CBSE Class 12 Office Communication Question Paper 2019

SET-4

Series BVM H$moS> Z§.
Code No.
196
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð
Roll No. >na Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð> 4 h¢ &
 àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS >Zå~a H$mo N>mÌ CÎma -nwpñVH$m Ho$ _wI-n¥>ð> na
{bI| &
 H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >20 àíZ h¢ &
 H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, àíZ H$m H«$_m§H$ Adí` {bI| &
 Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU nydm©•
_| 10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-nÌ H$mo n‹T>|Jo
Am¡a Bg Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
 Please check that this question paper contains 4 printed pages.
 Code number given on the right hand side of the question paper should be
written on the title page of the answer-book by the candidate.
 Please check that this question paper contains 20 questions.
 Please write down the Serial Number of the question before
attempting it.
 15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on
the answer-book during this period.

H$m`m©b` g§gyMZ
(g¡ÕmpÝVH$)
OFFICE COMMUNICATION
(Theory)
{ZYm©[aV g_` : 3KÊQ>o A{YH$V_ A§H$ : 60
Time allowed : 3 hours Maximum Marks : 60

196 1 P.T.O.

gm_mÝ` {ZX}e :
(i) àíZ g§. 1 go 7 _| go {H$Ýht 6 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ Xmo A§H$m| H$m h¡ &
(ii) àíZ g§. 8 go 12 _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ VrZ A§H$m| H$m h¡ &
(iii) àíZ g§. 13 Mma A§H$m| H$m h¡ &
(iv) àíZ g§. 14 go 18 _| go {H$Ýht 4 àíZm| Ho$ CÎma Xr{OE & àË`oH$ àíZ nm±M A§H$m| H$m h¡ &
(v) àíZ g§. 19 d 20 àË`oH$ N>… A§H$m| Ho$ h¢ &
(vi) Omo àíZ 2 `m 3 A§H$m| Ho$ h¢ CZHo$ CÎma à{V àíZ 30 eãXm| go A{YH$ Zht hmoZo Mm{hE &
(vii) Omo àíZ 4 `m 5 A§H$m| Ho$ h¢ CZHo$ CÎma à{V àíZ 70 eãXm| go A{YH$ Zht hmoZo Mm{hE &
(viii) Omo àíZ 6 A§H$m| Ho$ h¢ CZHo$ CÎma à{V àíZ 150 eãXm| go A{YH$ Zht hmoZo Mm{hE &
General Instructions :
(i) Answer any six questions from questions no. 1 to 7. These are of
two marks each.
(ii) Answer any four questions from questions no. 8 to 12. These are of
three marks each.
(iii) Question no. 13 is of four marks.
(iv) Answer any four questions from questions no. 14 to 18. These are of
five marks each.
(v) Questions no. 19 and 20 are of six marks each.
(vi) Answer to any question carrying 2 or 3 marks should not exceed
30 words.
(vii) Answer to any question carrying 4 or 5 marks should not exceed
70 words.
(viii) Answer to any question carrying 6 marks should not exceed 150 words.
IÊS> I
SECTION I
Bg IÊS> go {H$Ýht N>: àíZm| Ho$ CÎma Xr{OE &
Answer any six questions from this section.
1. ‘gånmXZ’ VWm ‘_m¡{bH$Vm’ Ho$ AmYma na àmW{_H$ VWm {ÛVr`H$ Am§H$‹S>m| _| AÝVa ñnï>
H$s{OE & 2
Distinguish between primary and secondary data on the basis of ‘editing’
and ‘originality’.
2. Am±H$‹S>m| Ho$ gmaUr`Z H$m Š`m AW© h¡ ? 2
What is meant by tabulation of data ?
3. EH$ AÀN>r gm§p»`H$s` gmaUr Ho$ {H$Ýht Mma _w»` bjUm| H$m CëboI H$s{OE & 2
State any four main characteristics of a good statistical table.
4. d¥ÎmmaoI H$m Š`m AW© h¡ ? 2
What is meant by a pie-diagram ?
196 2

5. H$m`m©b` nÌmMma H$m AW© Xr{OE & 2
Give the meaning of office correspondence.
6. nÌ na {V{W Q>mBn H$aZo Ho$ H$moB© Xmo {^Þ CXmhaU Xr{OE & 2
Give any two different examples of typing date on a letter.
7. n[anÌ H$m Š`m AW© h¡ ? 2
What is meant by a circular letter ?
IÊS> II
SECTION II
Bg IÊS> go {H$Ýht Mma àíZm| Ho$ CÎma Xr{OE &
Answer any four questions from this section.
8. Am±H$‹S>m| Ho$ {MÌ_` àXe©Z Ho$ {H$Ýht VrZ Cn`moJm| H$m CëboI H$s{OE & 3
State any three uses of diagrammatic presentation of data.

