CBSE Class 12 Sample Paper 2026 Solution for Office Procedures and Practices

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CBSE | DEPARTMENT OF SKILL EDUCATION
OFFICE PROCEDURES & PRACTICES (SUBJECT CODE - 824)
Blue-print for Sample Question Paper for Class XII (Session 2025 - 2026)

Max. Time: 3 Hours Max. Marks: 60

General Instructions:
1. Please read the instructions carefully.
2. This Question Paper consists of 24 questions in two sections – Section A & Section B.
3. Section A has Objective type questions whereas Section B contains Subjective type questions.
4. Out of the given (6 + 18 =) 24 questions, a candidate has to answer (6 + 11 =) 17 questions inthe
allotted (maximum) time of 3 hours.
5. All questions of a particular section must be attempted in the correct order.
6. SECTION A - OBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section has 06 questions.
ii. There is no negative marking.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.
7. SECTION B – SUBJECTIVE TYPE QUESTIONS (30 MARKS):
i. This section contains 18 questions.
ii. A candidate has to do 11 questions.
iii. Do as per the instructions given.
iv. Marks allotted are mentioned against each question/part.

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SECTION A: OBJECTIVE TYPE QUESTIONS

Q.1 Answer any 4 out of the given 6 questions on Employability Skills (1 x 4 = 4 marks)
i. (b) Exchange of information 1
ii. (d) All of the above 1
iii. (a) File> Save As> Type file Name> Save 1
iv. (c) Perseverance 1
v. (a) skill Development and entrepreneurship 1
vi. (c) Password 1
Q.2 Answer any 5 out of the given 7 questions (1 x 5 = 5 marks)
i. Meaning of Mail: Mail is a form of written communication, message, letter, 1
report, notice, and circular sent out or received in an organization with the
help of an agency.
ii. (b) Secretarius 1
iii. (d) Administration and retention of records 1
iv. c) Aid of filing 1
v. Reasons for Stress in an organization 1
 Task demands
 Role conflicts
 Organizational structures
 Leadership
 Individual factors (health, relationship, family etc.) Any two
vi. d) All of the above 1
vii. True 1
Q.3 Answer any 6 out of the given 7 questions (1 x 6 = 6 marks)
i. b) Destroyed 1
ii. Electronic Mail or E-mail: 1
E-mail messages may be sent to one or more recipients at a time. An e-mail
message consists of two parts: the message header and message body. The
message header contains space for email address (s) and subject. The
content of the mail is written in the message body.
iii. (d) All of the above 1
iv. c) A and B both 1
v. official tour 1
vi. BANK OMBUDSMAN: Bank Ombudsman is the authority to look into 1
complaints against Banks in the main areas of collection of cheque/bills, issue
of demand drafts, non-adherence to prescribed hours of working, failure to
honour guarantee/letter of credit commitments, operations in deposit
accounts and also in the areas of loans and advances where banks flout
directions/instructions of RBI. This Scheme was announced in 1995 and is
functioning with new guidelines from 2007. This scheme covers all scheduled
banks, the RRBs and co-operative banks.
vii. “Bank Acts as Trustee and Executor”: Banks preserve the ‘Wills’ of their 1
customers and execute them after their death
Q.4 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. (b) senior executives 1
ii. Time-bound 1
iii. (d) All of the above 1
iv. (d) All of the above 1
v. Pass book is a small handy book issued by bank to the customers to record 1
all the dealings between them. Now-a-days, printed statements of accounts
are also being issued by a bank instead of pass book.

