CBSE Class 12 Question Paper 2026 Solution Business Administration

FOR CBSE CLASS 12 EXAM PREPARATION

CBSE Class 12 2026
Question Paper
Solution · Business
Administration
EXAM YEAR TYPE

CBSE Class 12 2026 Question Paper Solution
SUBJECT

Business Administration

Notes · Sample Papers · Previous Year Papers · Mock Tests

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Strictly Confidential a
Marking Scheme

(For Internal and Restricted use only)
Senior Secondary School Examination, 2026 (XIIth)
SUBJECT NAME : Business Administration (Q.P. CODE 833/357)

General Instructions: -
1 The CBSE has decided to introduce On Screen Marking (OSM) for the evaluation of
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Class XII answer Book with the 2026 Examination.
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2 You are aware that evaluation is the most important process in the actual and correct
assessment of the candidates. A small mistake in evaluation may lead to serious
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problems which may affect the future of the candidates, education system and
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teaching profession. To avoid mistakes, it is requested that before starting evaluation,
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you must read and understand the spot evaluation guidelines carefully. a
3 a“Evaluation policy is a confidential policy as it is related to the confidentiality
of the examinations conducted, evaluation done and several other aspects. Its
leakage to public in any manner could lead to derailment of the examination
system and affect the life and future of millions of candidates. Sharing this
policy/document to anyone, publishing in any magazine and printing in
Newspaper/Website, etc. may invite action under various rules of the Board
and IPC.”
4 Evaluation is to be done as per instructions provided in the Marking Scheme. It should
not be done according to one’s own interpretation or any other consideration. Marking
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Scheme should be strictly adhered to and religiously followed. However, while

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evaluating, answers which are based on latest information or knowledge and/or

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are innovative, they may be assessed for their correctness otherwise and due

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marks be awarded to them. In Class-XII, while evaluating two competency-
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based questions, please try to understand given answer and even if reply is not
from marking scheme but correct competency is enumerated by the candidate,
due marks should be awarded.
5 The Marking scheme carries only suggested value points for the answers.
These are in the nature of Guidelines only and do not constitute the complete answer.
The students can have their own expression and if the expression is correct, the due
marks should be awarded accordingly.
6 The Head-Examiner must go through the first five answer books evaluated by each
evaluator on the first day, to ensure that evaluation has been carried out as per the
instructions given in the Marking Scheme. If there is any variation, the same should
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be zero after deliberation and discussion. The remaining answer books meant for

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evaluation shall be given only after ensuring that there is no significant variation in

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the marking of individual evaluators.
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Evaluators will mark ( √ ) wherever answer is correct. For wrong answer CROSS ‘X’
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be marked. Evaluators will not put right (✓) while evaluating which gives an

ag impression that answer is correct and no marks are awarded. This is most common
mistake which evaluators are committing.
8 If a question has parts, please award marks on the right-hand side for each part in
the OSM Portal. Marks awarded for different parts of the question will be totaled up
by the OSM System.
9 If a question does not have any parts, marks must be awarded in the left-hand margin
in the OSM Portal. This may also be followed strictly.

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10 No marks to be deducted for the cumulative effect of an error. It should be penalized
only once.
11 A full scale of marks __________ (example 0 to 80/70/60/50/40/30 marks as given in
Question Paper) has to be used. Please do not hesitate to award full marks if the
answer deserves it.
12 Every examiner has to necessarily do evaluation work for full working hours i.e., 8
hours every day and evaluate 20 answer books per day in main subjects and 25
answer books per day in other subjects (Details are given in Spot Guidelines).This is
in view of the reduced syllabus and number of questions in question paper.
13 Ensure that you do not make the following common types of errors committed by the
Examiner in the past :-
● Answers marked as correct, but marks not awarded. (Ensure that the right tick
mark is correctly and clearly indicated. It should merely be a line. Same is with
the X for incorrect answer.)
● Half or a part of answer marked correct and the rest as wrong, but no marks
awarded.
14 While evaluating the answer books if the answer is found to be totally incorrect, it
should be marked as cross (X) and awarded zero (0) Marks.
15 The Examiners should acquaint themselves with the guidelines given in the
“Guidelines for Spot Evaluation” before starting the actual evaluation.
16 The candidates are entitled to obtain photocopy of the Answer Book on request on
payment of the prescribed processing fee. All Examiners/Additional Head
Examiners/Head Examiners are once again reminded that they must ensure that
evaluation is carried out strictly as per value points for each answer as given in the
Marking Scheme.
17 If a candidate attempts both alternatives/options in a question where only one
option/ alternative is required to be attempted, the Evaluator shall award marks
in both the options. The system will take the higher of two scores and
disregard the other response.
18 In a question having two options/alternatives, if a candidate has attempted only
one, then the evaluator shall mark “NA” (Not attempted) against the option that
has not been attempted by the candidate.

