HP Board Class 12 Model Question Paper 2022 BFSI Term 2

MODEL TEST PAPER (Term - II) v •¢∑ flÊ‹ð ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ v ‡ÊéŒ ÿÊ ∞∑ ¬¢ÁÄà ◊ð¥, w •¢∑ Ù¥
Class – 12th (Level - IV) flÊ‹ð ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ wÆ ‚ð yÆ ‡ÊéŒÙ¥ ◊ð¥, x •¢∑ Ù¥ flÊ‹ð ¬˝‡ŸÙ¥ ∑ð
Subject – BFSI ©ûÊ⁄ yÆ ‚ð {Æ ‡ÊéŒÙ¥ ◊𥠌ËÁ¡∞–
Q.1. Answer the following multiple choice questions ?
Time : 3 hours M.M. : 40
ÁŸêŸÁ‹Áπà ’„È Áfl∑ À¬Ëÿ ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ ŒËÁ¡∞ ? 5×1=5
Áfl‡Êð· ÁŸŒð¸‡Ê (Special Instructions) :– (a) What is / are the barriers in Enter-
(i) Candidates are required to give answers in their prenuership?
(i) Environmental barriers
ownwords as far as practicable.
(ii) Personnel Barriers
¬⁄ˡÊÊÕ˸ ÿÕÊ‚¢÷fl •¬Ÿð ‡ÊéŒÙ¥ ◊ð¥ „Ë ©ûÊ⁄ Œð¥–
(iii) Both (i) an (ii)
(ii) While answering your quesitons, you must (iv) None of the above
indicate on your answer book the same question ©lÁ◊ÃÊ ◊ð¥ M ∑ Êfl≈ ∑ ıŸ-∑ ıŸ ‚ð „Ò ?
number as appears in your question paper.
(v) ¬ÿʸfl⁄áÊËÿ M ∑ Êfl≈ð¥
¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ ŒðÃð ‚◊ÿ ¡Ù ¬˝‡Ÿ ‚¢ÅÿÊ ¬˝‡Ÿ-¬òÊ ¬⁄ Œ‡ÊÊ߸ ªß¸
(w) √ÿÁÄêà M ∑ Êfl≈ð¥
„Ò ©ûÊ⁄ ¬ÈÁSÃ∑ ¬⁄ fl„Ë ¬˝‡Ÿ ‚¢ÅÿÊ Á‹πð¥–
(iii) Do not leave blank page/pages in your answer-
book.
(b) Example of Communication skills.
•¬ŸË ©ûÊ⁄ ¬ÈÁSÃ∑ ◊ð¥ πÊ‹Ë ¬ãŸÊ / ¬ãŸð Ÿ ¿ÙÁ«∏ ∞– (i) Listening skills
(iv) All questions are compulsory. (ii) Speaking skills
‚÷Ë ¬˝‡Ÿ •ÁŸflÊÿ¸ „Ò¥ – (iii) Both (A) & (B)
(v) Answers should be brief and to the point. (iv) None of the above

©ûÊ⁄ ‚¢ÁˇÊåà ∞fl¢ Ã∑¸ ‚¢ªÃ „ÙŸÊ øÊÁ„∞– ‚¢øÊ⁄ ∑ ı‡Ê‹ ∑𠩌ʄ⁄áÊ „Ò¥ —-
(v) üÊfláÊ ∑ ı‡Ê‹ (w) flÄÃÊ ∑ ı‡Ê‹
(vi) Answer the questions of 1 marks in one word or
in a line of 2 marks in 20 to 40 words, of 3 marks (x) ŒÙŸÙ¥ (v) •ı⁄ (w)
in 40-60 words. (y) ©¬⁄ÙÄà ◊𥠂ð ∑ Ù߸ Ÿ„Ë¥

(c) What training is/are required for staff to 2. Answer any ten of the following questions.
achieve their goals ?
ÁŸêŸÁ‹Áπà ◊𥠂ð Á∑ ã„Ë¥ Œ‚ ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ ŒËÁ¡∞ —- 10×2=20
(i) Cooperative (ii) Coordinate
(iii) Collaborate (iv) None of the above (a) What is Enterprenuership ?

