=4

(i) Which one of the following is not a benefit of being an active
listener ?
(A) Builds connections
(B) Builds trust
(C) Identifies and solves problems
(D) Competes with others
325-1 Page 3 P.T.O.

(ii) {H$Ýht Xmo gm_mÝ` ì`{º$Ëd {dH$mam| Ho$ Zm_ ~VmBE &
(iii) dV©_mZ jU _| ñd`§ Ho$ à{V OmJê$H$ Ed§ gMoV ahZo Ho$ JwU H$mo Š`m H$hm OmVm
h¡ ?
(iv) g§nyU© XñVmdoµO H$m M`Z H$aZo Ho$ {bE {H$g H$s~moS>© em°Q>H© $Q> Hw±$Or (key) H$m
Cn`moJ {H$`m OmVm h¡ ?
(v) {ZåZ{b{IV _| go H$m¡Z-gr gm_mÝ` CÚ_erbVm `mo½`Vm Zht h¡ ?
(A) nhb H$aZm (B) hR> H$aZm
(C) AQ>b ahZm (D) OmZH$mar Ty>±‹T>Zm
(vi) H$m¡Z-gm h[aV H$m`© H$B© bmoJm| H$mo _m¡g_r \$b Am¡a gpãµO`m± CJmZo Ho$ {bE N>Vm| na
AnZo ñd`§ Ho$ O¡{dH$ CÚmZ aIZo Ho$ {bE àmoËgm{hV H$aVm h¡ ?
(A) ehar CËnmXH$ (B) _mbr
(C) h[aV CËnmXH$ (D) h[aV _mbr
2. {XE JE 7 àíZm| _| go {H$Ýht 5 Ho $ CÎma Xr{OE & 5´1=5
(i) eoë\$ ßbog_|Q> _|, {ZMbo {hñgo _| __________ CËnmX `m do CËnmX hmoZo Mm{hE
{OÝh| bmoJ _yë` `m àMma H$s nadmh {H$E {~Zm VbmeVo h¢ Am¡a IarXVo h¢ &
(A) J§ Vì` (B) a§J-{~a§Jo
(C) ZmµOw H$/H$_µOmoa (D) H$s_Vr
(ii) {H$gr ^r àXe©Z na g~go A{YH$ {~H$Zo dmbr D±$MmB© __________ Am¡a
_________ ñVa Ho$ ~rM hmoVr h¡ &
(iii) QR H$moS> H$m nyam Zm_ Š`m h¡ ?
(A) {ŠdH$ [añnm°Ý g (B) {ŠdH$ [aboeZ
(C) {ŠdH$ [abo{Q>d (D) {ŠdH$ [aQ>bo
(iv) {dH«$` {~ÝXþ CnH$aU __________ Ho $ ê$n _| ^r OmZm OmVm h¡ &
(A) boIm§H$Z _erZ (B) ~hrImVm
(C) ~rOH$ (D) ZH$Xr a{OñQ>a
(v) ___________ n`©dojH$ CZ H$_©Mm[a`m| H$m à^mar hmoVm h¡ Omo grYo hmoQ>b Ho$
_oh_mZm| H$s ghm`Vm H$aVo h¢ &
(vi) Ab_m[a`m± àXe©Z Ho$ {bE h¢, ____________ Ho$ {bE Zht &

325-1 Page 4

(ii) Name any two common personality disorders.
(iii) What is the quality of being aware and conscious of one’s self in the
present moment called ?
(iv) Which keyboard shortcut key(s) is used to select the entire
document ?
(v) Which of the following is not a common entrepreneurial
competency ?
(A) Initiative (B) Stubbornness
(C) Persistence (D) Information seeking
(vi) Which green job encourages many people to have their own organic
gardens on rooftops to grow seasonal fruits and vegetables ?
(A) Urban Growers (B) Gardeners
(C) Green Growers (D) Green Gardeners

2. Answer any 5 out of the given 7 questions. 5´1=5
(i) In shelf placement, lower shelves should contain _____________
products or those products that people seek out and purchase
regardless of price or promotion.
(A) destination (B) colourful
(C) fragile (D) costly
(ii) The bestselling height on any display is between ____________ and
____________ level.
(iii) QR codes stands for :
(A) Quick Response (B) Quick Relation
(C) Quick Relative (D) Quick Retail
(iv) Point of Sale equipment is also known as ___________ .
(A) Accounting machine (B) Ledger
(C) Invoice (D) Cash register
(v) The ____________ supervisor is incharge of the staff that directly
assist the hotel guests.
(vi) Shelves are for display and not for _________ .

