CBSE Class 12 Retail Operations Question Paper 2020

H$moS> Z§.
Code No. 267
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð
Roll No. >na Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.

ZmoQ> NOTE
(I) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV (I) Please check that this question
n¥ð> 11 h¢ & paper contains 11 printed pages.

(II) àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE H$moS (II) Code number given on the right
>Zå~a H$mo N>mÌ CÎma-nwpñVH$m Ho$ _wI-n¥ð> na hand side of the question paper
{bI| & should be written on the title page of
the answer-book by the candidate.
(III) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| (III) Please check that this question
>33 àíZ h¢ & paper contains 33 questions.
(IV) H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go (IV) Please write down the Serial
nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Number of the question in the
Adí` {bI| & answer-book before attempting it.
(V) Bg àíZ-nÌ H$mo n‹T>Zo Ho$ {bE 15 {_ZQ >H$m (V) 15 minute time has been allotted to
g_` {X`m J`m h¡ & àíZ-nÌ H$m {dVaU read this question paper. The
nydm©• _| 10.15 ~Oo {H$`m OmEJm & question paper will be distributed
10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db at 10.15 a.m. From 10.15 a.m. to
10.30 a.m., the students will read the
àíZ-nÌ H$mo n‹T>|Jo Am¡a Bg Ad{Y Ho$ Xm¡amZ question paper only and will not
do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo & write any answer on the
answer-book during this period.

IwXam g§{H«$`m
RETAIL OPERATIONS
{ZYm©[aV g_` : 3 KÊQ>o A{YH$V_ A§H$ : 60
Time allowed : 3 hours Maximum Marks : 60

.267 1 P.T.O.

gm_mÝ` {ZX}e :
{ZåZ{b{IV {ZX}em| H$mo ~hþV gmdYmZr go n{‹T>E Am¡a CZH$m g™Vr go nmbZ H$s{OE :
(i) Bg àíZ-nÌ _| 33 àíZ em{_b h¢ {OZ_| go Aä`Wu H$mo {gµ\©$ 25 àíZ H$aZo H$s µOê$aV
h¡ &
(ii) àíZ-nÌ Xmo IÊS>m| _| {d^m{OV h¡ &
IÊS> H$
 ~hþ{dH$ënr` àíZ /[aº ñWmZ ^[aE /grYo àíZ : Hw$b 12 àíZ em{_b h¢ Omo
1 – 1 A§H$ Ho$ h¢ & BZ_| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE &
 A{V bKw-CÎmar` àíZ : BZ_| Hw$b 7 àíZ em{_b h¢, àË`oH$ 2 A§H$ Ho$ h¢ & BZ_| go
{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE &
 bKw-CÎmar` àíZ : BZ_| Hw$b 7 àíZ em{_b h¢, àË`oH$ 3 A§H$ Ho$ h¢ & BZ_| go
{H$Ýht 5 àíZm| Ho$ CÎma Xr{OE &
IÊS> I
XrK©-CÎmar` /{Z~ÝYmË_H$ àíZ : BZ_| Hw$b 7 àíZ em{_b h¢, àË`oH$ 5 A§H$ Ho$ h¢ & BZ_|
go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE &
IÊS> H$
{XE JE 12 àíZm| ‘| go {H$Ýht 10 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 1 A§H$ H$m h¡ & 110=10

1. CËnmXZ H$maH$m| O¡go _mZd, _mb, YZ VWm _erZm| H$s ghm`Vm go CËnmXm| H$m CËnmX H$aZo
dmbr BH$mB`m± H$hbmVr h¢ 1
(A) à~§Y
(B) à{H«$`mE±$
(C) {d{Z_m©U BH$mB`m±
(D) gh-l{_H$
2. {ZåZ{b{IV _| go H$m¡Z-gm _mbgyMr H$m ^mJ h¡ ? 1
(A) H$ƒm _mb
(B) H$m`©-àJ{V na
(C) XmofnyU© _mb
(D) Cn`w©º$ g^r$
.267 2

General Instructions :
Read the following instructions very carefully and strictly follow them :
(i) This question paper contains 33 questions, out of which the candidate
needs to attempt only 25 questions.

(ii) This question paper is divided into two sections.