‹ˇÿÙ¥ ∑ Ù ¬˝Êåà ∑ ⁄Ÿð ◊ð¥ ∑ ◊¸øÊÁ⁄ÿÙ¥ ∑ Ù Á∑ Ÿ ¬˝Á‡ÊˇÊáÊÙ ∑ Ë ©l◊‡ÊË‹ÃÊ ÄÿÊ „Ò¥ ?
•Êfl‡ÿ∑ ÃÊ „ÙÃË „Ò ? (b) What is Green Skills ?
(v) ‚„∑ ÊÁ⁄ÃÊ (w) ‚◊ãflÿ ª˝ËŸ ÁS∑ ‹ ÄÿÊ „Ò ?
(x) ‚„ÿÙª (y) ©¬⁄ÙÄà ◊𥠂ð ∑ Ù߸ Ÿ„Ë¥ (c) What is Renewable resources ?
(d) Banking Ethics relate to the decisions of an
.................. . ŸflË∑ ⁄áÊËÿ ‚¢‚ÊœŸ ÄÿÊ „Ò ?
(i) Individual (ii) Work Group (d) What is Unfair trade practices ?
(iii) Both (A) & (B) (iv) None of the above •ŸÈÁøà √ÿʬÊ⁄ √ÿfl„Ê⁄ ÄÿÊ „Ò ?
’Ò¥Á∑¢ ª ŸÒÁÃ∑ ÃÊ ∑ Ê ‚ê’¢œ ................. ÁŸáʸÿÙ¥ ‚ð „Ò ? (e) What is Teamwork ?
(v) √ÿÁÄêÃ
≈Ë◊ fl∑¸ ÄÿÊ „Ò ?
(w) ∑ Êÿ¸ ‚◊Í„
(f) What is Communication ?
‚¢øÊ⁄ ÄÿÊ „Ò ?
(g) What is Banking Integrity ?
(e) Who receives a message in communication?
(i) Sender (ii) Receiver ’Ò¥Á∑¢ ª •πá«ÃÊ ÄÿÊ „Ò ?
(iii) Channel (iv) None of the above (h) What is Customer Information ?
‚¢øÊ⁄ ◊𥠂¢Œð‡Ê ∑ ıŸ ¬˝Êåà ∑ ⁄ÃÊ „Ò ? ª˝Ê„∑ ‚ÍøŸÊ ÄÿÊ „Ò ?
(v) ¬˝ð·∑ (w) ¬˝ÊåÃ∑ Ãʸ (i) What is Group decision making ?
(x) ◊Êäÿ◊ (y) ©¬⁄ÙÄà ◊𥠂ð ∑ Ù߸ Ÿ„Ë¥ ‚◊Í„ ÁŸáʸÿ ‹ðŸÊ ÄÿÊ „Ò ?

(j) What is Feedback ? (f) What factors to keep in mind to build mutual
trust ?
¬˝ÁÃÁ∑˝ ÿÊ ÄÿÊ „Ò ?
•Ê¬‚Ë Áfl‡flÊ‚ ’ŸÊŸð ∑ð Á‹∞ Á∑ Ÿ ∑ Ê⁄∑ Ù¥ ∑ Ù äÿÊŸ ◊ð¥
(k) What is bulid mutual trust ?
⁄πŸÊ øÊÁ„∞ ?
•Ê¬‚Ë Áfl‡flÊ‚ ’ŸÊ∞ ÄÿÊ „Ò ?
3. Answer any five question of the following
questions :- 5×3=15

ÁŸêŸÁ‹Áπà ◊𥠂ð Á∑ ã„Ë¥ ¬Ê¢ø ¬˝‡ŸÙ¥ ∑ð ©ûÊ⁄ ŒËÁ¡∞ —-
(a) Name the Green Job roles available in the
different sectors.

ÁflÁ÷㟠ˇÊðòÊÙ¥ ◊𥠩¬‹éœ „Á⁄à Ÿı∑ ⁄Ë ∑ Ë ÷ÍÁ◊∑ Ê•Ù¢ ∑ð
ŸÊ◊ ’ÃÊ•Ù–
(b) Explain different communication skills.

ÁflÁ÷㟠‚¢øÊ⁄ ∑ ı‡Ê‹ ∑ Ë √ÿÊÅÿÊ ∑ ⁄‘¥ –
(c) Explain different types of communication at
workplace ?

‚¢ª∆Ÿ ◊𥠂¢øÊ⁄ ∑ð ÁflÁ÷㟠¬˝∑ Ê⁄Ù¥ ∑ Ê fláʸŸ ∑ ⁄Ù–
(d) Explain the features of Teamwork.

≈Ë◊ fl∑¸ ∑ Ë Áfl‡Êð·ÃÊ•Ù¢ ∑ Ê fláʸŸ ∑ ⁄Ù–
(e) Explain any three principles of active
listening.

Á∑ ã„Ë¥ x ‚Á∑˝ ÿ ‚ÈŸflÊ߸ ∑ð Á‚hÊ¢ÃÙ ∑ Ê fláʸŸ ∑ ⁄Ù–