Karnataka 2nd PUC Question Paper 2025 Retail Business

Government of Karnataka
Karnataka Secondary Education Examination Board

Question Papers

£ÉÆÃAzÀt ¸ÀASÉå :
Registration No. :

X1 – 2025
«µÀAiÀÄ ¸ÀAPÉÃvÀ /
62 (NS)
Subject Code

jÃmÉÃ¯ï ©¹£É¸ï / RETAIL BUSINESS
(Kannada and English Versions)

[¸ÀªÀÄAiÀÄ: 2 UÀAmÉ 15 ¤«ÄµÀUÀ¼ÀÄ] [MlÄÖ ¥Àæ±ÉßUÀ¼À ¸ÀASÉå : 37] [UÀjµÀ× CAPÀUÀ¼ÀÄ : 60]
[Time : 2 Hours 15 Minutes] [Total No. of questions : 37] [Max. Marks : 60]

(Kannada Version)
ÓÜãaÜ®æWÜÙÜá : 1. F ¥Àæ±Éß ¥ÀwæPÉAiÀÄÄ 37 ªÀ¸ÀÄÛ¤µÀ× ºÁUÀÆ «µÀAiÀĤµÀ×
ªÀiÁzÀjAiÀÄ ¥Àæ±ÉßUÀ¼À£ÀÄß ºÉÆA¢zÉ. ¸ÀjAiÀiÁzÀ ¸ÀÆZÀ£ÉUÀ¼À£ÀÄß
¥Á°¹j.
2. §®¨sÁUÀzÀ°è PÉÆnÖgÀĪÀ CAQUÀ¼ÀÄ ¥Àæ±ÉßUÀ½VgÀĪÀ
¥ÀÆtð CAPÀUÀ¼À£ÀÄß vÉÆÃj¸ÀÄvÀÛzÉ ªÀÄvÀÄÛ JµÀÄÖ ¥Àæ±ÉßUÀ½UÉ
GvÀÛj¸À¨ÉÃPÉAzÀÄ w½¸ÀÄvÀÛzÉ.
3. ¥Àæ±Éß ¥ÀwæPÉAiÀÄ£ÀÄß N¢PÉƼÀî®Ä 15 ¤«ÄµÀUÀ¼À PÁ¯ÁªÀPÁ±ÀªÀÅ
¸ÉÃjzÀAvÉ GvÀÛj¸À®Ä ¤UÀ¢¥Àr¸À¯ÁzÀ ¸ÀªÀÄAiÀĪÀ£ÀÄß
¥Àæ±Éß ¥ÀwæPÉAiÀÄ ªÉÄïÁãUÀzÀ°è PÉÆqÀ¯ÁVzÉ.
4. ¥Àæ±Éß ¥ÀwæPÉAiÀÄ£ÀÄß 60 CAPÀUÀ½UÉ ¹zÀÞ¥Àr¸À¯ÁVzÉ.
ªÀiË®åªÀiÁ¥À£ÀzÀ°è «zÁåyðUÀ¼ÀÄ ¥ÀqÉzÀ CAPÀUÀ¼À£ÀÄß
±ÉÃPÀqÁ 50 PÉÌ ¥ÀjªÀwð¸À¯ÁUÀĪÀÅzÀÄ.
5. ¨sÁUÀ-‘J’ zÀ°è£À ¥Àæ±ÉßUÀ½UÉ ¥ÀæxÀªÀĪÁV §gÉzÀ GvÀÛgÀUÀ¼À£ÀÄß
ªÀiÁvÀæ ªÀiË®åªÀiÁ¥À£ÀzÀ°è ¥ÀjUÀt¸À¯ÁUÀĪÀÅzÀÄ.
6. F ¥Àæ±Éß ¥ÀwæPÉAiÀÄ°è ‘‘Employability Skills’’ UÉ ¸ÀA§A¢ü¹zÀ
¥Àæ±ÉßUÀ¼À£ÀÄß M¼ÀUÉÆArzÀÄÝ, F ¥Àæ±ßÉ UÀ¼£ À ÄÀ ß DAUÀè¨Ás µÉAiÀÄ°è ªÀiÁvÀæ
¤ÃqÀ¯ÁVzÉ. F ¥Àæ±ßÉ UÀ¼£ À ÄÀ ß DAUÀè¨Ás µÉAiÀÄ°èAiÉÄà GvÀÛj¸ÀĪÀÅzÀÄ.
P.T.O.

