CBSE Class 12 Marking Scheme 2022 for Front Office Operations

CBSE | DEPARTMENT OF SKILL EDUCATION FRONT OFFICE OPERATIONS (SUBJECT CODE-810) CLASS XII (SESSION 2021-2022) MARKING SCHEME TERM -1 Max. Time Allowed: 1 ½ hours Max. Marks: 30 SECTION A Answer any 5 questions out of the given 6 questions on Employability Skills (1 x 5 = 5 marks) 1. b) Discussing 1 2. d) Imperative Sentence 1 3. b) Extraversion 1 4. b) Extrinsic 1 5. a) Worksheet 1 6. b) Ctrl+x 1 SECTION B Answer any 20 questions out of the given 25 questions (1 x 20 = 20 marks) 7. b) Europe 1 8. c) Industrial Revolution 1 9. b) Privacy 1 10. c) Motels 1 11. c) 1903 1 12. c) Ashoka Group 1 13. b) Munnar 1 14. a) East India Hotels 1 15. c) Intercontinental Group of Hotels 1 16. c) May, I please place your call on hold 1 17. c) Greeting, company and your name 1 18. a) Brush-off 1 19. c) Third ring 1 20. b) Don’t Keep hands on the sides or behind your back 1 21. a) Rooms Department 1 22. d) Travel agencies & airline offices 1 23. b) General Manager 1 24. b) House Keeping 1 25. c) Heads of both Front office and Accounts department 1 810-MS-XII Term 1 (2021-22) 1

26. a) Night Auditor 1 27. a) Reception 1 28. a) Locate 1 29. d) Guest Services 1 30. c) Reception 1 31. b) Concierge 1 SECTION C (COMPETENCY BASED QUESTIONS) Answer any 5 questions out of the given 7 questions (1 x 5 = 5 marks) 32. b) Education 1 33. b) 2 feet 1 34. c) Anticipation 1 35. d) Ask your guest what type of food they like and offer them nearby restaurants to 1 choose from. 36. a) Human Resource Department 1 37. b) Coffee Shop 1 38. c) Uniformed Services 1 810-MS-XII Term 1 (2021-22) 2