SECTION A
 Multiple choice questions / Fill in the blanks/Direct questions :
contains total 12 questions of 1 mark each. Answer any 10 questions.
 Very short-answer type questions : contains total 7 questions of
2 marks each. Answer any 5 questions.
 Short-answer type questions : contains total 7 questions of 3 marks
each. Answer any 5 questions.

SECTION B
Long-answer / Essay type questions : contains total 7 questions of 5
marks each. Answer any 5 questions.

SECTION A

Answer any 10 questions out of the given 12 questions of 1 mark each. 110=10

1. Units that produce the products with the help of factors of production like
men, materials, money and machines are called 1
(A) Management
(B) Procedures
(C) Manufacturing units
(D) Co-workers

2. Which of the following forms part of inventory ? 1
(A) Raw materials
(B) Work-in-progress
(C) Defective goods
(D) All of the above

.267 3 P.T.O.

3. A{YH$Va bKw \w$Q>H$a ì`mnma ñQ>moam| H$mo Ho$db AmYma^yV àmW{_H$ {M{H$Ëgm {H$Q> H$s
Amdí`H$Vm hmoVr h¡, {Og_| {ZåZ gm_J«r hmoVr h¡ : 1
(A) n{Å>`m±
(B) H¢$Mr
(C) boQ>oŠg XñVmZo
(D) Cn`w©º$ g^r
4. ~VmBE {H$ {ZåZ{b{IV H$WZ ghr h¡ AWdm µJbV : 1

˜Vao dmbr n[apñW{V`m| go {ZnQ>Zo Ho$ {bE \w$Q>H$a ì`mnma ñQ>moa Ho$ H$_©Mm[a`m| H$mo à{e{jV
H$aZo H$s Amdí`H$Vm Zht hmoVr &
5. Amny{V© ûm¥§Ibm à~§YZ Ho$ {bE {ZåZ{b{IV _| go H$m¡Z-gm gË` h¡ ? 1
(A) ^m¡{VH$ gm_J«r H$s Mmb ûm¥§Ibm Ho$ AÝV H$s Amoa hmoVr h¡ &$
(B) ûm¥§Ibm _| go amoH$‹S> àdmh nrN>o H$s Amoa hmoVm h¡ &
(C) gyMZm H$m {d{Z_` XmoZm| Amoa hmoVm h¡ &
(D) Cn`w©º$ g^r
6. {ZåZ{b{IV _| go H$m¡Z J«mhH$m| go g^r ^wJVmZ EH${ÌV H$aVm h¡ VWm Amny{V©H$Vm©Am| AWdm
CËnmXZH$Vm©Am|$ Ho$ CËnmXm| H$s _mbgyMr aIVm h¡ ? 1
(A) CËnmXH$
(B) \w$Q>H$a ì`mnmar
(C) WmoH$ ì`mnmar
(D) {dVaH$

7. n[agån{Îm`m± {OÝh| bKw Ad{Y (EH$ df© `m H$_) _| amoH$‹S> _| n[ad{V©V {H$`m Om gH$Vm h¡,
H$hbmVr h¢ 1
(A) Mmby n[agån{Îm`m±
(B) ñWm`r n[agån{Îm`m±
(C) A_yV© n[agån{Îm`m±
(D) {Zdoe
.267 4

3. Most small retail stores require only a basic first aid kit, which includes
such items as 1
(A) Bandages
(B) Scissors
(C) Latex gloves
(D) All of the above

4. State whether the following statement is True or False : 1

Employees at the retail stores need not be trained to tackle any situation
inviting danger.

5. Which of the following is true for supply chain management ? 1
(A) The physical material moves in the direction of the end of chain.
(B) Flow of cash is backwards through the chain.
(C) Exchange of information moves in both the directions.
(D) All of the above

6. Who collects all payments from customers and maintains an inventory of
the supplier’s or manufacturer’s products ? 1
(A) Manufacturer
(B) Retailer
(C) Wholesaler
(D) Distributor

7. The assets that can be converted into cash within a short period
(i.e. 1 year or less) are known as 1
(A) Current Assets
(B) Fixed Assets
(C) Intangible Assets
(D) Investments
.267 5 P.T.O.