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MARKING SCHEME
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Business Administration (Subject Code-833)
(PAPER CODE : 357) (P3570833)
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SECTION – A
OBJECTIVE TYPE QUESTIONS
Q.No. QUSETION Source material Unit/ Page no. of Marks
(NCERT/PSSCIVE Chap. source
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/CBSE Study material
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No.
o material)
. of the given 6 questions on Employability Skills (1x4=4 marks) sem
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e [Step 1,1 mark]
Q.1 Answer any 4 out
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i.
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(d) Formatting Employability Unit 3 54
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ii. (c) Hydrogen [Step 1,1 mark] Employability Unit 5 119 1
Skills-Books XII
iii. (d) Introversion [Step 1,1 mark] Employability Unit 2 33-34 1
Skills-Books XII
iv. (b) Remove distractions [Step 1,1 Employability Unit 1 5 1
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mark] Skills-Books XII
v. (b) Positive Attitude [Step 1,1
s emEmployability Unit 2 24 1
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vi. a
(c) Creating new App for online Employability Unit 4 85 1
learning [Step 1,1 mark] Skills-Books XII
Q. 2 Answer any 5 out of the given 7 questions (1x5=5 marks)
i. (d) All individuals managing CBSE Study Unit 1 8 1
organizational tasks [Step 1,1 Material
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(c) Reliance on creativity and CBSE Study Unit 2
c. o 3-4 1

. c personal skills [Step 1,1 mark] Material
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Unit 3 05 1
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Material
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mark] Material
v. (b) Basic factors whose absence CBSE Study Unit 5 8 1
causes dissatisfaction [Step 1,1 Material
vi. (b) To visualize future events and CBSE Study Unit 6 8 1
guide the organization Material
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accordingly [Step 1,1 mark]
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vii. (a) To earn profits by meeting CBSE Study Unit 7 4 1
consumer needs [Step 1,1 Material
Q.3 Answer any 6 out of the given 7 questions (1x6=6 marks)
i. (b) By making communication CBSE Study Unit 8 6 1
easier among customers, Material
suppliers and employees [Step
1,1 mark]
ii. (b) Autocratic [Step 1,1 mark] CBSE Study Unit 6 9 1
Material
iii. (d) Enhancing competitive CBSE Study Unit 1 9 1
advantage [Step 1,1 mark] Material
iv. (d) Clarity on working CBSE Study Unit 3 15 1
relationships [Step 1,1 mark] Material
v. Equity [Step 1,1 mark] CBSE Study Unit 2 14 1
Material
vi. (a) It encourages people to share CBSE Study Unit 4 7 1
their problems freely [Step 1,1 Material
vii. (a) Adding responsibility and CBSE Study Unit 5 17 1
challenge to a job [Step 1,1 Material
Q.4 Answer any 5 out of the given 6 questions (1x5=5 marks )
i. (b) Stability of tenure [Step 1,1 CBSE Study Unit 2 8-9 1
mark] Material
ii. (a) Target achievement and CBSE Study Unit 1 8 1
satisfaction [Step 1,1 mark] Material
iii. Training [Step 1,1 mark] CBSE Study Unit 3 11 1
Material
iv. (b) Tally [Step 1,1 mark] CBSE Study Unit 8 7 1
Material
v. (d) Aiding in recruitment and CBSE Study Unit 7 8 1
retention of employees [Step Material
1,1 mark]
vi. (b) To influence and guide people CBSE Study Unit 6 2 1
towards achieving goals [Step Material
1,1 mark]
Q.5 Answer any 5 out of the given 6 questions (1x5=5 marks)
i. (c) Latin word MOVERE meaning CBSE Study Unit 5 2 1
to move [Step 1,1 mark] Material
ii. (d) Competitors [Step 1,1 mark] CBSE Study Unit 7 2 1
Material
iii. (c) Increased employee loyalty CBSE Study Unit 2 13 1
[Step 1,1 mark] Material

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iv. Facilitates coordination [Step 1,1 CBSE Study
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v.
(a) Analysing the business
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Material
CBSE Study Unit 1 12 1
environment and its Material
implications for the survival of
the firm [Step 1,1 mark]
vi. Non-verbal communication CBSE Study Unit 4 8 1
Material

