NBSE Class 10 Question Paper 2021 for Tourism and Hospitality

Total number of printed pages : 2 NB-T/T&H(V) 2021 Tourism & Hospitality (Vocational) Total marks : 50 Time : 2 hours General instructions : i) Approximately 15 minutes is allotted to read the question paper and revise the answers. ii) All questions are compulsory except Q. nos.18 to 23 where general option is given. iii) The question paper consists of 23 questions. iv) Marks allocated to every question are indicated against it. N.B: Check that all pages of the question paper are complete as indicated on the top left side. 1. Choose the correct answer from the given alternatives: 10x1=10 i. Which of the following is a type of non formal greeting? (a) Hello (b) Good morning (c) What’s up? (d) Hi ii. Dressing and grooming are important because they help us to look (a) smart (b) intelligent (c) wiser (d) comfortable iii. To connect to the internet, the computer has to be connected to the (a) Internet Society (b) Internet Architecture (c) Internet Service Provider (d) Large Area Network iv. What does conservation of energy mean? (a) Using energy efficiently (b) Banning the use of energy (c) Promoting power plants (d) Excess energy usage v. It is the backbone of the travel industry and play an important role for the growth of tourism sector. (a) Public service (b) Laundry service (c) Customer care (d) Booking service vi. Which of the following is an etiquette for hotel/front office staff? (a) Keeping hands in the pocket (b) Always greeting guests and colleagues with a smile (c) Lean on the counter when dealing with guests (d) Play with hair and jewellery while talking vii. The full form of IPR is (a) International Public Rights (b) Intellectual Public Rights (c) Individual Property Rights (d) Intellectual Property Rights viii. A state of being free of dirt and germs. (a) Grooming (b) Hygiene (c) Cleanliness (d) Health ix. It is one of the biggest causes of injuries on the job. (a) Power play (b) Horseplay (c) Accidents (d) Game play

-2- NB-T/T&H(V) x. Which of these is an important component of effective communication? (a) Oral communication (b) Visual communication (c) Non-verbal communication (d) Written communication Answer the following questions in one word or one sentence: 2. What does positive thinking require? 1 3. What is grooming? 1 4. Who will be willing to accommodate even the most finicky guest? 1 5. What does forgery of trademark mean? 1 6. What is a trade name? 1 7. What is side work checklist? 1 8. Mention one safety practice to avoid kitchen accident. 1 9. Define communication skills in the context of hospitality industry. 1 Answer the following questions in 20-50 words: 10. Write the two types of greeting. 2 11. Differentiate between product and service-based business. 2 12. What is meant by two-way communication? 2 13. List the four types of IP protection for business. 2 14. What is intellectual property? Give two examples of creations that are regarded as IP. 1+1=2 15. Why is PPE critically important? 2 16. State any two tips to effectively communicate over the telephone. 2 17. Mention any four skills needed for effective communication at work. 2 Answer any four from the following questions in 60-100 words: 18. What is a question? Briefly explain the two basic types of questions. 1+3=4 19. Explain four characteristics of the hospitality industry. 4 20. Mention any four etiquettes/ manners required for hotel staff. 4 21. Define IPR. Describe the history of IPR. 1+3=4 22. What is good labeling? Write any six information required on the label. 1+3=4 23. Describe the hotel evacuation procedures for fire and earthquake. 2+2=4 ******************************************