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vi. REAL TIME GROSS SETTLEMENT (RTGS) : It means an electronic form of 1
funds transfer where the transmission takes place on a real time basis. In
India, transfer of funds with RTGS is done for high value transactions, and at
present, the minimum amount being Rs 2 lakh. The beneficiary account
receives the funds transferred, on a real time basis.
Q.5 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. b) National Electronic Funds Transfer 1
ii. True 1
iii. Mail room equipment’s: 1
(a) Letter Opening Machine (b) Folding and Inserting Machine (c) Sealing
Machine (d) Addressograph Machine (e) Franking Machine (answer any two)
iv. b) proxies not including while counting the Quorum of the meeting 1
v. PIN (Personal Identification Number): Generally, a four-character number 1
or word, the PIN is the secret code given to credit or debit cardholders
enabling them to access their accounts. The code is randomly assigned by a
bank to their customers. It is intended to prevent unauthorized use of the card
while accessing a financial service terminal.
vi. B) 6 1
Q.6 Answer any 5 out of the given 6 questions (1 x 5 = 5 marks)
i. (c) Value Payable Post 1
ii. Options for Saving your Electronic Files 1
There are many ways to store your e-files. Some of the ways are:
a) USB Flash Drive
b) Hard Disk
c) Save to desktop & send as an email attachment
d) Sign up for free online file storage
e) Sign up for free online word processor and spread sheets (Any two)
iii. a) Only special business is transacted at EGM 1
iv. Personal Qualities of a Secretary: 1
1. Adaptability
2. Courtesy
3. Punctuality
4. Tactfulness (any two)
v. Online sites of book tickets on 1
1. goibibo,
2. yatra.com,
3.cleartrip.com,
4.makemytrip.com,
5. Expedia etc. (any Two)
vi. True 1

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SECTION B: SUBJECTIVE TYPE QUESTIONS

Answer any 3 out of the given 5 questions on Employability Skills (2 x 3 = 6 marks)
Answer each question in 20 – 30 words.
Q.7 Non- verbal communication means, without using “word” if you are sending 2
any information to others is known as non-verbal communication, some of the
examples is (i) Eye contact (ii) Gestures(iii) Expressions (iv) Posture(v) Space
(vi) Touch
Q.8 The five factors model of personality development: 2
1. Openness: Individuals with openness to experience are, generally, creative,
curious, active, flexible and adventurous. If a person is interested in
learning new things, meeting new people and making friends, and likes visiting
new places, the person can be called open-minded.
2. Consciousness: Individuals, who listen to their conscience, are self-
disciplined, do their work on time, take care of others before themselves and
care about others’ feelings.
3. Extraversion: Extroverts are individuals, who love interacting with people
around and are, generally, talkative. A person, who can easily make friends and
make any gathering lively, is confident and an extrovert.
4. Agreeableness: Individuals having such a trait are, generally, kind,
sympathetic, cooperative, warm and considerate. They accommodate
themselves in any situation. For example, people who help and take care of
others are, generally, agreeable.
5. Neuroticism: Neuroticism is a trait, wherein, individuals show tendency
towards anxiety, self-doubt, depression, shyness and other similar negative
feelings. People, who have difficulty in meeting others and worry too much about
things, show signs of neuroticism.
Q.9 Entrepreneurship is the act of setting up and running a business, and taking 2
risks in order to earn profits. In their daily operation, entrepreneurs handle a
wide range of problems.
 Creativity: an entrepreneur must believe in their ability to come up with new
ideas to solve a problem.
 Innovation: in innovation entrepreneur think up new ideas and coming up
with ways to make them work in real life.
 Critical thinking: An entrepreneur always thinks differently when he/she
is faced with a problem or risk. He/she never worry about the problem/risk
they always try to find out the Optimus solution.
Q.10 Green jobs in eco-tourism: Eco-tourism is intended to provide an experience 2
to visitors to understand the importance of conserving resources, reducing
waste, enhancing the natural environment and reducing pollution.
This helps improve public image as the visitors feel good about being in an
environment friendly place. Green jobs in eco-tourism include
1. eco-tour guides 2. eco-tourism operators.
Q.11 The steps to delete cells in Calc 2
 Select the range of cells and you want to delete.
 After that go to Edit menu and go to Delete cells option. On clicking on which
the dialog box of delete cells will open.
 In this you can make your selection accordingly. After selecting any option,
click on OK.
Or
Shortcut key to insert cells is CTRL++.

