CBSE Class 12 Question Paper 2026 Solution Retail

FOR CBSE CLASS 12 EXAM PREPARATION

CBSE Class 12 2026
Question Paper
Solution · Retail
EXAM YEAR TYPE SUBJECT

CBSE Class 12 2026 Question Paper Solution Retail

Notes · Sample Papers · Previous Year Papers · Mock Tests

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Strictly Confidential a
Marking Scheme

(For Internal and Restricted use only)
Senior Secondary School Examination, 2026 (XIIth)
SUBJECT NAME : Retail Operation. (Q.P. CODE 801/325)

General Instructions: -
1 The CBSE has decided to introduce On Screen Marking (OSM) for the evaluation of
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Class XII answer Book with the 2026 Examination.
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2 You are aware that evaluation is the most important process in the actual and correct
assessment of the candidates. A small mistake in evaluation may lead to serious
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problems which may affect the future of the candidates, education system and
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teaching profession. To avoid mistakes, it is requested that before starting evaluation,
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you must read and understand the spot evaluation guidelines carefully. a
3 a“Evaluation policy is a confidential policy as it is related to the confidentiality
of the examinations conducted, evaluation done and several other aspects. Its
leakage to public in any manner could lead to derailment of the examination
system and affect the life and future of millions of candidates. Sharing this
policy/document to anyone, publishing in any magazine and printing in
Newspaper/Website, etc. may invite action under various rules of the Board
and IPC.”
4 Evaluation is to be done as per instructions provided in the Marking Scheme. It should
not be done according to one’s own interpretation or any other consideration. Marking
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Scheme should be strictly adhered to and religiously followed. However, while

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evaluating, answers which are based on latest information or knowledge and/or

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are innovative, they may be assessed for their correctness otherwise and due

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marks be awarded to them. In Class-XII, while evaluating two competency-
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based questions, please try to understand given answer and even if reply is not
from marking scheme but correct competency is enumerated by the candidate,
due marks should be awarded.
5 The Marking scheme carries only suggested value points for the answers.
These are in the nature of Guidelines only and do not constitute the complete answer.
The students can have their own expression and if the expression is correct, the due
marks should be awarded accordingly.
6 The Head-Examiner must go through the first five answer books evaluated by each
evaluator on the first day, to ensure that evaluation has been carried out as per the
instructions given in the Marking Scheme. If there is any variation, the same should
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be zero after deliberation and discussion. The remaining answer books meant for

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evaluation shall be given only after ensuring that there is no significant variation in

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the marking of individual evaluators.
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Evaluators will mark ( √ ) wherever answer is correct. For wrong answer CROSS ‘X’
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be marked. Evaluators will not put right (✓) while evaluating which gives an

ag impression that answer is correct and no marks are awarded. This is most common
mistake which evaluators are committing.
8 If a question has parts, please award marks on the right-hand side for each part in
the OSM Portal. Marks awarded for different parts of the question will be totaled up
by the OSM System.
9 If a question does not have any parts, marks must be awarded in the left-hand margin
in the OSM Portal. This may also be followed strictly.

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10 No marks to be deducted for the cumulative effect of an error. It should be penalized
only once.
11 A full scale of marks __________ (example 0 to 80/70/60/50/40/30 marks as given in
Question Paper) has to be used. Please do not hesitate to award full marks if the
answer deserves it.
12 Every examiner has to necessarily do evaluation work for full working hours i.e., 8
hours every day and evaluate 20 answer books per day in main subjects and 25
answer books per day in other subjects (Details are given in Spot Guidelines).This is
in view of the reduced syllabus and number of questions in question paper.
13 Ensure that you do not make the following common types of errors committed by the
Examiner in the past :-
● Answers marked as correct, but marks not awarded. (Ensure that the right tick
mark is correctly and clearly indicated. It should merely be a line. Same is with
the X for incorrect answer.)
● Half or a part of answer marked correct and the rest as wrong, but no marks
awarded.
14 While evaluating the answer books if the answer is found to be totally incorrect, it
should be marked as cross (X) and awarded zero (0) Marks.
15 The Examiners should acquaint themselves with the guidelines given in the
“Guidelines for Spot Evaluation” before starting the actual evaluation.
16 The candidates are entitled to obtain photocopy of the Answer Book on request on
payment of the prescribed processing fee. All Examiners/Additional Head
Examiners/Head Examiners are once again reminded that they must ensure that
evaluation is carried out strictly as per value points for each answer as given in the
Marking Scheme.
17 If a candidate attempts both alternatives/options in a question where only one
option/ alternative is required to be attempted, the Evaluator shall award marks
in both the options. The system will take the higher of two scores and
disregard the other response.
18 In a question having two options/alternatives, if a candidate has attempted only
one, then the evaluator shall mark “NA” (Not attempted) against the option that
has not been attempted by the candidate.

