NBSE Class 10 Question Paper 2021 for Retail

Total number of printed pages : 2 NB-T/R(V) 2021 Retail (Vocational) Total marks : 50 Time : 2 hours General instructions : i) Approximately 15 minutes is allotted to read the question paper and revise the answers. ii) All questions are compulsory except Q. nos.18 to 23 where general option is given. iii) The question paper consists of 23 questions. iv) Marks allocated to every question are indicated against it. N.B: Check that all pages of the question paper are complete as indicated on the top left side. 1. Choose the correct answer from the given alternatives: 10x1=10 i. The duties of a customer after receiving goods is to a) accept the delivery note b) reject the delivery note c) ignores the delivery note d) returns the delivery note ii. Two or more retail outlets under a common ownership is called a) independent retailer b) franchise c) chain retailer d) departmental store iii. The form of retailing in which the products are advertised on television is a) telemarketing b) direct selling c) supermarket d) departmental store iv. Retailers selling products in person-to-person contact with customers is a) public selling b) wholesale c) individual selling d) personal selling v. The type of customer who keeps on coming back for more are the a) new customer b) existing customer c) impulsive customer d) loyal customer vi. The full form of CDC is a) Centres for Disease Control b) Community Disease Centre c) Clinic for Disease Control d) Central Department Clinic vii. The most vulnerable to infectious disease in the retail environment are a) cleaners b) sales personnel c) young children d) elderly customers viii. Which of the following is a formal greeting? a) Hi b) Hey c) Hello d) What’s up ix. It is a document present on a computer that is connected to the internet. a) Web browser b) Web page c) Hyperlinks d) Bandwidth x. Which of the following is a renewable resource? a) Coal b) Solar energy c) CNG d) Petroleum

-2- NB-T/R(V) Answer the following questions in one word or one sentence: 2. What is direct selling? 1 3. Who is a potential customer? 1 4. What is machine guarding? 1 5. What is meant by hazardous goods? 1 6. What is customer’s delight? 1 7. Mention the two types of questions. 1 8. What is electronic mail? 1 9. What is green skill? 1 Answer the following questions in 20-50 words: 10. What rights does the contractor have when goods are not delivered on time? 2 11. What is meant by retail store operations? 2 12. What is automatic vending? 2 13. What is workplace violence? 2 14. Write any two duties of employees in chemical management. 2 15. State any two organizational value system of the Tata Group. 2 16. Mention any two importance of personal hygiene. 2 17. Write any two benefits of entrepreneurship. 2 Answer any four from the following questions in 60-100 words: 18. Write four procedures of goods acceptance during its delivery. 4 19. Explain any four types of store based retailer on the basis of merchandise offered. 4 20. Explain any two type of non- store sellers. 4 21. Explain four areas in retail store which can be made hygienic for customers. 4 22. Explain any four retail hazards that are most likely to impact safety in workplace. 4 23. What is employee’s right? Explain any three important rights applicable to all employees in India. 1+3=4 ******************************************