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Answer any 3 out of the given 5 questions in 20 – 30 words each (2 x 3 = 6 marks)
Q.12 Routine Office Duties 2
1. Do correspondence with other organizations on the instructions of the
executive.
2. Attending to liaison duties like telephone calls, visitors, handling enquiries.
3. Organizing and conducting meetings (preparation and issue of notice and
agenda, making seating and refreshment arrangements, keeping ready all
the documents
Q.13 Dispatch Register or Mail Outward Register: 2
A register is maintained to keep a record of all outward letters. This
register is called dispatch register. The dispatch register serves as
evidence of letters sent and exercise a control over expenditure on
postage and stamps. The dispatch register has seven columns to record:
1. Serial No. of the letters sent out.
2. Date on which the letter is sent.
3. The person to whom letter is sent.
4. Subject matter of the letter sent in brief.
5. No. of enclosures, if any.
6. Nature of posting whether registered or ordinary.
7. The amount of stamps used.
Meaning of Meeting
Q.14 A meeting may be defined as a gathering or assembly or getting together of 2
a number of persons for transacting any lawful business, discussing certain
matters of concern, making recommendations or taking decisions. In other
words, a meeting is “any focused conversation which has usually a specific
agenda.” There should be at least two persons to constitute a meeting,
as a concurrence or coming together of at least a quorum of members in
order to transact either ordinary or special business of the company.
Q.15 1. Travel agencies help travelers by sorting through vast amounts of 2
information to help their clients make the best possible travel arrangements.
Travel agents offer advice on destinations and make arrangements for
planning itineraries, transportation, hotel accommodations, car rentals, city
tours, etc. for their clients.
2. Travel agents are also expected to be able to advise travellers about
their destinations, such as the weather conditions, local ordinances and
customs, attractions, and exhibitions. For those travelling internationally, the
agents also provide information on customs regulations, required
documents (passports, visas, and certificates of vaccination), travel
advisories, and currency exchange rates. In the event of changes in
an itinerary in the middle of a trip, travel agents intervene on the traveller's
behalf to make alternative booking arrangements, which avoids lots of
inconveniences.
3. Some travel agencies specialize in commercial and business travel
only an executive has to proceed on an international tour, he/she will require
a variety of travel documents apart from an itinerary, meeting notes and so
on. The necessary documents needed for a tour to foreign countries include:
1. Passport 2. Visa 3. Health documents 4. Travel Insurance Polic 5. Foreign
Exchange
1. A-LA-CARTE TOURS PVT. LTD.
2. 3E Holidays DMC:
3. A.G. TOURS (P) LTD.
Q.16 online Banking vs Mobile Banking: 2
ONLINE BANKING
Online banking, also known as internet banking, e-banking or virtual

Page 5 of 10

banking, is an electronic banking system that enables customers of a bank
or other financial institutions to conduct a range of financial activities through
its website. The online banking system will typically connect to or be part of
the core banking system operated by a bank and is in contrast to branch
banking which is the traditional way customers accessed banking services.
MOBILE BANKING
Mobile banking is a service provided by a bank or other financial institution
that allows its customers to conduct financial transactions remotely using a
mobile device such as a mobile phone or tablet. It uses software, usually
called an app, provided by the financial institution for the purpose. Mobile
banking is usually available on a 24-hour basis. Some financial institutions
have restrictions on which accounts may be accessed through mobile
banking, as well as a limit on the amount that can be transacted.

