CBSE Class 12 Sample Paper 2026 Solution for Business Administration

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CBSE | DEPARTMENT OF SKILL EDUCATION
BUSINESS ADMINISTRATION (SUBJECT CODE - 833)
MARKING SCHEME FOR CLASS XII (SESSION 2025-2026)
Max. Time: 3 Hours Max. Marks: 60
General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 24 questions in two sections – Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (6 + 18 =) 24 questions, a candidate has to answer (6 + 11 =) 17 questions in the
allotted (maximum) time of 3 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section has 06 questions.
ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section contains 18 questions.
ii. A candidate has to do 11 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

SECTION A: OBJECTIVE TYPE QUESTIONS
Source Material Unit/
Q. No. QUESTION (NCERT/PSSCIVE/ Chap. Marks
CBSE Study Material) No.
Q. 1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. (d) He wrote a letter to his sister Employability Skills- Unit-1 1
Books XII
ii. First generation entrepreneurs are Employability Skills- Unit-4 1
those who do not have any Books XII
entrepreneurship background
iii. (c) Send it back to the production line Employability Skills- Unit-5 1
to be melted Books XII
iv. b. CTRL + M Employability Skills- Unit-3 1
Books XII
v. c. Action-oriented Employability Skills- Unit-2 1
Books XII
vi. b) Self- confidence Employability Skills- Unit-2 1
Books XII
Q. 2 Answer any 5 out of the given 7 questions (1 x 5 = 5 marks)
i. (b) Rule CBSE Study Material UNIT-3 1
ii. (c) Controlling CBSE Study Material UNIT-3 1
iii. (a) Principle of Equity CBSE Study Material UNIT-2 1
iv. Informal Communication CBSE Study Material UNIT-4 1
v. (c) (A) is true, but (R) is false. CBSE Study Material UNIT-5 1
vi. (c) Variable CBSE Study Material UNIT-5 1
vii. (b) Estimating manpower CBSE Study Material UNIT-3 1
requirements
Q. 3 Answer any 6 out of the given 7 questions (1 x 6 = 6 marks)

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i. (c) Both ways CBSE Study Material UNIT-4 1
ii. a. Technological and social. CBSE Study Material UNIT-7 1
iii. (b) Unsatisfied need, tension, CBSE Study Material UNIT-6 1
drives, search behaviour, satisfied
behaviour, reduction of tension
iv. (c) To estimate a fair days work CBSE Study Material UNIT-2 1
v. (c) Leadership CBSE Study Material UNIT-6 1
vi. F.W. Talor CBSE Study Material UNIT-2 1
vii. (c) A is true but R is false CBSE Study Material UNIT-5 1
Source Material Unit/
Q. No. QUESTION (NCERT/PSSCIVE/ Chap. Marks
CBSE Study Material) No.
Q. 4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. (b) Visual Communication CBSE Study Material UNIT-2 1
ii. (a) Tangible force CBSE Study Material UNIT-2 1
iii. (A) Profit, People, and Planet CBSE Study Material UNIT-7 1
iv. (b) Coordination CBSE Study Material UNIT-1 1
v. Controlling CBSE Study Material UNIT-3 1
vi. d) Mechanical relationship CBSE Study Material UNIT-3 1
Q. 5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. (b) Management is an activity CBSE Study Material UNIT-1 1
ii. b) Customer Relationship CBSE Study Material UNIT-7 1
Management
iii. (d) The consequences of the act are CBSE Study Material UNIT-7 1
substantial
iv. (b) Encoding CBSE Study Material UNIT-4 1
v. b) Consumer to Business (C2B) CBSE Study Material UNIT-8 1
vi. time and money CBSE Study Material UNIT-8 1
Q. 6 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. (a) Functional Foremanship CBSE Study Material UNIT-3 1
ii. a) Classical Approach CBSE Study Material UNIT-1 1
iii. (c) Putting right people in right job CBSE Study Material UNIT-3 1
iv. (d) A is false but R is true. CBSE Study Material UNIT-2 1
v. (b) It is more relevant at lower- CBSE Study Material UNIT-2 1
level management
vi. (d) Espirit De Corpse CBSE Study Material UNIT-2 1

SECTION B: SUBJECTIVE TYPE QUESTIONS
Source Material Unit/
Q. No. QUESTION (NCERT/PSSCIVE/ CBSE Chap. Marks
Study Material) No.
Answer any 3 out of the given 5 questions on Employability Skills in 20 – 30 words each (2 x 3 = 6 marks)
Q. 7 The steps to protect a spreadsheet are Employability Skills- Unit-3 2
as follows. Books XII
1. Click on Tools and select Protect
Spreadsheet
2. A Protect Document dialog box
appears.
3. Type in a password.
4. Type the same password in the
Confirm textbox.