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Q.6 Answer any 5 out of the given 6 questions (1x5=5 marks)
i.
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Differential piece rate system [Step CBSE Study Unit 2 11 1
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Planning [Step .1,1 mark] e1m
1,1 mark] Material
ii.
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CBSE Study Unit 3 4
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Material
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(b) gTo 10 a
a of information within the firm
iii. CBSE Study Unit 8 1
Material
[Step 1,1 mark]
iv. (c) Elton Mayo's Hawthorne CBSE Study Unit 2 15 1
studies [Step 1,1 mark] Material
v. James V. Downtown [Step 1,1 mark] CBSE Study Unit 6 5 1
Material
vi. (d) Coordination [Step 1,1 mark] CBSE Study Unit 3 17 1
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Material

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SECTION - B : SUBJECTIVE TYPE QUESTIONS
Q.No. QUESTION
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Source material Unit/ Page no. of Marks

g Chap. source
a /CBSE Study
material)
No. material

Answer any 3 out of the given 5 questions on Employability Skills in 20 – 30 words each (2x3=6marks)
Q.7 1.These barriers can be easily Employability Unit 4 92 2
overcome by studying the market Skills-Books XII
well enough before taking a decision
about the venture. [Step 1,1 mark]

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2.Research, market surveys and

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mentor guidance can help overcome
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such barriers. [Step 2,1 mark]
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Q.8 Developing biases or prejudices Employability Unit 1 6 2

as based on past experiences and Skills-Books XII
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interactions. [Step 1,2 mark]
Q.9 1.The Krishi Vigyan Kendra’s Employability Unit 5 115 2
(KVKs) set up by the government, Skills-Books XII
can be utilised to provide support.
[Step 1,1 mark]
2. Activities like technology,
dissemination, training awareness to
the local youth and farmers for
collection, storage and reuse of agro-
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waste. [Step 2,1 mark]
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Q.10 Data stored in a spreadsheet can be Employability Unit 3 50 2
used in calculations, graphical Skills-Books XII
representation and display of
information. [Step 1,2 mark]
Q.11  People with such a disorder Employability Unit 2 36 2
are characterized by lack of Skills-Books XII
self-confidence and an extra
need to be looked after.
[Step 1,1 mark]
 They need a lot of help in
making everyday decisions
and surrender important life
decisions to the care of others.
[Step 2,1 mark]
Answer any 3 out of the given 5 questions in 20 – 30 words each (2x3=6 marks )
Q.12  Efficiency of any CBSE Study Unit 2 9 2
organization depends on the Material
skills & capabilities of its
employees. For this purpose
proper training and selection
of employees should be done.
[Step 1,1 mark]
 This is possible only through
scientific approach. The work
assigned to each employee
should suit the workers
physical, mental and
intellectual capabilities. This
ultimately helps to attain
efficiency & prosperity for
both organization & the
employees. [Step 2,1 mark]
Q. 13 Explain any Two : CBSE Study Unit 3 17 2
(1) Division of labour [Step 1,1 Material
(2) Growth in size [Step 2,1 mark]
(3) Interdependence of units
(4) Growing specialization
[Any two with explanation]
Q. 14  Motivation is a psychological CBSE Study Unit 5 3 2
process. It is the process to Material
achieve a desired result by
stimulating and influencing
the behaviour of subordinates.
[Step 1,1 mark]
 A manager should carefully
make an attempt to
understand the needs, motives
and desires of every employee
in the organization. The
reason for this is that each
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person is different and a same
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kind of motivational
technique does not apply to all
kinds of individuals. [Step 2,1
Q. 15 Intellectual Leaders :-These leaders CBSE Study Unit 6 5 2
win the trust of their subordinates by Material
their intelligence and knowledge. He
is generally experienced in one of the
areas of company’s processes. [Step
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1,1 mark]
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Institutional Leaders :- An
institutional leader influences his
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team on account of the stature or
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position he holds in the organisation.
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He is able to command respect due to
his position in the enterprise. Some
subordinates also respect him as they
have a habit of obeying their seniors.
[Step 2,1 mark]
Q. 16 Emotional Balance : - CBSE Study Unit 6 7 2
 A leader must handle his Material
emotions, particularly in crisis

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situations. [Step 1,0.5 mark]

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 He should be balanced in all
the situations. [Step 2,0.5
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 He should not be biased; he
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should act logically in his
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actions. [Step 3,0.5 mark]
 He should avoid
demonstration of emotions
like impatience, anger or
hatred for any of his
subordinates. [Step 4,0.5
Answer any 2 out of the given 3 questions in 30 - 50 words each (3x2=6marks)
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Q. 17
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 Alderfer's ERG Theory CBSE Study Unit 5 c. o 9 3