325-1 Page 5 P.T.O.

(vii) ____________ AmnHo$ ñQ> moa Am¡a AmnHo$ Ûmam ~oMo OmZo dmbo CËnmXm| na AZwHy$b
Ü`mZ AmH${f©V H$aVm h¡ &
(A) {dkmnZ XoZm (B) `moOZm ~ZmZm
(C) {ZX}e XoZm (D) {~H«$s H$aZm

3. {XE JE 7 àíZm| _| go {H$Ýht 6 Ho $ CÎma Xr{OE & 6´1=6

(i) {ZåZ{b{IV _| go H$m¡Z-gm gm_J«r à~§YZ H$m KQ>H$ Zht h¡ ?
(A) CËnmX {ddaU n¥îR> (B) J{Verb lo{U`m±
(C) CËnmX _mJ©Xe©Z (D) X¡{ZH$ ~¡H$An
(ii) EH$ Ho$ÝÐrH¥$V H$m`m©b` {OgH$m Cn`moJ Q>obr\$moZ Ho$ Ûmam AË`{YH$ _mÌm _| àmW©Zm
àmßV H$aZm `m g§ào{fV H$aZm h¡, H$hbmVm h¡ :
(A) Ho $ÝÐr` H$m`m©b` (B) H$m°b g|Q>a
(C) AJ« H$m`m©b` (\«§$Q> Am°{ \$g) (D) {nN>bm H$m`m©b` (~¡H$ Am°{\$g)
(iii) B©-{~µOZog eãX {H$gHo$ Ûmam J‹T>m J`m Wm ?
(A) AmB©.~r.E_. (IBM) H$s {dnUZ Am¡a B§Q >aZoQ> Q>råg
(B) Jy Jb
(C) AmB©.dr.E_. (IVM) H$s {dnUZ Q>r_
(D) [aQ>ob _mH}$qQ> J
(iv) G2G H$m AW© Š`m h¡ ?
(A) Jw S²>g->Qy> -Jw S²>g (B) JwS²>g->Qy>-J«oQ>
(C) JdZ©_|Q>->Qy>-Jw S²>g (D) JdZ©_|Q> ->Qy>-JdZ©_|Q>
(v) Am°ZbmBZ ì`mnma _| OmZH$mar gwa{jV H$aZo H$m A§{V_ VarH$m Š`m h¡ ?
(A) {S>{OQ>b hñVmja (B) à{VdoXZ àmßV H$aZm
(C) AmXoe XoZ m (D) g§Xoe ^oOZm
(vi) B©-[aQ>oqbJ _| à`wº$ {H$Ýht Xmo ^wJVmZ {d{Y`m| Ho$ Zm_ ~VmBE &
(vii) IwXam ‘nr Amo Eg (PoS)’ H$m nyU© ê$n h¡ :
(A) ßdm° B§Q> Am°\$ gob (B) nn©O Am°\$ gob
(C) nr[a`S Am°\$ gob (D) naMoµO Am°\$ {gŠ`mo[aQ>rµO
325-1 Page 6

(vii) ________ draws favourable attention to your store and the products
you sell.
(A) Advertising (B) Planning
(C) Directing (D) Selling

3. Answer any 6 out of the given 7 questions. 6´1=6

(i) Which one of the following is not a component of content
management ?
(A) Product detail page (B) Dynamic categories
(C) Product navigation (D) Daily backups

(ii) A centralised office used for the purpose of receiving or transmitting
a large volume of requests by telephone is called :
(A) Central office (B) Call centre
(C) Front office (D) Back office

(iii) The term e-business was coined by _________________ .
(A) IBMs marketing and internet teams
(B) Google
(C) IVMs marketing team
(D) Retail marketing

(iv) G2G stands for :
(A) Goods-to-Goods (B) Goods-to-Great
(C) Government-to-Goods (D) Government-to-Government

(v) What is the final way to secure information in online business ?
(A) Digital signature (B) Receiving report
(C) Giving order (D) Sending message

(vi) Name any two payment methods used in e-Retailing.