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5. Click on OK.
6. Now, when you close the file and
open it again, it will ask for the
password.
*Remember this password so that you
can open the file.
Q. 8 Self-awareness is about understanding Employability Skills- Unit-2 2
one’s own needs, desires, habits, Books XII
traits, behaviours and feelings.
Steps towards self-awareness
 The first step for practicing self-
awareness is gaining a greater
awareness of one’s emotions
 The second step to practicing self-
awareness is making a habit of
tracking one’s feelings.
 The third step for practicing self-
awareness is expanding one’s
practice to areas of life beyond the
person’s feelings
Q. 9 Qualities of a successful entrepreneur: Employability Skills- Unit-4 2
(a) Initiative: An entrepreneur must be Books XII
able to initiate action and take
advantage of an opportunity.
(b) Willingness to take risks: In any
business, there is an element of risk
involved. It implies that it is not
necessary that every business shall
earn a profit. This deters individuals to
take up risks and start a business.
(c) Ability to learn from experience: An
entrepreneur may make mistakes.
However, once an error is committed,
it must be tried that it is not repeated
as it may lead to heavy losses.
Therefore, the person must have the
ability to learn from experience.
(d) Motivation: It is necessary for
success in every walk of life. Once you
get motivated to do something, you
will not rest until you complete it. It is
an essential quality to become a
successful entrepreneur.
*ANY 2
Q. 10 Eco-tourism is intended to provide an Employability Skills- Unit-5 2
experience to visitors to understand Books XII
the importance of conserving
resources, reducing waste, enhancing
the natural environment and reducing
pollution. This helps improve public
image as the visitors feel good about

3

being in an environment friendly
place. Green jobs in eco-tourism
include eco-tour guides and
eco-tourism operators
Q. 11 R: Remove distractions that may Employability Skills- Unit-1 2
hamper listening. For example, Books XII
reducing the volume of television,
radio or mobile phone while talking to
a person.
E: Eye contact refers to looking at the
speaker while listening.
S: Show that you are listening
attentively to the speaker through
gestures.
P: Pay attention and focus on what the
speaker is saying.
E: Empathise and feel the emotions of
the speaker. Empathy is the ability to
share someone’s feelings or
experiences by imagining what it
would be like to be in that person’s
situation.
C: Clarify doubts. Ask questions to
clarify doubts.
T: Tune yourself to the timing of the
speaker, i.e., wait for the speaker to
finish, and then, respond
Answer any 3 out of the given 5 questions in 20 – 30 words each (2 x 3 = 6 marks)
Q. 12 Motivation is psychological process as CBSE Study Material UNIT-5 2
each person in the organization is
different and a same kind of
motivational technique does not apply
to all kinds of individuals
Q. 13 Manpower planning- Estimation of CBSE Study Material UNIT-2 2
manpower requirements in the future
is the first stage in the staffing
process. It is known as manpower or
human resources planning. Its
purpose is to make right kind of
personnel available so that there is no
surplus or shortage of people in any
department. To determine the
qualifications needed to meet the
requirements of jobs, the organisation
first of all has to analyse the jobs,
write the jobs description and prepare
job specifications.
Q. 14 Transformational Leaders: - these CBSE Study Material UNIT-6 2
leaders are responsible for introducing