62 (NS) -2-

¨sÁUÀ - J
I. ¸ÀjAiÀiÁzÀ GvÀÛgÀªÀ£ÀÄß Dj¹ §gɬÄj : (10 × 1 = 10)

1) Every effective conversation starts with

a) Reading b) Listening

c) Questioning d) Writing

2) This is the short-cut key for ‘cut’ option in spreadsheet.

a) Ctrl + C b) Ctrl + S

c) Ctrl + V d) Ctrl + X

3) a®ègÉ ªÁå¥ÁjAiÀÄÄ AiÀiÁgÀÀ PÀqÉUÉ ¨ÉgÀ¼ÀÄ vÉÆÃj¸À¨ÁgÀzÀÄ?

a) GzÉÆåÃV b) UÁæºÀPÀ

c) ¸Á®UÁgÀgÀÄ d) ªÉÄð£À AiÀiÁªÀÅzÀÆ C®è

4) UÁæºÀPÀgÉÆA¢UÉ ªÀiÁvÀÄPÀvÉ £ÀqɸÀĪÀ°è ªÉÆzÀ®£ÉAiÀÄzÀÄ CªÀgÀÄ
PÉÆÃ¥ÀUÉÆArzÀÝgÀÆ CxÀªÁ UÀzÀjzÀgÀÆ _______________ jÃw
ªÀiÁqÀ¨ÉÃPÀÄ.

a) ªÉÄîä£À« b) D°¹

c) ¥ÀæwQæ¬Ä¹ d) PÀÆUÀĪÀÅzÀÄ

5) ¥ÀæwQæAiÉÄAiÀÄÄ UÁæºÀPÀgÀ£ÀÄß _______________ ¸ÀºÁAiÀÄ ªÀiÁqÀÄvÀÛzÉ.

a) G½¹PÉƼÀî®Ä b) PÀ¼ÉzÀÄPÉƼÀî®Ä

c) ¤µÉ× d) zÀÆgÀªÁtÂ

-3- 62 (NS)

6) UÁæºÀPÀ ¸ÉêÉAiÀÄÄ _______________ £À D¸ÉUÀ¼À£ÀÄß ªÀÄvÀÄÛ §AiÀÄPÉUÀ¼À£ÀÄß
¥ÀÇgÉʸÀĪÀÅzÀ£ÀÄß ¸ÀÆa¸ÀÄvÀÛzÉ.
a) a®ègÉ ªÁå¥Áj b) ¸ÀUÀlÄ ªÁå¥Áj
c) UÁæºÀPÀ d) ¤RgÀvÉ

7) PÀA¥À¤UÀ¼ÀÄ UÁæºÀPÀgÀ qÉÃmÁªÀ£ÀÄß EvÀgÀ ____________ UÉ ªÀiÁgÁl
ªÀiÁqÀ®Ä ¸ÁzsÀå«®è.
a) ¸ÀA¸ÉÜ b) ¸ÀPÁðgÀ
c) ¸ÀܽÃAiÀÄ ¸ÀA¸ÉÜUÀ¼ÀÄ d) UÁæºÀPÀ

8) ¸ÉêÉAiÀÄ UÀÄtªÀÄlÖªÀÅ vÀAvÀæUÀ¼ÀÄ, PÁAiÀÄð«zsÁ£À ªÀÄvÀÄÛ
PÁAiÀÄðPëÀªÀÄvÉAiÀÄ£ÀÄß M¼ÀUÉÆArgÀÄvÀÛzÉ.
a) ªÀiÁ»w «¤ªÀÄAiÀÄ b) ªÀiÁ»w ªÀåªÀ¸ÉÜ
c) ¸ÀAªÀºÀ£À d) ¤ªÀðºÀuÉ

9) CvÀåAvÀ ªÀiË®åAiÀÄÄvÀªÁzÀ _______________ C£ÀÄß UÀÄgÀÄw¸À®Ä
qÉÃmÁ¨ÉÃ¸ï ¸ÀºÁAiÀÄ ªÀiÁqÀÄvÀÛzÉ.
a) UÁæºÀPÀ b) ¥Á®ÄzÁgÀ
c) ¸Á®UÁgÀgÀÄ d) ªÀgÀ¢

10) ªÀiÁgÁl ¥Àæw¤¢üAiÀÄ£ÀÄß ¥ÉÆæÃvÁ컹 ªÀÄvÀÄÛ _______________.
a) vÀAqÀzÀ PÉ®¸À b) ªÀiÁ°ÃPÀgÀÄ
c) ¸Á®UÁgÀgÀÄ d) zÁR¯É

62 (NS) -4-

¨sÁUÀ - ©

II. F PɼÀV£À AiÀiÁªÀÅzÁzÀgÀÆ ºÀvÀÄÛ ¥Àæ±ÉßUÀ½UÉ GvÀÛj¹ : (10 × 2 = 20)

11) What is Stress?