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MARKING SCHEME
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Retail (Subject Code-801)
(PAPER CODE : 325) (P3250801)
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Q.No. SUGESSTED ANSWERS Source MAR UN SES PA
Material KS IT SIO GE
(NCERT/ N NO.
PSSCIVE
/CBSE/St
udy
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c. o SECTION – A
Material)
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1. a Answer any 4 Out of the given 6 questions on Employability Skills 1 Mark each.
(4 Marks)
i (A) Clear [Step 1,1 mark] 1 I 2
ii (C) It Decreases one’s chances of success 1 II 24
[Step 1,1 mark]

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iii It occurs when people are internally motivated to do 1 II 24
something because it brings them pleasure.
. c
[Step 1,1 mark]
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(D) Slides [Step 1,1 mark] s
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iv 1 III 71
a
v (A) It is a non-economic activity 1 IV 80
vi Farmer Interest Groups [Step 1,1 mark] 1 V 114
2. Answer any 5 Out of the given 7 questions of 1 Mark each. (5 Marks)
i Goodwill [Step 1,1 mark] CBSE 1 I IV 100
Study
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ii Product [Step 1,1 mark] CBSE
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aStudy
CBSE 1 I IV 91
a material
iv (d) Window display [Step 1,1 mark] CBSE 1 I I 48
Study
v (a) Priciest [Step 1,1 mark] CBSE 1 I I 48
Study

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vi (d) both a and c [Step 1,1 mark] CBSE 1 I I 49
Study
vii (b) To create a visually appealing display [Step 1,1 CBSE 1 I I 49
mark] Study

3. Answer any 6 Out of the given 7 questions of 1 Mark each. (6 Marks)

i (b) cash on delivery [Step 1,1 mark] CBSE 1 II I 106
Study

ii (a) Downloading [Step 1,1 mark] CBSE 1 II I 107
Study

iii (c) Entertainment (e.g. events, concerts) CBSE 1 II I 107
[Step 1,1 mark] Study

iv (c) 24/7 accessibility [Step 1,1 mark] CBSE 1 II I 108
Study

v (b) Electronic [Step 1,1 mark] CBSE 1 II II 120
Study

vi (a) RSS feed allow users to subscribe to the CBSE 1 II I 115
content feeds [Step 1,1 mark] Study

4. Answer any 5 Out of the given 6 questions of 1 Mark each. (5 Marks)

i (a) Scanning, Receiving payments, Printing bills, CBSE 1 III II 185
Cash drawer [Step 1,1 mark] Study

ii (c) Christopher Sholes [Step 1,1 mark] CBSE 1 III I 184
Study

iii Electronic [Step 1,1 mark] CBSE 1 III I 183
Study

iv Bar code scanner [Step 1,1 mark] CBSE 1 III I 183
Study

v (c) Both (a) and (b) [Step 1,1 mark] CBSE 1 III I 181
Study

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se vi Display [Step 1,1 mark]
l aCBSE 1 III III 188
ag material
Study