(vii) The full form of Retail ‘PoS’ is :
(A) Point of Sale (B) Purpose of Sale
(C) Period of Sale (D) Purchase of Securities
325-1 Page 7 P.T.O.

4. {XE JE 6 àíZm| _| go {H$Ýht 5 Ho$ CÎma Xr{OE & 5´1=5

(i) EH$ ___________ Q>´¡qH$J {gñQ>_ CZ àUm{b`m| Ho$ _mÜ`_ go nr Amo Eg Q>{_©Zbm|
go Ow‹S>m h¡, Omo Ho$« {S>Q> Am¡a S>o{~Q> H$mS>© go ^wJVmZ g§gm{YV H$aVo h¢ &
(A) {dÎmr` (B) Ny>Q>
(C) ^wJVmZ (D) IwXam
(ii) MSR H$m nyam Zm_ ~VmBE, Omo H« o${S>Q> `m S>o{~Q> H$mS>© H$s OmZH$mar àmßV H$aZo
(H¡$ßMa) Ho$ {bE Cn`moJ {H$`m OmVm h¡ &
(A) _¡½Zo {Q>H$ pñH«$ßQ> arS>a (B) _¡ZwAb pñH«$ßQ> arS>a
(C) _Zr pñH«$ßQ> arS>a (D) _mB pñH«$ßQ> arS>a
(iii) ì`dgm` MbmZo Ho$ {bE Amdí`H$ dñVwAm|, _yë`-{ZYm©aU H$s OmZH$mar, AÚVZ
Am{X H$mo XO© H$aZo Ho$ {bE ___________ H$m Cn`moJ {H$`m OmVm h¡ &
(A) H$s~moS>© (B) grnr`y
(C) EEb`y (D) grS>r
(iv) ___________ _m°ZrQ>a {~Zm Hw±${O`m| (H$s) Ho$ à{dpîQ>`m| H$s AZw_{V XoVm h¡ &
(A) Q>M ñH«$sZ (B) H§$ß`yQ>a
(C) b¡nQ>m°n (D) H$s~moS>©
(v) IwXam nr Amo Eg {gñQ>_m| _| ____________ ZH$X XamO hmoVo h¢ &
(vi) ___________ {H$gr {deof {~b H$mo AnZo nmg aIZo Am¡a Hw$ N> g_` ~mX Cgo {\$a
go ewê$ H$aZo H$s EH$ ~‹S>r gw{dYm h¡ &
(A) amoH$m hþAm {~b (B) Xo` {~b
(C) ^wJVmZ {H$`m J`m {~b (D) ghm`H$ {~b
5. {XE JE 6 àíZm| _| go {H$Ýht 5 Ho $ CÎma Xr{OE & 5´1=5

(i) {ZåZ{b{IV _| go H$m¡Z -gr boIm§H$Z H$s emIm Zht h¡ ?
(A) {dÎmr` bo Im§H$Z
(B) bmJV boIm§H$Z
(C) à~§YZ boIm§H$Z
(D) ~mµOma boIm§H$Z

325-1 Page 8

4. Answer any 5 out of the given 6 questions. 5´1=5

(i) A ___________ tracking system is connected to PoS terminals
through a system that processes credit and debit card payments.
(A) financial (B) discount
(C) payment (D) retail

(ii) Give the full form of MSR used to capture credit or debit card
information.
(A) Magnetic Script Reader (B) Manual Script Reader
(C) Money Script Reader (D) My Script Reader

(iii) _________ are used to enter items, pricing information, updates, etc.
essential for running the business.
(A) Keyboards (B) CPU
(C) ALU (D) CD

(iv) __________ monitor allows keyless entries.
(A) Touch screen (B) Computer
(C) Laptop (D) Keyboard

(v) Retail PoS systems have _________ cash drawers.