Answer any 2 out of the given 3 questions in 30– 50 words each (3 x 2 = 6 marks)
Q.17 The stress may be managed with the following ways: 3
1. Express your feelings about the situation to the concerned person or
another trustworthy person. Any grievances or problems should be
discussed and sorted out.
2. Proper time management is very important. Prioritize your tasks according
to importance/ urgency
3. Prayer and meditation should be done regularly. It helps to improve
concentration.
Or
a) False 1
b) No 1
C) True 1
Q.18 Chronological filing System 3
Chronological filing is commonly used in various legal settings, such as law
firms, courts, insurance, banking, school, college and government agencies,
where the accurate and timely retrieval of documents is crucial for legal
proceedings and administrative purposes.
Advantages/Merits of Chronological Filing System:
A chronological filing system is good for overall classification because
records may be separated month-wise, this system has the following points
to its merit.
1. Speedy location of records is possible.
2. Simple to operate.
3. Less expensive because ordinary files are sufficient to preserve the
records under this system.
Disadvantages/Demerits of the Chronological Filing System
1. This system is suitable only for small business enterprises.
2. This system is not useful when exact dates are not known.
3. Incoming letters are separated from outgoing replies. Hence the history of
a particular transaction cannot be ascertained at a glance.
Or
Characteristics of a good filing system:
1. Simplicity: The system should be simple so that the employees concerned
may operate it without any difficulty.
2. Accessibility: The system should enable files to be easily located and
papers to be inserted in files without disturbing the arrangement.
3. Compactness: The filing section should occupy reasonable space in view
of the cost implication of large space.
4. Economy: The cost of installation and operation of the system should be
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proportional to the benefits derived from it.
5. Flexibility: The system should be capable of expansion as the activities of
the organization expand.
6. Safety: The records should be safe and available whenever they are
needed. There should not be any danger regarding insects, rain and
mishandling. Filing of Doc
Q.19 Notice of Meeting: Meeting must be convened by a proper notice issued by 3
the proper authority. It means that the notice convening the meeting must be
properly drafted according to the Act and the rule, and must be served on all
members who are entitled to attend and vote at the meeting.
Notice shall specify the Place (Venue), Date, Time, Agenda of the meeting
and shall contain a statement of the business to be transacted.
Requisites of Valid Meeting: Any Irregularity in the procedure followed for
convening and conducting a meeting will be invalidate the proceedings of the
meeting. Business transacted at the meeting is to be valid and legally binding,
the meeting itself must be validly held.
1. It is properly convened (a. Proper authority b. Proper Notice)
2. It is properly constituted (a. Proper chairman elected b. Quorum)
3. It is properly conducted (Validly conducted according to the Act/Rules)

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks)
Q.20 Handling of incoming mail: 4
1. Receiving Mail: Mailing Clerk is entrusted with the task of receiving the
mail and providing acknowledgement of the receipt, wherever necessary. In
case, the mail is to be received from Post Box or Post Bag, a person is
deputed to collect the same from the Post Office once or twice a day.
2. Sorting Mail: Receiving the mail, it is necessary to sort the received mail
so that mail marked as Private, Personal, Secret, Confidential etc. are not
opened. Trays or racks used for sorting mail have the name of the
departments clearly marked on them.
3. Opening Mail: A paper knife is generally used for opening envelopes. In
case of large mail, a Letter Opening Machine is helpful as it improves
efficiency and opens the mail neatly.
4. Examining Contents and Stamping Mail: Examining of contents is done
to again s Examining of contents of mail also help to know if any of the
enclosures of the letter received are missing. In such cases, the facts are
recorded on the letter ort out the mail which needs immediate action so as to
accord priority.
5. Recording Mail: An Incoming Mail Register is maintained to make a brief
record of all the incoming mail.
6. Distributing Mail: The recorded mail is segregated department-wise and
immediately distributed to the concerned departments by a peon or
messenger
7. Follow-up Action: In business houses, it is ensured that every mail
received should be disposed-off within maximum 3-4 days, wherever
possible.
Q.21 Distinction between Horizontal filing and Vertical Filing 4
S. Basis of Horizontal Filing Vertical Filing
No distinction
1 Placing of In this method the In this method the letters
letter letters are kept in are kept in standing position
flat position

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2 Time It is a time- The letters are filed quickly
taken for consuming method
filing
3 Safety The letters are The letters are not tied
properly kept in inside the folders. There is a
files, so there is no possibility of letter being lost
fear of letters being
lost
4 Elasticity This method is less This method of filing is
elasticity with elasticity with increase in
increase in number number of customers more
of customers new folders can be easily added
system used
5 Cost/ Horizontal filing Vertical system of filing is
Economy system is less costly
costly
Q.22 specimen of notice and agenda for the Annual General Meeting of K & 4
K Technologies (India) Limited.