12) List the types of Spreadsheets.

13) AiÀiÁªÀÅzÁzÀgÀÆ JgÀqÀÄ ¸ÀªÀiÁ¯ÉÆÃZÀ£ÉAiÀÄ ¥ÀæAiÉÆÃd£ÀUÀ¼À£ÀÄß §gɬÄj.

14) ¸À®ºÉ ¥ÉnÖUÉ JAzÀgÉãÀÄ?

15) UÁæºÀPÀgÀ ¥ÀæwQæAiÉÄAiÀÄ£ÀÄß «ªÀj¹.

16) ±Á¦AUï GvÀà£ÀßUÀ¼À AiÀiÁªÀÅzÁzÀgÀÆ £Á®ÄÌ GzÁºÀgÀuÉUÀ¼À£ÀÄß §gɬÄj.

17) CRM JAzÀgÉãÀÄ?

18) UÁæºÀPÀgÉÆA¢UÉ ¸ÀA§AzsÀªÀ£ÀÄß ¸ÀÄzsÁj¸ÀĪÀ ¥ÀæAiÀÄvÀßUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

19) UÁæºÀPÀ zsÁgÀt JAzÀgÉãÀÄ?

20) ¸ÀA¸ÉÜAiÀÄ §zÀ¯ÁªÀuÉUÀ¼À «zsÀUÀ¼À£ÀÄß w½¹.

21) ¸ÀjAiÀiÁzÀ P˱À®åUÀ¼À ¥ÀæzÀ±Àð£À JAzÀgÉãÀÄ?

22) vÀAqÀzÀ ¸ÀzÀ¸ÀågÀ ªÀiË®åUÀ¼À£ÀÄß ¥ÀnÖ ªÀiÁr.

23) qÉæ¸ï PÉÆÃqï JAzÀgÉãÀÄ?

-5- 62 (NS)

¨sÁUÀ - ¹

III. F PɼÀV£À AiÀiÁªÀÅzÁzÀgÀÆ DgÀÄ ¥Àæ±ÉßUÀ½UÉ GvÀÛj¹ : (6 × 3 = 18)

24) Write any six different types of Entrepreneurs.

25) How to minimising waste and pollution?

26) UÁæºÀPÀ ¸ÉêÁ ¸ÀªÀĸÉåUÀ¼À£ÀÄß ºÉÃUÉ ¥ÀjºÀj¸À¨ÉÃPÀÄ?

27) UÁæºÀPÀ ¸ÉêÉAiÀÄ£ÀÄß vÀ®Ä¦¸ÀĪÀ «zsÁ£ÀUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

28) ªÀiÁgÁlªÀ£ÀÄß ºÉaѸÀĪÀ ªÀiÁUÀðUÀ¼À£ÀÄß ¥ÀnÖ ªÀiÁr.

29) ¸ÉêÁ ¹§âA¢AiÀÄÄ AiÀiÁªÀ P˱À®åUÀ¼À£ÀÄß §®¥Àr¸À¨ÉÃPÁUÀÄvÀÛzÉ?

30) UÁæºÀPÀgÀ ¥Àæ¨sÁªÀPÁÌV PÁAiÀÄð«zsÁ£ÀªÀ£ÀÄß ¥ÀnÖ ªÀiÁr.

31) UÁæºÀPÀgÀ ¥ÀæwQæAiÉÄAiÀÄ£ÀÄß ¸ÀAUÀ滸ÀĪÀÅzÀÄ ªÀÄvÀÄÛ gÉPÁqïð ªÀiÁqÀĪÀÅzÀÄ
ºÉÃUÉ?

32) ªÁå¥ÁgÀzÀ ªÉÄÃ¯É ¸ÉêÉAiÀÄ°è£À §zÀ¯ÁªÀuÉAiÀÄ ¥ÀjuÁªÀÄUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

33) vÀAqÀzÀ ¸ÀzÀ¸ÀågÀ dªÁ¨ÁÝjUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

62 (NS) -6-

¨sÁUÀ - r







IV. PɼÀV£À AiÀiÁªÀÅzÁzÀgÀÆ JgÀqÀÄ ¥Àæ±ÉßUÀ½UÉ GvÀÛj¹ : (2 × 6 = 12)

34) ¸ÀAWÀnvÀ jÃwAiÀÄ°è ¸ÀªÀĸÉåUÀ¼À£ÀÄß ¤¨sÁ¬Ä¸ÀĪÀ ¤AiÀĪÀÄUÀ¼À£ÀÄß «ªÀj¹.