(vi) __________ is a great feature to hold a particular bill and resume it
after some time.
(A) Hold bill (B) Due bill
(C) Paid bill (D) Support bill

5. Answer any 5 out of the given 6 questions. 5´1=5

(i) Which of the following is not a branch of accounting ?
(A) Financial Accounting
(B) Cost Accounting
(C) Management Accounting
(D) Market Accounting
325-1 Page 9 P.T.O.

(ii) boIm§H$Z H$s nwñVH$m| _| boZ-XoZ XO© H$aZo H$s d¡km{ZH$ àUmbr H$m Zm_ h¡ :
(A) boIm ([aH$m°S>©) H$aZm
(B) nwñVnmbZ
(C) {Û-à{dpîQ> nwñVnmbZ
(D) EH$b à{d{îQ>> nwñVnmbZ

(iii) H«$` nwñVH$, {dH«$` nwñVH$, amoH$‹S> nwñVH$ ___________ nwñVH$m| Ho$ àH$ma h¢ &
(A) ~hrImVm (B) ghm`H$
(C) {Z`{_V (D) X¡{ZH$ AmYma
(iv) VbnQ> H$mo n[a^m{fV H$s{OE &
(v) àma§{^H$ ñQ>m°H$ H$s IVm¡Zr {H$g ImVo _| H$s OmEJr ?
(A) ì`mnma ImVm Zm_ nj
(B) ì`mnma ImVm O_m nj
(C) bm^-hm{Z ImVm Zm_ nj
(D) bm^-hm{Z ImVm O_m nj

(vi) noQ>|Q>, Q´>So >_mH©$, bmBg|g {H$Z n[ag§n{Îm`m| Ho$ CXmhaU h¢ ?
(A) _yV© (B) A_yV©
(C) Mmby (D) {Zdoe
6. {XE JE 6 àíZm| _| go {H$Ýht 5 Ho $ CÎma Xr{OE & 5´1=5

(i) {ZåZ{b{IV _| go H$m¡Z-gr BÝd|Q´>r {Z`§ÌU H$s {d{Y Zht h¡ ?
(A) {dH«$` {~ÝXþ (B) gVV
(C) Amd{YH$ (D) àW_ AmdH$, ApÝV_ OmdH$
(ii) FIFO H$m nya m Zm_ nhMm{ZE &
(A) \$ñQ>© BZ, \$ñQ>© AmCQ> (B) \$mñQ> BZ, \$mñQ> AmCQ>
(C) \$ñQ>© BZ, \«o$e AmCQ > (D) \«o$e BZ, \$moa_moñQ> AmCQ
(iii) ___________ _mZ{MÌ ñQ>moa Am¡a g^r ñQ> m°H$ ñWmZm| H$m EH$ ^m¡{VH$ boAmCQ h¡ &
(A) amOZr{VH$ (B) ^m¡{VH$
(C) a§J-{~a§Jm (D) pñWa dñVw ({\$ŠñMa)
325-1 Page 10

(ii) The scientific system of recording transactions in the books of
accounts is called :
(A) Recording
(B) Book-keeping
(C) Double Entry Book-keeping
(D) Single Entry Book-keeping

(iii) Purchase Book, Sales Book, Cash Book are types of ________ books.
(A) ledger (B) subsidiary
(C) regular (D) daily basis

(iv) Define Trial Balance.

(v) Opening Stock will be posted on ___________ .
(A) Debit Side of Trading account
(B) Credit Side of Trading account
(C) Debit Side of Profit and Loss account
(D) Credit Side of Profit and Loss account

(vi) Patents, trademarks, licenses are the examples of ___________
assets.
(A) tangible (B) intangible
(C) current (D) investment

6. Answer any 5 out of the given 6 questions. 5´1=5

(i) Which of the following is not a method of inventory control ?
(A) Point of sale (B) Perpetual
(C) Periodic (D) First in, Last out

(ii) Identify the full form for FIFO.
(A) First in, First out (B) Fast in, Fast out
(C) First in, Fresh out (D) Fresh in, Foremost out

(iii) A ______ map is a physical layout of the store and all stock locations.
(A) Political (B) Physical
(C) Colourful (D) Fixture

325-1 Page 11 P.T.O.