4

dramatic changes in the organisations.
James V. Downton introduced the
concept of transformational
leadership. These leaders are
charismatic and are capable of
motivating others. This kind of
leadership promotes intelligence,
rationality and problem solving.
Transactional Leaders: - As compared
to transformational leadership, the
transactional leadership works on the
idea that people are self- motivated
who work in a structured and
organised way. This is more towards
compliance of rules and regulations.
Such Leadership get their work done
through rewards and punishments.
Q. 15  Unity of command prevents dual CBSE Study Material UNIT-3 2
subordination whereas unity of
direction prevents overlapping of
activities.
 Unity of command affects the
efficiency of an employee whereas
unity of direction affects the efficiency
of the organization.
Q. 16 TRAITS OF AUTOCRATIC LEADERS: CBSE Study Material UNIT-6 2
(i) Such leadership styles lead to
frustration, low morale and conflict
among subordinates.
(ii) Subordinates tend to shirk
responsibility and initiative at times as
they don’t get an opportunity to
participate in decision making process.
(iii) Potential of subordinates and their
creative ideas are not properly
utilized.
(iv) Such leadership style poses a
threat for continuity of the
organisation.
ANY 2
Answer any 2 out of the given 3 questions in 30– 50 words each (3 x 2 = 6 marks)
Q. 17 .Abraham Maslow CBSE Study Material UNIT-5 3
First level need in ‘Need Hierarchy
Theory is Psychological Needs: These
needs include the basis needs of an
individual which include food, air,
water and shelter. Highest level need
in ‘Need Hierarchy Theory’ is self-
actualization needs. It is the pursuit of
reaching one's full potential as a

5

person
Q. 18 A: Functional Foremanship – Taylor CBSE Study Material UNIT-2 3
was of the view that one supervisor
cannot be expert in all aspects of
supervision. All the qualities required
in a supervisor cannot be found in one
individual. So he suggested the system
of functional foremanship in which
four supervisors will be concerned
with planning and four supervisors for
execution of work. According to him
each worker will be instructed by 8
bosses.
B: Differential Piece Rate System – In
order to motivate workers, wage
incentive plans were developed.
Taylor advocated differential piece
rate system based on actual
performance of the worker. He
emphasized that to achieve maximum
productivity of workers it is important
that efficient and inefficient workers
should to differentiated.
Q. 19 Ethical responsibilities include the CBSE Study Material UNIT-7 3
behaviour of the firm that is expected
by the society but not codified in law.
The factors of ethical responsibility
include that the business must be
environmentally friendly. The business
should always be aware of its activities
and how do they affect the
environment. It is the moral and
ethical responsibility of every human
and every business.
Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q. 20 CSR: CORPORATE SOCIAL CBSE Study Material UNIT-7 4
RESPONSIBILITIES
 Potential business benefits of CSR:
Human resources: A CSR
programmed can be an aid to
recruitment and retention,
particularly within the competitive
graduate student market. Potential
recruits often ask about a firm‘s CSR
policy during an interview, and
having a comprehensive policy can
give an advantage.
 Risk management managing risk is a
central part of many corporate
strategies. Reputation as take
decades to build up can be ruined in

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hours through incident such as
corruption scandals or
environmental accident. These can
also draw unwanted attention from
regulators, courts, governments &
media. Building a genuine culture of
‗doing the right thing‘within a
corporation can offset these risk.
 Brand differentiation in crowded
market places, company‘s striving
for a unique selling proposition.
That can separate them from the
competition in the minds of
consumers. CSR can play role in
building customer loyalty based on
distinctive ethical values.
 License to operate corporation are
keen to avoid interference in there
business through taxation. By taking
substantive voluntary steps, they
can pursuit governments that they
are taking issues such as health &
safety, diversity, or the environment
seriously as good corporate citizen
with respect to labor standards and
impacts on the environment.
Q. 21 The importance of management CBSE Study Material UNIT-1 4
highlighted:
1. Helps in achieving personal
objectives– A manager motivates and
leads his team in such a manner that
individual members are able to
achieve personal goals while
contributing to the overall
organizational goals.
2. Helps in the development of
society- The organisation tries to
behave as responsible constituent of
society and always creates good
quality products.
3.Creates a dynamic organisation-
Organisations have to function in a
constantly changing environment.
Management helps people adapt to
the changes so that organisation is
able to maintain a competitive edge.
Q. 22 a. B. Initiates action CBSE Study Material UNIT- 4
b. C. Democratic 5/6
c. D. Employee recognition
d. C. Esteem needs
Q. 23 Miss Jyoti is working at lower level. CBSE Study Material UNIT-3 4
Three functions performed by Miss
Jyoti are

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 To represent the grievance of
workers before the middle
level management.
 To plan and organize the
activities of their unit.
 To maintain discipline among
workers. (any other relevant
point)
Q. 24 E-Business CBSE Study Material UNIT-8 4
Difficulties of e-business:
1. Lacks personal touch.
2. Security issues
3. Internet Connectivity
4. High Initial Costs
5. Highly competitive
6. Dearth of skilled manpower
Explain any 4

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Study Materials
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Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

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Important Resources
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Periodic Table
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