35) UÁæºÀPÀgÀ ¸ÀªÀĸÉåUÀ¼À£ÀÄß ¥ÀjºÀj¸À®Ä ¥ÀæwQæAiÉÄAiÀÄ ¥ÀæAiÉÆÃd£ÀUÀ¼ÀÄ
AiÀiÁªÀŪÀÅ?

36) CvÀÄåvÀÛªÀÄ UÁæºÀPÀ ¸ÉÃªÉ «vÀgÀuÉAiÀÄ£ÀÄß MzÀV¸ÀĪÀ ¸À®ºÉUÀ¼ÀÄ AiÀiÁªÀŪÀÅ?

37) ¸Éïïì C¸ÉÆùAiÉÄÃmïUÉ CUÀvÀå«gÀĪÀ P˱À®åUÀ¼À£ÀÄß «ªÀj¹.

———————

-7- 62 (NS)

(English Version)

Instructions : 1. This question paper consists of 37 objectives and
subjective types of questions. Follow the instruction.

2. Figures in the right hand margin indicate maximum marks
for the question and the number of question to be
attended.

3. The maximum time to answer the paper is given at the
top of the question paper. It includes 15 minutes for reading
the question paper.

4. Question paper is prepared for 60 marks during evaluation
marks obtained by the students will be converted into 50%.
5. For PART – ‘A’ questions only the first written answer will
be considered for evaluation.

6. This question paper consists of questions related to
“Employability Skills”, this questions are given in English
version only. Answer these questions in English only.

PART – A

I. Choose the correct answer : (10 × 1 = 10)

1) Every effective conversation starts with
a) Reading b) Listening
c) Questioning d) Writing

2) This is the short-cut key for ‘cut’ option in spreadsheet.
a) Ctrl + C b) Ctrl + S
c) Ctrl + V d) Ctrl + X

3) The retailer should not point their fingers at other
a) Employee b) Customer
c) Creditors d) None of the above

62 (NS) -8-

4) The first in negotiating with customers is to ______________ them whether
they are angry or calm.
a) Appeal b) Listen
c) Respond d) Shouting

5) The feedback helps to ______________ the customers.
a) Retain b) Loose
c) Loyalty d) Telephone

6) Customer service refers to meeting the desires and wants of a
a) Retailer b) Wholesaler
c) Customer d) Accuracy

7) Companies cannot sell the customer data to other.
a) Organization b) Government
c) Local bodies d) Customer

8) Service quality includes strategies, procedure and performance of
a) Exchange information b) Information system
c) Communication d) Management

9) Database helps in identify the utmost valuable
a) Customer b) Stakeholder
c) Creditors d) Report

10) Encourage the sales person and
a) Team work b) Owners
c) Creditors d) Record

-9- 62 (NS)

PART – B

II. Answer any ten of the following questions : (10 × 2 = 20)

11) What is Stress?

12) List the types of Spreadsheets.

13) Write any two benefits of negotiation.

14) What is Suggestion Box?

15) Explain Customer Feedback.

16) Write any four examples for shopping products.

17) What is CRM?

18) What are the efforts to improve relationship with customers?

19) What is Customer Retention?

20) Mention the types of changes in organization.

21) What do you mean by demonstration of right skills?

22) List the values of a Team Member.

23) What do you mean by dress code?

62 (NS) -10-

PART – C

III. Answer any six of the following questions : (6 × 3 = 18)

24) Write any six different types of Entrepreneurs.

25) How to minimising waste and pollution?

26) How to resolve Customer Service Problems?

27) What are the procedure for delivering Customer Service?

28) List the ways to increase sales.

29) What are the skills need to be strengthened by the service staff?

30) Mention the mechanism for customer influence.

31) How to collect and record Customer’s Feedback?

32) What are the impact of change in service on business?

33) What are the responsibilities of team members?

-11- 62 (NS)

PART – D

IV. Answer any two of the following questions : (2 × 6 = 12)

34) Explain the rules for handling problems in organized way.

35) What are the benefits of feedback to solve customer problems?

36) What are the tips for providing excellent customer service delivery?

37) Explain the skills required for Sales Associate.

—————————

62 (NS) -12-

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