(iv) ______________ àË`oH$ {\$ŠñMa H$s Hw$b Qw>H$‹S>mo§ H$s {JZVr _mÌ h¡, {OgH$s
VwbZm XO© H$s JB© {ddaU JUZm go H$s Om gH$Vr h¡ &
(A) gË`mnZ {JZVr (B) A§Ho$jU {JZVr
(C) {Z`§ÌU {JZVr (D) {dMbZ {JZVr
(v) ‘ñQ>m°H$ AmCQ>’ H$m AW© {b{IE &
(vi) ______________ ñH¡$Za V~ g~go A{YH$ Hw$eb hmoVo h¢, O~ g§nyU© BÝd|Q>´ r H$mo
~maH$moS> {H$`m hmoVm h¡ &
(A) Mb (nmoQ>}~b) (B) ~‹S>o
(C) _h±Jo (D) bMrbo

IÊS> I $
({df`naH$ àH$ma Ho$ àíZ) (30 A§H$)

amoµOJma H$m¡eb na {XE JE 5 àíZm| _| go {H$Ýht 3 Ho$ CÎma Xr{OE & àË`oH$ àíZ H$m CÎma
20 – 30 eãXm| _| Xr{OE & 3´2=6

7. H$m`©ñWb na g{H«$` ê$n go gwZZm Š`m| _hÎdnyU© h¡ ?
8. ‘~‹S>o gnZo XoIZm’ go Amn Š`m g_PVo h¢ ?
9. H¡$ëH$ _| S>oQ>m {\$ëQ>a H$aZo Ho$ {bE {H$gH$m Cn`moJ {H$`m OmVm h¡ ?
10. {H$Ýht Mma CÚ_erbVm XjVmAm| H$s gyMr ~ZmBE &
11. h[aV Zm¡H$[a`m| H$s ^y{_H$m g_PmBE &
{XE JE 5 àíZm| _| go {H$Ýht 3 Ho$ CÎma 20 – 30 eãXm| (àË`oH$) _| Xr{OE & 3´2=6

12. ‘à^mdr {~H«$s’ go Amn Š`m g_PVo h¢ ?
13. IwXam ñQ>moa _| H$åß`yQ>arH¥$V {~H«$s Ho$ÝÐ ({dH«$` q~Xþ) H$m CÔoí` g_PmBE &
14. Mw§~H$s` nÅ>r arS>a Ho$ Cn`moJ H$m CëboI H$s{OE &
15. Q>obrH$m°_ [aQ>b
o {~qbJ H$s H$moB© Xmo {deofVmE± ~VmBE &
16. IwXam {~H«$s _| BÝd|Q´>r à~§YZ H$s gr_m H$m dU©Z H$s{OE &
325-1 Page 12

(iv) ________ are merely total piece counts of each fixture that can be
compared to the detail counts recorded.
(A) Verification counts (B) Audit counts
(C) Control counts (D) Deviation counts

(v) Write the meaning of ‘stock out’.

(vi) _________ scanners are most efficient when the entire inventory is
bar-coded.
(A) Portable (B) Big
(C) Costly (D) Flexible

SECTION B
(Subjective Type Questions) (30 Marks)

Answer any 3 out of the given 5 questions on Employability Skills. Answer each
question in 20 – 30 words. 3´2=6

7. Why is active listening important at the workplace ?

8. What do you understand by ‘Dreaming Big’ ?

9. What is used to filter data in Calc ?

10. List any four entrepreneurial competencies.

11. Explain the role of Green Jobs.

Answer any 3 out of the given 5 questions in 20 – 30 words each. 3´2=6

12. What do you understand by ‘Effective Merchandising’ ?

13. Explain the objective of computerized Point of Sale in retail store.

14. State the use of magnetic strip readers.

15. Give any two features of telecom retail billing.

16. Describe the scope of inventory handling in retailing.

325-1 Page 13 P.T.O.