5. Answer any 5 Out of the given 6 questions of 1 Mark each. (5 Marks)

i (d) Non-disclosure [Step 1,1 mark] CBSE 1 IV II 106
Study

ii (b) Does not record all events [Step 1,1 mark] CBSE 1 IV II 119
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iii (a) Current Assets [Step 1,1 mark] CBSE 1 IV IV

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iv (a) Customer satisfaction [Step 1,1 mark] CBSE 1 IV I 107
Study

v (a) Personal Accounts [Step 1,1 mark] CBSE 1 IV I 114
Study
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vi (b) Management and employees [Step 1,1 mark] CBSE 1 IV I 115

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Study

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6. Answer any 5 Out of the given 6 questions of 1 Mark each. (5 Marks)

i (c) To optimize inventory levels for business CBSE 1 V I 186
needs [Step 1,1 mark] Study

ii (a) To count and verify inventory quantities CBSE 1 V III 195

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[Step 1,1 mark] Study

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c. o iii (a) FIFO (First-In-First-Out) [Step 1,1 mark] CBSE
s em V I 188

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Study

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ag iv (b) A digital tool to track inventory levels [Step CBSE 1 V II 190
1,1 mark] Study

v (a) Inventory management [Step 1,1 mark] CBSE 1 V II 191
Study

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vi (a) Stock Keeping Unit [Step 1,1 mark] CBSE 1 V I 188
Study

SECTION – B
Subjective Type Questions
(30 Marks)

Answer any 3 questions out of the given 5 questions on Employability Skills 2 Marks each.

7. Lack of communication skills can result in 2 I 3
(i) confusion [Step 1, 0.5 mark] (0.5
each)
(ii) frustration [Step 2, 0.5 mark]
(iii) Wasted effort [Step 3, 0.5 mark]
(iv) missed opportunities [Step 4,0.5 mark]

8. Some techniques are : 2 II 28
(i) Set clear goals [Step 1,0.5mark] Any
four
(ii) Prepare an action plan [Step 2,0.5 mark]
(0.5
(iii) Use the right resources and tools
each)
[Step 3,0.5 mark]
(iv) Communicate with mentors and peers
[Step 4,0.5 mark]
(v) Make a calendry
(vi) Work hard

9. Four advantages of presentation software. 2 III 63
(i) Have interesting features like images, video, (0.5
animation and music [Step 1,0.5mark] each)
(ii) Easy to make changes [Step 2,0.5mark]

(iii) Can be shown to larger audience by projecting
on screen [Step 3,0.5mark]

(iv) Can be printed and distributed
[Step 4,0.5mark]

10. (i) These are the entrepreneurs, who 2 IV 82
undertake business and trading activities
(1
and are not concerned with the
mark
manufacturing work. [Step 1,1 mark]
each)
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(ii) They identify the potential of a product in a
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market. [Step 2,1 mark]

11. Green jobs in eco tourism is intended to provide an 2 V 116
experience to visitors to understand the importance
of :
(0.5
(i) Conserving resources[Step 1,0.5mark]
each)

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(ii) Reducing waste [Step 2,0.5mark]

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(iii) Enhancing the natural environment
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[Step 3,0.5mark]
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a(iv) Reducing pollution [Step 4,0.5mark]

Answer any 3 questions out of the given 5 questions 2 Marks each.

12. (a) Maintaining existing equipment and facilities . CBSE Any 2 I III 76
[Step 1,1 mark] Study

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(b) Equipment and facilities inspections
e
services. . [Step 2,1 mark]
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(c) Equipment installations or alterations.
[Any two]

13. credit card [Step 1,0.5mark] CBSE 2 III II 186
Study
debit card [Step 2,0.5mark]
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cash [Step 3,0.5mark]

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[Any other relevant option]

14. Step 1: Scanning the Products [Step 1,0.5mark] CBSE 2 III II 185
Study

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The person standing at the POS system scan all the
products with a bar code scanner to log the prices and
qualities in their machine. [Step 2,1.5mark]

