Rajasthan Board Class 12 Question Paper 2025 Travel and Tourism

RAJASTHAN BOARD

QUESTION
PAPER
2025

ANNUAL EXAMINATION

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Zm_m§H$ Roll No.

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Sl.No. :

No. of Questions – 42 V-106
No. of Printed Pages – 7

ì`mdgm{`H$ {ejm (H$jm - XII) narjm, 2025
Vocational Education (Class - XII) Examination, 2025
bodb - MVwW©

TEAR HERE TO OPEN THE QUESTION PAPER
Level - IV
{df` - `mÌm d n`©Q>Z
Sub. - TRAVEL AND TOURISM

àíZ nÌ H$mo ImobZo Ho$ {bE `hm± \$m‹S>|
g_` : 3 KÊQ>o 15 [_ZQ>] [nyUmªH$ : 30
Time : 3 Hours 15 Minutes] [Max. Marks : 30

narjm{W©`m| Ho$ {bE gm_mÝ` {ZX}e …
GENERAL INSTRUCTIONS TO THE EXAMINEES :
1) narjmWu gd©àW_ AnZo àíZ-nÌ na Zm_m§H$ A{Zdm`©V… {bI| &
Candidate must write First his/her Roll No. on the question paper
compulsorily.
2) g^r àíZ hb H$aZo A{Zdm`© h¢ &
All the questions attempt are compulsory.
3) àË`oH$ àíZ H$m CÎma Xr JB© CÎma-nwpñVH$m _| hr {bI| &
Write the Answer to each question in the given answer book only.
`hm± go H$m{Q>E

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IÊS> - A
SECTION - A
~hþ{dH$ënr` àíZ - àíZ g§. 1 go 14 VH$ & [14 × ½ = 7]
Multiple Choice - Questions Q. No. 1 to 14.
1) {ZåZ{b{IV ‘| go H$m¡Zgm Am{V϶ CÚmoJ ‘| CËH¥$ï> J«mhH$ godm H$m EH$ ‘hËdnyU© nhby h¡ & [½]
(A) ‘oh‘mZm| H$s {eH$m¶Vmo H$mo ZOa A§XmO H$aZm (~) A{V{W¶m| H$s Amdí¶H$VmAm| na ܶmZ XoZm
(g) Ho$db ~w{Z¶mXr godmE± àXmZ H$aZm (X) A{V{W¶m| H$s à{V{H«$¶m Ho$ à{V CXmgrZ hmoZm
Which of the following is an important aspect of excellent customer service in the
hospitality industry?
(A) Ignoring guest complaints (B) Being attentive to guest needs
(C) Offering only basic services (D) Being indifferent to guest feed back
2) {ZåZ{b{IV ‘| go H$m¡Zgm g§Mma à{H«$¶m H$m {hñgm Zht h¡ & [½]
(A) XoIZm (~) ~mobZm
(g) gwZZm (X) n‹T>Zm>
Which of the following is not a part of the communication process?
(A) Perceiving (B) Speaking
(C) Listening (D) Reading
3) {ZåZ{b{IV ‘| go H$m¡Z gr MrO| ‘oh‘mZm| H$mo Amam‘Xm¶H$ ~ZmEJr & [½]
(A) ì¶{³VJV àíZ nyN>Zm (~) ‘oh‘mZm| na h±gZm
(g) A{VWr H$mo KwaZm (X) ‘wñHw$am H$a ~mV H$aZm
Which of the following things should make guest comfortable?
(A) Asking Personal Questions (B) Laughing at guests
(C) Starting at guest (D) Talking with smile
4) AmnH$mo AnZo ‘oh‘mZm| Ho$ gmW H¡$go g§dmX H$aZm Mm{hE & [½]
(A) ~oê$Ir go (~) AmnHo$ ‘y‹S> Ho$ AZwgma
(g) {eï>Vmnyd©H$ (X) Cnamo³V ‘| go H$moB© Zht
How should you communicate with your guests?
(A) Rudely (B) As per your mood
(C) Politely (D) None of the above
5) {ZåZ{b{IV ‘| go H$m¡Z gr gm‘mݶ {Q>H$mD$ / gVV {dH$mg àWmE± h¡ & [½]
(A) An{eï> Ob H$m nwZ: Cn¶moJ (~) dfm© Ob H$m g§ajU
(g) òmoV na hr H$Mao H$mo AbJ H$aZm (X) D$na Ho$ g^r
Which of the following are common sustainable practices?
(A) Reusing of waste water (B) Conserving rain water
(C) Segregating waste at source (D) All of the above