9. ‘gab XÊS> {MÌ’ H$mo g§jon _| g_PmBE & 3
Briefly explain a ‘simple bar diagram.’
10. nÌmMma Ho$ CÔoí`m| H$m C„oI H$s{OE & 3
State the objectives of correspondence.
11. {d{^Þ àH$ma Ho$ nÌmMma Ho$ Zm_ ~VmBE & 3
Name the different kinds of correspondence.
12. ~¢qH$J nÌm| Ho$ bm^m| H$mo g§jon _| g_PmBE & 3
Briefly explain the advantages of banking letters.
IÊS> III
SECTION III
13. OZ g§nH©$ nÌm| Ho$ _hÎd H$mo g§jon _| g_PmBE & 4
Briefly explain the importance of public relations letters.
IÊS> IV
SECTION IV
Bg IÊS> go {H$Ýht Mma àíZm| Ho$ CÎma Xr{OE &
Answer any four questions from this section.

14. ‘àË`j ì`{º$JV AZwg§YmZ’ VWm ‘AàË`j _m¡{IH$ AZwg§YmZ’ H$mo Am±H$‹S>o EH${ÌV H$aZo H$s
{d{Y`m| Ho$ ê$n _| g§jon _| g_PmBE & 5
Briefly explain ‘direct personal investigation’ and ‘indirect oral
investigation’ as methods of collection of data.

196 3 P.T.O.

15. g§dmXXmVmAm| Ûmam gyMZm àm{ßV Ho$ {H$Ýht VrZ bm^m| VWm {H$Ýht Xmo Xmofm| H$m CëboI
H$s{OE & 5
State any three advantages and any two disadvantages of information
through correspondents.

16. ‘gmaUr erf©H$’ VWm ‘gmaUr g§»`m’ H$mo N>mo‹S>H$a gmaUr Ho$ _w»` A§Jm| H$mo g§jon _|
g_PmBE & 5
Briefly explain the main parts of a table other than ‘title of the table’ and
‘table number’.

17. ‘S>_r nÌ’ H$m Š`m AW© h¡ ? S>_r nÌ {bIZo Ho$ _hÎd H$mo g_PmBE & 5
What is meant by a ‘dummy letter’ ? Explain the importance of writing a
dummy letter.

18. H$mën{ZH$ {ddaUm| H$s ghm`Vm go EH$ ‘ì`mnma g§X^©’ nÌ {b{IE & 5
With the help of imaginary particulars write a ‘trade reference’ letter.

IÊS> V
SECTION V

19. EH$ àíZmdbr ~ZmVo g_` Ü`mZ _| aIr OmZo dmbr {H$Ýht N>: gmdYm{Z`m| H$mo g§jon _|
g_PmBE & 6
AWdm
{ÛVr`H$ Am±H$‹S>m| Ho$ _w»` òmoVm| H$mo g§jon _| g_PmBE & 6

Briefly explain any six precautions that should be taken while preparing
a questionnaire.
OR
Briefly explain the main sources of secondary data.

20. AnZo joÌ Ho$ EH$ ñWmZr` g_mMma-nÌ Ho$ g§nmXH$ H$mo AmnHo$ eha _| {~J‹S>Vr hþB© H$mZyZ
ì`dñWm H$m dU©Z H$aVo hþE EH$ nÌ {b{IE & 6
AWdm
AZw~§Y AmYma na H$åß`yQ>a Am°naoQ>a Ho$ nX na {Z`w{º$ Ho$ {bE am_m ñQ>rbg² Ho$ à~§YH$ H$mo
EH$ àmW©Zm nÌ {b{IE & 6
Write a letter to the editor of the local newspaper of your area describing
the detoriating law and order situation in your city.
OR
Write an application to the manager of Rama Steels for appointment to
the post of Computer Operator on contractual basis.

196 4