15. The responsibilities of a billing in-charge are: CBSE 2 IV I 107
Study
Timely Billing [Step 1, 1mark]

Billing Accuracy [Step 2, 1mark]
[ with explanation]

16. To store and manage inventory [Step 1, 1mark] CBSE Any 2 V I 186
To receive and issue goods [Step 2, 1mark] Study
To maintain accurate inventory records.
[Any two with explanation]

Answer any 2 questions out of the given 3 questions 3 Marks each

17. Success Factors for E-retailing are: CBSE One II I 110
(1) Search Engine Optimization [Step 1, 1mark] Study mark
material each
(2) Site Management [Step 2, 1mark] Any
(3) Marketing Promotions and Tools [Step 3, three
1mark]
(4) Shopping Cart
(5) Content Managed Pages etc.
[Any 3 with explanations]

18. Attributes of E-marketing – CBSE One II II 118
(1) One-to-one approach [Step 1, 1mark] Study mark
material each
(2) Appeal to specific interests [Step 2, 1mark] Any
(3) Geo targeting [Step 3, 1mark] three
(4) Different content by choice
(5) Automated content
[Any 3 with explanations]

19. Magnetic stripe readers (MSR) are used to capture CBSE 3 III III 184
credit or debit card information to process sales. Study
[Step 1, 1.5 marks] material
An MSR component can be attached to the work
station terminal to enable a customer to swipe a
credit card at the time of payment. [Step 1, 1.5
marks]
Answer any 3 questions out of the given 5 questions of 4 Marks each.

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20. General Responsibilities:
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I IV 89
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A front desk supervisor hires and trains employees
and is in charge of the front desk staff. [Step 1, material mark
1mark] each
The supervisor is ultimately responsible for ensuring
the happiness and satisfaction of the guests,
including accurate billing services, swift and
efficient registration services and fostering a
convivial and professional atmosphere. [Step 2,
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1mark]
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Daily Duties: Supervisors are responsible for all
aspects of record keeping, such as the work schedule
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for the staff, cash accounting for the front desk and
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paying vendors. [Step 3, 1mark]
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agThe supervisor also acts as the front office manager
when the manager is not in the office. [Step 4,
1mark]
21. Product Placement [Step 1, 1mark] CBSE Any 4 III III 187
Signage and Displays [Step 2, 1mark] Study
Packaging and Labelling [Step 3, 1mark]
Promotions and Offers [Step 4, 1mark]
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Product Demonstrations
Digital Signage
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POS Materials
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[Any four with explanations]
22. The features are: (Any four) CBSE Any 4 IV I 107
(1) Retail billing deals with end customers and Study
billing an individual customer. [Step 1, 1mark] material
(2) Retail billing always need to be 100%
accurate. [Step 2, 1mark]
(3) It can be handled by specialized billing
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systems like Convergys and Amdocs billing
m systems. [Step 3, 1mark]

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Billing accuracy.
23. Verification count is the count of each fixture that CBSE 13 V III 193
can be compared to the detail counts recorded. [Step Study
1, 1mark] material

The purpose of conducting a verification count of
inventory is-
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To ensure the accuracy of inventory records, [Step 2,
1mark]

To identify any discrepancies or errors, [Step 3,
1mark]

To make adjustments to the records to match the
actual physical count. [Step 4, 1mark]

24. Date Particular L Amount Amount CBSE One IV III 123
Dr. Cr. Study mark
material each
F

2022 Cash A/c 60,000
Mar-1 Dr. 60,000
To Capital
A/c
(Begin
business
with cash)

2022 Furniture 10,000
Mar-2 A/c Dr.
To Cash 10,000
A/c
(Purchased
furniture
for cash)

2022 Purchase 25,000
Mar-4 A/c Dr.
To Cash 25,000
A/c
(Purchased
goods for
cash)

2022 Purchase 15,000
Mar-5 A/c Dr.
To 15,000
Kamlesh
(Purchase
goods from
Kamlesh
on credit)

Each entry 1 mark

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[Step 3, 1mark]
[Step 4, 1mark]

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