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6) AmnH$mo hmW H$~ gm’$ H$aZo Mm{hE? [½]
(A) ImZm ~ZmZo go nhbo> (~) ImZm ImZo go nhbo
(g) Am±I ZmH$ Ed§ ‘w±h H$mo Nw>Zo go nhbo (X) D$na Ho$ g^r
When should you clean your hand
(A) Before preparing food (B) Before eating food
(C) Before touching eyes, nose and mouth (D) All of the above
7) {H$gr hmoQ>b ‘| gH$mamË‘H$ nhbr N>mn ~ZmZo Ho$ {bE {ZåZ{b{IV ‘| go H$m¡Zgm g~go ‘hËdnyU© H$maH$ h¡ &[½]
(A) Amam‘Xm¶H$ ~¡R>Zo H$s ì¶dñWm Ho$ gmW EH$ gwì¶dpñWV bm°~r
(~) H$‘ao ‘| AZoH$ àH$ma H$s gw{dYmE±
(g) ’«$Q> ‹S>oñH$ ñQ>m°’$ H$s Amoa go ‘¡ÌrnyU© Am¡a ñdmJV ¶mo½¶ A{^dmXZ
(X) A{VWr H$j go EH$ g§wXa Ñí¶
Which of the following is the most important factor in creating a positive first
impression at the hotel?
(A) A well maintained lobby with comfortable seating
(B) A wide variety of aminities in the room
(C) A friendly and welcoming greeting from the front desk
(D) A beautiful view from the guest room
8) A{VWr {eH$m¶V go {ZnQ>Zo H$m g~go à^mdr VarH$m ³¶m h¡? [½]
(A) {eH$m¶V na ܶmZ Z Xo Am¡a Amem H$a| {H$ A{VWr BgHo$ ~mao ‘| ^yb OmE
(~) Vwa§V ‘m’$s ‘m±Jo Am¡a Ëd[aV g‘mYmZ ~VmE±
(g) Bg ‘wÔo H$m Xmof {H$gr Aݶ ñQ>m°’$ gXñ¶ na S>mb|
(X) A{VWr H$mo ~VmE§ H$s CZH$s {eH$m¶V d¡Ú Zht h¡
What is the most effective way to handle a guest complaint?
(A) Ignore the complaint and hope the guest forgets about it
(B) Apologize immediately and offer a Quick solution
(C) Blame the issue on another staff member
(D) Tell the guest their complaint is not valid
9) EH$ hmoQ>b ñQ>m’$ gXñ¶ CËH¥$ï> J«mhH$ godm H¡$go àX{e©V H$a gH$Vm h¡? [½]
(A) A{V{W¶m| H$s Amdí¶H$VmAm| H$m AZw‘mZ bJmH$a Am¡a g{H«$¶ ê$n go CÝh| g§~mo{YV H$aHo$
(~) nwN>o OmZo na Ho$db A{V{W Ho$ AZwamoYm| H$m CÎma XoH$a
(g) ^«‘ go ~MZo Ho$ {bE godmAm| H$s gr{‘V l¥§Ibm H$s noeH$e H$aHo$
(X) A{YH$ ê$n¶o IM© H$aZo dmbo ‘oh‘mZm| H$mo Xÿgao H$s VwbZm ‘| àmW{‘H$Vm XoH$a
How can a hotel staff member demonstrate excellent customer service?
(A) By Anticipating guest needs and proactively addressing them
(B) By only responding to guest request when asked
(C) By offering a limited range of services to avoid confusion
(D) By prioritizing hig-paying guests over others
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10) à^mdr H$jm H$j g§Mma H$m àmW{‘H$ bú¶ ³¶m h¡? [½]
(A) H$‘ g‘¶ ‘| A{YH$ go A{YH$ OmZH$mar àXmZ H$aZm
(~) ¶h gw{ZpíMV H$aZo Ho$ {bE H$s N>mÌ gm‘J«r H$mo g‘Po Am¡a Cggo Ow‹S>o
(g) N>mÌ ^mJrXmar H$mo H$‘ H$aZm
(X) Ho$db {ejH$ H$s ¶moOZm na ܶmZ Ho$ÝÐrV H$aZm
What is the primary goal of effective classroom communication?
(A) To convey as much information as possible in a short time
(B) To ensure students understand and engage with the material
(C) To minimize student Participation
(D) To focus solely on the teacher's perspective
11) VZmd H$m VmËn¶© h¡ ...................... qIMmd/naoemZr & [½]
(A) emar[aH$ (~) ‘mZ{gH$
(g) ^mdZmË‘H$ (X) CnamoŠV g^r
Stress refer to __________ Strain/Tension.
(A) Physical (B) Mental
(C) Emotional (D) All of the above
12) ¶{X N>mÌ AnZm H$m¶© O‘m H$amZo ‘| Ag‘W© h¡ Vmo CÝho ........... VZmd ‘hgyg hmo gH$Vm h¡ & [½]
(A) emar[aH$ (~) Am{W©H$
(g) ‘mZ{gH$ (X) BZ‘o go H$moB© ^r Zht
Student may feel __________ stress if they are unable to submit their work.
(A) Physical (B) Financial
(C) Mental (D) None of the above
13) MwZm|{V¶mo go {ZnQ>Zo go g§~§{YV EH$ g’$b CÚ‘r H$m à‘wI JwU ³¶m h¡ & [½]
(A) MwZm|{V¶mo go ~MZm (~) hma ñdrH$ma H$aZm
(g) Omo{I‘ boZo H$s BÀN>m (X) ^m½¶ na {Z^©aVm
What is the key quality of a successful entrepreneur related to dealing with challenges?
(A) Avoiding challenges (B) Accepting defeat
(C) Willingness to take risks (D) Dependence on luck
14) {ZåZ{b{IV ‘| go H$m¡Zgr n¶m©daU g‘ñ¶m h¡? [½]
(A) Obdm¶w n[adV©Z (~) J«rZ hmD$g H$m CËgO©Z
(g) Cna Ho$ XmoZmo (X) BZ‘o go H$moB© ^r Zht
Which of the following are Environmental Problem?
(A) Climate changes (B) Emission of Green House
(C) Both of the above (D) None of the above

