NBSE Class 9 Question Paper 2020 Retail

Total number of printed pages : 2 NB-N/R(V) 2020 CLASS - IX Retail (Vocational) Total marks : 50 Time : 2 hours General instructions : i) All questions are compulsory except Q. nos.18 to 23 where general option is given. ii) The question paper consists of 23 questions. iii) Marks allocated to every question are indicated against it. N.B: Check that all pages of the question paper are complete as indicated on the top left side. 1. Choose the correct answer from the given alternatives: 10x1=10 i) What does an upright body posture convey/show? a) Shyness b) Fear c) Confidence d) Intelligence ii) Believing in oneself is known as a) Self awareness b) Self confidence c) Positive thinking d) Self motivation iii) Which one of the following shortcut key is used to paste a file? a) Control + A b) Control + C c) Control + S d) Control + V iv) The main aim of entrepreneurship is to a) make profit b) help the public c) take risk d) improved standard of living v) Which of the following is a non-renewable resource? a) Water b) Sun c) Coal d) Hydropower vi) Wholesale means the selling of goods for business or for the purpose of a) sale b) resale c) post sale d) customer service vii) An independent retailer is a person who operate business with a) family members b) professionals c) partners d) wholesalers viii) Industrial services include a) Manufacturer b) material and parts c) capital items d) maintenance service ix) Stock Ledger is used to keep track of the a) numbers of item b) amount of stock or inventory c) net profit made d) sales record x) The customers’ need can be divided into a) two types b) three types c) four types d) six types Answer the following questions in one word or one sentence: 2. What is public speaking? 1

-2- NB-N/R(V) 3. What is telemarketing? 1 4. What are goods? 1 5. What is a pallet? 1 6. What is meant by stock level? 1 7. Write any two types of floor needs in a retail store. 1 8. Who is a customer? 1 9. What is meant by customer expectation? 1 Answer the following questions in 20-50 words: 10. Differentiate between entrepreneurship and enterprise. 2 11. What are inexhaustible resources? Give two examples. 1+1=2 12. Mention any top four global retailers. 2 13. What is storage? Write any one need for storage. 1+1=2 14. What are: 1+1=2 a) Semi-durable goods b) Shopping goods 15. Write any two methods to check stock levels. 2 16. What is meant by allocation of space? 2 17. Write any two ways to deal with the customers effectively. 2 Answer any four from the following questions in 60-100 words: 18. Explain any four functions of retailer. 4 19. Explain the classification of retailing. 4 20. State any four advantages of effective handling of goods. 4 21. Briefly explain any four documents required for stock handling. 4 22. Describe any four elements of customer services. 4 23. Write any two precautions each to be taken by male and female staff in retail. 4 ******************************************