. c Alderfer developed a model Material
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suggested by Maslow to three
needs. These needs are
Existence, Relatedness and
Growth. [Step 1,1 mark]
 According to Alderfer, there
is no hierarchy of needs and
any desire to fulfil a need can
be activated at any point in
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time. This results in the lower
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level needs not requiring to be
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satisfied in order to satisfy a
higher level need. [Step 2,1
• Existence : It refers to our
concern with basic material
existence motivators.
Relatedness : It refers to the
motivation we have for
maintaining interpersonal
relationships.
Growth : It refers to an
intrinsic desire for personal
development. [Step 3,1 mark]
Q. 18 Clear : The primary character of Any CBSE Study Unit 4 9-10 3
spoken or written form of Material
transmission of information should be
to state the message clearly. There are
several ways to do it. [Step 1,1 mark]
Concise : Time is an essential
parameter in communications. The
normal attention span is just a few
minutes long. If you present your
message in a clear and beautiful
manner which is very long, the crux
of the report or the message may be
lost altogether. Long and lengthy
communique is boring and avoided
by most. So to summarize this point,
effective communication has to be
concise. [Step 2,1 mark]
Concrete : Whatever message or
information or data is present in your
communique, it should be well-
footed. Your arguments should have
data that suitably backs it up. A
tangible argument is always easy to
understand. [Step 3,1 mark]
Q. 19 1. Remuneration of Employees CBSE Study Unit 2 13-14 3
[Step 1,1 mark] Material
2. Equity [Step 2,1 mark]
3. Initiative [Step 3,1 mark]
(With explanation)
Answer any 3 out of the given 5 questions in 50-80 words each (4x3=12marks)
Q. 20 (i) Organising [Step 1,1 mark] CBSE Study Unit 3 7 (1+3)=4
(ii) Steps of organizing: Material
(a) Determination of objectives
[Step 2,1 mark]
(b) Identification and grouping of
activities [Step 3,1 mark]

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(c) Assignment of duties [Step 4,1
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(with explanation)

Q. 21 (i) Laissez-Faire or Free Rein CBSE Study Unit 6 11 (2+1+1)
Leadership style Material =4
(with explanation) [Step 1,2 mark]
(ii) Advantages :-
i. It provides team members to
explore innovative ideas.
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ii. It also provides job satisfaction

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to the employees.
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iii. It also ensures a development of
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potential and skills of the group
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members.
iv. This kind of leadership also
promotes independence at
workplace.
(…anyone) [Step 2,1 mark]
Disadvantages :-
i. Group members don't feel
supported and directionless as

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there is no one to guide them.

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ii. Occasionally, the group
cohesiveness is reduced in such
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form of leadership.
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iii. Often, it leads
miscommunication in the g
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group.
(….Any one) [Step 3,1 mark]

Q.22 (i) Ethical Responsibility CBSE Study Unit 7 5-6 (2+2)=4
(with explanation) [Step 1,2 mark] Material
(ii) Business need to work in
society, some importance of
social responsibility is also
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view. The business provide

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opportunity to participate to
a business as well as work for the
overall development of society.
[Step 2, 2 mark]

Q. 23 (i) Customer-relationship CBSE Study Unit 8 8 (2+2)=4
management(CRM)
Material
(with explanation) [Step 1,2 mark]

(ii)
Customer-relationship
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management (CRM) is a tactic
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to manage a company's
relations with current and
potential customers. The
objectives of CRM are
customer retention, increasing
sales, improving customer
service and thereby increasing
profitability. There are many
software's available at the
disposal of firms to manage
CRM. These softwares store
information about current and
prospective customers. Such
information consists of the data
about the products the
customers buy, when do they
buy, how much quantity is
bought, etc. These software's
also assist in sales forecasting.
[Step 2,2 mark]
Q, 24 (i) Feature of Management- CBSE Study Unit 1 8-9 (2+2)=4
Management is goal oriented – Material
The basic goal of management
is to ensure efficiency &
economy in the utilization of
human, physical & financial
resources. managerial success
is measured by the extent to
which the objectives are
achieved. Thus management is
purposeful. [Step 1,2 mark]
(ii) Importance of Management
:
Efficient use of resources -An
efficient management can lead
a business towards growth &
prosperity. Management
reduces wastage of human,
material & financial resources
through proper planning &
control. [Step 2,2 mark]

-oOo-

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