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IÊS> - ~
SECTION - B
[16 × ½ = 8]
A{VbKwÎmamË_H$ (àíZm| Ho$ CÎma EH$ eãX `m EH$ n§{ŠV _| Xr{OE) àíZ g§. 15 go 30
Very short answer type questions (write the answers in one word or one line)
Q. No. 15 to 30
15) J«mhH$ godm {eH$m¶Vm| H$m g‘mYmZ H$aZm ³¶m| ‘hËdnyU© h¡? [½]
Why is resolving customer service complaints important.
16) ³¶m g§Vwï> J«mhH$ Am‘Vm¡a na d’$mXma J«mhH$ hmoVo h¡ & [½]
Is Satisfied customers are usually loyal customers?
17) ""Am{V϶'' H$m ³¶m AW© h¡? [½]
What does "hospitality" mean?
18) A{VWr godm ‘| AÀN>m {eï>mMma ³¶m ‘mZm OmVm h¡? [½]
What is considered good guest service etiquette?
19) ì¶{³VJV ñdÀN>Vm Ho$ Xmo CXmhaU Xr{OE & [½]
Give two examples of having good personal hygiene.
20) Cg {‘eZ H$m Zm‘ ~VmB¶o {Og‘o Jm§YrOr Ho$ Mí‘o H$m bmoJmo Am¡a Zmam, EH$ H$X‘ ñdÀN>Vm H$s Am¡a em{‘b
h¡ & [½]
Name the mission which consists of Gandhiji spectacles logo and the slogan, EK
Kadam Swachhata ki aur is
21) VZmd go Amn ³¶m g‘PVo h¡? [½]
What do you mean by stress?
22) gOZo g§daZo H$m ³¶m ‘hËd h¡? [½]
What is the importance of grooming?
23) g§Mma ³¶m h¡? [½]
What is Communication?
24) g§Mma Ho$ {H$Ýhr Xmo àH$mamo Ho$ Zm‘ ~VmB¶o & [½]
Name any two types of communication.
25) AempãXH$ g§Mma Ho$ Xmo CXmhaU {b{IE & [½]
Write two examples of Non-verbal Communication.
26) H§$߶wQ>a Ho$ Xmo ~w{Z¶mXr ^mJ {b{IE & [½]
Write any two basic part of computer.