8. {ZåZ{b{IV _| go H$m¡Z-gm boIm§H$Z H$m EH$ bm^ Zht h¡ ? 1
(A) gyMZm àXmZ H$aVm h¡
(B) Am±H$‹S>o àXmZ H$aVm h¡
(C) {dÎmr` {ddaUm| H$m {Z_m©U H$aVm h¡
(D) JwUdÎmm H$mo AZXoIm H$aVm h¡

9. {H$VZo KÊQ>m| _| S>o`ar CËnmXm| H$mo Amny{V© ûm¥§Ibm _| ÐþVerVZ Ho$ÝÐ VH$ nhþ±MmZm Mm{hE ? 1
(A) 2 KÊQ>o
(B) 4 KÊQ>o
(C) 12 KÊQ>o
(D) 1 {XZ

10. WmoH$ ì`mnma, CËnmXH$m| VWm \w$Q>H$a ì`mnm[a`m| Ho$ _Ü` Xÿar ____________ & 1
(A) ~‹T>mVm h¡
(B) H$m {_bmZ H$aVm h¡
(C) g_mßV H$aVm h¡
(D) Cn`w©º$ _| go H$moB© Zht

11. K{Q>`m _mbgyMr {Z`§ÌU H$m H$maU h¡ 1
(A) {d{eîQ> ~Å>o Ho$ {bE ~‹S>o n[a_mU _| H«$`
(B) µJbV nydm©Zw_mZ Ho$ H$maU µÁ`mXm H«$`
(C) {dVaU AmXoem| H$mo aÔ H$aZm
(D) Cn`w©º$ g^r

12. {ZåZ{b{IV _| go H$m¡Z-gm nr.Amo.Eg. H$m {dñV¥V ê$n h¡ ? 1
(A) ßbmqZJ Am°µ\$ gob
(B) ßdm°B§Q> Am°µ\$$ gob
(C) naMoO Am°µ\$$ gßbmB©
(D) àmBg Am°µ\$ gob
.267 6

8. Which of the following is not an advantage of accounting ? 1
(A) Provides information
(B) Provides data
(C) Generates financial statements
(D) Neglects quality

9. Within how many hours do dairy products in the supply chain, need to be
rushed to the chilling centre ? 1
(A) 2 hours
(B) 4 hours
(C) 12 hours
(D) 1 day

10. Wholesaling ___________ the gap between manufacturers and retailers. 1
(A) Widens
(B) Bridges
(C) Removes
(D) None of the above

11. The reason for poor inventory control is 1
(A) Bulk buying to avail special discounts
(B) Overbuying due to wrong forecasting
(C) Cancellation of delivery orders
(D) All of the above

12. Which of the following is the full form of POS ? 1
(A) Planning of Sale
(B) Point of Sale
(C) Purchase of Supply
(D) Price of Sale
.267 7 P.T.O.

{XE JE 7 àíZm| ‘| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 2 A§H$ H$m h¡ & 25=10

13. _mbgyMr {Z`§ÌU (BÝdoÝQ´>r H§$Q´>mob) H$s Amd{YH$ {d{Y H$m Š`m AW© h¡ ? 2

14. ˜VaZmH$ gm_J«r VWm µJ¡a-˜VaZmH$ gm_J«r _| AÝVa Ho$ H$moB© Xmo {~ÝXþ Xr{OE & 2

15. H$m_Jma j{Vny{V© H$s n[a^mfm Xr{OE & 2

16. O_m ImVm| Ho$ {H$Ýht Xmo àH$mam| H$m AW© Xr{OE & 2

17. {H$Ýht Xmo AmYmam| na nwñVnmbZ VWm boIm§H$Z _| AÝVa ñnîQ> H$s{OE & 2

18. Amny{V© ûm¥§Ibm à~§YZ VWm agX (bm°{OpñQ>H$) à~§YZ _| A§Va Ho$ H$moB© Xmo {~ÝXþ Xr{OE & 2

19. {H$g pñW{V _| H$åß`yQ>a Ûmam CËnÞ {JZVr n{M©`m± Cn`moJr hmoVr h¢ ? 2

{XE JE 7 àíZm| ‘| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 3 A§H$ H$m h¡ & 35=15