K & K Technologies (India) Limited
registered office: A - 45 Okhla Industrial Area Phase - I, New Delhi –
110020

NOTICE

Notice is hereby given that the 25 Th Annual General Meeting of the
shareholders/ members of K&K Technologies (India) Limited, will be held at
registered office of the company on Saturday 25Th January 2025 at 1:00 PM
to transact the following business:

AGENDA

1. To read out the notice of the meeting
2. To receive and adopt the Directors’ Annual Report and the Annual
Accounts.
3. To receive and adopt the Auditors’ Report on the Account and Balance
Sheet.
4. Chairman to deliver his address.
5. To declare dividends as recommended by the directors.
6. To elect two directors in place of those retiring by rotation.
7. To appoint the Campany’s New Auditor for the current year.
8. Vote of thanks.
9. Chairman to declare meeting closed.
A member entitled to attend and vote at the meeting is entitled to appoint one
or more proxies to attend and vote instead of himself and the proxy need not
be a member of the company.
The transfer Book of the company will be closed on 30 December 2025 and
will re-open on 15 January 2025
All the shareholders are requested to attend
By order of the Board,
Rakhi
Secretary

OR

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The duties of a secretary before, at and after an AGM
Before meeting
1. Make Arrangement for the preparation of the annual account, Directors’
Report and auditor’s Report
2. Draft the notice and agenda
3. Make Arrangement for the printing of notice and agenda, annual account,
Directors’ Report and auditor’s Report, proxy form
4. Send notice of the AGM along with annual account, Directors’ Report and
auditor’s Report, proxy form.
5. The transfer Book of the company will be closed, list of member/ dividend
list
6. Scrutinise the proxy form received and countersign them.
7. Keep ready all registers and papers which may have to be required.
8. See that necessary seating arrangements are made and services of a
recognized news agency secured
9. Make Arrangements for refreshments etc.
At Meeting
1. Ensure that the entry card/slips/notices are duly collected at the gate and
no unauthorized person is allowed to enter.
2. Help the Chairman to ascertain whether quorum is present or not.
3. Read the notice convening the meeting, letter of apology for absence and
reports of Directors and Auditors.
4. Submit copies of MoA/AoA and provide any other information
5. Assist the Chairman in conducting the meeting, voting, counting of votes
etc.
6. Take notes of the proceedings of the meeting and record verbatim the
terms of all resolutions passed.
After Meeting
1. Prepare minutes from the notes taken during the meeting, and submit
them to the Chairperson for approval and signature within 30 days from
the date of the meeting.
2. Send the information of appointments or re-appointments to the directors
and auditors
3. Make arrangement for execute the decision.
Q.23 Points must be kept in mind while preparing an itinerary: 4
1. The time and place of departure and arrival.
2. The mode of travel preferred.
3. Sequence of visits.
4. Hotel Accommodation (Motel is a roadside hotel designed primarily for
motorists usually situated on highways).
5. Conveyance between hotels and railway stations/airports.
6. Appointments and meetings of the executive.
Sincere planning and thoughtful consideration on the executive’s
preferences, comfort and convenience is primarily necessary while
preparation of itinerary. Once basic planning done, final approval of
the executive is necessary before making any specific engagements and
bookings.
ITINERARY OF MR. ANUJ SHAH GENERAL MANAGER
Date/Time Departure Station Arrival Station Train No. / Purpose Remarks
Flight No.

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Q.24 General utility services provided by Banks: 4
a) Locker Facility
b) Credit Cards
c) Debit Cards
d) Letter of Credit
e) Collection of Statistics
f) Underwriting Securities
g) Merchant Banking
h) Automated Teller Machine
Steps on how to open a Saving Deposit Account:
1. Choose your Banking Partner to open a saving account.
2. Fill in the application form. You may have the option to apply in
person, by Mobile, or online.
3. Collect documents required for opening a saving account.
a. Proof of identity
b. Proof of address
b. PAN card
d Aadhar Card
e. latest passport-size photographs
4. Get KYC done
a. PAN Card
b. Aadhar Card
c. letter of bank (address verification)
5. Explore the saving account options
a. Easy Access saving Account
b. Prime Saving Account
c. Senior citizen Saving Account
d. Joint Account (either or servile)
e. Recurring Deposit Account
6. Deposit initial amount in newly account opening pay in slip Rs.
1000/2500 /5000/10000
7. Banker issue Account No, Bank Pass Book, cheque book, ATM
card/ Debit Card

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Study Materials
Notes

Model Papers Class 6 Notes

Sample Papers Class 7 Notes
Half Yearly Sample Papers Class 8 Notes

Class 9 Notes
Important Resources
Class 10 Notes
Periodic Table
Class 11 Notes
Writing Skills / Formats

Maps of India / World Class 12 Notes

Books and Solutions

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