{XE JE 3 àíZm| _| go {H$Ýht 2 Ho$ CÎma 30 – 50 eãXm| (àË`oH$) _| Xr{OE & 2´3=6

17. “B©-[aQ>qo bJ H$s bmooH${à`Vm {XZ-à{V{XZ ~‹T>Vr Om ahr h¡ &” J«mhH$m| H$mo B©-[aQ>oqbJ Ho$
{H$Ýht VrZ bm^m| H$m CëboI H$s{OE &
18. Am°ßQ>-BZ B©-_mH}$qQ>J H$mo g_PmBE &
19. {dH«$` {~ÝXþ {dnUZ Ho$ _hÎd H$mo g_PmBE &

{XE JE 5 àíZm| _| go {H$Ýht 3 Ho$ CÎma 50 – 80 eãXm| (àË`oH$) _| Xr{OE & 3´4=12

20. {~H«$s n`©dojH$ `m à~§YH$ {H$gr g§JR>Z _| {~H«$s H$_©Mm[a`m| H$m à~§YZ H$aVo h¢ & AH$ga
{~H«$s à~§YH$ nyd© {~H«$s ì`{º$ hmoVo h¢ Omo {~H«$s _| g\$bVm àmá H$aZo Ho$ níMmV² à~§Y H$s
^y{_H$m _| Mbo OmVo h¢ & {~H«$s H$_©Mm[a`m| Ho$ à~§YZ Am¡a CÝh| ào[aV H$aZo H$s AZyR>r àH¥${V
H$mo g_PVo hþE {~H«$s à~§YH$m| H$mo A{YH$m§e à^mdr à~§YH$m| Ho$ {bE gm_mÝ` Hw$N> bjU
àX{e©V H$aZo hm|Jo &
AmnHo$ AZwgma EH$ {~H«$s n`©dojH$ Ho$ {bE Amdí`H$ {deofVmE± Š`m h¢ ?
21. {dH«$` {~ÝXþ Ho $ {H$Ýht Mma KQ>H$m| H$mo g_PmBE &
22. boIm§H$Z H$s {H$Ýht Mma gr_mAm| H$s ì`m»`m H$s{OE &
23. “boIm§H$Z na§namE± boIm§H$Z VWm {dÎmr` {ddaUm| H$s V¡`mar H$m _mJ©Xe©Z H$aZo dmbr àWmE±
`m na§namE± h¢ & BÝh| {dÎmr` {ddaUm| H$mo ñnîQ> Am¡a gmW©H$ ~ZmZo Ho$ {bE AnZm`m OmVm
h¡ &’’ {XE JE H$WZ H$mo g_PmBE &
24. BÝd|Q´>r ì`dhma _| ñQ>m°H$ H$sqnJ `y{ZQ> H$s ^y{_H$m H$m dU©Z H$s{OE &

325-1 Page 14

Answer any 2 out of the given 3 questions in 30 – 50 words each. 2´3=6

17. ‘‘The popularity of e-Retailing is increasing day-by-day.” State any three
benefits of e-Retailing to the customers.

18. Explain opt-in e-Marketing.

19. Explain the importance of PoS marketing.

Answer any 3 out of the given 5 questions in 50 – 80 words each. 3´4=12

20. Sales supervisors or managers manage sales employees in an organization.
Often sales managers are former sales people who move into a
management role after achieving success in selling. Sales managers have
to demonstrate some traits common to most effective managers while
understanding the unique nature of managing and motivating sales
employees.
What according to you are the essential characteristics for a sales
supervisor ?

21. Explain any four components of Point of Sale.

22. State any four limitations of Accounting.

23. “Accounting conventions are the customs or traditions guiding the
preparation of accounting and financial statements. They are adopted to
make financial statements clear and meaningful.’’ Explain the given
statement.

24. Describe the role of Stock Keeping Unit in dealing with inventory.

325-1 Page 15 P.T.O.

CBSE STUDY MATERIAL

CBSE Board

INFORMATION CLASS STUDY MATERIAL

1 Time Table 09 Sample Paper
10 Sample Paper
2 Result
11 Sample Paper
3 Syllabus 12 Sample Paper

OTHER RESOURCES
09 Question Paper
Maps of India, Maps of World
Writing Skill Formats 10 Question Paper
Periodic Table 11 Question Paper
12 Question Paper
Class 9 Notes
Class 10 Notes
NCERT Book
Class 11 Notes
Class 12 Notes NCERT Solutions

ENTRANCE EXAMS

JEE Main CLAT CUET UG
JEE Advanced NEET UG Fashion & Design