20. Eg.gr.E_. H$m Š`m AW© h¡ ? 3

21. {H$Ýht Xmo àH$ma H$s CËnmXZ _mbgyMr (BÝdoÝQ´>r) H$mo g_PmBE & 3

22. gm_J«r aIaImd H$s gwajm Amdí`H$VmAm| H$m g§jon _| dU©Z H$s{OE & 3

23. _mbgyMr (BÝdoÝQ´>r) à~§YZ H$mo g§jon _| g_PmBE & 3

24. Amny{V© ûm¥§Ibm à~§YZ (Eg.gr.E_.) _| WmoH$ {dH«o$Vm H$s ^y{_H$m H$m dU©Z H$s{OE & 3

25. Amny{V© ûm¥§Ibm _| agX (bm°{OpñQ>H$$) Ho$ _hÎd H$mo g§jon _| g_PmBE & 3

26. V¥Vr` nj _mbgyMr (BÝdoÝQ´>r) godm H$m Š`m AW© h¡ ? 3

.267 8

Answer any 5 questions out of the given 7 questions of 2 marks each. 25=10

13. What is meant by periodic method of inventory control ? 2

14. Give any two points of difference between hazardous and non-hazardous
materials. 2

15. Define workmen’s compensation. 2

16. Give the meaning of any two types of deposit accounts. 2

17. Differentiate between book-keeping and accounting on any two basis. 2

18. Give any two points of difference between Supply Chain Management
and Logistics Management. 2

19. In which case are computer generated count slips useful ? 2

Answer any 5 questions out of the given 7 questions of 3 marks each. 35=15

20. What is meant by SCM ? 3

21. Explain any two types of manufacturing inventory. 3

22. Briefly describe the safety requirements for material handling. 3

23. Explain briefly Inventory Management. 3

24. Describe the role of wholesaler in SCM. 3

25. Explain briefly the significance of logistics in supply chain. 3

26. What is meant by a third party inventory service ? 3

.267 9 P.T.O.

IÊS> I
{XE JE 7 àíZm| ‘| go {H$Ýht 5 àíZm| Ho$ CÎma Xr{OE & à˶oH$ àíZ 5 A§H$ H$m h¡ & 55=25

27. _mbgyMr (BÝdoÝQ´>r) n`©dojH$ H$s ^y{_H$m H$m dU©Z H$s{OE & 5

28. gwajm n`©dojH$ Ho$ H$V©ì`m|/CÎmaXm{`Ëdm| H$mo g_PmBE & 5

29. Amny{V© ûm¥§Ibm à~§YZ Ho$ MaUm| H$mo g_PmBE & 5

30. \w$Q>H$a ì`mnma _| {~b V¡`ma H$aZo H$s H$m`©{d{Y H$m dU©Z H$s{OE & 5

31. {ZåZ{b{IV {ddaUm| go VbnQ> V¡`ma H$s{OE : 5
<
Xo` {~b 20,000
boZXma 5,000
~¢H$ _| ZJX 17,000
XoZXma 35,000
ny±Or 1,00,000
H«$` 35,000
g§`§Ì Ed§ _erZar 90,000
{dH«$` 52,000

32. Vrd« J{V Cn^moº$m CËnmXm| H$s Amny{V© ûm¥§Ibm g_PmBE & 5

33. _mbgyMr (BÝdoÝQ´>r) {Z`§ÌU H$s {d{Y`m| H$mo g_PmBE & 5

.267 10

SECTION B
Answer any 5 questions out of the given 7 questions of 5 marks each. 55=25

27. Describe the role of an inventory supervisor. 5

28. Explain the duties/responsibilities of a security supervisor. 5

29. Explain the steps in SCM. 5

30. Describe the billing procedure in retailing. 5

31. From the following particulars, prepare the Trial Balance : 5

<
Bills Payable 20,000
Creditors 5,000
Cash at bank 17,000
Debtors 35,000
Capital 1,00,000
Purchases 35,000
Plant and Machinery 90,000
Sales 52,000

32. Explain the supply chain of Fast Moving Consumer Goods. 5

33. Explain the methods of inventory control. 5

.267 11 P.T.O.