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27) CÚ{‘Vm H$mo n[a^m{fV H$s{OE & [½]
Define Entrepreneurship.
28) ’$mBb H$mo H§$߶yQ>a ‘| H$m°nr H$aZo Ho$ {bE H$m‘ ‘| AmZodmbr em°Q>© H$Q> H$‘m§S> {b{IE & [½]
Write the short cut key used to command to copy the file in the computer.
29) g§Mma ‘| [agrda dh ì¶{³V hmoVm h¡ {Ogo g§Xoe ^oOm OmVm h¡ & ¶h H$WZ ghr h¡ ¶m JbV h¡? [½]
In communication receiver is the person to whom the message is sent, Is this
statement is true or false?
30) à^mdr ‹T>§J go gwZZo ‘| AmZo dmbr EH$ ~mYm H$m Zm‘ ~VmB¶o &> [½]
Name one barrier to effective listening.
IÊS> - g
SECTION - C
bKwÎmamË_H$ àíZ - àíZ g§. 31 go 39 (eãX gr_m - 40 eãX) [9 × 1 = 9]
Short answer type question. Q.No. 31 to 39 (word limit - 40 words)
31) à^mdr g§Mma ³¶m h¡? [1]
What is effective communication?
32) g§Mma H$m¡eb H$s Amdí¶H$Vm ³¶m| h¡? [1]
Why communication skill is required?
33) h‘mao OrdZ ‘| VZmd Ho$ à^md {b{IE & [1]
Write the effects of stress in our life.
34) VZmd à~ÝYZ H$s {H$Ýhr Mma VH$ZrH$m| Ho$ Zm‘ ~VmB¶| & [1]
Name any four stress management techniques.
35) EH$ g’$b CÚ‘r Ho$ Mma JwU {b{IE & [1]
Write down four qualities of successful entrepreneur.
36) ""ßbmñQ>rH$'' H$n H$s OJh ""Hw$ëh‹S>'' H$m Cn¶moJ H$aZo Ho$ ³¶m ’$m¶Xo h¡? [1]
What are the advantages of using 'Kulhads' in place of "Plastic" cups?
37) Am¡ÚmoJrH$aU Ho$ H$maU ~‹T>Zo dmbo Xmo àH$ma Ho$ àXÿfU Ho$ Zm‘ ~VmB¶o &> [1]
Name two type of pollution which increases due to industrialization.
38) àmW{‘H$ {M{H$Ëgm {H$Q> Ho$ {H$Ýhr Xmo ‘hËdm| H$mo {b{IE & [1]
Write any two importance of First Aid Kit.
39) H$m¶©ñWb na AmnmVH$mb go Amn ³¶m g‘PVo h¡? [1]
What do you understand by workplace emergency?
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IÊS> - X
SECTION - D
{Z~ÝYmË_H$ àíZ - àíZ g§. 40 go 42 VH$ (eãX gr_m - 150 eãX) [3 × 2 = 6]
Essay type questions. Q.No. 40 to 42 (word limit - 150 words)
40) g§Mma à{H«$¶m Ho$ {d{^ÝZ VËdm| H$s ì¶m»¶m H$a| & [2]
Explain the various elements of a communication process.
AWdm/OR
hmoQ>b AWdm H$m¶©ñWb na H§$߶wQ>a H$m ³¶m ‘hËd h¡?
What is the importance of computer in hotel or workplace?
41) ""ñdÀN> ^maV {‘eZ'' ‘| ñdÀN>Vm go Amn ³¶m g‘PVo h¡? g§jon ‘| {b{IE & [2]
What do you understand by Swachhata under "Swachhata Bharat Mission"? Write
in brief.
AWdm/OR
ì¶{³VJV ñdÀN>Vm go Amn ³¶m g‘PVo h¡? g§jon ‘| {b{IE &
What do you understand by personal Hygiene? Write in brief.
42) ì¶mnma ‘| J«mhH$mo H$s à{V{H«$¶m "Feedback'' A{V ‘hËdnyU© h¡ & dU©Z H$s{OE & [2]
Customers "Feedback'' is very important in business. Write in brief.
AWdm/OR
Hw$eb J«mhH$ godm ³¶m h¡ Am¡a Bg‘o H¡$go d¥Õr H$a gH$Vo h¡?
What is efficient customer service and how can it be improved?

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